“We made a last minute decision to see The Who. Great concert by the way. The transaction with StubHub was easy and we received our tickets in minutes. Great overall experience!”
“Concert was great! Aaron, Sammy and Colin put on a wonderful show - singing many of their hits - plus singing some favorite country rock hits from the ‘90s.”
“Awful experience all around. I bought my ticket to the 2025 louder than life Sunday show. I had to cancel so I chose to resell, noting my tickets were not in hand yet. The delivery date on the tickets was set Sept. 18th 4 days from when the show starts. Stubhub wants me to ship and have the ticket delivered in time for that? There’s no way. No matter what there is no seller protection either against this kind of thing, the only way to get around a charge from canceling (after they guilt trip you) is to dispute the charge which I plan to do. Extremely limited options for sellers when it comes to delivery times that you have no control over.”
“Terrible customer service, in general. Terrible for both buyers and sellers. They won't show buyers all available tickets unless sellers lower their prices. The decision to buy should be up to the buyers, not Stubhub.”
“I am a first time user. Because the seller had until the day of the concert to release the ticket, I didn't get them until the day before. I had to fly and buy airfare and trust I would actually have the tickets the day of the concert. They did come and wasn't an issue other than it caused me stress. I enjoyed the concert immensely.”
“I like StubHub used it multiple times. The transfer of the tickets this time was ridiculous. I’ve never had a problem with any transfer of tickets before. I had to call the box office to get them.”
“Zero stars first they make relisting confusing. Then they charge you replacement tickets despite people didn't go. Then they tell to relist the tickets so I did after 24 hrs I pulled them to use them because better then losing 360.00 only for the tickets to not work saying they were already in use, then to be told well tough you owe us more money then the tickets you were originally gonna sell. Yeah no I'm calling my lawyer.”
“It was simple & easy to do, no hassle being accepted at the gate, smooth transaction, I will definitely use again & they were good at keeping me updated, I love it, thank you, the only thing was learning to pick my seat, I am afraid of heights, but now I know how to pick my seats, lol”
