“I’m happy because I got the tickets. The way they are distributed however is problematic. I had to get them, then accept them from a third party, then go back and accept them again. It’s more of a hassle than anything. Maybe try to make it more simple? I don’t get tickets often and the process was confusing and the Q&A as well as help was not helpful. I had to look up how to do it with AI rather than your own assistance program. But I got the tickets in the end, so again, I’m happy. Also, it was a ‘no phone’ event, and you keep asking me for photos, maybe incorporate that into your auto emails? I dunno, I’m still happy. Thanks.”
“My experience with Stub Hub in acquiring tickets for an event as well as paid parking for it was a smooth process. My only issue with the process would be to have an additional email sent after purchase with details about the venue about policies and or a link to check reviews about traffic and parking in the area along with best arrival times to avoid being late. I had a fantastic time attending the event but traffic and parking was definitely an issue at the venue.”
“Very east to purchase tickets but it took a few minutes, maybe 5-7, to be able to pull them up and get scanned it. Luckily the ticket guy was able to help, but it took way longer than necessary.”
“Everything was great except when it was over the streets were closing and we who were handicapped could not get back to our cars until 3AM due to the F1 practice.”
“The process worked good. New to me that the ticket was only available on my phone and that I only received it (re-sell ticket) just 2 days prior of the concert. It somehow left me a bit worried. what to do if phone battery dies etc...”
“Stubhub made me happy by allowing my best friend and I to go to a concert together. To be honest I had a small fear of the tickets being fake, or being released late. However my fears did not come into fruition, and instead I gained a new memory with my best friend. Thank you very much we both enjoyed!”
“Loved the ticket experience, the ease of ordering and receiving our tickets. What we didn’t love is purchasing our parking through Stub Hub only to realize as we were downtown that the lot was a 17 minute walk from the venue - in 22 degrees while wearing high heels. Needless to say, we didn’t park there and found a spot on the street about 8 minutes away. Beware of paying for parking through the app! It’s non-refundable and doesn’t tell you it’s not in the parking garage of the venue.”
“Great seats! Grateful to obtain tickets at all, the play (Tom Hanks at The Shed) was sold-out!
But stressful wait for the tickets to appear in my account. The delivery process could be more fluid and user-friendly.”
“I got my tickets at a fair price. BUT, two things bothered me - the prices said "All in" meaning that all fees were included but there were about $40.00 worth of fees/taxes on each ticket added at the end. Had I known this, I might have gone with a cheaper ticket. Secondly, I was stressed out beyond measure with trying to figure out if I had a bar code or not to put the tickets in my wallet. I am old and spending close to $500.00 and not knowing for sure if I had verifiable tickets to go to the game made me really nervous. The bar code should appear immediately and on the ticket. It shouldn't be this stressful.”
“The venue was great. Tickets bought were what was expected. However, I overpaid for exclusive parking. Paid $87 through stub hub thinking it would be nice. At the hotel, according to the instructions, valet will take your car give a ticket and retrieve once ethe event ended. The valet stated he knew nothing, go park it myself and when you leave call the valet service and we'll let you out. I should have parked and paid the rate on other lots. lot cheaper and i would still park my own car. Never use the parking again through stub hub.”
“The entire process was easy. I wanted to see Sting so I searched for his upcoming shows to find any near me (Rochester NY). Fast results, picked the venue, seat selection was easy and checkout was smooth. Mobile tickets through Ticketmaster was convenient. Of course, Sting was AWESOME.”
