“1. I had a lot of issue trying to check out
2. Ordered my package on the 29/3, still hasn't arrived on 15/4
3. Customer service very responsive when I report a site issue, but nothing when I report my parcel missing.
4. Aus Post says that it was only sent out on 12/4 (to arrive 16/4) but yet it's 'on time' so not sure if that's their fault or it was never actually sent in the first place.”
Hi there!
So sorry to hear that you are having issues with the postage of your items - please keep an eye out for an email from our customer service team to get to the bottom of this for you.
“Hi
I recently purchased some further toys from ATMS which are exactly as I ordered.
I have had some trouble in the past from battery operated toys that didn't function correctly. This problem I believe is a quality control issue with the supplier and not ATMS
The last time this happened I received a reply which supplied me with a voucher number to redeem the cost of the malfunctioning toy.
My last purchase I tried to use the voucher number which ATMS supplied to me, but the system didn't recognise this and the voucher didn't go through and I had to pay the full amount. I immediately sent a email, even before the delivery of the items, but two weeks later have still not received a reply.
Perhaps this review might prompt some action to my issue to the value of approx. $89”
Hi there!
I am so sorry there has been a delay in getting back to you!
Keep an eye out for an email from our customer service to get this all sorted for you. :)
Hi there!
I'm sorry to hear you've had an unfortunate experience - keep an eye out for an email from our customer service team to sort this out for you!
“The service is exceptional from the ATMS team. But don’t rely on the tracking info from Aust Post as it can be inaccurate this is the only downside of shopping online. Toys are reasonably priced and hours of fun can be had”
“Excellent service. Very prompt delivery and products exactly as described. I am already eagerly awaiting my next order of goodies and so is my partner.”
“My first experience with adulttoymegastore was far easier than i thought. My purchase arrived within five days from order, not bad when you live in regional Queensland. I only had hoped i found this site earlier. I look forward to my next purchase. Thankyou to all the staff from Adult toy mega store.”
“Recently purchased the medisil wand. 😱 OMG! Love the 2 speeds and big head. Customer service is fantastic as well. Looking forward to shopping again soon!”
“Absolutely seamless and hands down the fastest delivery on any product I’ve ever bought online. This is my second purchase and both times it’s been the same- great customer service, fast delivery, awesome product. I’m stoked.”
“Product arrived from New Zealand to Australia pretty quickly. Good delivery man from DHL who actually rang the bell, rather than just leaving the package on the doorstep and running away like the Australia Post delivery guy. So yeah, all in all good job.”
“Easy to find products, easy buying process and was pakced at shipped quickly. Kept me updated on everything. Great service, will definitely purchase from this site again”
