“Never got the tickets we paid $700 for. Ruined our evening at the least - and we weren’t the only ones. At least three other couples at our show did not get their tickets, purchased thru StubHub. So basically, what went wrong was - we used StubHub. Never again.”
“NEVER EVER EVER AGAIN WILL I BUY FROM STUBHUB!!! I ordered tickets and didn't need them. They do not cancel orders even if you just placed it 2minutes prior. I politely say, It took me months to get an English speaking individual who truly understood the simple need to resell them.
I felt rushed buying the tickets as they had a count down timer...overall experience Was AWEFUL!!!! Nice customer service, but they only know 3 answers.”
“I am overall happy with the ease and convience of Stubhub. What I found disappointing was paying over $30 for parking on the Stubhub site, showing up at the garage on the day, and seeing that they charged less than $15 for the day.”
“I listed my tickets on StubHub last night and they sold pretty quickly, I transferred the tickets over on AXS as soon as I got the buyers details. Then a few hours later I received an email saying they’ve sold again to a different buyer so I cancelled this as I only had the one pair of tickets. I spoke to ai chatbot and they said not to worry and someone will be in touch. I then had an email today saying I hadn’t contacted them and I have been charged £200. I called them as soon as I saw this email and they apologised said they would look into it and get back to me. I’ve just had an email saying that apparently I listed the tickets twice a few hours apart so I still have to pay a £200 penalty. 1. Why would I make a new listing for tickets I have already sold through them? 2. I don’t even get £200 from the original sale so I will be at a loss as I sold the tickets for a lot lower than face value as a change in circumstances means I cannot afford to keep them and attend. This now means I won’t get the original money and I won’t be able to afford food or bills the next few weeks.”
“OH MY GOD! Best concert ever! I was so happy to get seats super early through Stubhub! Gave me peace of mind that I was going to get to go see the GOAT....Morgan Wallen!”
“StubHub lets sellers misrepresent their tickets, list them in the same section as "best available" and then will not refund your money when they arrive and are in a completely different section. They are using bait-and-switch methods and then if you contact customer service, they are argumentative, refuse to connect you to a supervisor, and then put you on hold repeatedly until you finally give up and hang up the call. I sent over the documentation (including a screen shot) of how the tickets were listed on the site, and were still told that it was my error and nothing that they could do for me. I understand now why so many people are filing lawsuits against them and why they have over 4,000 complaints to the BBB in the last 12 months. They are deceptive and standing firmly being loopholes to rip off customers.”
“I had no problems with my tickets during purchase. They came as I expected and I downloaded them into my wallet. Super easy!! Will definitely use StubHub again.”
