Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,032 Reviews

1 %

of reviewers recommend Adexa Direct

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Metrics

1.1

Based on 1,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My advice is avoid this company like the plague. On the surface their pricing structure is second to none, this is where the romance ends. I set up a cafe from scratch and was a fool not to have done my homework/due diligence. What a fool I was. The mistake to use this company haunted me for over twelve months, in fact, the company still creeps back to annoy me such as the email I have received today offering me Black Friday Deals. The problems associated with this company do not start until you take delivery. They advise that you as the customer do not accept delivery off broken items. This on the surface may seem like an easy scenario to be in control of, wrong. Items are not always obviously broken following bumps and bangs either during loading or transit. Once you plug the product in to discover its faulty/broken you are on your own. Even when an item is delivered to you and you are removing the outer cardboard packaging as fast as you can before the delivery driver (who seems to be in an even greater rush to disappear) leaves to discover the item (a fridge) is smashed to pieces is of zero concillation as he only advises you contact the Adexa head office. This is the moment your next nightmare ensues as they simply quote verbatem a line from their website that you are essentially on your own. As your equipment that made the delivery journey unscathed breaks down good luck. Adexa are impossible to get hold of never mind get replacement parts from. This is where your fourth, fifth or sixth (I forget) problem starts. You cannot obtain simple or complicated parts either online or anywhere to service or repair the Adexa equipment. All the savings that you first thought you had made suddenly begin to dissipate when you are facing hefty repair bills for new/nearly new equipment. We originally spent several thousand GB pounds on pizza prep fridges bar under-counter fridges etc. The pizza dough roller was and still is tip top. I have two single unit under-counter fridges that never worked and indeed will now cost me money and time to get rid of not to mention an assortment of other broken useless rubbish. The hot water urn that broke on the first time it was used has had four new tap components replaced which you cannot find generic parts to repair yourself. On each occasion I required a replacement the shortest time I had to wait was three weeks (three weeks for a start up Cafe without a hot water Urn, we had to boil kettles which luckily were not an Adexa product). I was also informed that the breakage was due to operator error and that the tap components are considered a consumable product. This results in a £16 repair bill each time for an item that was within twelve months of its original purchase date, i.e. not covered under any kind of warranty. I beseech you, for your own sanity and ultimately your own pocket; do not use this company as they are incompetent and border on the criminal when it comes to their delivery/return policies as well as their exceedingly poor customer services. Comically I attempted to communicate with complaints department, impossible waste of everybody's time. I am not sure I have really painted the picture fully. The above Star was only given as in order to leave a rating you cannot give the company a Zero Star Rating. p.s. I am happy to provide photographs, copies of invoice numbers, email transcripts whatever you require for me to aid you in any decision making process that might involve any form of contact, association or purchase from the aforementioned company.”

Helpful Report

Posted 4 years ago

“Buy cheap buy twice 😂😂😂”

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Posted 4 years ago

“Very bad company”

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Posted 4 years ago

“These are sharks, they charge 25% restocking fee, if you want to change your order before items are delivered, con men!!”

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Posted 4 years ago

“PARTS ONLY WARRANTY so when potentially your equipment fails within days of delivery you have to pay an engineer to repair”

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Posted 4 years ago

“Avoid at all costs. Similar to the other reviews. Ordered three items - one never arrived, one smashed up beyond repair and the other too low wattage to hot hold any food. Promised collection three times and they never showed. Refuse to refund without the items back but never collect it!! On last collection I was assured at 10.30am they would be there, called again at 5pm, told to wait until 6pm and still nobody. I send an angry email to which they told me it was my fault and that I had personally refused to hand over the items which is just a crazy lie! They will say anything to get out of refunding. Furthermore they have no service team and it is a legal requirement in the UK to offer service for products you are selling. Totally illegal, no morals and no common decency. Should be shut down.”

Helpful Report

Posted 4 years ago

“A disgusting “company” ran by Turkish crooks with no morals, empathy or pride. Let’s hope the tax man doesn’t catch up with them...”

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Posted 4 years ago

“I am absolutely sure that this is a scam company to steal money. had to take them to court just to even get an email from them.”

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Posted 4 years ago

“Ordered sink of 14/10/20. 19/10 order marked as dispatched. 24/10 emailed Adexa for tracking number to chase order. Received phone call saying sink wasn't available but there was one with sink bowl at opposite side, exactly the same in all other respects. Accepted as kitchen fitters were waiting delivery. Sink arrived on 30/10 sink bowl smaller than original order. When parcel opened was exactly as in photograph.”

Adexa Direct 1 star review on 30th October 2020

Helpful Report

Posted 4 years ago

“I wish I could give them zero stars. From start to finish it was difficult dealing with this company. I've never seen such bad reviews, I just wish I had seen them before I ordered. Same thing happened that happened with others. Faulty product delivered, asked for a report but having done that just impossible to get hold of them despite several calls and emails. I dont get how they are still able to trade after running such a con.”

Helpful Report

Posted 4 years ago

“Sent a faulty piece of equipment and then rely on weak barely legal terms and conditions to state that you must obtain an official engineers report and pay for carriage back to them and the return back to you - for a faulty piece of equipment they have sent! Avoid them.”

Helpful Report

Posted 4 years ago

“Very bad company i ordered 12 days ago griddle I haven’t revived it yet.i called I told I want my money back.they says I have to pay fee £ 70 because of policy.i told them for what I didnt get the griddle.i paid for extra delivery next day.griddle Cost This cost £ 263.98 Close company down!they steeling money from people !!”

Helpful Report

Posted 4 years ago

“Shocking customer service. No acceptance of fault and full of excuses. Wish I read the reviews!”

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Posted 4 years ago

“Shocking customer service. No acceptance of fault and full of excuses. Definitely taking my money elsewhere going forward.”

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Posted 4 years ago

“They delivered damaged goods, we only noticed a few days when we unpacked the item. When I tried to get it replaced I was told that whoever signed for the delivery agreed good arrived undamaged. If I want to return 25% restocking fee. I feel like I walked into a trap, it is almost hard to believe any company would deal with their customers in this manner. Really appaling service.”

Helpful Report

Posted 4 years ago

“worst company I've ever dealt with in my life!! I got a new wine fridge and one of the doors is smashed....was told I need to pay for an independent engineer to come out and write a report on it before they would look at it.....pay an engineer to tell me I have a smashed door!!!!!!”

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Posted 4 years ago

“Worse company ever..avoid unless you want to lose your money!”

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Posted 4 years ago

“Waited for 7 weeks to get a fridge Never delivered Then I had to ask for refund Hard to get hold of them Terrible service”

Helpful Report

Posted 4 years ago

“So where to start... I placed my order for a sausage stuffer and meat slicer back 21st August 2020. The sausage stuffer arrived promptly, within 4 days of the order, and I presumed the meat slicer would follow shortly as the tracking was saying part delivered. I gave it a week, and then called Adexa. The fiasco that followed was a complete shambles. So having taken the best part of a week to actually speak to someone, (Yes they rarely answer the phone), and several emails later, I was advised by a lady that the package was on route. Thought nothing off it, and decided to wait and see. Phoned the following week (Commencing 31st August). Same old story, took me days to actually speak to someone, and they then advised me that I would have it by the following week Commencing the 7th September. No sign of the meat slicer still... Phoned on the 14th September, demanding where the heck my package was, and was advised, sorry sir, parcel hub lost your package, and we are now trying find out where it is. 'You will have it by 18th September'. No package came on the 18th, so I phoned again. 'oh you will have it on Monday 21st sir'. Still no package on that date either. After daily phoning this week, I then spoke to the Michelle (07763032173!) who then proceeded to say it would be with me Thursday. You can see what happened next. It didn't get loaded!!!! The funny thing was I received an email from Adexa 21st September asking me to provide feedback on my recent purchase! Seriously! Complete joke of a company. My product has finally arrived today, Box beaten to within an inch of its life, but luckily the product seems to be working. Therefore my business has been without a meat slicer for 5 weeks since this product was ordered. No form of refund or anything was offered. Seriously guys, DO NOT order from this company that has no customer service levels. SHOCKING that a company can get away with this today.”

Helpful Report

Posted 4 years ago

“Stay away , this is a company from hell”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,032 reviews