“I wasn't happy with my purchase. On the website it advertised that the toy cleaner was "antibacterial" yet on the bottles delivered it mentioned nothing about the toy cleaners being "antibacterial". Plus the adult toy I purchased didn't work once I installed the batteries so I threw the whole purchase out as I don't have the time and/or energy to spend time on the phone or write letters or go to the post office to send all these products back to your company. So I lost all my money on this purchase. In other words, I am very unhappy with the purchase from your store!”
We are so sorry to hear about these product issues. In order to resolve these product issues our service team has contacted you via email so please keep an eye out for this message. Make sure to check the spam account too as the mail may end up there. I hope we can get to the bottom of this problem and sort out the problems at hand.
“Wife loved her dildo. This was an addition to our collection and loved the feel of it. The size was great and filled her perfectly. Many orgasms with the use of her vibrator at the same time.”
That's fantastic to hear, thanks for the awesome feedback! Glad to hear you guys are loving the new toys and the combination use with the vibe! Thanks!
“I purchase a few hundred dollars of products, paid for express overnight delivery then got an email saying that they had an influx of orders and there will be a delay on my order, I emailed support asking if they would refund the cost of the extra freight costs as they could not deliver as promised, I had no reply and no change was made to the cost. One of the products I purchased that costs $80+ broke the second time it was used. Not a happy shopper at all.”
Hi there, sorry to hear about this problem. We have emailed you regarding this issue, however the mail may have ended up in your spam/junk folder so be sure to check there too! Hold tight, thanks.
Our pleasure, Raechel! Fantastic to know that you love our postage update system and high quality service! Thanks for shopping with ATMS and we hope to see you again!
“Toy is accurate to description on the website, was just a little disappointed with the strength of the vibrations and the dildo is very soft so bends to easily affecting the length of insertion.”
Hi there. Sorry to hear about the issues you're facing with the toy you purchased. We source our descriptions straight from the manufacturer so we'll look into the product at hand and try get to the bottom of the issue. We have emailed you about this problem so make sure to check you spam/junk folder for an email from our service team. Thanks.
“The package was sent express post but took a while to be received but although the post was slow despite paying express we are extremely happy with the items and plan to order again the future.”
Apologies about the postage issues. I'm glad you are extremely happy about the items though! Thanks for the feedback and we'll look into these postage issues.
Hi there. So sorry to hear about you not receiving your order. Our service team has emailed you in regards to solving this problem, however the mail may have ended up in your spam/junk so please be sure to check there. Thanks, I hope we solve this ASAP.
Hi there Brettmel. Glad to hear you like our variety and low product prices, however, we're sorry to hear about the product not working though. We have contacted you through email to help solve this issue, so please hold tight for an email from us so we can resolve this issue (make sure to check spam/junk too!). Thanks.
