A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,095 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very pleased with the service at your Woking office.”

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Posted 9 years ago

“Buying the insurance was good, with helpful people on the end of phone, it was also the cheapest. However the acid test will always be if I make a claim”

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Posted 9 years ago

“Very happy with quote and application”

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Posted 9 years ago

“Good, helpful service but still waiting for the document to help me work out if my contents insurance level is ok.”

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Posted 9 years ago

Dear Mrs Hoe, Thank you for your feedback. Sorry to hear you are still waiting for the documents. I have raised this with your branch and they will be in contact today to resolve this. Best Regards, Frans Gerber A-Plan Insurance

Posted 9 years ago

“No comments, your service will be appreciated.”

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Posted 9 years ago

“Initial enquiry was by e-mail, at night. I then received phone call the following morning. Initial information was altered slightly and again, very quick service. All sorted very efficiently and quickly. Thank you”

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Posted 9 years ago

“I requested quotes for renewing both my House Insurance and my Car Insurance. The counter staff were very helpful and whilst I accepted the Home Insurance quote, I decided to renew my Car insurance with my previous provider as there was very little difference in the overall price and T& C's Whilst I had informed A-Plan of my decision on the Car Insurance, it would appear that this decision did not get recorded within the A-Plan System as I received several phone calls chasing up my decision”

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Posted 9 years ago

“Good information with regards to policy options for my kit car. Friendly service that felt genuinely personal. Simple process and good deal in the end.”

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Posted 9 years ago

“efficient service and good prices”

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Posted 9 years ago

“Although I find your service good I am aware that I can deal direct with insurers so it is important to give good ongoing support to your customers rather than just wait for renewal dates. The recent query re a possible claim was dealt with well.”

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Posted 9 years ago

“Very good customer service, very clear and easy to understand”

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Posted 9 years ago

“Was happy with the guys who help me my requests for car and home insurance”

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Posted 9 years ago

“The service was good thank you”

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Posted 9 years ago

“Very satisfied with way in which my home insurance was dealt with.”

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Posted 9 years ago

“I found the lady who dealt with my case treated me rather like a moron rather than the highly educated woman that I am. Other than that, I like and always have liked the service that A Plan gives.”

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Posted 9 years ago

“Helpful staff at Andover branch, clear explanations to queries.”

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Posted 9 years ago

“Competitive terms quoted for house insurance and taken up. Initial quote for wife's car insurance was uncompetitive but subsequently revised and accepted.”

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Posted 9 years ago

“Great service, great product, at a great price”

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Posted 9 years ago

“A good service. Helpful and friendly staff. Went the one bit further in everything. Would use again and highly recommend.”

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Posted 9 years ago

“First, I'm not sure addressing me as 'Dear Robinson' is a good start to your request for feedback!! However, the service I received from your Gloucester office was first class. Thanks for your help and advice.”

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Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,095 reviews