“I’ve had 10–15 successful transactions on StubHub, but this experience completely changed my perception of the platform.
A buyer had trouble scanning a ticket, but I responded within minutes and immediately tried to troubleshoot by calling and texting. The buyer never responded and instead purchased a replacement ticket. I contacted StubHub right away and was initially told the buyer should have contacted them before buying a new ticket.
After that, everything changed. I was then told I wasn’t even allowed to communicate with the buyer, which contradicts normal expectations and prior guidance. StubHub ultimately denied my payout and charged me an additional $43, without meaningfully considering the timeline or my efforts to resolve the issue.
What’s most frustrating is the inconsistency and lack of professionalism. I received conflicting explanations, was not allowed to escalate to a manager, and was given no real opportunity to present my case. Even attempts to provide feedback were ignored.
I understand enforcing policies, but the way this was handled shows a lack of fairness and accountability. Based on this experience, I would strongly caution others before using StubHub as a seller.”
“Excellent experience. StubHub is top in my opinion. My girlfriend and I had an excellent time. The only minor experience thing I would improve. I’d like to have all my passes in my Apple wallet.”
“Fast service! Got my tickets emailed to me same day! Even though sometimes there is a wait on the to prevent fraud I have never had to wait! Had an amazing time! For an amazing price!”
“I prefer StubHub over Ticketmaster. Purchased tickets last minute. Did not realize it included club benefits, free food and drinks. Plus we got to see the practice rink at Litte Caesars Arena. Unforgettable experience seeing Twice live for the first time! Wonderful venue with amazing staff! So thrilled and satisfied I purchased the tickets!”
“The ticket purchase option was super Quick & Easy. Our seats were amazing. The check in process with our digital tickets was a great option, no losing paper tickets. Everything is right at your fingertips, on your cellphone.”
