“I looked for tickets three months in advance to a Dallas Mavericks Milwaukee Bucks game March 1. At the time it seemed all the tickets at the American Airlines Center were expensive. So I purchased three tickets for approximately $180 each in the upper level. The total bill with taxes came to $684. On the day of the game I could have bought the tickets for $40 each. I felt taken advantage of because I did not know that StubHub could offer tickets for prices much higher than what they are worth. Well, that’s great for the seller, but the buyer feels like a fool. I will not buy tickets through StubHub again and I will do more research on what the average cost of tickets are at a particular venue next time.”
“Basically stole my money…said that I accepted tickets that I never received called them everyday for a month before the event and never received my tickets or a refund DO NOT BOOK WITH THIS COMPANY”
“I don’t recommend this website to anyone. Save your self time and money. I wasn’t able to access my tickets, I try to log in to my account and wasn’t able to. I try several times with a one time access code to access my tickets on their website. Every time I got the same error message INVALID code. I had to pay again for my ticket at the event. After I try to get a refund for my ticket amd no luck.”
“We experienced an issue with our tickets. I called stubhub customer service and the problem was resolved within an hour with a full refund. Very good experience with their customer service.”
“We bought 4 tickets for a small theater in my home town on a Monday. These were electronic tickets. After we submitted our payment we were told that we would not receive tickets until the day of the show on Sunday. On Sunday at 9:30am we were told that we had to wait until 2 hours before the show!! They charged our card without us ever getting the tickets. Ruined our whole plan to take our 80 year old parents to the 2pm show. We couldn’t risk getting to theater and not having tickets
Terrible customer service”
“We bought 4 tickets for a small theater in my home town on a Monday. These were electronic tickets. After we submitted our payment we were told that we would not receive tickets until the day of the show on Sunday. On Sunday at 9:30am we were told that we had to wait until 2 hours before the show!! They charged our card without us ever getting the tickets. Ruined our whole plan to take our 80 year old parents to the 2pm show. We couldn’t risk getting to theater and not having tickets
Terrible customer service”
“We bought 4 tickets for a small theater in my home town on a Monday. These were electronic tickets. After we submitted our payment we were told that we would not receive tickets until the day of the show on Sunday. On Sunday at 9:30am we were told that we had to wait until 2 hours before the show!! They charged our card without us ever getting the tickets. Ruined our whole plan to take our 80 year old parents to the 2pm show. We couldn’t risk getting to theater and not having tickets
Terrible customer service”
“We ordered hockey tickets and parking the parking was a joke It was set at Fogo de Chao restaurant the pin for valet was way off they said the parking is open from 6:00 to 11:00 and it was not It was only open 6:00 to 9:00 so I made the valet find me a place that I could pick up after the game and dinner It was a basic joke for parking so since it was valet I not only paid but then of course I had to tip the valet and only had a $20 bill was the smallest I had Nice guy though”
“My email and password are not recognised on the app, so I can access my mobile only tickets, even though I can login on the website. Stubhub support was of no use at all. THe best advice they could give was to wait 10 minutes, "to let it cool down" , and thne try again. NO HELP AT ALL>”
“Do not purchase tickets from StubHub. I paid for my tickets this past Thursday, the seller sent me the incorrect tickets. The event is tonight at 9 PM, I made my first phone call to StubHub at 11:13 this morning and it is now almost 7 o’clock and I still have not received my tickets. Worst experience ever. This was supposed to be an anniversary gift to my husband and now our day ruined.”
“I’m so UPSET with stubhub. I never received the tickets I purchased and they charged ME a cancellation fee of $848!!!! I’ve asked repeatedly for reversal of the fee for almost 3 months. Stubhub says over and over, 5 days, it will be 5 days. This is deplorable service. I didn’t cancel, they did.”
