AirAdvisor Reviews

4.6 Rating 4,223 Reviews

89 %

of reviewers recommend AirAdvisor

Insights

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

Write Your review

Tell us how AirAdvisor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AirAdvisor 5 star review on 13th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From 400 pounds down to 246 is a joke.”

Helpful Report

(En) - Posted 3 days ago

“Effet boomerang entre agence”

Helpful Report

(Fr-ux) - Posted 3 days ago

“Je regrette de ne pas avoir d'explication sur la somme perçue qui était bien inférieure à celle annoncée”

Helpful Report

(Fr) - Posted 6 days ago

“Deseo aclarar dudas, no tengo un contacto a quien yo le pueda preguntar”

Helpful Report

(Es-ux) - Posted 1 week ago

“Foarte slaba comunicarea cu Air Advisor, site-ul lasa de dorit. Nu am inteles de ce solicitarile mele cu sume mai mari au fost sterse, intr-un final, la o compensatie de 1500 de euro, am ajuns sa primesc 160. Tot a scazut suma de la o săptămână la alta. Indiferent de cate ori tot puneam documentele, tot imi arata ca nu le-am pus.”

Helpful Report

(Ro) - Posted 1 week ago

Dragă Alexandra Barbaliu, Vă mulțumim pentru feedback-ul dumneavoastră! Compania noastră funcționează în conformitate cu Regulamentul CE 261/2004. În conformitate cu acest regulament, pasagerii au dreptul la o compensație de 250, 400 sau 600 de euro pentru întreruperea zborului, în funcție de distanța dintre aeroportul de plecare și cel de sosire. În cazul dumneavoastră, distanța a fost de 637 km și ați putea solicita o compensație de maximum 250 EUR. În cazul în care mai erau și alți pasageri care călătoreau cu dumneavoastră, la check-in au fost create automat cereri de despăgubire separate pentru aceștia. Valoarea despăgubirii este calculată pentru fiecare pasager în parte. Acesta poate fi motivul pentru care nu ați putut vedea suma de 1 500 EUR într-o singură cerere de despăgubire, deoarece fiecare cerere de despăgubire este pentru un singur pasager. De asemenea, solicităm documente pentru fiecare pasager în parte. Vă rugăm să verificați dacă aceste solicitări au fost făcute de noi pentru pasageri diferiți. Noi ne oferim serviciile în conformitate cu regula "Fără câștig și fără taxe". Nu trebuie să plătiți nimic către AirAdvisor. Atunci când colectăm compensații de la compania aeriană, vi le transferăm vouă, deducând comisionul nostru. Onorariul nostru de succes este de 30% din suma colectată în etapa premergătoare procesului sau de 50% din sumele colectate în instanță sau prin intermediul avocaților externi. De asemenea, puteți consulta prețurile la următorul link https://airadvisor.com/en/pricelist. Vă mulțumim pentru înțelegere!

Posted 1 week ago

“Прошло больше 6 месяцев, я до сих пор не получил компенсацию.”

Helpful Report

(Ru) - Posted 2 weeks ago

Уважаемый Igor, Спасибо за ваш отзыв! Просим обратить ваше внимание, что время рассмотрения каждой претензии зависит не только от нашей компании, но также и от авиалинии. Мы получили вашу претензию 17.09.2022 и 23.09.2022 мы отправили запрос и все необходимые документы в авиалинию. После подачи претензии мы вели переговоры с авиалинией, и 09.11.2022 получили от нее согласие выплатить компенсацию. 14.02.2023 мы получили выплату от авиалинии на наш банковский счет и запросили ваши банковские реквизиты. Срок произведения выплаты на наш банковский счет зависит исключительно от внутренних правил и процедур авиалиний и AirAdvisor не может влиять на этот процесс. Согласно нашим правилам и условиям, оплата должна быть произведена в течение 30 дней после получения платежа и добавления правильных банковских реквизитов. 06.03.2023 средства были перечислены на ваш банковский счет. Таким образом, наша компания выполнила все условия и проделала качественную работу. Спасибо за ваше понимание!

Posted 1 week ago

“Achei bastante complexo o envio dos documentos. Mandava e continuava recebendo e-mails informando que ainda faltavam mais”

Helpful Report

(Pt-ux) - Posted 2 weeks ago

“Still havent been paid...”

Helpful Report

(En) - Posted 2 weeks ago

“I still didn't receive the compensation back! Also, we didn't see any reply from the company, how we are sure that this is the only money that the company received in our name? Not a transparent service and longer even than expected.”

Helpful Report

(En) - Posted 2 weeks ago

“Sunt dezamăgită,din cei 1200 de euro pe care trebuia sa ii primesc pentru mine și cei 2 copii ,am rămas cu 6 sute și un pic ,compania ia taxe,voi luati o parte buna din ei si am mai ramas cu jumătate. Soțul a primit de la voi 400 pe biletul lui ( 600 de la compania aeriana minus taxele ce le încasați voi)”

Helpful Report

(Ro) - Posted 3 weeks ago

“‘Do not use’ if I hadn’t enquired directly with the Airline as to the progress of the claim after they had told me it had already been paid out to Airadvisor a month previous,I would probably still be waiting for payment. I queried this with Airadvisoor and suddenly within a few days payment was made,they will sit on your money for the max time they say it can take to complete the claim.”

Helpful Report

(En) - Posted 3 weeks ago

“Long processing time and complicated”

Helpful Report

(En) - Posted 3 weeks ago

“Recomendable para cualquier usuario. Muchas gracias por la gestión”

Helpful Report

(Es-ux) - Posted 1 month ago

“Eu am plătit și am pierdut 800 de euro. Am primit doar 200”

Helpful Report

(Ro) - Posted 1 month ago

Dragă Ciuntuc Ciprian-Claudiu, Apreciem feedback-ul dumneavoastră. Ați avut dreptul la o compensație în valoare de 400 EUR. Am primit o plată de la compania aeriană în valoare de 350 de euro. Compania aeriană a plătit mai puțin decât era obligată să plătească din cauza taxelor interne de procesare a cererilor de despăgubire. Această practică nu este legală, iar AirAdvisor se pregătește acum să intenteze un proces împotriva companiilor aeriene pentru încălcarea drepturilor pasagerilor. Dar, deocamdată, compania aeriană percepe în continuare o taxă de 50 de euro. Oferim serviciile noastre conform regulii "fără câștig, fără taxe". Nu trebuie să plătiți nimic către AirAdvisor. Atunci când primim o rambursare de la compania aeriană, vi-l transmitem, scăzând onorariul nostru. De asemenea, puteți verifica prețurile la următorul link: https://airadvisor.com/en/pricelist. În acest fel, suma a fost transferată în contul dvs. minus comisionul nostru și cel al companiei aeriene. Vă mulțumim pentru înțelegere!

Posted 1 month ago

“I contacted airadvisor over email, but never has got an answer back. I am not happy with the commission fee taken by airadvisor. It did not get the amount which was committed, and then we did not agree on the new fee. It was a long time since I received notification about compensation and receiving the money in my account.”

Helpful Report

(En) - Posted 1 month ago

“Did not get the right amount of compensation.”

Helpful Report

(En) - Posted 1 month ago

Hello! We appreciate your feedback. We have received a payment from the airline in the amount of 350 Euros. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal, and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. This way, the amount has been transferred to your account minus our commission and the airline's commission. Thank you for understanding!

Posted 1 month ago

“HIS COMPANY DOES NOT TAKE LEGAL ACTION AGAINST THE AIRLINES !!!!!! AirAdvisor does not take legal action against the airline! They accepted my claim but did not want to take legal action, because they have no lawyers available for that! And they didnt write me that, only after I asked why I got half of the expected amount compensation then they said this excuse. But when you submit the claim they write that they have the option for taking legal action! And they don't reply your emails only after a month!. everything goes smooth till the claim is submitted, ones submitted you can wait a few month till they reply to your emails. AND THEIR RESPONSE ON THIS REVIEUW IS A LIE !!!!!!! They claim that they had not much chance to win the case, but they wrote me an email that they have no lawyers available !!!!!!!!!! (and according to the agreement if they accepted the claim, they must go to court , even if ther is not much chance ! See attached ! Alina Kutsa 18 jan. 2023 22:58 Dear Gershon, At the moment, unfortunately, we have no lawyers of appropriate jurisdiction to take your case to court. The problem is that only lawyers with jurisdiction in a particular country can take your case to court. We want to help you, but in this case, it was challenging to get the airline to pay at least that much, so we did what we could. We are really sorry that you are not entirely happy with the outcome of our work. Kind regards, Alina Kutsa www.airadvisor.com This e-mail (including any attachments) is confidential. If you have received it in error, please delete it and notify the sender.”

Helpful Report

Posted 1 month ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. According to official information received from the airline, your flight has been canceled due to extraordinary circumstances. In such a case, no compensation is due according to Regulation 261/2004. In order to take the case to court, you need lawyers of a certain jurisdiction who are willing to represent the interests of the passenger in court. As the chances of obtaining compensation are low in your case, our lawyers considered it too risky to take the case to court, as we might incur high costs and lose the case. We have agreed with the airline to pay part of the amount in pre-trial proceedings to reimburse the additional costs incurred due to the flight disruption, and the money has been successfully transferred to your account. While we work hard to help all our clients, unfortunately, it is not always feasible. Our team would be happy to help you with your other claims in the future. Thank you for understanding!

Posted 1 month ago

Dear Gershon, As we have said before, lawyers of a particular jurisdiction are needed depending on each claim (flight). We have lawyers from different jurisdictions, some of whom refused to work on your case because the chances of success were low. Unfortunately, we do not have lawyers of Israeli jurisdiction to take the case to an Israeli court. Israel is not an EU country, and therefore, EU Regulation 261/2004 rarely applies to such cases, so, indeed, we do not have lawyers in that country. We have in no way tried to cheat you. We sincerely apologize for speaking out misleadingly and thereby causing a misunderstanding.

Posted 1 month ago

“Все долго. У меня 6 билетов, в форму могу затянуть только 5. При обращении ко мне меня называют не моим именем.”

Helpful Report

(Ru-ux) - Posted 2 months ago

Добрый день! Обратите внимание, что для каждого пассажира, которого Вы указали в качестве попутчика при регистрации на нашем сайте, была создана отдельная претензия. Данные для входа в систему и доверенность были отправлены на электронную почту попутчика, которую вы указали при регистрации. Пожалуйста, проверьте письмо и загрузите необходимые документы, чтобы мы могли обработать претензии всех пассажиров. Насколько я вижу, для вас было создано 6 претензий, то есть для каждого пассажира была создана претензия. Пожалуйста проверьте все повторно. Также обратите внимание, что обращение зависит от имени указанного в претензии пассажира. Если вам необходима помощь, то вы можете написать нам на электронный адрес info@airadvisor.com . Спасибо за ваше понимание!

Posted 2 months ago

“Very lengthy process, which is to be expected and might be out of their hands. The amount that we were paid was less than half of what airadvisor had indicated was accepted by the airline. Not talking about the fees but the value itself. After sending two messages they stopped answering.”

Helpful Report

(En) - Posted 2 months ago

Hello! We appreciate your feedback. The amount of compensation is calculated in accordance with EC Regulation 261/2004, depending on the distance between the airport of departure and arrival. Please note that a separate claim has been created for each passenger you listed as a fellow passenger when registering on our website. The amount of compensation is also indicated separately for each passenger. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 2 months ago

“Me comunicaron una indemnizacion de 600 y con la comisión se quedo en 420 euros. Pero al final han sido 250 euros y con la comisión se han quedado en 175,00 euros. No entiendo porque ha bajado tanto. Me he quedado un poco decepcionada, tr lo venden de una forma y luego es otra cosa”

Helpful Report

(Es) - Posted 2 months ago

Estimado Alberto Martínez Moreno, Le agradecemos sus comentarios. Entendemos que originalmente especificó uno de los aeropuertos de forma incorrecta, por lo que el importe de la indemnización se calculó inicialmente de forma errónea. El importe de la compensación se calcula automáticamente, de conformidad con el Reglamento (CE) nº 261/2004, en función de la distancia entre el aeropuerto de salida y el de llegada. En su caso, la distancia entre el aeropuerto de salida y el de llegada es de 725 km. En este caso, el importe de la indemnización es de 250 euros. Gracias por su comprensión.

Posted 2 months ago

AirAdvisor is rated 4.6 based on 4,223 reviews