“I will never use StubHub again, and I strongly recommend others avoid them.
I bought a legit ticket through StubHub and drove nearly 3 hours to see a show. When I got to the venue, the ticket wouldn’t transfer to the official app, and the venue refused to let me in. StubHub’s so-called “FanProtect Guarantee” meant absolutely nothing — I was left outside the venue after wasting hours of driving, gas money, and the entire price of the ticket.
The worst part? StubHub provided no real-time support to actually fix the issue when it mattered most. What good is a “guarantee” if you only find out it’s worthless after you’ve already missed the show?
StubHub is unreliable, their system is broken, and their customer service is useless when you need them most. If you care about actually getting into the event you paid for, don’t trust StubHub. Buy directly from the venue or not at all.”
“Bought six tickets to Les Miscabout two months ahead. New to StubHub and when offered parking I bought it as well. Tickets were not delivered immediately as it is clear that actual tickets are not delivered until all seats in row are sold. Ended up at extreme outside edge of row. Tickets were finally delivered on Ticketmaster about a week before the event. StubHub also offered parking which I bought for $27 plus a $9 service fee. The lot was a half mile away! Parking was available across the street for $15 at the time of the event. StubHub is a terrible rip off.”
“Absolutely terrible. They sold my tickets out from under me and couldn’t give me new tickets because they were sold out. Will not be using stub hub again.”
“The worst customer service I've ever experienced, they are quick to take your money but refuse to make it right if there was any mistake. If an event is cancelled, they require you to contact the event and request proof of cancellation for them to refund you. Absolutely a disgrace of a company. Stay away at all costs.”
“Stubhub is not a pleasant experience as a seller. I went to sell MLB tickets, let Stubhub know their 4 hour delivery policy would not work since MLB releases barcodes 3 hours before first pitch. Stubhub let me know that would put a note on my account. Come gameday, Stubhub cancels my order AND charges me. I call customer service and spent two hours to be told there is nothing they can do about it and I will need to dispute the charges.”
“StubHub advertised Comerica Parking for the 9-20-25 Tigers game. It was NOT Comerica parking, not owned by Comerica - I checked deeds. I wanted something close by as I just had foot surgery. The walk was about 3/4 of a mile and past much closer seats at half the price. False advertising with no accountability. I paid a lot more and got much less”
“I purchased 2 tickets to an Event in Austin 0n 9/20/25 Stubhub referred me to a parking lot 7 blocks away and I couldnt park until 830 which I followed , when I got to this parking lot it went down from street level 3 floors only to find out all of the about 40 spaces were taken, completely sold out. Had to back up the ramps because there was no turnaround in the garage. And it was about 7 blocks away at night right off of Sixth street on a Saturday night. Full of nonsense and drunks is not how I wanted to walk 7 blocks. Come to find out stubhub wanted pictures of this garage. How is that possible? Are you supposed to take pictures of all the stalls to prove that they were full? Or should the receipt for the paid parking ticket should be the validity that the parking garage didnt acknowledge since no one was there to voice your displeasure at. Thanks Stubhub for that part of the evening that was annoying. I will never use stubhub ever again. And I will eat the cost of the parking,buyer beware of this illegitimate company with their 3.4 rating its true.”
“We just went to nine inch nails with 4 center stage seats. Seats view were blocked by large pole. Who would thin center stage would have pole in way. Could not see lead singer majority of time. They are offering 25% voucher. Totally unacceptable. I will never use StubHub again.”
“StubHub is not trustworthy. They took my $350 for a Breaking Benjamin and 3 Days Grace concert but didn’t allow me to claim them. I went to the concert and was rejected at the door. I called them the week before the concert, the day before, and the day of. Don’t go with StubHub go to Ticketmaster.”
“When I purchased these tickets on July 12, 2025, I was given the option to choose the row and seat number during the process.
When I completed the purchase and received the confirmation email with my row and seat number, but the ticket stated ‘Stand-in Room Only’.
When I called to report what had happened and request a refund, since this did not correspond to what I had purchased, I was informed that they could not refund my money due to their policy and that I would have to resell the tickets myself.
This is not an option for me, as I find it unfair to have to resell my tickets and not receive a refund for something that does not match what I originally purchased.
I have evidence in the emails showing that I was assigned a row and seat number, while the ticket states otherwise.”
“I purchased ticket on 9/20/2025 the day of the event and never received it. I called twice show proof through my email showing that I never received any ticket. This has been the worst experience ever. I will never ever purchase tickets again from this company. The second time I called didn’t resolve my problem then guy told me we have been on the phone for 20 min saying he has to take another line. Please stop purchasing tickets from this company.”
“Do not use stub hub! I purchased tickets for an out of town concert and never received the tickets! My tickets were promised to deliver 3 hours prior to my even. My family travelled 4 hours for the concert that we did not see. The alternative tickets that were offered were not good seats.”
“Absolutely the worst i've ever dealt with. They lost my tickets.I was on the phone between them and ticketmaster.44 hours, they sold me parking tickets that were a mile away from the venue with no signage and no attendance.Absolutely avoid at all costs”
“They are the worst. Bought 2 tickets yesterday. Unable to pull up tickets on my account. Called StubHub three times and they hung up each time. This has been going on for 24 hours. Will never use them again.”
“Took my very cool 17 year old to see Morrisey. We had the absolute best time EVER! Left dad at home. Morrisey was amazing!!!!!!!!!! His band was great! Radio City was the perfect venue. Loved every moment of the show, especially that my son was with me. Morrisey may be 66 years old, but performed like he did back in 1987 when I saw him last.”
“DO NOT BUY PARKING PASSES FROM STUBHUB!!! They tell you that the parking passes are completely refundable up until the day and time of the event. NOT TRUE. I tried to cancel my parking pass and was told that they could not refund my pass because it was a ticket "transfer" involving a third party. WHY didn't they tell me that before I bought the parking pass??!!!! Also, their service fees are OUTRAGEOUS! They are complete SCAM artists---STAY AWAY. Go through Ticketmaster instead!!”
“Buy tickets from StubHub for a concert called Australian Pink Floyd to be at Bridgestone arena in Nashville Tennessee they sent me tickets to a venue in Virginia and when I brought it to their attention they told me the only thing I could do was sell the tickets so going through their website I sold the tickets now they're making me jump through hoops to get a refund but the best part of this is there was no concert in Nashville it was a bogus ad and to me that's fraud and the state of Tennessee should be doing something about it.”
