“Ordered five tickets, but had to do them separately to get them in the same row of seats received two tickets that were incorrect called and had to show proof of what I ordered and what I received. Said someone would call but never got a call. Tickets said Ticketmaster on them so I tried to call them, and received email that I would have to go thru Stubhub. Poor customer service and I will never order from them again and I hope I can order thru a box office because I think Ticketmaster has a monopoly on all other tickets. Still upset!!!”
“If I could give them a 0 I would. The person on the phone did not speak English and could not explain why we had not received our tickets even after we gave her an order number.
We bought our tickets in April. Our credit card was charged but the tickets are not showing up on the website or app.
The only thing customer service could tell us is they contacted the seller and we would hear back in a few days.
This was after we were put on hold over four times during the call. They did not seem to care or know to how to help.
I will never buy tickets on StubHub again. Worst customer service EVER!!”
“I purchased 3 tickets for the concert Earth Wind and Fire and Chicago at St. Louis Missouri dated July 10, 2024. But I only received 2 transferred tickets from the seller. I keep contacting until the last minute before the concert starts but to no avail. I ended up buying new 1 ticket at the event office. What a scam. Never again with stubhub!”
“StubHub, is a scam sold me tickets I couldn’t resale. Had a death in the family, to honor my family member decided to sale the tickets concert. When the time came to transfer the tickets to the buyer, I could not transfer. The ticket was a fake. I spent countless hours on the phone to solve this issue. Not knowing that is not real. I am appealing to be reimbursed for the amount of money loss for the sale didn’t get through. Even their agents when you call StubHub they changed their name, I had an agent by the name of Bosco. Then, he called back he forgot his fake name and gave another name Jason. These agents are not legitimate either. What a scam with this company.”
“We purchased tickets for the Taylor Swift concert in Zurich today and have not received the tickets yet. My husband has been in contact with StubHub since yesterday and they haven't resolved it yet. We came from the USA to bring our daughter. You are making a dream turn into a nightmare. It's two hours before the concert gates open and we still don't know if we're going to go.”
“STUBHUB IS AN AWFUL COMPANY!
They don't even deserve the one star that I was required to give them just to write this scathing review! If I could give negative stars, Stubhub would get -5...
We bought tickets to the Yard Goats for the July 5th, 2024 game. It was to be our first time at the stadium and our first time seeing the Yard Goats. On the day of the game we could not access our tickets. We tried countless times, did everything they asked, jumped through every hoop, over and over and over again...No luck.
We called Stubhub- the customer service rep. could not access our tickets, nor could she create an account for us. We tried to access the tickets through the Stubhub app. over and over and over again...No luck.
The game was starting, so, we asked for a refund. I sent screenshots of all our unsuccessful attempts to access the tickets to the customer service rep at Stubhub and she put in a request for a refund...IT WAS DENIED.
Stubhub claims that I was using a site that was "not protected by them" Yet, we were trying to create an account on their site (as was their CSR) and then was linked (by their site) to MiLB, and then denied access, over and over and over again!
The best part - LOL, was when I received a request for a review from Stubhub. And wouldn't you know, one of the options given for me to select to explain my disappointing experience was...wait for it..."WAS NOT ABLE TO ACCESS MY TICKETS".
I have sent emails, left messages with managers, called directly - Everyone at Stubhub is hiding in their hole of deceit and refusing to do what is right.
Stubhub is UNETHICAL in its business transactions, and the company is CORUPT!
I have alerted my credit card company. And, I have alerted the Yard Goats via a customer complaint email address, to warn them that Stubhub is fraudulent, and I will be filing a claim.
SHAME ON STUBHUB! I am a teacher - I work hard for my money. I purchased these tickets as a treat for my family...guess the joke is on us.
I will never use this site again, and I will be writing this review on as many sites as I can find. I will also be contacting the Better Business Bureau.”
“Horrible experience, they were supposed to deliver my tickets the day of the concert by 2 pm , never happened, called as I am on my way to the event, they said the seller didn’t respond to the status request, they offed me alternative tickets as I accepted they cancelled my tickets all together and said the seats were sold and no longer available. The issued a refund and I told them I was on the way to the concert 2 hours away and I just needed tickets . They said that because it was (at that point) less than 2 hours for the event they could issue me new tickets!!!! I ended up getting the tickets on Ticketmaster and got the tickets just right before the event ! Never again!”
“Bought tix in April for a July concert. 10 days before the show, received an email saying the seller wanted to move my seats. I OK'd. However, since these were paper tix, I asked to get them immediately. Two days before the concert, I called StubHub to ask where my tix were. First three people were less than useless. "We understand your concern." Fourth person ultimately purchased tickets for me from Ticketmaster. (You read that correctly.) Turns out the so-called Stubhub seller had disappeared. Stubhub marked up my overall cost by approx. $200 to provide horrendous service.”
“I purchased two tickets to the MLB All-Star game to be played in Arlington, Texas on July 16, 2024. After spending over $800.00 per ticket AND paying StubHub $585.92 in fees, StubHub could NOT even get the ticket order right. The ticket order states that I have seats in section 318, row 12, seats 12 and 13. The tickets say that I have seats in section 318, row 11, seats 12 and 13. I have looked for ways to contact StubHub to resolve the discrepancy. I have not found a way to contact StubHub customer service . The customer service is absolutely and completely unavailable. I will NEVER use StubHub again.”
“Stubhub hasta el nombre es malo , deberia llamarse Stolehub , la unica pagina que revende tus tickets y despues te lo cobra a vos y al nuevo comprador ! Su plataforma está diseñada para estafar a la gente !”
“Will never use stub hub again. Purchased Taylor Swift tickets in Zurich Switzerland- never received the tickets on the date we were told. Now 2 days before the concert no tickets. I did not know Stub Hub is third party - terrible!!”
“Stub hub sucks. I will NEVER use them again. I didn't get my bar code for my tickets to a show until after it had started. I wasn't able to get in with them since we had left because I couldn't get in the concert. Now I got another tickets with them for another show and I have the receipt but nothing shows in my stub hub account. MAKE sure you get your bar codes before the day of the show. Then they send you like 10 review emails if you call them to complain.”
“Terrible experience! I purchased tickets for the Jodeci concert in Vegas July 6th, 2024 at House of Blues. I selected Balcony level seats and went through all the steps online. Once I received the confirmation I noticed different tickets were sent for General Admission standing room only. I contacted customer service and was given a bunch of excuses like the venue may have changed the tickets or the seller could've changed them at the last minute. I was told to send verification of my purchase and I would receive comparable tickets in the same section or at least Seated tickets. Over the course of 5 days I spoke to customer service to see the status of the request and they kept giving me the runaround. Finally today, the morning of the show they messaged me and provided the link to choose alternative tickets that are the same exact ones that were wrong in the first place! I again explained I am unable to stand due to medical reasons and they offered no solution.”
“Absolutely terrible service , they said my listing was up but they took it down 2 hours before the event ... Not letting me know anything of my status or I could have made the event ... Never let me know if it was getting viewed to adjust ... Didn't tell me a single thing ... Took my 240$ gladly and left me in the dust ... I've since deleted my account and writing every review out there to relay to the community about this horrible ticket hub. If there was negative stars they should get it”
“The absolute worst customer service I have ever dealt with in my life! They sold me the wrong tickets that they advertised on their app and they claim to offer a “fan protect” service which is very much a lie. I would highly recommend to never use this company!”
“Clicked on link for ticket I wanted. Went through the purchase info and bought ticket. They sold me a ticket for a show on a different night, never even looked at this one before and they won’t let me return it and only give me 3 hours to sell it by the time I “receive my ticket”. Very displeased. They are thieves through and through”
“Wish I could give negative stars. Fishy company , they cancelled the ticket and refund took approx 5 months and that too I asked credit card company to fight for me . Glad they did.”
