“I was able to get a ticket very last minute to an sold out show (I paid a premium for it), but I wasn't able to find anywhere else that was going to make it happen so props to them for making it work.”
“I bought tickets through StubHub because they advertise “100% guaranteed” and say you can “buy and sell with confidence.” That’s a lie.
Here’s what actually happens: you buy tickets, they take your money immediately, and then you get an email saying your tickets will “arrive soon” and you’ll need to “accept them.” Translation: they don’t actually have the tickets they just sold you.
In my case, I was told I would get my tickets at least 3 hours before the show. The time came and passed and still no tickets. Two hours before the event, I had to reach out to them because they didn’t even bother contacting me. It took 20 minutes to get someone in their chat, only to be told I could either:
Take worse tickets (literally last 2nd to last row of the stadium), for the same price, or get a refund and not go at all even though we’d already planned the night, gotten ready, and paid for a babysitter.
So basically, StubHub sells you premium tickets they don’t actually have, waits until the last minute when you’re too invested to back out, and then offers you garbage seats or nothing. That’s not a “guarantee.” That’s bait and switch.
They did have better tickets listed on their own site when they offered me the trash tickets but wouldn’t give me those. They wouldn’t discount the worse seats. Just a robotic “we understand your frustration.”
StubHub’s system is broken, dishonest, and fraudulent. They ruined our night, wasted our time, and turned what was supposed to be a fun event into a headache.
If you’re considering buying through StubHub, don’t. There’s no confidence, no reliability, and certainly no guarantee. Only regret.”
“We never received or tickets and were billed. I just got back from trip where I tried to use StubHub, so will now see if customer service will refund me.”
“Lot 70 parking was so convenient. So convenient that we didn't realize how easy it was and passed it on the way in but no worries...They had another bus readily available. We didn't arrive until half time. Even on the way out, there was no waiting. They had that line moving expeditiously! No confusion, no fuss. Just load up and go. Very convenient! I'll buy parking pass at Stubhub, parking at Hard Rock Casino for the game any day! Buses were priority out of traffic too! We left FIRST!! HAAA”
“I love Stubhub and I get my best deals for events here. I've purchased tickets for at least five events and when I had a problem, customer service helped me solve it quickly.”
“I had a great experience purchasing tickets through StubHub for a sold out DJ Charlotte De Witt show at Aurora Warehouse in LA CA . Everything was smooth from start to finish. The seller was responsive, the transfer was fast, and the ticket scanned without any issues at the event. Pricing was fair and communication was clear. I would definitely use StubHub again and recommend it to others looking for a reliable resale option. 👍”
“The directions to get to the parking lot sucked makes me go to waze and is very to start the navigation from. Would be better if it listed an address and was able to put into another map like Google Maps”
