Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.60

“Nici o experiență nu am primit încă nimic”

(Ro-ux) - Posted 10 hours ago

“Hi, The team was trying to help but now, more than one year later there is still no resolution to my claim. I am a bit disappointed to be honest...”

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(Ro-ux) - Posted 1 week ago

Dear Ionut Mindru, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. The process of claiming compensation takes 3-6 months if the airline agrees to pay compensation without reference to force majeure. Your claim was submitted to the airline on 12.03.2024. If we receive a refusal from the airline or no response, we refer the case to our lawyers and continue to work on the claim in court. Your claim was referred to the court on 05.08.2024 due to a lack of response from the airline. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. We understand the frustration that such delays can cause, but we assure you that we are working diligently to resolve your case in the best possible manner. We appreciate your patience and trust in our services, and we will continue to work tirelessly to bring your claim to a successful resolution. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you throughout the process and provide the support you need. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 5 days ago

“Le formulaire est Très long”

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(Fr-ux) - Posted 1 week ago

Cher client, Nous vous remercions sincèrement pour votre avis ! Nous comprenons que remplir un formulaire peut parfois sembler fastidieux, surtout lorsque vous êtes déjà stressé par un vol perturbé. Cependant, nous aimerions prendre un moment pour vous expliquer pourquoi notre processus est conçu ainsi et comment nous nous efforçons de le rendre aussi simple et efficace que possible pour nos clients. Notre procédure de réclamation ne comprend que 10 étapes, dont la plupart consistent simplement à sélectionner la bonne option dans une liste. Cela signifie qu'il y a très peu de saisie à effectuer et que les informations demandées sont peu complexes. La plupart des utilisateurs sont en mesure de remplir l'ensemble du formulaire en seulement 5 à 7 minutes, ce qui nous semble raisonnable étant donné qu'une fois la demande soumise, AirAdvisor se charge de tout le reste : vous n'avez plus à vous occuper de la paperasse ni du suivi. Au début, nous ne demandons que les documents essentiels, tels que votre passeport ou votre carte d'identité, votre billet d'avion ou votre confirmation de réservation. Ceux-ci sont nécessaires pour valider votre réclamation et lancer la procédure auprès de la compagnie aérienne. Dans certains cas, la compagnie aérienne peut demander des documents supplémentaires. Lorsque cela se produit, nous vous contactons avec des instructions claires et faisons de notre mieux pour vous aider et vous guider à chaque étape. Nous tenons à souligner que nous sommes là pour vous aider à gagner du temps, à éviter les frustrations et à augmenter vos chances d'obtenir une indemnisation. Beaucoup de gens abandonnent ou se voient refuser leur demande lorsqu'ils s'adressent directement à la compagnie aérienne. C'est là que nous intervenons pour défendre vos droits. Nous sommes désolés si la procédure vous a semblé longue, mais sachez que tout ce que nous vous demandons a pour but de constituer le dossier le plus solide possible. Nous sommes fiers de pouvoir affirmer que nos clients ont obtenu une indemnisation grâce à la procédure que nous avons mise en place. Merci encore de nous avoir fait part de vos commentaires, ils nous aident à progresser et à nous améliorer ! Cordialement, L'équipe AirAdvisor

Posted 1 week ago

“Best if you go straight to the company you flight with and get your full payment straight and faster instead to pay 30 procent to air advisor for something you can do for 5 min.”

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(It) - Posted 3 weeks ago

Dear Aleksandar, Thank you for your feedback We completely understand your point, and it’s true — if you feel confident handling the claim process directly with the airline, that’s always an option. However, many passengers find that airlines either ignore their requests or make the process extremely difficult. That’s where we step in. We are not the airline — we’re a third-party service that assists travelers in securing compensation for disrupted flights. We never present ourselves as the airline, and our goal is to simplify the process for you and help enforce your rights under EU Regulation EC 261/2004. To be fully transparent, our pricing is clearly outlined on our website: https://airadvisor.com/en/pricelist. We operate under a No-Win-No-Fee model — meaning, you don’t pay us anything unless we win your case. You’ll find commission details in your claim profile and in the emails we send. We aim to be clear and upfront so there are no surprises. While we do charge a commission for successful cases, we also save our clients significant time, stress, and in many cases, get compensation that they wouldn’t have received on their own. If you have any other questions, please don’t hesitate to contact us at info@airadvisor.com — we’re always happy to help. Kind regards, The AirAdvisor Team

Posted 3 weeks ago

“Very high fee”

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(En) - Posted 4 weeks ago

Dear Wieslawa Switala, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 3 weeks ago

“Feci una richiesta di risarcimento per un volo da londra a milano ma non venni risarcite nonostante 7 ore di ritardo e non sono stato assistito abbastanza”

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(It-ux) - Posted 1 month ago

Gentile Alessandro Manca, apprezziamo il suo feedback e comprendiamo le sue preoccupazioni riguardo alla durata della procedura di reclamo. In generale, il termine medio di procedura di reclamo per i nostri servizi varia dai 3 ai 5 mesi. Tuttavia, nel suo caso specifico, il suo reclamo è stato inviato alla compagnia aerea solo il 26.03.2025. Pertanto, ti chiediamo gentilmente di pazientare poiché si applica ancora il tempo di elaborazione standard. Ci impegniamo a lavorare diligentemente per conto tuo per risolvere il tuo reclamo il più rapidamente possibile. Se hai ulteriori domande o hai bisogno di aggiornamenti sullo stato di avanzamento del tuo reclamo, non esitare a contattare il nostro team di assistenza clienti. Siamo qui per assisterti durante tutto il processo e assicurarti un'esperienza positiva con Airadvisor. Grazie per aver scelto Airadvisor, non vediamo l'ora di risolvere con successo il tuo reclamo. Cordiali saluti, Assistenza clienti Airadvisor

Posted 1 month ago

“Es wird nur die übliche Entschädigung angefordert , ohne zuzügliche andere Kosten ! Wie Flugticket parken usw Im Endeffekt bleiben einem 100 Euro von den wie versprochen 400 oder 600….”

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(De) - Posted 1 month ago

Sehr geehrter Herr Walther Paal, wir verstehen Ihre Frustration über die Wartezeit und den Aufwand, den Sie für Ihren Antrag betreiben mussten. Wir möchten Ihnen einige Hintergrundinformationen zu der Verzögerung in Ihrem Fall geben. Ihre Flugstrecke betrug: 1363,08 km. Diese Beträge sind exakt und in der Verordnung (EG) Nr. 261/2004 des Europäischen Parlaments und des Rates vom 11. Februar 2004 festgelegt. Die Höhe der Entschädigung hängt von der Länge Ihres Fluges ab: - 250 EUR für alle Flüge bis 1500 Kilometer; - 400 EUR für alle innergemeinschaftlichen Flüge über 1500 Kilometer und für alle anderen Flüge zwischen 1500 und 3500 Kilometer; - 600 EUR für alle Flüge, die nicht unter (a) oder (b) fallen. In Ihrem Fall beträgt die Entschädigung also 250 EUR pro Passagier. Wir haben die Zahlung entsprechend erhalten. Die Entschädigung wurde am 17.03.2025 ausgezahlt. Bitte beachten Sie auch, dass es sich bei der Entschädigung, der Erstattung der Ticketkosten (falls zutreffend) und der Erstattung der zusätzlichen Kosten um drei verschiedene Zahlungen handelt. Unser Antragsverfahren ist unkompliziert und benutzerfreundlich gestaltet, sodass Passagiere schnell feststellen können, ob sie Anspruch auf eine Entschädigung haben, und das Ergebnis – die Zahlung – erhalten. Gemäß der EU-Verordnung 261/2004 sind 95,98 EUR Erstattung für Ihren Anspruch fällig. Diese wurde am 17.03.2025 ausgezahlt. Unser vorrangiges Ziel ist es, allen unseren Kunden einen transparenten und effizienten Service zu bieten, und wir stehen Ihnen für alle weiteren Fragen oder Erläuterungen zur Verfügung. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundensupport-Team – info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Vielen Dank für Ihr Verständnis. Mit freundlichen Grüßen, AirAdvisor Team

Posted 1 month ago

“Very poor in communication with my questions”

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(En) - Posted 1 month ago

Dear Neville Dutton, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Can you clarify what was specifically "poor" so we can fix it? Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 month ago

“Took 3 years to get a claim paid out. Initially told that i would get around €800 but ended up with €200. Next time my flight is delayed im going to go direct to the airline.”

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(En) - Posted 1 month ago

Dear Valued Client, Thank you for sharing your experience. We understand that waiting for compensation can be frustrating, and we appreciate your patience throughout the process. Sometimes, claims take longer to resolve due to necessary court proceedings, which was the case here. While we always strive for the fastest resolution, legal processes can be unpredictable and time-consuming. Regarding the amount, your flight distance was 1624.92 km, and compensation is determined by Regulation (EC) No 261/2004 as follows: €250 for flights up to 1500 km €400 for intra-Community flights over 1500 km and all other flights between 1500-3500 km €600 for longer flights In your case, the eligible compensation was €400 per passenger, which we collected accordingly. The compensation was paid to you on 10.03.2025. We work under a “No-Win-No-Fee” policy, meaning you never pay upfront. Our commission is deducted only if we successfully collect compensation. Since your case required court action, our lawyer handled the legal process, and the applicable success fee was 50%. For full details on our pricing, you can always refer to: https://airadvisor.com/en/pricelist Additionally, we are still actively working on the remaining claims for your fellow passengers. We appreciate your understanding and remain committed to helping passengers receive the compensation they deserve. Best regards, The AirAdvisor Team

Posted 1 month ago

“did not love what they did. they also take quite the chunk out of your reimbursement”

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(En) - Posted 2 months ago

Dear Ally Anderson, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in your specific case, your claim was only sent to the airline on 24.01.2025. The compensation was paid on 24.02.2025. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. Also, we appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 2 months ago

“they ask u for some information. You submit it in their platform and it won't progress when you press PROCEED”

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(En-ux) - Posted 2 months ago

Dear Henry Cohen, Thank you for reaching out! We are here to assist you, and we want to ensure your claim is processed smoothly. To proceed with your case, it is mandatory to sign your claim with a signature that matches the one in your passport. Please upload the required documents at your earliest convenience so we can move forward with your claim. If you have any further questions or need assistance, feel free to contact our customer support team at info@airadvisor.com. We are dedicated to providing you with the best service possible. We appreciate your patience and cooperation! Kind regards, The AirAdvisor Team

Posted 1 month ago

“50% commission/fees is a lot.”

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(En) - Posted 2 months ago

Dear Valued Client, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 2 months ago

“No estoy contento mucho papeleo varias veces”

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(Es) - Posted 2 months ago

Estimado Adis Acevedo Gutiérrez: Agradecemos sus comentarios. Nos gustaría comprender mejor su experiencia, por lo que le hemos pedido más detalles sobre su reseña. Sus comentarios son muy valiosos, ya que nos ayudan a mejorar continuamente nuestros servicios. Nuestra prioridad es proporcionar un servicio transparente y eficiente a todos nuestros clientes, y estamos a su disposición para cualquier pregunta o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Atentamente, Equipo de AirAdvisor

Posted 2 months ago

“Flight cancelled. Time waste, short money back .”

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(En) - Posted 3 months ago

Dear Valued Client, We understand your frustration. We'd like to provide you with some context regarding your case. The flight in question was disrupted due to Weather reasons (freezing rain in Berlin). A situation like this which presents itself beyond our scope of influence can be regarded as an extraordinary circumstance and therefore is not one where there is an entitlement to compensation under EU regulation 261/2004. However, we have done hard work on your case and got the airline to reimburse you for the extra costs you incurred for disrupting your flight. It was paid on 28.01.2025. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Warm regards, The AirAdvisor Team

Posted 3 months ago

“Prea robotizat”

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(Ro-ux) - Posted 3 months ago

Dragă Relu Zaharia, Apreciem feedback-ul dumneavoastră. Ne-ar plăcea să înțelegem mai bine experiența dumneavoastră, așa că v-am solicitat mai multe detalii despre recenzia dumneavoastră. Feedback-ul dumneavoastră este neprețuit, deoarece ne ajută să ne îmbunătățim continuu serviciile. Prioritatea noastră este să oferim un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde oricăror întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 3 months ago

“Nao foi aceite a indemnização e não percebi porquê...”

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(Pt) - Posted 3 months ago

Cara Maria Joaquinna Leitão, Obrigado por partilhar o seu feedback. Compreendemos as suas preocupações e gostaríamos de prestar alguns esclarecimentos. A indemnização relativa ao seu sinistro foi paga com sucesso a 15.01.2025. 💶✈️ A nossa equipa está aqui para ajudar os passageiros a obter a compensação que merecem por direito, e orgulhamo-nos da nossa capacidade de alcançar resultados positivos como o do seu caso. Se houve um mal-entendido ou informações adicionais que você precisa, não hesite em entrar em contato conosco. Estamos aqui para ajudar e garantir que se sinta apoiado durante todo o processo. 😊📩 Estamos empenhados em fornecer um serviço transparente e eficiente a todos os nossos clientes. Com os melhores cumprimentos, Equipa AirAdvisor

Posted 3 months ago

“Leider sind Sie sehr teuer!!!!”

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(De) - Posted 3 months ago

Sehr geehrter Kunde, wir danken Ihnen für Ihre Anfrage zu den Gebühren. Wir möchten sicherstellen, dass es keine Missverständnisse bezüglich unserer Preisstruktur gibt. Um vollständige Transparenz zu gewährleisten, stellen wir unsere Preisliste auf unserer Website unter https://airadvisor.com/en/pricelist zur Verfügung. Diese Seite bietet detaillierte Informationen zu unseren Preisen und ist für alle Kunden kostenlos zugänglich. Darüber hinaus nehmen wir Kommunikation ernst und möchten unsere Kunden auf dem Laufenden halten. Informationen zu unserer Provision finden Sie in Ihrem Antragsprofil. Außerdem fügen wir den E-Mails, die wir an unsere Kunden senden, Details zum Provisionsprozentsatz und dem Endbetrag bei, den Sie erhalten werden. Diese Schritte werden unternommen, um sicherzustellen, dass Sie über die Kostenstruktur im Zusammenhang mit Ihrem Antrag gut informiert sind. Unser vorrangiges Ziel ist es, allen unseren Kunden einen transparenten und effizienten Service zu bieten, und wir stehen Ihnen für alle weiteren Fragen oder Erläuterungen zur Verfügung. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundensupport-Team – info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Wir danken Ihnen für Ihr Verständnis. Mit freundlichen Grüßen AirAdvisor Team

Posted 3 months ago

“Always try firsts directly with the airline . Not a good experience whit air advisor”

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(En) - Posted 4 months ago

Dear Laila Hinestroza Aragon, Thank you for sharing your feedback. We're sorry to hear that your experience with AirAdvisor didn’t fully meet your expectations. However, we’re happy to inform you that your compensation was successfully paid on 2024-12-27. We understand that you recommend trying directly with the airline first, which can work in some cases. However, many of our customers find that airlines can be difficult to deal with, often delaying responses or rejecting claims without proper reason. That’s where our expertise and persistence come in. We are committed to handling the complex process, saving you time and ensuring that you receive the compensation you deserve. We understand your suggestion to try directly with the airline first, but we're glad we could assist in ensuring you received the compensation you were entitled to. We take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 3 months ago

“very weak responsiveness, like I am talking to a bot”

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(Pl-ux) - Posted 4 months ago

Dear Izaak Jerzy Pogonowski, Thank you for your feedback. We are extremely sorry to hear that you are not satisfied with our assistance. We always try to provide the most accurate responses to our customers. However, sometimes misunderstandings or ambiguity may still arise. If you still have questions or something is unclear to you, please do not hesitate to ask us any questions at any time. We will be happy to help you. Please be sure we will review our corespondence and provide more information regaring your request shortly to make your experience with us as easy as possible. Kind regards, AirAdvisor Team

Posted 4 months ago

“No estoy muy alegre con vuestro trato”

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(Es-ux) - Posted 4 months ago

Estimado Julen Rodrigo Rabanal, Agradecemos su comentario. Nos encantaría entender mejor su experiencia, por lo que le hemos pedido más detalles sobre su reseña. Sus comentarios son muy valiosos ya que nos ayudan a mejorar continuamente nuestros servicios. Nuestra prioridad es proporcionar un servicio transparente y eficiente a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 3 months ago

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