“⭐☆☆☆☆ — Terrible communication, lost my money and my tickets
I used this app to resell my concert tickets and had a terrible experience. I posted my tickets and got a buyer — but they canceled the payment, and I wasn’t even notified until three days later. By the time I saw the email, it was too late to use the tickets OR try to resell them again.
Their system failed me completely. There was no real-time alert, no push notification, nothing — just a delayed email buried in my inbox. This kind of poor communication cost me both my tickets and my money. I trusted the app, and it completely let me down.
If you’re trying to resell tickets last minute, DO NOT rely on this platform. They need to do better.”
“Terrible experience and even worse customer service.I would not recommend using this platform to sell tickets. I tried multiple times to transfer my tickets and spoke to customer service at least 7 times. I have the emails to prove it and shared it with them. Despite all that, they were never able to help me complete the transfer. Since the tickets weren’t selling and I couldn’t get support, I decided to just attend the concert myself. Of course, the day before, someone finally wanted to buy them, but by then I had already traveled. The company still charged me the full price for the sale, even though I used the ticket myself. So I ended up paying double. I pleaded with them and sent all of the email documentation showing the back-and-forth. A month later, they finally responded just to deny my request.Absolutely unacceptable. I’ll never use this platform again.”
“So the seller forgot to transfer both my concert tickets, which I didn't realize til 2 hrs before the concert. I called stubhub customer service and they were able to contact the seller and get me all my tickets in time for the concert. I was skeptical it was going to work out, but they really came through.”
“I recently went to purchase Mariner's baseball tickets. For the same section (100 level), StubHub was 40% cheaper. The transaction was simple and tickets easily accessible.”
“Worst company ever. They sold me seats that don't exist and the prices were also triple than it was to purchase at the door. When I told them about it they said they can offer me a credit of 25% without a ticket still. They are a scam company.”
