“The 5 tickets were easy to purchase. (Not crazy about added fees.) Then need to transfer them to TicketMaster where they were easily accessible. Then 2 of our party were unable to attend. I went to Ticketmaster, where I had to give "tax info" & tried to list them for sale. 2 days later after calling, I was told I had to sell them through stub hub. OK. The tickets, with all the tax& fees were $363.46 each. I tried to list them for $350 each & stub hub kept them hidden, saying it was too much money. I changed listing to $300 each & was able to sell them the next day. Stub Hub then takes $60. I'm out an extra $186.92, plus, even though the money goes through PayPal, I need to wait 5 to 7 business days AFTER the concert to be reimbursed. Still waiting. I'm tired of the added fees, don't know if I'll do this again.”
“Stubhub listed a ticket as 'best' buy, provided a misleading and grossly inaccurate picture and didn't reveal the seat numbers. After purchasing the ticket, I discovered that the view was obstructed and limited. I called customer support and filed a complaint, they did not get back to me so I called again, and disappointedly indicated that there was nothing they can do. The pair of tickets cost me north of $1000 for a playoff Leafs vs Panthers game for my daughter's birthday. Stubhub had no sympathy for this situation. I will never use stubhub again.”
“Ticket purchases were simple. The website is well designed and simple to navigate. The updates provided prior to our events were appreciated. We will not hesitate to use StubHub again and again!”
“Everything was good. I just wish that the tickets would become available earlier. I had to drive 275 miles and stay in a hotel overnight and not having the tickets until the same day created a little stress. Should something had gone wrong I would have been stuck with the hotel and driving. The purchase was not a problem and the guarantee is great but would not have covered the other expenses.”
“The tickets were a gift for mothers day from my husband for myself, my mom and his mom. Tickets were very easy to use on phone and insurance wasn't expensive. Will use again, thank u”
“Initial seller failed to deliver promised tickets. StubHub intervened and delivered better replacements at no charge.
I’d give 5 stars, but the fact that spec sellers are allowed on the platform is a problem in itself.”
“We had good seats and the tickets were affordable! When I looked at it from the map it showed us being in the middle but instead were at the entrance of the isle which was even better. Only thing was when I selected the tickets to purchase and tried to claim it , the system would not load but when I called customer support they were helpful and gave me instructions on how to access the tickets (wrong browser). If the price is right I'd use StubHub again”
