Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Il faut remplir une quantité de fois les infos pour que cela fonctionne”

(Fr-ux) - Posted 6 months ago

Chère Stéphanie Cheroret, Nous vous remercions d'avoir attiré notre attention sur ce problème. Nous nous excusons pour les désagréments que cela a pu causer. Il est possible qu'il y ait eu un retard dans le traitement des documents, ce qui a conduit à une double demande. Notre équipe examine actuellement votre demande pour s'assurer que tout est en ordre. Si nous avons besoin d'informations supplémentaires, nous vous contacterons rapidement. Nous vous remercions de votre patience et n'hésitez pas à nous contacter directement si vous avez d'autres questions. Nous apprécions votre compréhension pendant que nous résolvons ce problème. Notre objectif est de vous offrir une expérience sans faille, et nous prenons ce genre de problème au sérieux. Nous comprenons l'importance de ce problème pour vous, et nous donnerons la priorité à votre demande afin de la résoudre le plus rapidement possible. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 6 months ago

“I’m waiting for my money”

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(It-ux) - Posted 6 months ago

Dear Hurma Hodaj, Your compensation was paid on 24.10.2024. The time it takes for the money to be transferred to your account depends on your bank. If you do not receive the money within 10 days, please contact your bank. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 6 months ago

“Nonostante avessi la ricevuta del treno perso a causa dello sciopero non mi è stato fatto il rimborso..”

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(It) - Posted 6 months ago

Gentile Antonio Ventura, apprezziamo il suo feedback e desideriamo chiarire la situazione. Le compagnie aeree hanno un elenco ristretto di costi aggiuntivi che possono essere rimborsati ai passeggeri. Pertanto, ad esempio, le fatture prepagate (hotel, noleggio auto, biglietti di collegamento prenotati da un'altra compagnia aerea, articoli non essenziali, ecc. Inoltre, si noti che la compagnia aerea non considera l'estratto conto della carta o della banca come una ricevuta. L'importo del risarcimento, il rimborso del costo del biglietto (se applicabile) e il rimborso dei costi aggiuntivi sono tre pagamenti diversi. Il risarcimento è stato pagato il 14.10.2024. Il nostro team è a disposizione per assistere i passeggeri nell'ottenere il risarcimento che meritano e siamo orgogliosi della nostra capacità di ottenere risultati positivi come quello del vostro caso. Per qualsiasi altra domanda o informazione, non esiti a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornire un servizio trasparente ed efficiente a tutti i nostri clienti. Il vostro feedback è prezioso perché ci aiuta a migliorare continuamente i nostri servizi. Cordiali saluti, Team AirAdvisor

Posted 6 months ago

“J'ai bien envoyé les documents demandés et j'ai reçu un sms me demandant les mêmes documents”

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(Fr-ux) - Posted 6 months ago

Cher Jean Jacques Moulié, Nous vous remercions d'avoir attiré notre attention sur ce problème. Nous vous prions de nous excuser pour les désagréments que cela a pu causer. Il est possible qu'il y ait eu un retard dans le traitement des documents, ce qui a conduit à une double demande. Notre équipe examine actuellement votre demande pour s'assurer que tout est en ordre. Si nous avons besoin d'informations supplémentaires, nous vous contacterons rapidement. Nous vous remercions de votre patience et n'hésitez pas à nous contacter directement si vous avez d'autres questions. Nous vous remercions de votre compréhension pendant que nous résolvons ce problème. Notre objectif est de vous offrir une expérience sans faille, et nous prenons ce genre de problème au sérieux. Nous comprenons l'importance que vous accordez à ce problème et nous donnerons la priorité à votre demande afin de la résoudre le plus rapidement possible. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 6 months ago

“Problemy z komunikacja”

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(Pl-ux) - Posted 6 months ago

Drogi kliencie, Doceniamy Twoją opinię. Chcielibyśmy lepiej zrozumieć Twoje doświadczenia, dlatego poprosiliśmy o więcej szczegółów dotyczących Twojej recenzji. Twoja opinia jest nieoceniona, ponieważ pomaga nam stale ulepszać nasze usługi. Naszym priorytetem jest zapewnienie przejrzystej i wydajnej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 6 months ago

“Ottenere il rimborso da parte del vettore è stato complicato. Ho riempito il modulo e inviato le spese. Ma il rimborso è stato risibile”

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(It) - Posted 6 months ago

Gentile cliente, Siamo spiacenti di apprendere le sue preoccupazioni e desideriamo risolvere i problemi da lei sollevati. La preghiamo di notare che l'importo del risarcimento, il rimborso del costo del biglietto (se applicabile) e il rimborso dei costi aggiuntivi sono tre pagamenti diversi. Dopo aver indagato a fondo sul suo caso, le confermiamo che il volo W4 6032 PMI-FCO del 7 agosto 2024 è stato riprogrammato a causa delle restrizioni degli slot dei controllori del traffico aereo. Questo, come previsto dal Regolamento Europeo 261/2004, rientra nella categoria delle Circostanze Straordinarie, pertanto siamo spiacenti di informarla che non è dovuto alcun risarcimento. “(14) Come previsto dalla Convenzione di Montreal, gli obblighi dei vettori aerei operativi dovrebbero essere limitati o esclusi nei casi in cui un evento sia stato causato da circostanze straordinarie che non avrebbero potuto essere evitate anche se fossero state adottate tutte le misure ragionevoli. Tali circostanze possono verificarsi, in particolare, in caso di instabilità politica, condizioni meteorologiche incompatibili con l'effettuazione del volo in questione, rischi per la sicurezza, carenze impreviste nella sicurezza del volo e scioperi che incidono sull'attività di un vettore aereo operativo”. Desideriamo informarvi che siamo lieti di coprire le spese extra (alloggio, trasporto alternativo verso la destinazione del passeggero, pasti o cibo, spese di viaggio). In caso di ulteriori domande o di necessità di informazioni aggiuntive, non esiti a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornire un servizio trasparente ed efficiente a tutti i nostri clienti. Il vostro feedback è prezioso perché ci aiuta a migliorare continuamente i nostri servizi. Cordiali saluti, Team AirAdvisor

Posted 6 months ago

“Although the claim was paid out, I am very unhappy that AirAdvisor decided to adjust their fee and took 50% of the compensation instead of the previously agreed 30%, without discussing this with me.”

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(En) - Posted 6 months ago

Dear client, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 6 months ago

“The agency contacted me relatively quickly to inform me they obtained the reimbursment from the airline, but this was followed by two months of e mails regarding the amount they will pay me, which was half of my expenses and the other passenger's that was supposed to fly with me (including responses that wasn't relevant to what I have asked and half responses, meaning they ignored some questions from me) only to let me know after TWO MONTHS that the amount is just for me and my companion was supposed to do a different request even though they ask in their complaint request if you travelled with someone else too and you want to receive compensation for that person aswell. Waste of nerves and time, I would ve obtained the money way sooner and easier from the airline itself, so I paid AirAdvisor to waste to months of my life.”

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(En) - Posted 7 months ago

Dear Diana, We understand your frustration. We'd like to provide you with some context regarding your case. Please note that compensation amount, ticket cost refund (if applicable), and extra cost refund are 3 different payments. Airlines have a restricted list of additional costs that can be reimbursed to passengers. Hence, for example, pre-paid bills (hotel, car rental, booked connection tickets from another airline, non-essential items, etc.) are not subject to reimbursement. Also, note the airline does not consider the card statement or bank statement as a receipt. Therefore, they reviewed only the original receipts for the transaction. You received the maximum reimbursement for the alternative transport you used. In regard to your inquiry, I regret to inform you that according to General Conditions of Carriage (GCC) Wizz Air cannot be held liable for consequential damages. Please find the relevant article of our GCC below: "17.1.6. Unless otherwise provided by the Convention or Regulation 2027/97 or any mandatory provisions of any Applicable Law we are not liable for loss of profit, indirect or consequential damage or losses." Please note that Passengers must be aware of these conditions as our General Conditions of Carriage have to be accepted during the booking procedure. The Customer Services Department, as well as our Passengers, is obligated to follow these provisions. Therefore, despite our best intentions, we are not able to reimburse any of your consequential costs. It is important to note that each airline operates on its own timeline for processing payment transfers, which typically ranges from 14 to 90 days. According to our terms and conditions, payment must be made within 30 days after payment is received and the correct bank details added. Your compensation was paid on 07.10.2024. (Your claim was submitted to the airline on 23.07.2024 and the airline agreed to pay on 01.08.2024) If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 4 months ago

“Not worth it”

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(En) - Posted 7 months ago

Dear Lutfije Saraci, We regret to hear about your concerns and want to address the issues you've raised. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in your specific case, your claim was only sent to the airline on 09.09.2024. The compensation was paid on 30.09.2024. Your flight distance was: 1424.87 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: - EUR 250 for all flights of 1500 kilometres or less; - EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; - EUR 600 for all flights not falling under (a) or (b). So, in your case, the compensation is 250 EUR per passenger. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 6 months ago

“Time to get the money back is too long and it is difficulto to see the real status of the claim with the company.”

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(En-ux) - Posted 7 months ago

Dear Eduardo, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. We kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 6 months ago

“bien 🤝🤝🤝”

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(Fr-ux) - Posted 7 months ago

“No recibi la cantidad prometida”

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(Es) - Posted 7 months ago

Estimado Emil Kanev Zhelyazkov, Comprendemos su frustración. Nos gustaría proporcionarle algo de contexto con respecto a su caso. Tras investigar a fondo su caso, confirmamos que el vuelo W4 3188 ALC-OTP del 21 de julio de 2024 fue cancelado como consecuencia de las restricciones de franjas horarias impuestas por los controladores aéreos. Las circunstancias arriba mencionadas, según el Reglamento Europeo 261/2004, entran en la categoría de Circunstancias Extraordinarias, por lo que lamentamos informarle de que no procede indemnización alguna. Si tiene alguna pregunta o necesita más información, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecer un servicio transparente y eficaz a todos nuestros clientes. Sus comentarios son muy valiosos, ya que nos ayudan a mejorar continuamente nuestros servicios. Un cordial saludo, Equipo AirAdvisor

Posted 7 months ago

“No positive outcome yet”

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(En-ux) - Posted 7 months ago

Dear Dear Valued Client, We appreciate your feedback and understand your concerns about the duration of your claim process. We are pleased to inform you that your claim has been accepted. Our team will review it promptly and submit it to the airline without delay. Furthermore, you have the option to track the progress of your case directly through your account on our site at any time. Therefore, we kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 7 months ago

“Pentru răspuns neclar. Am trimis acte doveditoare pentru mine și fiul meu cu handicap.pentru că nu vorbește,eu dețin tutela și responsabilitatea. Consider că în egală măsură avem dreptul la despăgubire,dacă amândoi am platit că toți ceilalți călători.”

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(Ro-ux) - Posted 7 months ago

Dragă Ioaneta Cornea, Apreciem feedback-ul dvs. și înțelegem îngrijorările dvs. cu privire la durata procesului de revendicare. În general, termenul mediu de procesare a cererilor pentru serviciile noastre variază între 3 și 5 luni. Cu toate acestea, în cazul dvs. specific, cererea dvs. a fost trimisă companiei aeriene abia la data de 17.09.2024. Prin urmare, vă rugăm să aveți răbdare, deoarece termenul standard de procesare încă se aplică. Ne angajăm să lucrăm cu sârguință în numele dvs. pentru a vă rezolva cererea cât mai repede posibil. Dacă aveți întrebări suplimentare sau aveți nevoie de informații actualizate cu privire la evoluția cererii dumneavoastră, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți. Suntem aici pentru a vă asista pe tot parcursul procesului și pentru a ne asigura că aveți o experiență pozitivă cu Airadvisor. Vă mulțumim că ați ales Airadvisor și așteptăm cu nerăbdare să vă rezolvăm cu succes cererea. Cu sinceritate, Asistență clienți Airadvisor

Posted 7 months ago

“First shows I am alligable for compensation. Asked me to submit all documents and afterwards close the claim. Wasted my time!!!”

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(En-ux) - Posted 7 months ago

Dear Valued Client, Regrettably, we are unable to pursue compensation as it does not apply in this situation. Official information indicates that your flight was disrupted due to adverse weather conditions. Per the relevant legislation of EC 261/2004 Regulation, airlines are not obligated to provide compensation for disruptions beyond their control. Weather conditions play a significant role in aviation operations. If there were adverse weather conditions such as strong winds, fog, or low visibility specifically affecting your flight, it might have led to your flight being diverted or delayed while other flights were still able to land. Different aircraft types have varying performance capabilities, including their ability to operate in adverse weather conditions or on shorter runways. It's possible that the other planes operated normally on the same day were using aircraft better suited to the prevailing conditions or had alternative routes available to them. When weather conditions are bad, airlines rely on Air Traffic Control to determine whether or not conditions are safe to fly. Bad weather, either at the point of origin, at the destination or on route, puts great restrictions on air traffic in and out of affected airports, meaning that some flights might be given the go-ahead to depart while others may not. The airline took all reasonable measures to avoid delaying a flight and they always consider if there are any alternative solutions available before they make a decision. While we regret not being able to assist you on this occasion, you may still submit claims for delayed or cancelled flights within the last THREE years. We hope you never encounter flight disruptions again, but please know that we are here to assist you if such circumstances arise in the future. Kind regards, AirAdvisor Claims Team

Posted 7 months ago

“El cambio en la tarifa del pago, me ha sorprendido negativamente”

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(Es) - Posted 7 months ago

Estimado Natanael Planes, Agradecemos su comentario y queremos aclarar la situación. Entendemos su preocupación respecto a las tasas y la remisión al juzgado. Honorarios: Es importante señalar que nuestros honorarios son transparentes y se pueden encontrar en nuestra lista de precios en https://airadvisor.com/en/pricelist. Cobramos una comisión por las demandas que prosperan, y esta información es accesible a todos los clientes. Remisión a los tribunales: Si una reclamación se remite a los tribunales por falta de respuesta de la compañía aérea, el tribunal puede cobrar una comisión y los abogados también deben cobrar. Por lo tanto, la comisión para los casos judiciales es del 50%, no del 30%. Se trata de un procedimiento estándar, y hacemos todo lo posible por ayudar en los casos judiciales para maximizar la indemnización de nuestros clientes. La información sobre las tasas judiciales también se incluye en la lista de precios de nuestro sitio web: https://airadvisor.com/en/pricelist. Nos comprometemos a ayudar a nuestros clientes a recibir una indemnización justa por sus reclamaciones. Si tiene alguna pregunta o duda, póngase en contacto con nuestro equipo de atención al cliente. Valoramos sus comentarios y su satisfacción es importante para nosotros. Gracias por elegir AirAdvisor y nuestro objetivo es mejorar su experiencia en todo lo que podamos. Un cordial saludo. Equipo de AirAdvisor

Posted 7 months ago

“I found it extremely difficult to sign the form. I tried numerous stylus and finger tip. Also it is not clear exactly what documents are to be uploaded and when. I ended up submitting the same documents a number of times”

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(En-ux) - Posted 8 months ago

Dear Valued Client, We understand your frustration and we'd like to provide you with some context regarding your case. Please be aware that when the client starts the claim process on our platform, we only require a few basic documents, such as a passport/ID, ticket, or booking confirmation. However, please note that the airline may ask for additional documents, in which case we will have to request them from the client. In this case, we inform the clients and guide them through each step of the process. Our team is here to assist passengers in obtaining the compensation they rightfully deserve. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 7 months ago

“14 mois pour toucher alors que 7 autres personnes de mon groupe parents oncle tante mon mari ont touché deux trois mois après Ce n’est pas compréhensible”

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(Fr) - Posted 8 months ago

Chère Céline Dinouard, Nous comprenons votre frustration quant au temps d'attente et aux efforts investis dans votre demande. Nous aimerions vous donner quelques précisions sur le retard pris par votre dossier. Chaque réclamation est analysée séparément par la compagnie aérienne. Par conséquent, il arrive que vos compagnons de voyage reçoivent des mises à jour sur leurs réclamations plus tôt que les autres. Votre demande a été transmise au tribunal le 25.08.2023 en raison de l'absence de réponse de la part de la compagnie aérienne. Cette procédure judiciaire est engagée pour garantir votre indemnisation, mais elle peut en effet prendre un certain temps. La durée de la procédure judiciaire peut varier en fonction du cas spécifique et de la juridiction dans laquelle il est traité. Nous comprenons que cette procédure peut être longue et nous nous excusons sincèrement pour les désagréments qu'elle a pu causer. Votre indemnisation a été versée le 20.08.2024. Notre équipe est là pour aider les passagers à obtenir l'indemnisation qu'ils méritent légitimement, et nous sommes fiers de notre capacité à obtenir des résultats positifs comme celui que vous avez obtenu dans votre cas. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et vous apporter le soutien dont vous avez besoin. Nous vous remercions de votre compréhension. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 8 months ago

“My request for asistance was misunderstood. I was seeking refund for downgrade from Business to Economy class on a replacement flight after a original flight [LHR to EWR] was cancelled. AirAdvisor sought and eventually got me the statutory compensation for the flight cancellation - a relative pittance. Even so, the payment I finally received via AirAdvisor came a couple weeks AFTER United had offered me essentially the same amount, but was actually less because AirAdvisor took out their 30% fee. I still have had no action on the price difference between the premium class seat I purchased and the seat I had to settle for on the replacement flight. Maybe they'll do better on that, but who knows?”

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(En) - Posted 9 months ago

“Cobran Comisión muy ELEVADA”

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(Es) - Posted 9 months ago

Estimado Santiago Segundo Merino Navarro, Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer una total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 9 months ago

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