“Found a great price on Stubhub tickets for a recent Phillies-Orioles game at Camden Yards. Easy transaction no hidden costs. The tickets got sent right to my phone! Super transaction!”
“Tried to sell tickets to a game I couldn't attend. Put in codes like it asked, all turned green and said everything was good. Customer said couldn't retrieve tickets and Stubhub charged me more money. NEVER AGAIN WILL I PURCHASE ANYTHING FROM Stubhub !!”
“Ended up being great. Purchased 2 day pass. Seller only had single day ticket. Spent 20 minutes trying to text a bot, then 20 being condescended to by a bot over the phone before spending 20 minutes repeating myself to a person. Was upgraded but very disappointed got scammed. Will continue to use you for tickets but am wary now”
“I had a very disappointing experience with StubHub. My son’s concert was postponed, and when it was rescheduled, the venue changed the event to 21+ only. He is 19 years old, so through no fault of his own, he was no longer allowed to attend.
Getting StubHub to even acknowledge that the event had been rescheduled was difficult. After multiple conversations, we were told the issue would be addressed, but we are still waiting for a refund.
When an event changes in a way that makes it impossible for the original ticket holder to attend, customers shouldn’t have to spend weeks or months chasing a resolution. The lack of communication and the time it has taken to resolve this has been incredibly frustrating.
I hope StubHub improves the way they handle situations like this, because customers deserve timely responses and fair treatment when circumstances beyond their control prevent them from using the tickets they purchased.”
“They were very proactive and contacted me to verify I had received the tickets before the gates opened. I I had not received the tickets yet so they switched my seats and I had a new ticket in 5 minutes. The last time this happened with a different company it took over an hour to get my ticket.”
