Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,032 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As per a number of other reviews I can only add to list that this is the worst Company I have ever dealt with. Item ordered and paid for. Non delivery but claims that delivery was made although video evidence clearly shows this did not happen. No refund and now having to take legal action. DO NOT USE THIS COMPANY if you want any form of service.”

Helpful Report

Posted 4 years ago

“We had an Adexa Polar tall Fridge and after it was plugged in, it kept freezing food instead of chilling it. We asked for advice and this was offered. We cannot get the thermostat control work and we were told to pay for an engineer to check the fridge out. it was confirmed we needed to return it or get spare parts. We were then informed it was only supplied with 14 days warranty and up to 12 months spare parts. We have phoned and emailled them for spare parts and still, no response. Still no fridge for us to use. The company should not be in business if they have no after sales service and disregard for Customer Service.”

Helpful Report

Posted 4 years ago

“Absolutely the worst company I have ever had dealings with. We ordered a freezer in April. The Freezer was not in stock and expected in May. In May the Freezer was delivered the outer box was perfect when we unpacked the freezer it was badly damaged and unusable. We reported this immediately. I was asked to send photos of the damage which I did. Then nothing after countless phone calls and emails and threat of legal action they took the freezer back. Adrxa has total disregard of their customers. I would say to anyone NEVER buy anything from this company. How they are still in business is unbelievable!”

Helpful Report

Posted 4 years ago

“Absolutely shocking company, cannot believe they are still in business, equipment did not work on arrival, they did not answer the phone or respond to email, we had to have an external company come in and repair the "New" equipment, do not go anywhere near them !!”

Helpful Report

Posted 4 years ago

“The worst company ever. Still waiting on a refund as they sent the wrong item. Will not reply to emails. Avoid this scamming company.”

Helpful Report

Posted 4 years ago

“WHAT A AWFUL COMPANY TO DEAL WITH! I HAVE ORDER THE ITEM 1 MONTH WITH THE NEXT DAY DELIVERY SERVICE.15 DAYS LATER I FOUND OUT BY PHONING THIS COMPANY ITEM HAS NEEN RETURNED AS APPARENTLY IT WAS DAMAGED, ASKED FOR REFUND 15 DAYS GONE SYILL NO REFUND THEY JUST IGNORING, DO NOT BYU FROM THIS COMPANY !!!!”

Helpful Report

Posted 4 years ago

“Why are you ignoring my emails? YOU ARE THE ONES THAT MESSED MY ORDER UP. All I'm after is my money back. The worst service I have ever experienced!”

Helpful Report

Posted 4 years ago

“These people take your money and when you ask for a refund they do not get back to you. This company is absolutely pathetic. Don’t but their products because you would not be happy with your purpose.”

Helpful Report

Posted 4 years ago

“Never order with this company. I ordered a walk in fridge and the deliver only the panels without the cooling unit . After a week finally someone answer the phone and the they told me that the don’t have the compressor for that room in stock and they don’t know when they will having in stock . I asked for a refund and they told me that will give me back only 75% . When I asked for the name of the person who I speak with he told me that is not allowed to gave his full name . Don’t do my mistake and order from them .Thank”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague!!!! Dreadful, awful company. We ordered 2 fridges and a “B grade” freezer to match. Apparently their B Grade products are returns that they sell at a discount (actually think this is just an illegal selling tactic). Placed an online order on 16th April, was all confirmed on 17th April, money taken on 20th April and then emailed on 21st April to say the “B grade” freezer had already been sold. So we decided the best option would be to cancel the order as we wanted all products matching and this dreadful company couldn’t accommodate this request. We were then advised that the T & C’s stated that we would be charged a 20% restocking fee (what the actual ####). After many days of trying to contact them to no avail as they refused to call back and left the poor customer service team to deal with the angry customers, whilst the account mangers would only email, we were told there is no movement and tough #### basically. As we were so very disappointed and after asking around also heard their products are poor quality, we decided to go ahead with the cancellation. At which point, even though we are in dispute, they now advised that they’d dispatched the fridges!!!! I kid you not. So now we have a fee for restocking and a fee for the dispatch. And we can do nothing as they have our money!!!! We are then told that the items need to come back into stock before they can process the refund and it will take 4 weeks after this to refund the money (funny as it was taken within 4 days). It is now 7th June and we’ve just had our refund, minus over £400, absolutely disgusting. I’ve had to wait for the refund before I could review and warn you poor people who have orders pending as I was worried they would keep our money longer. I’ve never dealt with such an unprofessional disgrace of a company in my life and hope this review will save some of you the stress and upset that we’ve had to endure. Please, please DO NOT use this awful dreadful company.”

Helpful Report

Posted 4 years ago

“Even the one star is too high for these guys. Please see how many people are getting screwed over by them. I spent months chasing a missing fridge. Getting hold of anyone from customer services is impossible. Thankfully after a lot of email trails and persistence I got a refund. But many don’t. How they can operate is beyond me.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish from start to finish. I should have looked at and read the reviews.”

Helpful Report

Posted 4 years ago

“this Company has entered Receivership but they will still take you order. Avoid”

Helpful Report

Posted 4 years ago

“Don,t even think about ordering as much as a toothpick from this outfit, there phones will not answer and forget about emails. they have entered Receivership.”

Helpful Report

Posted 4 years ago

“please don't bother this company is a scum...I have informed credit card company to stop dealing with this company,,,”

Helpful Report

Posted 4 years ago

“DO NOT PLACE AN ORDER WITH ADEXA. I paid for a sink nearly 2 months ago and it has still not been delivered. No responsive to any emails, dead phone line yet they are still accepting orders?!?!?!?!”

Helpful Report

Posted 4 years ago

“Unboxed package to discover wrong item had been delivered. Tried contacting their 'support department', phone lines are dead and emails are unresponsive. This was 5 weeks ago, I have still not received my correct item nor has there been any effort to rectify the issue on the company's behalf.”

Helpful Report

Posted 4 years ago

“Unboxed my package to discover wrong item delivered, tried to contact their 'support department'. Phone lines are dead, emails are unresponsive and I still haven't received my correct item.”

Helpful Report

Posted 4 years ago

“This company is a liar. Don’t buy anything from the this company.”

Helpful Report

Posted 4 years ago

“Untrustworthy, unprofessional, unresponsive In 22 years of business, this is the most frustrating company that we have dealt with. Ordered items worth TENS OF THOUSANDS for a kitchen refurb for a care home full of vulnerable older people. It was straight away difficult to pin them down on delivery dates. Our contractor started the job based on their promised delivery date. Almost one month later, still missing thousands of pounds worth of items with no due date / eta offered by the company and they continue to ignore calls and emails. Considering going to the press at this point as I am running out of options. Headlines: - Not delivered on the date promised, now almost 1 month since order - Phone lines dead, nobody answered - Emails ignored - Contractor asked for ETA or refund, no response - Contractor had to physically go to their Croydon office - Rather than give him an ETA or refund, they told him to go away and that they weren’t going to answer his questions, he just needed to email / call - He asked to speak to a manager, instead they CALLED THE POLICE! - Manager eventually came outside and promised an update on delivery last Tuesday - No update, but some of the items showed up last week - 7 days later still waiting on the rest of the items (worth thousands) - commercial cooker, 3 cupboards, tap - Still no phone lines or response to emails - ~20 elderly and vulnerable residents left without a kitchen for 1 month instead of 1 week due to there still being no cooker or tap delivered Care homes and other healthcare facilities are under quite enough pressure at the moment without having to deal with this kind of thing and it is profoundly unfair on the vulnerable residents that we look after.”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,032 reviews