“Scam. Poor customer service. They hide everything from you. The fees. The detail of your selling transaction. Their phone number. When you finally call them. They deny their own instructions that was sent through an email. After holding you on the phone for 1 hours and 47 minutes and forward them their own emails they say you should have followed another steps which was not on the email and is not even on their website. DO NOT BUY OR SELL from them. My ticket was rescheduled. Instead of refunding they asked me to resell it and I won't be charged the fee but they charged me and denied such email. I did not changed the date of the game.”
“I recently had an issue where the seller did not transfer the tickets for the event I purchased. I reached out to StubHub’s virtual chat, and their customer support team immediately stepped in and resolved the problem. They quickly provided replacement tickets so I could still attend the event without any stress.
StubHub’s customer service was amazing—supportive, responsive, and truly cared about making things right. Because of this great experience, I will definitely be purchasing all of my future event tickets through StubHub.
Thank you for the excellent service! I hope to continue being a loyal customer and would love to receive future ticket discounts as well!”
“Found parking space easily, however getting to the structure was an adventure. Got in the structure early and paid for additional time as I didn't know if my purchase w/you covered the extra time.”
“was in town at a work conference and looking for something to do and found it…being a 3rd party site, it took an extra couple steps to get in…but for the price $31 for 4 tix…I’ll take it any day…”
“First time using StubHub, confusing to start with, worked out fine in the end. Would have been less stressful receiving tickets a week earlier or when you deducted the money from my account.”
