“I received a text message from XDP about my parcel to be deliver at 18:04 to 20:04. I was at home the whole day to receive my other 2 parcels. There was no parcel arrive from XDP the whole afternoon and evening. I received an email at around 21:04 that the driver attempted to deliver my parcel and left a calling card. They email also asking me to call XDP to re-schedule.
I wasted my whole evening waiting.”
“Rude driver, paid for Saturday delivery it arrived on Tuesday, luckily I was home on lunch else would have missed it, was told by driver “don’t deliver on Saturday, not my problem” left parcel upside down despite arrows on packaging, I will no longer buy from companies that use this service. Rang to complain afterwards several times, no answer.”
“Awful customer service. 2 days now no parcel! Was supposed to come at 10 Till 12 no delivery. No phone call either, can't get hold of them to chase. Worse company ever do not buy from wayfair as they use these awful!!”
“xdp misses deliver deadline. their tracking uses internal codes and is unreadable. they did not record house number where they left my delivery. they put a blank delivery slip through my door. useless.”
“Really poor progress updates - when I finally got notification of delivery they came early and Posted a card - taking time off work to accommodate four weeks after I ordered an item - unable to speak with anybody to help - numbers provided on calling card is dead number”
“Terrible service, really bad communication or zero communication. Ordered a mirror from The Range on 4/12/19. XDP sent me a message on 12/12/19 saying it had been collected by them and would be delivered 12/12/19. What a nightmare, website is useless. No way of contacting XDP. Still no delivery 6/1/2020. !!!!! Have been into the range before Christmas and was told no refund unless I returned the item. !!!! I bought the mirror in store. 5/1/2020 eventually The Range SAY they will refund my payment as they have now received the mirror back to their depot. God knows where it has been. NEVER EVER will I order online if XDP is going to deliver.”
“Worst delivery company I've ever seen. My son's bed from Wayfair is super late, no way of communicating with them, can't divert parcel, weirdest most useless tracking info ever - not updated for 48hrs, absolutely useless! So angry, when they finally are 'out for delivery' of course I'm not in because they're 3 days late! Bet they don't even leave a card because they're liars.”
“Worst delivery company I've ever seen. Late, no way of communicating with them, can't divert parcel, weirdest most useless tracking info ever - not updated for 48hrs, absolutely useless! So angry, when they finally are 'out for delivery' of course I'm not in because they're 3 days late! Bet they don't even leave a card because they're liars.”
“The most unreliable company that I have ever had to deal with!!!
send you a text to tell you a time slot and DONT TURN UP!!!
You try contact them at the weekend and no customer services at the weekend!!!
THEY are the WORST I have ever seen!!
I would NEVER use this company by choice!!!
THEY DONT EVEN TELL YOU THAT THEY ARENT COMING!!!”
“In my 18 years of shopping online and having had all manners of couriers on my doors. This is by far the worst courier service ever. No adjectives do justice to the height of incompetence and lassez faire attitude with this company. And the reason they keep getting away with this ridiculousness is because we are the end users and not the clients who use them to get orders across to customers. Useless app, clueless customer service...absolutely despicable. And I will be leaving an undiluted feedback in the event my bed ever arrives which is running over a week late now!”
“Ordered bed from crazy price beds, dispatched 31st dec, said 1 to 2 working days delivery, due thurs 2nd jan, rang crazy beds friday after reading reviews, crazy beds very good and helpful, they spoke to xdp who said they had been let down by an employee and my item will be upgraded to saturday delivery which is today, had the text msg saying out for delivery this morning between 10.05am and 12.05pm, been in all day and oh fancy that no show, will be ringing to cancel my order monday, no way im waiting stupid amounts of time for my sons bed, floors no fun for that long”
“To find out what day your item will be delivered you have to download an app which doesn't work. There is no customer service for deliveries: only for suppliers, so I have no idea when my parcel will arrive. I would wait in to receive it or reschedule if there was any way of doing so. I wouldn't use this service again by choice.”
“If I could give 0 stars, I would. I get a text from XDP saying they will be there between 1 and 3. I get an email at 12:30 saying they tried to deliver my item, but I wasn’t home (not true at all). I call the warehouse and they tell me they don’t have time to go through security (I live on a base). They ask if I can meet them at a roundabout...it’s a 9’x12’ rug and I drive a Honda Jazz. Then they tell me they’ll be back the next day and they never showed up. I’m not doing anymore business with wayfair.com as long as they are using this incompetent company”
“Very poor experience with this company. I ordered two items from the same company. On the XDP tracking website, both items were seen as being in the depot. The following day one of the items was delivered. The following day, the second parcel was still in their depot, according to the tracking information. They ignored my correspondence about this. After contact with the sellers, XDP said they would deliver, six days later. This did not happen. Despite trying to contact them and being in regular contact with the seller, I have now cancelled this order and received a refund. This is thirteen days after it had appeared to be in the depot. Absolutely dreadful service. It is the lack of customer service that annoys the most. Why have contact information when you just ignore customer queries?”
“Shocking customer service and all their delivery systems are false. They tell you its loaded but then the item is actually lost. Never deliver when they say and full of lies. Worse than Hermes.”
“Bought a made to order bed from aspire UK. XDP sent me text to say delivering on Wednesday. No consignment number or contact details. Asked Aspire to arrange weekend delivery as I couldn't get day off work which they did. Bed still turned up whilst I was at work o Wed. Driver rang me and asked if he could leave it with a neighbour-seriously how can you expect a neighbour to take in a great big bed. Tried emailing but no response. No way of contacting them. Why are these companies using such an awful XDP to mess up their sales.”
