“I was happy to have found reasonably priced tickets on Stubhub for the concert I went to. I had no issue with retrieving the tickets. The seats were good.”
“We bought our Kenny Chesney tickets in November 2025 for the concert this month because we specifically selected seats in a certain area to take in the full Sphere experience.
Then, just three hours before the show, we were told the tickets we originally ordered were no longer available. We were offered a refund or a different pair of tickets. By that point, we had already paid for our hotel and flights and traveled to Las Vegas specifically for this concert, so a refund was not a realistic option. With only a few hours before showtime, there was no real opportunity to find comparable seats either. We were essentially forced to accept the replacement tickets.
Kenny Chesney put on an amazing show, and the energy inside the Sphere was incredible. However, the replacement seats were not comparable to the area we had intentionally chosen and paid for months in advance. At a venue like the Sphere, where the seating location is a major part of the visual and overall experience, being moved at the last minute makes a huge difference.
Two stars because the performance itself was great, but the ticketing and last-minute seat replacement process was extremely disappointing. We planned early, paid for travel and lodging, and still did not receive the experience we originally purchased.”
“We were unaware that we would only receive the tickets hours before the concert. We required an accessible seat for a wheel chair user. Our tickets appeared on my phone two hours before the concert but were impossible to access. I tried on numerous accessions to speak to a representative but could only deal with a robot. This company is so corrupt. I would never use them again. Neither will the people I have informed of this situation.
Never again.”
“Smooth process to select desired tickets & pay, download process was smooth and truly enjoyed the concert. Everything was transparent and worked as expected.”
“Everything from ticket purchase to attending the event was seamless. I was originally skeptical about purchasing through a third party but stubhub was fairly decent to work with. When tickets were ready I was immediately notified well in advance on how to go about claiming or transferring them.”
“The replacement, after my seats were deemed unavailable the day before the match, was a good situation—good seats. But I hate that I had flights and hotel arrangements in the works when Stub Hub told me, “no seats but you can get your money back.” That was a horrible feeling!!”
“The whole process went smooth. Especially the agents at helpdesk answered all questions with open and clear statements, which was helpful especially considering the risk of fraudulent sales.”
“Easy to purchase tickets. I was skeptical that the tech would work on my phone without the backup of a paper ticket, but everything went off without a hitch.”
“Seats were as promised. No issues. This was my first-ever World Cup Match to watch in person. As well as my first ever soccer match to watch in person as well.”
