“Buying the tickets was very easy but I felts the service charge was very high. We paid more than almost 70% of the tickets cost as added service charge.”
“Charged for tickets I didn’t receive and were never in my account. I received notification the day of the event which was out of state, so it was impossible for me to attend. The support team was useless. I will no longer be buying from this company as there are better and more secure options. The support team claims all sales are final which is a normal policy, but it’s a little difficult to attend an event when you never received tickets. I will continue to support other ticketing companies where this has never been an issue.”
“Purchasing my tickets from Stubhub was very easy and I liked the how the site shows the view of the stage of tickets being purchased but I would prefer seeing the total cost of the ticket with fees before adding in all the personal information to make sure I felt it was a reasonable price to pay.”
“Horrible. Purchased premium parking pass and was given general. They would not give a refund and hung up the phone. Wish there was an option to give a zero.”
“Bought orchestra section tickets. Then got an email saying the tickets were not not available but they were giving me an upgrade. The upgrade was tickets in the back mezzanine! What a joke and a bait and switch. Called and they said prove we gave you worse tickets. Asked for a refund and they said no, you are going to get tickets. Last time, they gave me the wrong day for the show.”
“I bought tickets online for a baseball game and then immediately after they cancelled the tickets. I had to repurchase them and the. it prompted me to buy a parking pass and the system glitched and said I bought a parking pass right after. I called immediately for assistance and the customer service was terrible. I’m not buying anymore tickets from this company.”
“Disappointing Experience with Misleading Parking Pass
I recently used StubHub to purchase tickets for a Jeff Dunham show. After buying the tickets, I was prompted to purchase a parking pass. Since I wasn’t familiar with the area around the arena, I bought the pass for $56 (including fees), thinking it would make our experience smoother.
However, when we arrived, we discovered that the parking lot was 3 MILES away from the venue—a ridiculous distance with no shuttle, bus, or trolley service. This forced us to find another parking option closer to the event so we could actually attend.
I immediately contacted StubHub for a refund, explaining that the parking location was completely impractical for attending the show. Unfortunately, since I called after the event, StubHub refused to issue a refund, stating they are just a third-party service.
I feel completely misled by their platform. There was no clear warning that the parking was miles away, and without knowing the area, I trusted StubHub’s recommendation. A $56 parking pass that is miles away from the venue is unacceptable.
I would strongly caution others against purchasing parking through StubHub without first confirming the actual location. This experience left me frustrated and disappointed.”
“i purchased tickets in March which said great view/ clear. Well…. that was not the case. we were sitted behind scaffolding for the sound system setup”
“Seamless experience and purchased my tickets within 3 hours of the event. As always, do your research and compare to other ticket sellers. I always come back to Stubhub for the price and convenience.”
“Of course there were the hidden fees, but the shocker was the parking pass they sold us was for a lot SEVEN miles away AND you had to cross interstates with construction to walk to the venue. Stubhub said we should have checked where the parking lot was when purchasing from them. We are from out of state and haven't ever had to check if the parking lot is SEVEN miles away before. Do NOT use Stubhub!”
