AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.54

4.5 Rating 27,754 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“wniosek wraca 100x i ciągle trzeba ładować te same dokumenty”

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(Pl-ux) - Posted 2 hours ago

“Quasi un mese nessuna ri”

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(It-ux) - Posted 2 days ago

“This is due to my suitcase was left behind in another airport on Houston TX. Coming to Las Vegas Nv. I ended up with no clothes to wear this Air line did not Help like they said they will I spent extra money went out of my budget”

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(En-us-ux) - Posted 2 days ago

“It took 12 emails and threats of a lawsuit to be paid money owed to me. I would not use the service again.”

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(En) - Posted 2 days ago

“Filled out everything and submitted then still receiving emails and watts app messages to submit again done it 3-4 times”

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(En-ux) - Posted 4 days ago

“I was not able to choose both flights that were delayed only one of them even though my complaint was about both flights”

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(En-ux) - Posted 4 days ago

“Non sono stata soddisfatta nel mio ultimo viaggio. Siamo stati 3 ore un attesa è nessuna responsa è motivo.”

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(It-ux) - Posted 5 days ago

“Pour une première expérience déçue”

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(Fr-ux) - Posted 5 days ago

Chère Evelyne Joly, Merci pour votre retour. Nous sommes désolés que votre première expérience avec AirAdvisor n’ait pas répondu à vos attentes. Nous souhaitons toutefois vous rassurer concernant votre dossier : votre réclamation a bien été envoyée à la compagnie aérienne et nous sommes actuellement dans l’attente de sa réponse. À ce stade, aucune action supplémentaire n’est nécessaire de votre part. Vous pouvez à tout moment consulter l’état d’avancement de votre dossier ainsi que les commentaires et mises à jour de votre responsable directement depuis votre compte personnel sur notre site. Nous comprenons que l’attente puisse être frustrante, mais nous vous tiendrons informé(e) dès que nous recevrons une réponse ou une nouvelle information de la compagnie aérienne. Cordialement, L'équipe AirAdvisor

Posted 2 days ago

“Unable to navigate app.”

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(En-us-ux) - Posted 6 days ago

Dear Valued Client, Thank you for your feedback. We’re sorry to hear that you found the app difficult to navigate. We understand that a complicated or unclear interface can make the claim process frustrating, especially when you need to upload documents or check the status of your case. We continuously work on improving the user experience and making the process as simple and transparent as possible. If you experienced a specific issue while using the app, we would appreciate it if you could provide us with more details about what was difficult to find or which step caused the problem. This would help us better understand the issue and improve our service. Warm regards, The AirAdvisor Team

Posted 2 days ago

“very strange, I submitted all documents according the website but still case is not complete”

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(En-ux) - Posted 1 week ago

Dear Olga Dobretsova, Thank you for your feedback. We understand your confusion regarding the status displayed on your claim. We would like to reassure you that we have received your claim in full and have all the necessary documents. Your case is complete from our side, and no further documents are currently required from you. We apologise if the status shown on the website suggested otherwise. Our team will continue processing your claim, and if any additional information is needed at a later stage, we will contact you directly. No action is required from your side at this time. Thank you for your patience and understanding. Warm regards, The AirAdvisor Team

Posted 2 days ago

“S-A RECUPERAT MULT MAI PUTIN DECÂT NE-AU PROMIS LA INCEPUT DAR COMISIONUL LOR ( AIRADVISOR ) A CRESCUT... FOARTE GREU SI FOARTE TARZIU... FOARTE DIFICILI IN COMUNICARE ( răspuns standard la mesaje și foarte generaliste / neprofesioniști) SPER SA NU MAI FIE CAZUL DAR PE VIITOR NU VOI MAI APELA LA ACEASTĂ COMPANIE NICIODATĂ... MULȚUMESC 👎🏼👎🏼👎🏼”

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(Ro) - Posted 1 week ago

Stimate client, Vă mulțumim pentru feedback. Înțelegem dezamăgirea dumneavoastră, în special în ceea ce privește durata procedurii, valoarea obținută și comisionul aplicat. Dorim însă să clarificăm că valoarea despăgubirii nu este stabilită de AirAdvisor, ci de legislația aplicabilă și de circumstanțele concrete ale zborului. În cazul dumneavoastră, suma standard de 400 EUR a fost stabilită în funcție de distanța zborului și de drepturile prevăzute de Regulamentul UE 261/2004. În ceea ce privește comisionul, cazul dumneavoastră a ajuns în etapa juridică, ceea ce implică costuri suplimentare pentru serviciile avocaților și pentru acțiunile legale necesare. Din acest motiv, conform condițiilor aplicabile, comisionul pentru etapa judiciară este de 50%, spre deosebire de comisionul standard din etapa precontencioasă. De asemenea, procedura a durat mai mult deoarece cazul a necesitat intervenție juridică și parcurgerea unor proceduri complexe, ale căror termene depind și de compania aeriană și de autoritățile/instanțele implicate. Înțelegem că așteptarea și comunicarea generală pe parcursul unei proceduri îndelungate pot fi frustrante. Ne pare rău că experiența dumneavoastră nu a fost la nivelul așteptărilor și vă mulțumim că ne-ați transmis feedbackul. Cu respect, Echipa AirAdvisor

Posted 2 days ago

“Anunciam que ajudam no processo de indemnização e de facto eles tratam de tudo mas ficam com mais de metade do valor que tinhamos de receber. Não achei justo e porque não foi isso que venderam.”

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(Pt) - Posted 1 week ago

Cara Nadia Regueirinha, Agradecemos o seu feedback e compreendemos a sua insatisfação relativamente à comissão aplicada. Gostaríamos, no entanto, de esclarecer que a comissão de 50% é aplicável quando o processo requer intervenção jurídica, uma vez que, nessa fase, o caso é encaminhado para advogados e envolve custos legais e outros procedimentos adicionais para tentar obter a indemnização. A nossa comissão não é simplesmente aplicada de forma arbitrária: depende da fase em que o processo se encontra e dos serviços necessários para prosseguir com a reclamação. Quando um caso é resolvido na fase inicial, aplica-se a comissão correspondente a essa etapa. Quando é necessário recorrer à via judicial e envolver advogados, a comissão é ajustada para refletir os custos e o trabalho adicional envolvidos. Compreendemos que receber menos do que esperava possa ser dececionante, mas o nosso objetivo é assumir o processo e os custos associados à sua gestão e intervenção jurídica, sem exigir um pagamento antecipado pelos nossos serviços. Lamentamos que a experiência não tenha correspondido às suas expectativas e agradecemos o seu feedback. Cumprimentos, A equipa do AirAdvisor

Posted 2 days ago

“I have been unable to complete the claim on the website as it won’t accept the uploads. It’s been frustrating. In addition, one message said the window for completing the claim has been closed! How can that be; I only just received my luggage yesterday.”

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(En-us-ux) - Posted 1 week ago

Dear Celia Mcgee, Thank you for your message. We understand how frustrating it can be when you experience difficulties uploading documents and then receive a message suggesting that the claim window has closed. We would like to reassure you that we have received your claim and all the necessary information/documents successfully. Your case can therefore proceed normally. No further action is required from your side at this stage. Our team will review the submitted information and continue processing your claim. If anything further is required, we will contact you directly. We apologise for the confusion caused by the automated message and any inconvenience you experienced while uploading your documents. Warm regards, The AirAdvisor Team

Posted 2 days ago

“Cela fait 8 mois que n'ai reçu aucune indemnisation donc pas très satisfaite d'autant que cette annulation nous a coûté de l'argent et du mal supporter l'attitude des agents de Iberia à l'aéroport de Saint Domingue”

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(Fr-ux) - Posted 1 week ago

Chère Martine Dammert, Merci pour votre retour. Nous comprenons votre mécontentement, notamment après les difficultés rencontrées lors de l’annulation de votre vol à l’aéroport de Saint-Domingue. Nous souhaitons toutefois clarifier la chronologie de votre dossier. Votre réclamation a été **transmise à la compagnie aérienne le 22.12.2025**, et nous avons reçu le **paiement de l’indemnisation de la part de la compagnie le 14.01.2026**. Nous vous avons ensuite contactée par e-mail afin d’obtenir vos coordonnées bancaires nécessaires au transfert des fonds, et plusieurs rappels vous ont également été envoyés. Cependant, **nous n’avons reçu vos coordonnées bancaires que le 25.08.2026**. Ainsi, le délai avant le versement de l’indemnisation ne correspond pas à un délai de traitement de huit mois par AirAdvisor : les fonds avaient déjà été reçus de la compagnie aérienne en janvier 2026, mais nous ne pouvions pas procéder au transfert sans les coordonnées bancaires nécessaires. Nous sommes désolés pour la frustration occasionnée par cette situation et espérons que cette clarification permettra de mieux comprendre le déroulement de votre dossier. Cordialement, L'équipe AirAdvisor

Posted 2 days ago

“Procédure sans fin, aucune indemnisation reçue après plus d'une année d'attente. Rien à voir avec le discours qui garantie une issue favorable lors d'une simulation. Ryanair semble plus puissant que vos recours en justice sans fin.”

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(Fr-ux) - Posted 1 week ago

Cher François Rebeu, Merci pour votre retour. Nous comprenons parfaitement votre frustration après une attente aussi longue, surtout lorsque vous espériez une résolution plus rapide. Nous souhaitons toutefois préciser que **votre réclamation est actuellement devant les tribunaux**. Une fois qu’un dossier entre dans la procédure judiciaire, sa durée dépend de nombreux facteurs indépendants de notre volonté, notamment le calendrier du tribunal, les différentes étapes de la procédure, les réponses de la compagnie aérienne et les exigences légales. Une procédure devant les tribunaux peut malheureusement prendre beaucoup plus de temps qu’une réclamation traitée directement avec la compagnie aérienne. Cela ne signifie pas que votre dossier est abandonné ou que nous avons cessé d’agir. **Nos avocats continuent de suivre activement votre affaire et de défendre votre demande.** Nous comprenons également que les estimations présentées lors de la simulation peuvent créer certaines attentes. Il s’agit d’estimations basées sur les informations disponibles au moment de la simulation et non d’une garantie concernant le délai ou l’issue finale d’une procédure judiciaire. Nous vous tiendrons informé dès qu’une évolution significative interviendra dans votre dossier. Nous sommes sincèrement désolés pour cette attente prolongée et vous remercions pour votre patience. Cordialement, L'équipe AirAdvisor

Posted 5 days ago

“Non affidabile non danno notizie”

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(It-ux) - Posted 1 week ago

Gentile cliente, Grazie per il tuo feedback. Ci dispiace sapere che hai avuto l'impressione di non ricevere sufficienti aggiornamenti sul tuo caso. Comprendiamo quanto sia frustrante attendere una risposta senza ricevere notizie frequenti. Ti assicuriamo che la tua pratica viene gestita dal nostro team e che ti informeremo non appena riceveremo un aggiornamento significativo o una decisione dalla compagnia aerea. Puoi inoltre controllare in qualsiasi momento lo stato della tua pratica e i commenti del tuo responsabile direttamente dal tuo account personale sul nostro sito. Ci scusiamo per la mancanza di comunicazione percepita e ti ringraziamo per la pazienza e la comprensione. Cordiali saluti, Il team di AirAdvisor

Posted 5 days ago

“De claim in kwestie #6443127 bedraagt € 500,00- en betreft 2 passagiers: Frnçois Nielandt (bedrag van € 175 reeds gestort) alsook een tweede passagier, mijn echtgenote Annita Galle, waarvoor de uitbetaling nog ontbreekt!!”

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(Nl) - Posted 2 weeks ago

Beste François, Bedankt voor uw bericht. We begrijpen dat het verwarrend is dat de betaling voor één passagier al werd ontvangen, terwijl de betaling voor uw echtgenote Annita Galle nog ontbreekt. Elke passagiersclaim wordt afzonderlijk door de luchtvaartmaatschappij beoordeeld en verwerkt. Daarom kan het voorkomen dat één passagier eerder een beslissing of betaling ontvangt dan een medepassagier, ook wanneer beide claims betrekking hebben op dezelfde vlucht. Wat betreft de claim van Annita Galle kunnen wij u bevestigen dat de tweede betaling momenteel in de betalingsprocedure staat en binnenkort zal worden uitgevoerd. Zodra de betaling is verricht, ontvangt u automatisch een e-mail ter bevestiging. Wij begrijpen dat u op deze betaling wacht en waarderen uw geduld en begrip. Met vriendelijke groeten, Het AirAdvisor-team

Posted 2 days ago

“Vous me disez qu il manque seulement une preuve ou un papier , et a chaque fois que je vous l’envoie vous me dites qu’il en manque un autre . Sa fait 5-6 l fois que vous me dites sa . Votre système ressemble à un cul-de-sac , sa se termine jamais , il manque toujours un nouvelles items .”

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(Fr-ux) - Posted 2 weeks ago

Cher Éric Cyr, Merci pour votre retour. Nous comprenons parfaitement votre frustration après avoir dû envoyer plusieurs fois des documents et avoir reçu différentes demandes au cours du traitement de votre dossier. Nous souhaitons toutefois vous rassurer : aucune action supplémentaire n’est désormais nécessaire de votre part. Nous avons bien reçu l’ensemble des documents nécessaires et votre réclamation a été correctement traitée et transmise à la compagnie aérienne. À présent, nous attendons la décision de la compagnie aérienne concernant votre dossier. Dès que nous recevrons une réponse ou une mise à jour importante, nous vous en informerons immédiatement. Nous sommes désolés pour les désagréments causés par les demandes de documents précédentes et vous remercions pour votre patience et votre compréhension. Cordialement, L'équipe AirAdvisor

Posted 1 week ago

“Confusing and difficult with all the repeated questions.”

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(En-ux) - Posted 2 weeks ago

Dear ALPHONSUS PONSIOEN, Thank you very much for your feedback! We understand that filling out a form might sometimes feel a bit long, especially when you're already dealing with the stress of a disrupted flight. However, we'd like to take a moment to explain why our process is designed the way it is and how we aim to keep it as simple and efficient as possible for our clients. Our claim flow consists of only 10 steps, and the majority of these simply involve selecting the correct option from a list. This means there’s very little typing or complex information required. Most users are able to complete the entire process in just 5 to 7 minutes, and we believe this is a fair time investment considering that, once submitted, AirAdvisor takes care of the rest — no more paperwork or follow-ups for you. At the start, we only request the essential documents, such as a passport or ID, your flight ticket, or booking confirmation. These are required to validate your claim and initiate the process with the airline. In some cases, the airline may request additional documentation. When that happens, we reach out to you with clear instructions and do our best to assist and guide you through every step. We have successfully processed and forwarded your claim to the airline. Once we receive a decision from the airline regarding your case, we will promptly notify you. We want to emphasize that we are here to help you save time, avoid frustration, and increase your chances of getting compensated. Many people give up or are denied when they go directly to the airline — that’s where we step in to fight for your rights. We’re sorry if the process felt long to you, but please know that everything we ask is with the goal of building the strongest possible case — and we’re proud to say that our clients have received compensation thanks to the process we've developed. Thank you again for sharing your thoughts — they help us grow and improve! Warm regards, The AirAdvisor Team

Posted 1 week ago

“Non è molto organizzato”

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(It-ux) - Posted 2 weeks ago

Gentile cliente, Grazie per il tuo feedback. Ci dispiace sapere che hai avuto l'impressione che il nostro servizio non fosse sufficientemente organizzato. Ti informiamo però che la tua richiesta è stata elaborata e inviata con successo alla compagnia aerea. Al momento, il reclamo è quindi nelle mani del vettore per la valutazione e non è richiesta alcuna ulteriore azione da parte tua. Comprendiamo che il processo possa sembrare poco chiaro in alcuni passaggi, soprattutto quando si attende una risposta dalla compagnia aerea. Il nostro team continua a monitorare la pratica e, non appena riceveremo una decisione o un aggiornamento significativo, ti informeremo tempestivamente. Ti ringraziamo per aver condiviso la tua esperienza: il tuo feedback ci aiuta a individuare gli aspetti del servizio che possono essere migliorati. Cordiali saluti, Il team di AirAdvisor

Posted 1 week ago

AirAdvisor is rated 4.5 based on 27,754 reviews