Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.58

“Outcome nothing. I have to submit the claim 10 times, still sending unnecessary links to complete claim”

(En-ux) - Posted 3 days ago

Dear Mir Irfan Maqbool, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. It’s possible there was a delay in processing the documents, which led to the duplicate request. Our team is reviewing your submission to ensure everything is in order. If there’s anything further needed, we’ll reach out promptly. Thank you for your patience, and please feel free to contact us directly if you have any further questions. We understand that filling out a form might sometimes feel a bit long, especially when you're already dealing with the stress of a disrupted flight. However, we'd like to take a moment to explain why our process is designed the way it is and how we aim to keep it as simple and efficient as possible for our clients. Our claim flow consists of only 10 steps, and the majority of these simply involve selecting the correct option from a list. This means there’s very little typing or complex information required. Most users are able to complete the entire process in just 5 to 7 minutes, and we believe this is a fair time investment considering that, once submitted, AirAdvisor takes care of the rest — no more paperwork or follow-ups for you. At the start, we only request the essential documents, such as a passport or ID, your flight ticket, or booking confirmation. These are required to validate your claim and initiate the process with the airline. In some cases, the airline may request additional documentation. When that happens, we reach out to you with clear instructions and do our best to assist and guide you through every step. We appreciate your understanding as we work through this issue. Our goal is to provide you with a seamless experience, and we take matters like this seriously. We understand how important this is to you, and we will prioritize your request to resolve it as quickly as possible. Best regards, AirAdvisor Team

Posted 1 day ago

“Lento a risarcire”

Helpful Report

(It-ux) - Posted 5 days ago

Gentile Mohamed Farhan, Ci scusiamo per la confusione e comprendiamo quanto questa situazione possa essere stata frustrante. Siamo lieti di informarti che la tua richiesta è stata accettata il 22.02.2026. Il nostro team la esaminerà tempestivamente e la invierà alla compagnia aerea senza indugio. Ti preghiamo di notare che i messaggi di stato del sistema possono talvolta apparire confusi, soprattutto quando un caso passa dalla fase di verifica dei documenti alla fase di invio. Tuttavia, la tua richiesta ha superato con successo la revisione iniziale. Inoltre, puoi seguire lo stato di avanzamento del tuo caso e vedere eventuali aggiornamenti o commenti del tuo case manager in qualsiasi momento attraverso il tuo account personale sul nostro sito web. Se in seguito saranno necessari ulteriori documenti, il nostro team ti contatterà direttamente con istruzioni chiare. Grazie per la tua pazienza e per aver inviato tutte le informazioni richieste. Stiamo ora procedendo con la tua richiesta di risarcimento. Cordiali saluti, Il team AirAdvisor Claims

Posted 2 days ago

“Nu îmi pot exprima părerea momentan”

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(Ro-ux) - Posted 6 days ago

Stimate Adrian Ionuț Stanciu, Ne pare rău să aflăm că vă simțiți astfel și înțelegem cât de frustrantă poate fi perioada de așteptare. Cererea dumneavoastră a fost deja trimisă companiei aeriene și, în prezent, așteptăm răspunsul oficial al acesteia. Din păcate, timpul de răspuns depinde de compania aeriană și nu putem grăbi procesarea internă a acesteia. Poți verifica oricând starea actuală a cererii tale și orice comentarii din partea managerului de caz în contul tău personal de pe site-ul nostru web. De îndată ce vom primi noutăți de la compania aeriană, te vom informa imediat. Îți mulțumim pentru răbdare și înțelegere. Cu respect, Echipa AirAdvisor Claims

Posted 4 days ago

“Încă trebui să primesc bani pentru a îmi exprima parerea”

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(Ro-ux) - Posted 6 days ago

Stimată Adina Daniela Stanciu, Vă mulțumim pentru întrebarea referitoare la comisioane. Dorim să ne asigurăm că nu există confuzii în ceea ce privește structura noastră de prețuri. Pentru a asigura transparența totală, lista noastră de prețuri este disponibilă pe site-ul nostru web, la adresa https://airadvisor.com/en/pricelist. Această pagină oferă informații detaliate despre prețurile noastre și este accesibilă tuturor clienților, fără niciun cost. Oferim serviciile noastre în conformitate cu regula „No-Win-No-Fee” (fără câștig, fără comision). Nu trebuie să plătiți nimic către AirAdvisor. Când colectăm despăgubirea de la compania aeriană, v-o transferăm după deducerea comisioanelor noastre. Comisionul nostru de succes este de 30% din suma colectată în etapa premergătoare procesului. AirAdvisor oferă cel mai bun raport calitate-preț de pe piață, economisind clienților noștri până la 120 EUR per familie. Puteți găsi informații despre cum se compară AirAdvisor cu alte companii aici: https://airadvisor.com/en/best-flight-delay-compensation-company În plus, vă rugăm să rețineți că politica de prețuri a AirAdvisor rămâne neschimbată față de 2019 și este cea mai mică dintre toate companiile din domeniu. Mai mult, luăm în serios comunicarea și ne propunem să ne ținem clienții la curent. Puteți găsi informații despre comisionul nostru în profilul cererii dvs. de despăgubire. În plus, includem detalii despre procentajul comisionului și suma finală pe care o veți primi în e-mailurile pe care le trimitem clienților noștri. Aceste măsuri sunt luate pentru a ne asigura că sunteți bine informat cu privire la structura costurilor legate de cererea dvs. de despăgubire. Prioritatea noastră este să oferim un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde la orice întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă aveți întrebări suplimentare sau aveți nevoie de informații suplimentare, nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cel mai bun serviciu posibil. Vă mulțumim pentru înțelegere. Cu respect, Echipa AirAdvisor

Posted 2 days ago

“calculation on the amount I supposed to get, I got lesser than what they told me at the initial time”

Helpful Report

(En) - Posted 1 week ago

Dear Cyndi Atu-Cornelissen, We understand your frustration. We'd like to provide you with some context regarding your case. Your flight distance was: 887.81 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: - EUR 250 for all flights of 1500 kilometres or less; - EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; - EUR 600 for all flights not falling under (a) or (b). So, in your case, the compensation is 250 EUR per passenger. The compensation was paid to your bank account on 05.11.2025 accordingly. We regret to inform you that we must close your claim. Unfortunately, we are unable to pursue compensation as it does not apply to your case. According to the relevant legislation EC 261/2004 Regulation, airlines are not obligated to provide compensation for disruptions beyond their control. We hope you do not encounter any further flight disruptions. Should you require assistance in the future, please do not hesitate to contact us. Best regards, AirAdvisor Claims Team

Posted 4 days ago

“very difficult to complete. need personal guidance that does not appear to be available. have been trying for two weeks to send in enough information for athe insurance to accept.”

Helpful Report

(En-ux) - Posted 1 week ago

Dear Janet Christopher, Thank you very much for your feedback! We understand that filling out a form might sometimes feel a bit long, especially when you're already dealing with the stress of a disrupted flight. However, we'd like to take a moment to explain why our process is designed the way it is and how we aim to keep it as simple and efficient as possible for our clients. Our claim flow consists of only 10 steps, and the majority of these simply involve selecting the correct option from a list. This means there’s very little typing or complex information required. Most users are able to complete the entire process in just 5 to 7 minutes, and we believe this is a fair time investment considering that, once submitted, AirAdvisor takes care of the rest — no more paperwork or follow-ups for you. At the start, we only request the essential documents, such as a passport or ID, your flight ticket, or booking confirmation. These are required to validate your claim and initiate the process with the airline. In some cases, the airline may request additional documentation. When that happens, we reach out to you with clear instructions and do our best to assist and guide you through every step. We want to emphasize that we are here to help you save time, avoid frustration, and increase your chances of getting compensated. Many people give up or are denied when they go directly to the airline — that’s where we step in to fight for your rights. We’re sorry if the process felt long to you, but please know that everything we ask is with the goal of building the strongest possible case — and we’re proud to say that our clients have received compensation thanks to the process we've developed. Thank you again for sharing your thoughts — they help us grow and improve! Warm regards, The AirAdvisor Team

Posted 4 days ago

“Han comenzado la reclamación sin que yo haya completado el proceso en la web. He pedido por favor que detengan la reclamación. Ni siquiera he podido dar detalles de mi caso. No sé si seguiré adelante, pero no me parece normal que lo inicien si yo no les he dado toda la información.”

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(Es-ux) - Posted 1 week ago

“Programming icons lacked transition from one screen to the other”

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(En-us-ux) - Posted 2 weeks ago

Dear Blanca Bernasek, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 week ago

“I did not "choose" to have this company process the refund. I believe that I could have processed the refund for clothes purchased on the vacation by myself had I been given the chance to do so.”

Helpful Report

(En-us-ux) - Posted 3 weeks ago

Dear Leah Eidson, Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify the situation. Our service is provided based on the authorization granted when a claim is submitted through our platform. This authorization allows us to act on the passenger’s behalf and communicate directly with the airline or relevant parties in order to manage and process the claim. The intention is to simplify the process for passengers and handle the administrative and communication aspects involved. We understand that you may have preferred to handle the refund process independently had this option been clearer at the time. We regret any misunderstanding this may have caused and appreciate your feedback, as it helps us improve the clarity of our communication and service. As per your request, the claim has now been closed, and no further action will be taken on our side. You remain free to pursue the matter directly with the airline or the retailer if you wish to do so. We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. Should you have any further questions or require assistance in the future, please do not hesitate to contact us. We will be happy to help. Warm regards, The AirAdvisor Team

Posted 2 weeks ago

“too slow to take action. we went 4 person but paid only 3”

Helpful Report

(En) - Posted 4 weeks ago

Dear Valued Client, Thank you for your feedback. We are sorry to hear that the process felt slow, and we understand your concerns. Please note that each passenger’s claim is assessed separately by the airline, even when several passengers travel together. As a result, updates or payments may be issued at different times, which may explain why compensation was processed for three passengers earlier than for the fourth. For clarity, below is the timeline of your case: 07.10.2025 – Claim submitted to the airline. 05.12.2025 – As the airline did not issue payment within the required timeframe, the case was transferred to our legal partners and legal action was initiated. 31.12.2025 – Payment received from the airline. 28.01.2026 – Compensation paid. We would like to assure you that your claim has been actively managed throughout the process. Thank you for your patience and understanding. Warm regards, The AirAdvisor Team

Posted 2 weeks ago

“a chaque demande en retour je dois renvoyer les mêmes documents . Il manque toujours QQ chose ..”

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(Fr-ux) - Posted 4 weeks ago

Cher David Suvee, Merci beaucoup pour votre commentaire ! Nous comprenons que remplir un formulaire peut parfois sembler fastidieux, surtout lorsque vous êtes déjà stressé par un vol perturbé. Cependant, nous aimerions prendre un moment pour vous expliquer pourquoi notre processus est conçu de cette manière et comment nous nous efforçons de le rendre aussi simple et efficace que possible pour nos clients. Notre processus de réclamation ne comporte que 10 étapes, dont la plupart consistent simplement à sélectionner la bonne option dans une liste. Cela signifie qu'il y a très peu de saisie ou d'informations complexes à fournir. La plupart des utilisateurs peuvent terminer l'ensemble du processus en seulement 5 à 7 minutes, ce qui nous semble être un investissement en temps raisonnable étant donné qu'une fois la demande soumise, AirAdvisor s'occupe du reste : vous n'avez plus à vous soucier de la paperasse ou du suivi. Au début, nous ne demandons que les documents essentiels, tels que votre passeport ou votre carte d'identité, votre billet d'avion ou votre confirmation de réservation. Ceux-ci sont nécessaires pour valider votre réclamation et lancer le processus auprès de la compagnie aérienne. Dans certains cas, la compagnie aérienne peut demander des documents supplémentaires. Lorsque cela se produit, nous vous contactons avec des instructions claires et faisons de notre mieux pour vous aider et vous guider à chaque étape. Nous tenons à souligner que nous sommes là pour vous aider à gagner du temps, à éviter les frustrations et à augmenter vos chances d'obtenir une indemnisation. Beaucoup de gens abandonnent ou se voient refuser leur demande lorsqu'ils s'adressent directement à la compagnie aérienne. C'est là que nous intervenons pour défendre vos droits. Nous sommes désolés si le processus vous a semblé long, mais sachez que tout ce que nous vous demandons a pour but de constituer le dossier le plus solide possible. Nous sommes fiers de pouvoir affirmer que nos clients ont obtenu une indemnisation grâce au processus que nous avons mis au point. Merci encore de nous avoir fait part de vos commentaires, ils nous aident à progresser et à nous améliorer ! Cordialement, L'équipe AirAdvisor

Posted 2 weeks ago

“I have been associated with you since last 3 year, you have succesfuly achive two mil stone out of 3 , but i believe your fees is way too high, and i have shared my fed back alrady, you have to share the cost of claim if its reduced by Airline, in my recent claim i have receive very negligible amount, compare to actual comensation claimed. its not worth, i will definately try other option .”

Helpful Report

(En) - Posted 4 weeks ago

Dear Aiyub Patel, Thank you for sharing your feedback and for being with us over the past three years. We truly appreciate your trust and the time you’ve taken to explain your concerns. We’re glad that we were able to successfully achieve two out of three claims for you. Regarding your recent case, we understand your disappointment with the final amount paid by the airline. Unfortunately, airlines sometimes reduce the compensation unilaterally, and the final payout is determined by their decision and applicable regulations, not by our service. Our fees are applied only after compensation is successfully recovered and are clearly outlined in our price list and terms, which are agreed to when a claim is submitted. The fee is calculated as a percentage of the amount actually paid by the airline, not the initially claimed amount. We do not charge any upfront fees, and if no compensation is obtained, there is no cost to the client. We wish you the best with your future claims, and should you decide to work with us again, we’ll be here to assist you. Warm regards, The AirAdvisor Team

Posted 4 weeks ago

“I have submitted my claim your claim settlement keeps on saying on hold I filed it 2 times.”

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(En-ux) - Posted 1 month ago

Dear Monil Jasani, We understand your concern, and we’re sorry if this situation has caused you any frustration or distrust. After carefully checking your case, we can confirm that the reason you are receiving repeated requests for documents is because duplicate claims were submitted for the same flight. Each claim is treated as a separate case in our system, so when there are duplicates, the system and our specialists may request the same documents again for each claim in order to proceed correctly. Please rest assured that your documents have been received and are safely stored in your claim profile. There is no issue with the authenticity or completeness of what you have already provided. The repeated requests are purely a result of the duplicated submissions, not because your documentation is missing or unreliable. To avoid further confusion and unnecessary messages, we will continue processing only one active claim for your flight and disregard the duplicates. We apologize for the inconvenience this has caused and appreciate your patience. If you have any further concerns, you can always check the status of your case and manager’s comments in your personal account on our website, or contact us directly for clarification. Warm regards, The AirAdvisor Team

Posted 1 month ago

“Trop de questions à répondre!!!”

Helpful Report

(Fr-ux) - Posted 1 month ago

Cher Roland Bughon, Merci beaucoup pour votre commentaire ! Nous comprenons que remplir un formulaire peut parfois sembler fastidieux, surtout lorsque vous êtes déjà stressé par un vol perturbé. Cependant, nous aimerions prendre un moment pour vous expliquer pourquoi notre processus est conçu ainsi et comment nous nous efforçons de le rendre aussi simple et efficace que possible pour nos clients. Notre processus de réclamation ne comporte que 10 étapes, dont la plupart consistent simplement à sélectionner la bonne option dans une liste. Cela signifie qu'il y a très peu de saisie ou d'informations complexes à fournir. La plupart des utilisateurs peuvent terminer l'ensemble du processus en seulement 5 à 7 minutes, ce qui nous semble être un investissement en temps raisonnable étant donné qu'une fois la demande soumise, AirAdvisor s'occupe du reste — vous n'avez plus à vous soucier de la paperasse ou du suivi. Au début, nous ne demandons que les documents essentiels, tels que votre passeport ou votre carte d'identité, votre billet d'avion ou votre confirmation de réservation. Ceux-ci sont nécessaires pour valider votre réclamation et lancer le processus auprès de la compagnie aérienne. Dans certains cas, la compagnie aérienne peut demander des documents supplémentaires. Lorsque cela se produit, nous vous contactons avec des instructions claires et faisons de notre mieux pour vous aider et vous guider à chaque étape. Nous tenons à souligner que nous sommes là pour vous aider à gagner du temps, à éviter les frustrations et à augmenter vos chances d'obtenir une indemnisation. Beaucoup de gens abandonnent ou se voient refuser leur demande lorsqu'ils s'adressent directement à la compagnie aérienne. C'est là que nous intervenons pour défendre vos droits. Nous sommes désolés si le processus vous a semblé long, mais sachez que tout ce que nous vous demandons a pour but de constituer le dossier le plus solide possible. Nous sommes fiers de pouvoir affirmer que nos clients ont obtenu une indemnisation grâce au processus que nous avons mis au point. Merci encore de nous avoir fait part de vos commentaires, ils nous aident à progresser et à nous améliorer ! Cordialement, L'équipe AirAdvisor

Posted 1 month ago

“I keep getting different answers from different people and am about to go to another site to see if it's easier to use than this one.”

Helpful Report

(En-us-ux) - Posted 1 month ago

Dear Valued Client, We’re sorry for the confusion and understand why this situation may have been frustrating. We are pleased to inform you that your claim has been accepted. Our team will review it promptly and submit it to the airline without delay. The case is not closed due to incomplete documents at this stage, and no further action is required from you right now. Please note that system status messages can sometimes appear confusing, especially when a case is moving from the document check stage to the submission stage. However, your application has successfully passed the initial review. Furthermore, you can track the progress of your case and see any updates or comments from your case manager at any time through your personal account on our website. If any additional documents are required later, our team will contact you directly with clear instructions. Thank you for your patience and for submitting all the required information. We are now proceeding with your claim. Warm regards, AirAdvisor Claims Team

Posted 1 month ago

“i did not get any confirmation that you got my claim but you sent about 10 emails with nonsense”

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(En-ux) - Posted 1 month ago

Dear Valued Client, We understand your concern, and we’re sorry if this situation has caused you any frustration or distrust. After carefully checking your case, we can confirm that the reason you are receiving repeated requests for documents is because duplicate claims were submitted for the same flight. Each claim is treated as a separate case in our system, so when there are duplicates, the system and our specialists may request the same documents again for each claim in order to proceed correctly. Please rest assured that your documents have been received and are safely stored in your claim profile. There is no issue with the authenticity or completeness of what you have already provided. The repeated requests are purely a result of the duplicated submissions, not because your documentation is missing or unreliable. To avoid further confusion and unnecessary messages, we will continue processing only one active claim for your flight and disregard the duplicates. We apologize for the inconvenience this has caused and appreciate your patience. If you have any further concerns, you can always check the status of your case and manager’s comments in your personal account on our website, or contact us directly for clarification. Warm regards, The AirAdvisor Team

Posted 1 month ago

“Vorrei annullare la richiesta ma non è possible”

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(It-ux) - Posted 1 month ago

“It has taken me 3.5+hrs. to deal with this compensation claim. Becuase of computer glitches. (wouldnt accept my initial passwrd, althoughIknow it was correct), the system then rejected the substitute password that your system had just sent to me. It was a nightmare to be honest. I am very unhappy with your system.”

Helpful Report

(En-ux) - Posted 1 month ago

Dear John Cowen, Thank you very much for your feedback! We understand that filling out a form might sometimes feel a bit long, especially when you're already dealing with the stress of a disrupted flight. However, we'd like to take a moment to explain why our process is designed the way it is and how we aim to keep it as simple and efficient as possible for our clients. Our claim flow consists of only 10 steps, and the majority of these simply involve selecting the correct option from a list. This means there’s very little typing or complex information required. Most users are able to complete the entire process in just 5 to 7 minutes, and we believe this is a fair time investment considering that, once submitted, AirAdvisor takes care of the rest — no more paperwork or follow-ups for you. At the start, we only request the essential documents, such as a passport or ID, your flight ticket, or booking confirmation. These are required to validate your claim and initiate the process with the airline. In some cases, the airline may request additional documentation. When that happens, we reach out to you with clear instructions and do our best to assist and guide you through every step. We want to emphasize that we are here to help you save time, avoid frustration, and increase your chances of getting compensated. Many people give up or are denied when they go directly to the airline — that’s where we step in to fight for your rights. We are pleased to inform you that your claim has been accepted. Our team will review it promptly and submit it to the airline without delay. The case is not closed due to incomplete documents at this stage, and no further action is required from you right now. We’re sorry if the process felt long to you, but please know that everything we ask is with the goal of building the strongest possible case — and we’re proud to say that our clients have received compensation thanks to the process we've developed. Thank you again for sharing your thoughts — they help us grow and improve! Warm regards, The AirAdvisor Team

Posted 1 month ago

“Was denied the claim and was informed it was due to the weather eventhough when we spoke to a KLM member of at the gate they informed us it was due to short staff and not the weather.”

Helpful Report

(En-ux) - Posted 1 month ago

Dear Simone Vorster, We understand your frustration. We'd like to provide you with some context regarding your case. The initially announced reason for a flight disruption can be changed in the official airline's response due to various factors. The airline might receive updated or more accurate information about the cause of the disruption after the initial announcement. This could be based on further investigation, data analysis, or communication with relevant authorities. External factors such as weather conditions, air traffic control issues, or airport restrictions might not have been fully understood or disclosed at the time of the initial announcement. The airline may update its response to ensure clarity and transparency in its communication with affected passengers, addressing any discrepancies or misunderstandings from the initial announcement. Also, please note that the flight crew and other airport staff are not an official claims investigation team, and relying solely on their statements does not guarantee that the airline will pay compensation. The final decision is based on the official analysis and justification provided by the airline. Weather conditions play a significant role in aviation operations. If there were adverse weather conditions such as strong winds, fog, or low visibility specifically affecting your flight, it might have led to your flight being diverted or delayed while other flights were still able to land. Different aircraft types have varying performance capabilities, including their ability to operate in adverse weather conditions or on shorter runways. It's possible that the other planes operated normally on the same day were using aircraft better suited to the prevailing conditions or had alternative routes available to them. We apologise for any inconvenience this may cause. However, you have the option to submit claims for any delayed or cancelled flights within the past three years. We hope you do not encounter any further flight disruptions. Should you require assistance in the future, please do not hesitate to contact us. Best regards, AirAdvisor Claims Team

Posted 1 month ago

“You didn’t even get me my flight return ticket amount back. None the less my hotel, food or Ubers. I spent more on my return flight back than I got from you.”

Helpful Report

(En) - Posted 1 month ago

Dear Natalia Lugliani, We understand how frustrating this situation is, and we are sorry that the outcome did not meet your expectations. Please note that compensation amount, ticket cost refund (if applicable), and extra cost refund are 3 different payments. Please note that the €600 compensation for flight cancellation was rejected by the airline because compensation does not apply in this case. According to official recommendations, your flight was canceled due to adverse weather conditions, which is considered an extraordinary circumstance and is not eligible for compensation under EU regulations. Regarding the ticket cost, the airline is responsible for refunding the unused part of the original ticket or adjusting it against the cost of the new ticket. If the new ticket was cheaper, the airline should refund the difference; if it was more expensive, the airline is not required to cover the extra cost. This refund is always made by the airline directly to the original method of payment, not to third parties such as AirAdvisor. For this reason, you would need to contact the airline directly about the ticket price difference. As for additional expenses, airlines only reimburse costs that fall within a strictly defined list of necessary and reasonable expenses, such as accommodation when overnight stay is required. Costs such as taxis, alcohol, indirect expenses, or other non-essential items are not eligible for reimbursement under airline policies and regulations. In your case, the airline approved reimbursement only for accommodation in the amount of €175.60. We truly understand that your total out-of-pocket costs were higher, and we regret that airline regulations do not allow recovery of all expenses incurred during disruptions. We always submit all eligible expenses to the airline, but the final decision on what is reimbursed is made solely by the airline. Thank you for your understanding and cooperation. Warm regards, The AirAdvisor Team

Posted 1 month ago

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