“prices are amazing, quality of the products is great, shipping took a while but that is because of the current pandemic. one thing I would like is for there to be better descriptions of the items, size material etc.”
Hi there! Thanks for the feedback and it's good to hear of the product you received being great! If you have any questions on items which you may want to purchase and want further specs, please don't hesitate to contact our lovely service team and they'd love to assist you in finding the perfect product! Thank you for the feedback and we hope to see you again soon!
Awesome to hear he loved his and we're sorry to hear it wasn't so great for you! If you have any questions regarding items in the future, please don't hesitate to get into contact with our lovely service team and we'd love to help you find a great item. Thanks for the feedback and we hope to see you again soon.
“Due to the coronavirus my parcel has been delayed with Australia post,its taken almost two weeks with only 3 updates on the shipping. This is obviously out of the companies and aus posts hand, just hope my parcel gets here”
Hi there Nga Wairere, sorry to hear of the delay! Due to our warehouse being located in NZ, there have been logistical delays between the countries. We will look into this issue however and get back to you ASAP. Thanks for your patience.
“The products were delayed bu that is understandable because of the impact of coronavirus on couriers. In any case Sophie at ATMS kept me well informed about progress of the delivery which was appreciated.The goods arrived well-packed and have easily met our expectations.”
Hi there, glad everything went well apart from the slight delay, we apologise about this however. Awesome to see the appreciation of Sophie as well during this difficult time and that your items met your expectations! We hope to see you again and in the mean time, enjoy your purchase!
Hi Ann, sorry to hear of the shipping delay! It's a little bit hectic right now so we're striving to keep everything moving as fast as possible! Glad to hear your order has arrived though, we hope you enjoy it! Thanks for the review and we hope to see you again soon!
“Easy to use service, fast delivery products not exactly what I expected but that’s my fault for not looking at the descriptions as much as I should have”
Hi there, cheers for the feedback! Sorry to hear of the issue with the item, if you have any problems or questions regarding the item or anything else we offer, please don't hesitate to contact our lovely service team! Glad to hear everything else was great though! Thanks again for the feedback and we hope to see you again soon!
Hi there Matt, thanks for the feedback. Glad you understand why we have these policies for the safety of the end users. Hope you enjoy your products however, and we hope to see you again soon.
Lovely to hear, Peter! Good to hear you discovered a range of potential items to purchase and that you got your ultimate choice quickly! Thanks for the feedback!
“Great service, good communication, fast delivery. Probably one of the best Australian adult toy sites. Would have given 5 stars but there are still some items that need to come from overseas, even though they have other stock from the same manufacturer.”
Hi David! Appreciate the great feedback! Awesome to know you think of us as one of the best Aussie adult toy sites! We'll keep up the good work so expect more of the same! Cheers!
“The package was sent express post but took a while to be received but although the post was slow despite paying express we are extremely happy with the items and plan to order again the future.”
Apologies about the postage issues. I'm glad you are extremely happy about the items though! Thanks for the feedback and we'll look into these postage issues.
