“First time using StubHub. The website was really easy to use. And the prices were quite reasonable. Maybe it’s required by law, but I loved that the displayed prices were all-inclusive of fees and markups.”
“My original tickets I purchased did not come through. Throughout the entire drama, StubHub was on it, communicated effectively with me and the original seller. The original tickets did not come through, so StubHub honored my purchase by substituting upgraded tickets which I greatly appreciated. We had a fantastic time. Thank you StubHub for your due diligence.”
“By far the worst experience dealing with stub hub. Sold tickets on stub hub and there policy is 5-8 Business and still haven’t received my funds for the tickets I sold and this is the 11th day.. customer service has no answers but just telling me to wait.. no explanation on why my funds haven’t been received.”
“Complete scam. The seller scammed me and didn't provide a ticket. Stubhub did not provide me a new ticket since it is way too expensive since the event is much sooner now. I ended up spending 200$ more which stubhub should be paying for instead.”
“We found out we didn’t have tickets to Bills game while sitting in the parking lot . We purchased tickets 4 months before game. Al they said they could do is refund our money, which we still haven’t received ($882) . We found tickets on ticket master which were delivered in minutes. Don’t go here , customer service is terrible.”
“The offering of Parking was a great deal! Secure lot with Valet. Price was terrific! Approximately 1/2 of what I would have paid if I waited until the day of the Show. Lot was only 5 minute walk from Venue & exiting took no time at all. Save a buck (& time!) & buy Parking in advance.”
“I got a great seat for an awesome show at the last minute. The ticket price was cheaper and better than anything the Bowl was offering for open seats. The process was easy. I'll definitely consider StubHub for future last minute concert ticket purchases.”
“Do not buy from stubhub. 3 months ago I purchase VIP tickets for $1147 buy stubhub messed up the listing and I got row 18 rather VIP row AB OR C.
I called them immediately and at least 30 times after and it’s been 3 months and they keep telling me there is nothing they can do do.
No protection, and when escalation gets the info through the lack of information it’s denied by them.
DO NO RISK PURCHASING THROUGH STUBHUB. THEIR CUSTOMER SERVICE IS TERRIBLE”
“Using StubHub was pretty easy in general but there probably should be an optional site for seniors or those who are not tech savvy. For instance it’s important to let customer know that tix are digital ( no paper) & that parking & admissions are delivered separately.”
