“I bought tickets for a March 1st concert in Las Vegas. Then one of the band members got ill. Then the concert was rescheduled for August 2025. They scheduled me for a Thursday August 14th reschedule which I had originally had March 1st a Saturday. I wanted the Saturday in taking off work. So, I contacted them and got no where. So, I rescheduled the airline and hotel. As the airline prices where very High I rescheduled again and received lower prices. Then come Sunday August 3rd I got a notification to claim my tickets. I went to do so to find the tickets were rescheduled AGAIN for Saturday August 16th WTH! Now I’ve called and called and transferred them back as told to do so and Stub hub stated that the seller needs to reschedule and has till 5pm the 14th to submit those tickets which I have no idea where or when and risk the fact that I might fly out to Las Vegas and have nothing. I asked for a refund in which they won’t do as I was trapped in my option into this in the 1st place not knowing I was buying from a 3rd party. I will never recommend nor use them ever again and just wish to get my money back and book directly.”
“worst customer service I ever faced in my life.
In one event I am not able to go that event so I thought I would sell my ticket to StubHub.
That was my biggest mistake in my life for 25 tickets I need to do 10 emails with them and still they not understand my situation because I am genuine seller I am not like dealer or trader of ticket. So they trying to not given me any single money and on top of they are charging 75 administration fee so you can understand my lost and worst customer service I ever faced in my life do not use the platform platforms.”
“Great seats!! Front row! Was a little expensive since general tickets were 40.00. But worth it to get front row. The seats were zip tied together, so it made for really cramped seating. But still a friend of mine is their guitar player, so it was fun having great front row seats!”
“I will start off, as this was my fault, but in fairness to myself we had a death in the family and tickets I was selling lost my interest, as other matters became much more important, did StubHub care, no charge me for not fulfilling my obligations.
Never again will I ever use this company.”
“Absolute scam. Spent over $500 on 2 tickets to see Randy Rogers and Mark Chesnutt at whitewater amphitheater. Never received my tickets, tried to get help from customer service and put in a resubmit request the day of the concert and they told me to wait. After the concert the customer service agent said that It there's nothing they can do and im not getting a refund. Absolute trash. Do not use.”
“Great experience! We saved over $40+ per ticket and received tickets within 10 minutes of the purchase! The transfer was simple and fast after following instructions. Now I’m totally ready to buy more saving so much money vs buying the tickets direct. Thank you!”
“⭐☆☆☆☆ — Terrible communication, lost my money and my tickets
I used this app to resell my concert tickets and had a terrible experience. I posted my tickets and got a buyer — but they canceled the payment, and I wasn’t even notified until three days later. By the time I saw the email, it was too late to use the tickets OR try to resell them again.
Their system failed me completely. There was no real-time alert, no push notification, nothing — just a delayed email buried in my inbox. This kind of poor communication cost me both my tickets and my money. I trusted the app, and it completely let me down.
If you’re trying to resell tickets last minute, DO NOT rely on this platform. They need to do better.”
“Terrible experience and even worse customer service.I would not recommend using this platform to sell tickets. I tried multiple times to transfer my tickets and spoke to customer service at least 7 times. I have the emails to prove it and shared it with them. Despite all that, they were never able to help me complete the transfer. Since the tickets weren’t selling and I couldn’t get support, I decided to just attend the concert myself. Of course, the day before, someone finally wanted to buy them, but by then I had already traveled. The company still charged me the full price for the sale, even though I used the ticket myself. So I ended up paying double. I pleaded with them and sent all of the email documentation showing the back-and-forth. A month later, they finally responded just to deny my request.Absolutely unacceptable. I’ll never use this platform again.”
