“Hopeless, take a day off as you get a text and an email advising of delivery slot, no sign, ring them and get a mobile number that doesn't pick up. Rank amateur service, quite frankly don't understand why companies use them, twice this has happened now when buying large items from Aldi (obviously not their fault) . Lack of professionalism, customer service and I would recommend that you avoid this company if at all possible. ATROCIOUS”
“Horrific. Have been at home all day waiting for the parcel, and will have to make myself available again tomorrow. Who even knows if it will show up! If you can avoid using this service, absolutely do!”
“Have had this courier deliver to us twice now. First time they were outside of the delivery window (late) but the driver was pleasant and friendly. On the second occasion the same driver came and was on time (early) and was again, happy and friendly. Can't fault driver but XDP's website is appalling, which is a shame.”
“Absolutely appalling service!!! I have been waiting 3 weeks for my 48 hour delivery parcel which was needed for my cancer suffering brother. XDP says item was delivered scanned and closed, which is clearly was not and they can not track it down, as the item was bought on Ebay, the supplier, Ebay and Pay Pal have also been no help leaving me £130 out of pocket. The XDP web site is shocking, no numbers to call or helpline and the webchat will take you over and hour and a half to get through on with no help what so ever.
DO NOT USE THEM, they are a criminal outfit not fit to be trading.”
“Cannot thank XDP staff enough, I received a text message this morning informing me that my parcel would be delivered between 10:45 and 12:45, this was inconvenient for me but they couldn't have been more helpful. They redirected my parcel to my daughters house. This is the kind of service I like and it eased a lot of stress as I couldn't be there. Thank you to everyone who assisted this morning.”
“No one to telephone. Pointless online chat. Person has limited information and can't address any issues.
Items not delivered due to them putting some items on the wrong van.
Avoid at all costs. The problem is courier service was set up to deliver to business customers who are in 9-5. They haven't moved on. Took day off work for this nonsense.”
“wouldn’t even give one star, awful service, no customer service at all! failed to deliver to me on four different days. Tracking info is rubbish and untrue. If they answer the phone( if your lucky) they are useless, rude and liars.
DO NOT USE.”
“Very bad delivery company, I feel humiliated. Avoid this company. They promise delivery to 48h - but delivered after weeks, and that if every day to ask on arrival.”
“1 star is too many.
They have left parcels with different neighbours 3 times but not told us where or when. Tracking just says delivered. Useless shower of ****.
And don't get me started on the damaged items.
When someone else is signing for the stuff they don't care what state the parcels in.”
“Absolutely appalling, received a text message to say the driver had attempted a delivery - they hadn't, no one answers the phone , you have to pay a PREMIUM RATE to make a complaint ! unbelievable NEVER AGAIN”
“This XDP is a joke of a place, they don't answer the phone or e-mails and live chat is just the same. I have been waiting since the 2nd June and was to be delivered today be nothing. I will be contacting Aldi's to cancel my order. If you buy from any shop that use this company to deliver my item.”
“This XDP is a joke of a place, they don't answer the phone or e-mails and live chat is just the same. I have been waiting since the 2nd June and was to be delivered today be nothing. I will be contacting Aldi's to cancel my order. If you buy from any shop that use this company to deliver my item.”
“hi..all depends what part of the country your all from...in future can you put depot numbers on so we can see where you are in the country..3 big bold numbers on label..”
“Been waiting a week for a next day delivery keep saying they have been when obviously they haven’t phoned yesterday promised delivery today and that they would ring me guess what no call no delivery worst carrier ever do not use it buy from anyone that uses them”
“That's the chat I had after waiting 1 hou, I was n.24 on the queue...
Hello. How may I help you?
need help to track a parcel
has not been delivered
Hi, the package has been delivered and left underneath a white car by the driver at 3.05pm today
WHAT? UNDERNEAT A CAR???????
I was at home
which car?
where?
how can they leave a radiator under a car???
it was supposed to be signed as well
Read
hello?”
“Appalling. I received a text saying my item would be delivered on Tuesday between 12.58 and 14.58. I was a bit surprised as it was supposed to be by arrangement but, as I was home anyway, it was not a real issue. I should have known better.
I waited until 15.30 but no one came and their tracking service was not updating.
This morning my item showed as delivered. As it is a bed, it would be difficult to miss. I contacted them via live chat and at first they said there was a signature then said they couldn't do anything about it, the seller would have to file a claim.
Had they said they'd lost it, I would have been annoyed but would have understood but, in this case their driver stole it and forged a signature but they won't do anything.”
