“Fast delivery and great after sales service when my order was not attached to my account properly. Also a great range. Love the toys I purchased. The Icicles No. 66 was smaller than expected but still a fantastic toy.”
So sorry to hear about this! Our CSR has contacted you in regards to this issue so keep your eyes open for an email (make sure to check spam/junk) so we can get to the bottom of this problem, thanks.
“Item arrived with human hair inside packaging! Packaging was damaged on arrival! Requested refund which was provided. Never shopping with them again!!!”
So sorry to hear about the condition your order arrived in! As mentioned in our emails, it is incredibly unusual for an item to be sent in a condition such as this â under no circumstances are returned items restocked, so we are unsure what has happened in this instance. Regardless, we apologize that this was the case, and for any inconvenience caused.
“I completed a test order to see if these guys lived up to the promises they claim and was impressed by the quick turnaround in ordering to delivery. It was shipped that day and travelled overnight and delivered next day!!
Iâve shopped with a number of stores over the years and many leave a lot to be desired - many others state the items are in stock and claim to do next day delivery however when you order you find out days later the item isnât available or the item hasnât been shipped and it can take weeks to actually receive the delivery. ATMS are not one of these. They say itâs in stock and it is.
They say itâs next day delivery and it is!
One minor issue is with their address fields when entering in your address make sure you include your Unit or apartment number in the first field instead of placing it in the actual designated field as my delivery arrived with NO unit number - luckily for me the delivery driver had my number and was able to call me to ask the number.
All in all I was impressed with this company and will most certainly shop with them again in the future.”
Hi there. Thank you so much for the in depth feedback. Glad you enjoyed shopping with us and that you appreciated our stock shipping out quickly and being an accurate representation of what we actually have. Apologies about the address hiccup however. Glad to know your overall experience was positive, so we hope to see you again soon, thanks!
“Well packaged in general. Toys and lingerie recieved in mystery bags seemed rather more of a novelty than anything else. Would not recommend, unless you want a laugh.”
Hi there Kathryn. Sorry to hear about this problem. We have emailed you to resolve this issue (make sure to keep an eye out in your spam/junk folders), so please hold tight so we can get to the bottom of these problems, thanks.
“It was alright, they didnât include my gift with purchase. And although I paid extra for next day delivery, it was shipped the next day and arrived the day after. I wonât shop here again.”
Thanks for your feedback! Your order was placed after our cut-off time for same day dispatch, and unfortunately, we don't appear to have the promotional code entered on your order sorry! However, please feel free to use this on your next purchase :)
Thanks for your feedback! I guess that's the mystery factor of a mystery box - you never quite know what you're going to get! Though we do aim to include products that may suit most people :)
