A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,097 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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A-Plan Insurance 1 star review on 11th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After several years of friendly , helpful service I was moving house and renting for the first time so only needed contents insurance. I spoke to ' James ' who got thoroughly mixed up and didn't seem to know what he was talking about . He said , I seem to remember, that Towergate, a specialist park home insurer ,would keep charging me the same until next November when I could then have contents only . I tried to tell him it didn't work like that but got nowhere . Eventually after we had moved , I spoke to a lady who sorted things out but I had been refunded money which I had to send back to you . It was a mess . Although I am with you still , I won't be next year .”

Helpful Report

Posted 9 years ago

Hi Mr Colbourne. Sorry to hear about your experience. I am going to follow this up with your branch and let them know your feedback. Thank you for raising this with us.

Posted 9 years ago

“Excellent service great to deal with”

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Posted 9 years ago

“Always very helpful and polite. Nothing to much trouble. Used for home & car.”

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Posted 9 years ago

“Always excellent service and friendly, helpful staff. Unfortunately let down a little by the high fees charged through Premium Credit for monthly payments”

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Posted 9 years ago

“Great service far better than buying motor insurance online - they genuinely want to help you as an individual.”

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Posted 9 years ago

“Extremely helpful and efficient. I recommend A-Plan, and will certainly be approaching them on upcoming renewals.”

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Posted 9 years ago

“The insurance they offered suited me but as with any product these days they try to add more to it..I.e you need this or that to add on more to policy and although it may seem good it's added money I don,t really want to pay.”

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Posted 9 years ago

“I have found the personnel in the Aylesbury branch to be very efficient and helpful. Every time I visit, they appear to believe that ''nothing is too much trouble''. I can honestly say that as a 'broker' they set a good example, for the others to follow.”

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Posted 9 years ago

“All was clear and straightforward - even to me!”

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Posted 9 years ago

“Car insurance quote very competitive, very good customer service, was promised M&S vouchers as I was recommended to you, but person that recommended never received them.”

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Posted 9 years ago

“A " personal -oriented " service which was very much appreciated.”

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Posted 9 years ago

“Advisors all so helpful and courteous. A pleasure to deal with”

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Posted 9 years ago

“Very slick and easy to take out the policies with A-Plan.”

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Posted 9 years ago

“A Plan continues to meet all of our needs”

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Posted 9 years ago

“Friendly advisors, local to me, refreshing change”

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Posted 9 years ago

“Liam and his colleagues at the Dunstable branch are brilliant. 10/10.”

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Posted 9 years ago

“Very helpful and friendly. Found the cover I need at a competitive price.”

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Posted 9 years ago

“So far very good value for money and prompt service.”

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Posted 9 years ago

“Been using A-plan for years, always had friendly efficient sevice, can't fault the branch I use.”

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Posted 9 years ago

“Very quick and easy process, the person I spoke to on the phone was very good to talk to.”

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Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,097 reviews