“Entire process was easy seamless and self-intuitive, the tickets were excellent the vantage point was exactly as depicted on your website, the seats were wonderful, the experience was over the top.”
“The performance was enjoyable. When I bought the ticket, it indicated the Marquis Theater. I inquired at the hotel, but they had no information. The box office informed me that Google had not updated the location. I discovered the show was at a different theater, which caused me to miss 30 minutes of the performance, and my mother's birthday celebration did not proceed as planned. I kindly request that Google update the location, as it is still listed incorrectly on the ticket.”
“Stubhub made it so easy to access our tickets and find a great deal. I will highly recommend as this is not my first time having such a great experience.”
“I was nervous due to not getting the tickets immediately and so many bad reviews but I knew the Tisk and was willing to take it. I ended up getting my tickets weeks before the event and they worked just as expected! No issues whatsoever.”
“I bought 2 (two) tickets on Oct 21. for Galatasaray - Ajax game on Nov. 5th..
Order 627 171 241
Guest access code M96KKX
Section 420
Row 23
Seat 91-92
Price per ticket $407.61
Service fee $307.13
Total paid $1.122.35
I was handed the tickets for admission. We were not allowed to the stadium by Ajax.
I expect your company to sell me the tickets and deliver them to me... this did not happen.
I request full refund of $1.122.35.
Mab.”
“We accidentally purchased standing only tickets than once we realized that we connected them to upgrade them and buy two more. They said no can’t do it . Than we list them to sell them through them and we did it wrong so they charged us another $900 just from listing them wrong . I will never buy through them and I’ll try to prevent anyone else from getting scammed from them as well”
“The tickets were not delivered , i was promised alternate tickets were to arrive 1 hour prior to the concert at which point i could either accept the tickets or demand a refund . I was told i would receive an email 1 hours prior to the concert which never arrived . When i called the help line the person demanded i prove i hadnt received the tickets after sending him 3 copies of the email he escalated to the next level of BS artists and told us to wait up to 5 days to receive an email to confirm a possible refund . What a joke”
“DO NOT use this company to purchase tickets for any event. I was advised wrong and am liable for paying for someone else's tickets. Customer service is useless and the chat is a joke. Don't trust them!”
“I bought expensive tickets on StubHub thinking I was safe because of their so-called “FanProtect Guarantee.” Turns out that guarantee means nothing. They waited until the day before the event to tell me the tickets I paid for were “no longer available.” Their only options: a refund or “comparable” tickets — which turned out to be much worse seats for the same price.
When I complained, StubHub tried to shift the blame to the seller, saying they’re just a marketplace. But if StubHub runs the platform, handles the money, and promises protection, then they’re responsible for ensuring the transaction is legitimate. Otherwise, what’s the point of using them?
This experience was a complete disaster and ruined the event for me. StubHub needs to stop hiding behind sellers and start taking accountability. I’ll never use them again — and I’d warn anyone else to stay far away.”
“Great experience!! Buying and receiving the tickets was so easy. no problems whatsoever with ticketing and getting in the venue. Would definitely recommend!”
