“Absolutely disgraceful. One of the worst, most deceitful experiences I’ve ever had. I bought two tickets for Bayern vs Dortmund over four weeks ago — center line, Section 230, perfect seats. I even extended my flights and hotel stays just to catch this game.
On Friday, I reached out to confirm the tickets — they assured me everything was fine and that I’d get them by 3:30 p.m. on Saturday. At 3:30, they casually tell me there are *no tickets* and offer me standing section garbage instead — behind the goal, nothing like what I paid for.
They claim they’ll refund me, but what about the hundreds I spent rearranging travel and hotels? They clearly sold my seats to someone else for a higher price and dumped me with leftovers. These slimeballs are scammers — totally dishonest, greedy, and shameless. Avoid them at all costs.”
“Worst experience ever. Unable to retrieve parking passes. Had proof of chat with the virtual assistant. Had paid for protection guarantee and they still would not help me at all. SCAMMERS!! NEVER USE STUBHUB”
“@StubHub — This experience has been beyond unacceptable.
I’ve made over five calls to your customer service team this week—starting Monday—for an event that’s tonight (Saturday). My tickets never transferred from StubHub to Ticketmaster, and after confirming with Ticketmaster, it was not user error.
I provided multiple screenshots of my StubHub account, my Ticketmaster account (showing no upcoming events), and matching emails. The issue? The tickets were apparently “already accepted by another email.”
Every time I called, I was told the issue was “escalated.” Yet, there were no follow-up emails, no apologies, no updates. One rep said the seller couldn’t resend. Another told me to wait for “alternative tickets or a refund”—that might take until a few hours before showtime.
Today, just an hour before the event, I suddenly get a broken link to “try again.” When I called (again), I was told I’d maybe get a call back up to two hours before the event (which starts at 8PM). I live an hour away—so what, am I supposed to sit in the parking lot hoping StubHub figures it out?
This process has been exhausting, unprofessional, and absolutely unacceptable.
You’ve taken hundreds of dollars and left me with no tickets, no refund, and no accountability.
@StubHub — Do better.”
“I bought tickets to the Formula One races in Mexico City on October 17th 2025 through Stubhub and Viagogo. The race is in one week. After my payment was processed, they sent me a whatsapp messages, saying that the charge I paid didn't include taxes (This despite the handling fee being ridiculously high), and that I had to pay their tax or they wouldn't send me a ticket. They also said, I couldn't back out of the transaction because my payment had already been processed. Good thing I used American Express to purchase the tickets.”
“I use Stubhub often to buy concert tickets because I can’t get them at time of concert release. I’ve never had an issue at the venue. My tickets have been legit. Sometimes a minor issue with downloading the tickets but Stubhub support gave instructions so I know what to do now if an issue arises again. The VAT and Tax added to ticket price is a bit pricey. It can be a bit annoying if the Section and Row is not advertised and it says lower tier because I want to be able to at least see if it’s worth paying a little more for a ticket or don’t go based on seating. I give Stubhub more like 4.5 stars.”
“Never add the parking pass. It's a scam!!! I have used Stubhub three or four times for tickets and so far I haven't had any problem with the tickets but Never buy the parking absolutely terrible. The parking was so far from the venue I had to pay for another parking lot closer. They don't tell exactly where the parking is until the last minute and then it's hard to find. They made me miss and hour of the concert and I got their one hour ahead of time. I called for assistance and no one could help me. Call a day later for my money back and they gave me the run around. Apparently they us a third party and don't want to be accountable for any errors. My loss!!!”
“Never add the parking pass. It's a scam!!! I have used Stubhub three or four times for tickets and so far I haven't had any problem with the tickets but Never buy the parking absolutely terrible. The parking was so far from the venue I had to pay for another parking lot closer. They don't tell exactly where the parking is until the last minute and then it's hard to find. They made me miss and hour of the concert and I got their one hour ahead of time. I called for assistance and no one could help me. Call a day later for my money back and they gave me the run around. Apparently they us a third party and don't want to be accountable for any errors. My loss!!!”
“The show we saw was sold out. I was able to get tickets a couple of days before the show at a steep discount. The tickets were transferred to me the next day. It was a show my grandson wanted to see on his birthday. We had a great time.”
