A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,096 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy to deal with and a very friendly guy I spoke to and no aggravation just details and then insurance”

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Posted 9 years ago

“Great staff. Prompt and reasonable deals offered. No fuss service.”

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Posted 9 years ago

“The level of service was very good - Thatcham branch”

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Posted 9 years ago

“I was very pleased with the services A-Plan provided me with. Their customer care was brilliant, they explained everything I needed to know and helped me out a lot. Would definately recommend them to anyone.”

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Posted 9 years ago

“Very helpful and friendly and a very competitive price too. Highly recommended.”

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Posted 9 years ago

“Team were always very professional and very prompt in getting back to me.”

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Posted 9 years ago

“Excellent service. I really appreciated the way that you took he time to understand exactly what I wanted. The price was better than anything I could find so I am very pleased indeed.”

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Posted 9 years ago

“Very good account managers, dedicated support, good rates for Japanese Imports. They understand this category well and would get you good prices and top service. Happy customer!.”

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Posted 9 years ago

“Nothing out of the ordinary”

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Posted 9 years ago

Apologies if we didn't impress this time Mr Stokell. I have passed on your feedback to your branch.

Posted 9 years ago

“Friendly, knowledgeable staff who take the hassle out of arranging insurance”

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Posted 9 years ago

“Service very good the quote was similar to my renewal and I felt inclined to stay where I was to make life simple,the reason I went with A plan was because they followed up with a phone call adapted the quote and made an effort to to obtain my business ( which my other agent didn't )”

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Posted 9 years ago

“Very helpfull as always thanks very much”

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Posted 9 years ago

“Friendly competent staff. I got sorted without any real problems, unlike other insurance companies I'd spoken to on the same day. A-PLAN, A class.”

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Posted 9 years ago

“I have recently taken out policies for home contents and my car. in each case I was able to make a significant saving compared to the previous provider's renewal quote .”

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Posted 9 years ago

“I was very stressed when i rang to buy insurance however the lady i spoke with was extemly helpfull and very kind and very comforting which gave me alot of reasurance and confidence she understood my circumstances and reassurred me she could help which she did i am very happy and will recomend to family and friends everyone i have spoken with since have also been very kind well spoken great telephne skills thank you to a business i will look forward to being with ????”

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Posted 9 years ago

“Recently moved policy from Epsom to Exeter office (our new home). New Policy was deemed ness: but Due to the protracted information, was tired of the time spent on the phone as I feel that an inter-office transfer would have been more user friendly. If this was a financial gain move, then am not impressed! DG McManus”

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Posted 9 years ago

Thank you for your feedback and sorry to hear about your experience. I will speak to the branch manager and ask him to look into this for you. He will be in touch.

Posted 9 years ago

“Sorry to say a couple of mistakes were made in our policy right at the beginning so I was a bit reluctant to stay or go back to Sainsbury Insurance, we did enjoy the M&S vouchers but the few mistakes did put me off quite a bit.”

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Posted 9 years ago

Dear Mr Torrington. We're so sorry to hear about your experience. I will be contacting your branch and sharing your feedback with them. The manager will be in touch in due course to see if we can rectify these problems.

Posted 9 years ago

“Very good service very professional staff .would highly recommend them to friends and family”

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Posted 9 years ago

“Hoped for good service as recommended by my now wife! Wasn't disappointed. Accurate and concise on the phone, great value as a package. Would certainly recommend.”

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Posted 9 years ago

“I contacted your company as my husband had been with you for some years and had been pleased with the service he received. From the initial phone contact through to set up of the policy I could not fault the service. Thank you.”

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Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,096 reviews