“I will never use Stub Hub again. I purchased concert tickets and a parking pass for a concert at Xfinity Center on Aug 15, 2025. I received electronic tickets for the concert without issue and in plenty of time. I am old school and like to have a paper copy of the tickets and purchases but was told that the venue would only accept the electronic tickets. Frustrating but I managed. I did not receive anything about the parking pass so I thought maybe I did not order it. I went on the Xfinity website 2 days before the concert and could not purchase a parking pass as they were sold out. On Aug 15, my husband and I went to the Venue early to check if we could get a parking pass and were told they were sold out. We ended up using a shuttle service that cost $100.00.
When we got home on Aug 16, 2025, I had an email informing me at 5:07pm on Aug 15 (30 min after the gates opened for the concert), that we did have a VIP parking pass. I did not have my computer and did not have access to my emails on Aug15. When I saw the email I attempted to contact Stub Hub via the online Chat and they were not able to resolve the problem. Thank you for nothing.”
“I have never used this site to make ticket purchases but it was easy, efficient and when I had a question leading up to the event I got a timely reply that eased my mind! Recommended !”
“Well the impersonator was not the best Ive seen, but the enthusiasm of the crowd was great!! And this was a great fund raiser for the Salisian Clubs.”
“I received the tickets in a timely manner. The only issue was that I was unable to send the tickets to the people I was going with or put them in my wallet. But neither caused an issue as I was going with the people I purchased the tickets for.”
“When I eventually found the phone number , the person was able to reassure me of my issue. Otherwise, I do not like the third party ticket sales. Don’t want to wait for tickets after buying. The insurance for that feels risky depending on the 3 party seller”
“Easy access to purchases, understanding StubHub doesn’t control the costs-fees of the sellers tickets, knowing the tickets face value was significantly lower than what I paid, felt unfair a bit.”
“I got scammed from StubHub. I ordered a concert ticket and they may be buy a parking ticket. Then they made me give them a gift card for a refund, which was total scam. Stay as far away from these people as you can rip off.”
