Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.72

4.7 Rating 8,180 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 16th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best way to squirt in under 20 seconds! Wow, wow, wee, waaah! Highly recommend! Thanks for the great packing “K” can’t say no to free lube :)”

Helpful Report

Posted 1 month ago

Hey, thanks so much for this raving review! We're so glad to hear you're having a blast with your new toy, and will definitely pass on your thanks to our K 😊

Posted 4 weeks ago

“I recently purchased a toy, a reasonably expensive one although not out of this world expensive, but I am a student so everything counts. I tried to use it about a month after purchasing (having used it almost every night since buying) to it being non functioning even after trying all of the troubleshooting suggestions. Very unfortunate indeed rip. This was literally at like 2am and Ive been having some sleep troubles recently so I sent an email to customer service with a video of me doing what I had just been doing, turning the on and off button to show the fault happening. It was as simple as that. I got an email from a member of the team at literally 7am (shoutout to you Bree) acknowledging my email and immediately offering either a replacement, a refund, or store credit. Easy as that. Incredibly easy purchasing process and shipping. Good quality stuff normally as I have actually always loved my satisfier products before this particular faulty one. Its great to know they have my back with faulty items and theyre team are great 👍”

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Posted 1 month ago

We can't thank you enough for sharing your positive experience. We're thrilled our team could help so quickly and that you’re happy with the product overall. Bree also shouts out you for making the entire resolution process so easy and for being a treat to interact with 🍬

Posted 4 weeks ago

“Great service will use again”

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Posted 1 month ago

Looking forward to it, Paul! ⚡

Posted 4 weeks ago

“This time was torture on multiple levels. From trying to buy online-NO ONE RESPONDING to emails and multiple messages left requesting call back. Consequently-I have had to endure an additional tier of torture from NZcouriers who up until yesterday were ALL foreigners who did not understand English and repeatedly kept asking for same identifiers be repeated. While NZcourier is obviously separate...had anyone bothered to get back to me in the 1st 2 days of me asking...I could have avoided the entire headache. I am traveling and leaving tomorrow- without my parcel. Unless I get it today- I am going to be back to square one trying to deal with people who apparently don't understand English. My attempts to communicate with this company were in triplicate. Live chat, Email, and Telephone. The woman that I EVENTUALLY got to speak to was lovely and apologetic so no reflection on her as far as I know.”

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Posted 1 month ago

“Easy to place order, and very fast delivery.”

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Posted 1 month ago

Appreciate you and your recent purchase with us, Aroha! If you have any ideas or concerns on how we can turn that 4-star review into a whopping 5 stars, please do not hesitate to let us know 🤩

Posted 4 weeks ago

“Great fun better then expected”

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Posted 1 month ago

We're so glad you had fun and are stoked to have you back and shopping with us 🛍️

Posted 4 weeks ago

“Apparently didn’t work”

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Posted 1 month ago

“Great selection, super fast and discreet packaging 🫡”

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Posted 1 month ago

Thank you so much for the awesome review! We're so glad you loved our selection and speedy, discreet service. We can't wait to serve you again! 🫶

Posted 1 month ago

“Arrived quickly in discreet packaging -- great service as ever. However, the charging port on the product itself broke within 48 hrs :/ DO NOT recommend this particular product.”

Helpful Report

Posted 1 month ago

Hey there, thanks so much for your reviewing and for bringing this to our attention! Someone from our friendly customer care team will be in touch with you shortly regarding this, so we can resolve your faulty toy ASAP. Please keep an eye out for an email heading your way shortly 💌

Posted 1 month ago

“Easy to place order, and delivery was excellent, very fast. Do recommend”

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Posted 1 month ago

Thank you for the great review! Your recommendation means the world to us, and we hope to see you again soon 🌏

Posted 1 month ago

“Good selection for purchase. I am pleased with my purchases. Thanks!”

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Posted 1 month ago

Thank you for the wonderful review, Ginny! We’re delighted to hear that you’re pleased with our 45,000+ product range, can't wait to see what you pick up next time 😊

Posted 1 month ago

“Ease if ordering and despatch”

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Posted 1 month ago

Thank you for your fantastic feedback! We appreciate your support and look forward to having you back again soon ✨

Posted 1 month ago

“Fast service. Easy to purchase.”

Adulttoymegastore 5 star review on 3rd November 2025

Helpful Report

Posted 1 month ago

Thank you kindly for all your support! Our team had so much fun picking and packing your order, so we're glad to hear that it was well received 🌈

Posted 1 month ago

“Prompt service! But the costume I ordered was flimsy for the price, and broke soon after I put it, on before judgement is passed, it was my size!”

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Posted 1 month ago

“We love our toys!!”

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Posted 1 month ago

Yay! Your satisfaction is our priority, and we can't wait to help you find even more fun in the future! 😍

Posted 1 month ago

“Great item”

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Posted 1 month ago

Great score picking it up for free, Jay! We're thrilled that you're taking part of our VIP Vault and free gifts with purchase 🎁🏦

Posted 1 month ago

“Always fast prompt service and your products are awesome, love trying out new toys and experimenting.”

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Posted 1 month ago

Thank you for the fantastic review and for trusting us to help you experiment! Can't wait to see what you pick up next time 🛍️

Posted 1 month ago

“Amazing products staff and discretion”

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Posted 1 month ago

Thank you for the lovely review, we're looking forward to welcoming you back and will make sure the team hears your compliments 🥰

Posted 1 month ago

“Communication is great regarding shipping etc, Shipping was prompt, emailed re a delay, response to emails when items don't go, ruined the experience. Brought two items, one does not go, emailed support, waited 24 hours, no reply, now over 48 hours later still no reply, weekend is here now, so I rang, and no one is avaliable to answer the call. This has now let the experience down. Surely they aren't that busy, that it takes over 53 hours to respond to an email.”

Helpful Report

Posted 1 month ago

Hi there! We truly appreciate you taking the time to share your experience with us and we're really sorry to hear about the delay in our response — it’s definitely not the level of service we strive for or are known by. Your feedback is valuable, and we’re here to make things right for you so this has be escalated. Please check your inbox now for a message from our customer care team, as they're on it and have resolved this as requested! 💓

Posted 1 month ago

“Great range of fun. Very quick delivery to a rural address”

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Posted 1 month ago

Didn't want to keep you waiting any longer than necessary, we look forward to bringing you more speedy fun in the future! ⚡

Posted 1 month ago

Adulttoymegastore is rated 4.7 based on 8,180 reviews