“Jason Mraz was GREAT! Such happy music.
We almost did not make it in to the venue because the people at the desk REFUSED to help us retrieve our tickets on my phone. We are in our mid-seventies and it was a new experience to use our phone to enter. They clearly stated that they do not use Stub Hub and so... no help available!! As we left the area, a nice young man stepped up and helped us. You need to work with Agua Caliente to fix this issue or make it easier to pull up our info on our phones. Terrible customer service for both companies.”
“I purchased tickets without realizing I was purchasing tickets an hour late. There would be no way to see any of the show. After I immediately called to request a refund, but I was denied the refund. Their explanation for denial was: it’s my fault. I was flabbergasted that tickets for the show were still being sold an hour late. This company has absolutely no regard for its customers. Buyer beware! I will never purchase from this thieving company again.”
“I am very disappointed with the service of Stubhub, I bought 4 tickets 1 month before the event and I wasn't able to get them and enter the event ,I invited my friends and We had to stay outside and look for another tickets while concert started, They failed to provide replacement tickets, so I had to buy another 4 tickets 2 times expensive and also was late for 1 hour to the event . And now they are saying they don't provide compensations , even if it's their fault .
Don't trust them, awful experience ,”
“Great tickets available to the event I wanted. Competitive price. Feature-packed website easy to navigate and use. Wish delivery date for the digital mobile tickets I purchased was not listed as the day of the event. No margin for error.”
