“My 85 year old mother bought 2 tickets for the Monterey Jazz festival. She was told one of her tickets was invalid at the door. After being totally embarrassed she went to the box office and had to buy another ticket to get in. She called Stubhub and they said " Don't worry will give you a refund" When she followed up with pictures of the ticket she had to purchase at the venue. She got this threating letter for this company!
We have identified your account as fraudulently claiming that you were denied entry to your event. Your account is on hold while we investigate.
We take the fraudulent claims seriously and will be pursuing all legal remedies (criminal and civil) to the fullest extent of the law in any cases where we identify illegal activity, including: permanently deactivating your account, billing your credit card for any fraudulent claims, applying penalties, and/or referring the case to local law enforcement as per Section 19 of the User Agreement that you assented to when you joined and/or utilized the platform.
Any disputes or chargebacks will be refuted with evidence of fraudulent behavior and sent to your bank as well as the authorities.”
“The worst experience I have had with any type of customers experience I paid for tickets. I never got and they just over months kept telling me to wait and that they sent him and I never got them and they let me go in circles and never ever solve the problem and once the event was passed, refused to refund me do not use them”
“Their team responded almost instantly, offered clear guidance, and took the time to truly understand what I was going through. They were patient, attentive, and genuinely committed to finding a solution that worked for me.”
“We will NEVER use Stubhub again. I tried to purchase our tickets twice. Both times it looked like it went through but also both times l received an email after about an hour that it didn’t. My husband then got on his phone and failed to see that StubHub had checked the boxes for parking and insurance. He bought the tickets and insurance/parking. We were flying to this show and staying within walking distance of the venue. I am convinced that my 2 attempts did not go thru because l declined the parking/insurance. This morning we received an email that the tickets we bought are now unavailable. New tickets with worse sight lines were offered. We bailed. Never, never again!!”
“Stubhub had a large selection of seats at various price points. Tickets were available months before the event took place. This the second time I've used the Stubhub service and will use them again in 2026.”
“Was lied to for 2 days stating parking passes were going to be delivered and they never came niw I have to fight to get my money back I will not be using stubhub again”
