AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.55

4.6 Rating 26,391 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“This never said there was a fee. I need to cancel this”

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(En-us-ux) - Posted 6 months ago

Dear Valued Client, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“Awaiting result of claim. Cannot say”

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(En-ux) - Posted 6 months ago

“Multumita de serviciile oferite!”

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(Ro-ux) - Posted 6 months ago

“Ich habe das problem Zeitlich sehr gut hinbekommen”

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(De-ux) - Posted 6 months ago

“Fcvdsfgfreeddd”

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(En-ux) - Posted 6 months ago

“Uploading documents was not the most user friendly for having two persons on the same claim; it kept saying to upload documents to finish the claim, but I had, then it was hard to get in touch with a real person at chat support.”

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(En-us-ux) - Posted 6 months ago

“It was a pretty good experience and you do support bagage issues which others don't.”

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(En-ux) - Posted 6 months ago

“I sent all my papers twice and still nothing, I was travelling with 3 friends and they all received a refund 3 months after their claim. Why is it taking so long. My claim number is #316938 and dates from last summer at least. My husband may have resubmitted the claim. Please review!”

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(En-ux) - Posted 6 months ago

Dear Sharon, Thank you for your review. We would like to clarify that, according to our records, your claim was accepted on 19.01.2026, and we do not see any other claims under your details that have been pending for two years. This suggests there may be a misunderstanding, or possibly another claim that we are not able to locate. If you have an additional claim number or any other reference, please share it with us so we can check the matter thoroughly. Thank you for your time and for giving us the opportunity to clarify this matter. Warm regards, The AirAdvisor Team

Posted 5 months ago

“Excellent”

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(En-ux) - Posted 6 months ago

“Fast and very effective”

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(En) - Posted 6 months ago

“Totul perfect si rapid! Astept despagubirea!”

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(Ro-ux) - Posted 6 months ago

“no I wanted to do all 3 claims (family) together but instead each person has to claim individually. Frustrating for me (the person who paid for the tickets) to have the refund handed out separately to others.”

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(En-ux) - Posted 6 months ago

Dear Linda Samson, Thank you for your feedback. We understand how inconvenient this may feel, especially when one person paid for all the tickets and manages the travel arrangements. According to the airline’s rules, all claims for each passenger must be submitted separately (even for children), because compensation is a personal right of each traveler under EU regulations. For this reason, airlines require individual claims and, in most cases, process payments separately to each passenger. To make this easier, our system allows you to add family members as fellow passengers, but each passenger still needs to have an individual claim record, as required by the airline and legal procedures. Unfortunately, this is not something we can change, as it is dictated by airline and regulatory requirements, not by our platform. We truly appreciate your understanding and are sorry for the inconvenience this process may cause. If you need any assistance managing the individual claims, our support team will be happy to help. Warm regards, The AirAdvisor Team

Posted 6 months ago

“A few process hurdles but generally a positive experience”

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(En-ux) - Posted 6 months ago

“It's very promising, hopefully we'll get reimbursed with the help of Air Advisor”

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(En-us-ux) - Posted 6 months ago

“Sito interessante e molto utile”

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(It-ux) - Posted 6 months ago

“Muito boa”

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(Pt-ux) - Posted 6 months ago

“i did not get any confirmation that you got my claim but you sent about 10 emails with nonsense”

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(En-ux) - Posted 6 months ago

Dear Valued Client, We understand your concern, and we’re sorry if this situation has caused you any frustration or distrust. After carefully checking your case, we can confirm that the reason you are receiving repeated requests for documents is because duplicate claims were submitted for the same flight. Each claim is treated as a separate case in our system, so when there are duplicates, the system and our specialists may request the same documents again for each claim in order to proceed correctly. Please rest assured that your documents have been received and are safely stored in your claim profile. There is no issue with the authenticity or completeness of what you have already provided. The repeated requests are purely a result of the duplicated submissions, not because your documentation is missing or unreliable. To avoid further confusion and unnecessary messages, we will continue processing only one active claim for your flight and disregard the duplicates. We apologize for the inconvenience this has caused and appreciate your patience. If you have any further concerns, you can always check the status of your case and manager’s comments in your personal account on our website, or contact us directly for clarification. Warm regards, The AirAdvisor Team

Posted 6 months ago

“Experianta mea este casnică!”

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(Ro-ux) - Posted 6 months ago

“Molto funzionale”

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(It-ux) - Posted 6 months ago

“Easy enough for lost luggage”

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(En-ux) - Posted 6 months ago

AirAdvisor is rated 4.6 based on 26,391 reviews