“I bought expensive tickets on StubHub thinking I was safe because of their so-called “FanProtect Guarantee.” Turns out that guarantee means nothing. They waited until the day before the event to tell me the tickets I paid for were “no longer available.” Their only options: a refund or “comparable” tickets — which turned out to be much worse seats for the same price.
When I complained, StubHub tried to shift the blame to the seller, saying they’re just a marketplace. But if StubHub runs the platform, handles the money, and promises protection, then they’re responsible for ensuring the transaction is legitimate. Otherwise, what’s the point of using them?
This experience was a complete disaster and ruined the event for me. StubHub needs to stop hiding behind sellers and start taking accountability. I’ll never use them again — and I’d warn anyone else to stay far away.”
“Great experience!! Buying and receiving the tickets was so easy. no problems whatsoever with ticketing and getting in the venue. Would definitely recommend!”
“This experience was great. First time using Stub Hub and got great seats for a first time ever visit to Dallas stadium for my partner. Thank you again”
“Great seats and reasonably priced. Easy process. Was cautious about transferring tickets but had no problems. Instructions were clear. Will most likely use the service again.”
“Ticket for the show in the front bottom area was much cheaper compared to others, though it was a bit sketchy that it was being resold and my ticket being transferred from someone else. Ticket hoarders and resellers are a plague on the show industry. Though I luckily didn't have any issues, and my ticket arrived immediately, I would stay cautious for the future.”
“Please DO NOT order tickets from StubHub. Went to venue for concert, security had difficulty scanning tickets. Was told to contact StubHub for barcode, while trying to rectify issue missed almost hour of show. Once issue corrected, once there was seating change. While trying to enjoy what's left of show, security from venue asked to see tickets, now I am being told my family and I must stand for the rest of the show because my tickets have letter S for Standing Only. StubHub do not compensate innocent customers for their bad practices”
