“Toronto to Florida and they failed to provide "guaranteed" tickets
My wife and son are standing in Florida from Toronto Canada with no tickets on Mothers Day. Stubhub "guaranteed" they would be digitally delivered on the day of the game and then failed to do so. Not only was the guarantee meaningless, they could not provide replacements. The cherry on top is that they will hold our money ($1000.00) for a week before refunding it. My wife saved for a long time to be able to afford this with flight and hotel and she has been reduced to tears on Mothers Day thanks to this more than shady company and their worthless "guarantees". We strongly advise avoiding this place in favour of a company that provides a ticket in hand when u make the purchase. We will be taking legal action but regardless, it doesn't make up for the tears and disappointment. Can you imagine?
Date of experience: May 11, 2025”
“Horrible. They fraudulently charged me for a parking pass. The one ticket I did but never showed up on my account. Filled a complaint and they would not refund. DO NOT USE”
“I recently saw WWE Backlash in St. Louis. We were late in buying tickets so we knew that we would be in the nosebleed sections. Not a big deal. My only complaint with the tickets was that the seats were labeled as "no obstruction". And guess what. There was a huge obstruction that blocked most of the ring. Had to watch everything on the big screen, but being 2 of the 17,000+ there was a blast! My second complaint was the parking passes. Mind you, I have used Parkquiz for parking passes twice before with no problems...once in St. Louis and once in Detroit. This was the biggest cluster eff I have experienced. I could not get Stubhub, which showed the pass, to work with Parkquiz, which wouldn't show my pass. I finally parked after the attendants at 2 different lots figured out where I was supposed to be and were equally as puzzled. Even they said they had several issues like mine that day.”
“Order 559716845
I hope you find this email with sympathy and heart felt.
I buy from stub hub all the time. This time I bought my son’s biggest 10th birthday surprise. Yes, I over paid for the tickets but the experience was to be priceless!!
However it was everything but that. We showed up at the time the gates open to find out VIB was already over. We did not receive any information that VIb had its on check in area and started 3 hours before game time.
So 4600 later we just got to watch the game where I could have just paid $300
Super disappointed in the ticket owner and how the transaction happened or actual didn’t happen
Thanks for your time
Grace Kopf”
“It’s ok to use until you have a problem. Their customer service is so bad, slow, difficult to understand and can’t address problems. They tell you they will send you an email
Avoid them”
“I bought tickets for Sessanta v2 in Tampa 6 months before the concert. 3rd row from the front (well over $1,000 for seats). I take off work get a hotel travel to Tampa just to find out the tickets are fake. They were rude about it and offer me seats in the back but now those seats that were 35-45 bucks are over $100. It's a scam do not buy from them!!!!!”
