Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Habe mein Geld nicht zurück bekommen”

(De-ux) - Posted 4 months ago

Dear Mamadama Cherif, Thank you for your feedback. We would like to note that your claim was sent to the airline on 09.12.2024. The average review time is 3-5 months. I want to assure you we are doing everything possible to get a resolution as soon as possible. However the set dedline has not expired yet and we still have a high chance to get compensation for you. We appreciate your patience and trust in our services, and we will continue to work tirelessly to bring your claim to a successful resolution. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you throughout the process and provide the support you need. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 4 months ago

“the cut is too high... and the compensation is too low”

Helpful Report

(En) - Posted 4 months ago

Dear Chih-Jou, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Your flight distance was: 6608.17 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: - EUR 250 for all flights of 1500 kilometres or less; - EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; - EUR 600 for all flights not falling under (a) or (b). So, in your case, the compensation is 600 EUR per passenger. The compensation was paid on 10.12.2024 Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 4 months ago

“Es war gar nicht so schlimm, Sie haben viel Gutes getan”

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(De-ux) - Posted 5 months ago

Sehr geehrter Kunde, wir freuen uns über Ihr Feedback. Wir würden gerne mehr über Ihre Erfahrungen erfahren und haben Sie daher um weitere Einzelheiten zu Ihrer Bewertung gebeten. Ihr Feedback ist für uns von unschätzbarem Wert, da es uns dabei hilft, unsere Dienstleistungen kontinuierlich zu verbessern. Unsere Priorität ist es, allen unseren Kunden einen transparenten und effizienten Service zu bieten, und wir stehen Ihnen für weitere Fragen oder Erläuterungen zur Verfügung. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundensupport-Team – info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Vielen Dank für Ihr Verständnis. Mit freundlichen Grüßen, AirAdvisor Team

Posted 4 months ago

“tras realizar correctamente la solicitud de reclamo por retraso de vuelo y mandarme correos confirmando que ya está en negociaciones con la compañía aérea, me llegan dos correos pidiéndome documentos para completar el reclamo y luego que ya se ha concluido el reclamo sin poder continuar. Los mensajes no son claros y des coordinados. A estas alturas desconozco si mi reclamo está en proceso o ya se ha concluido sin éxito. Fue un reclamo conjunto de 8 personas y no sé qué está ocurriendo con ello.”

Helpful Report

(Es-ux) - Posted 5 months ago

Estimada Maribel Moyano Gracias por llamar nuestra atención sobre este asunto. Le pedimos disculpas por las molestias que esto le haya podido ocasionar. Es posible que haya habido un retraso en la tramitación de los documentos, lo que ha provocado la solicitud duplicada. Nuestro equipo está revisando su envío para asegurarse de que todo está en orden. Si hace falta algo más, nos pondremos en contacto con usted lo antes posible. Como la aerolínea no ha pagado su reclamación en el plazo asignado, hemos iniciado el proceso de Acción Legal asignando su caso a los abogados el 17.10.2024 para los 8 pasajeros. Gracias por su paciencia, y no dude en ponerse en contacto con nosotros directamente si tiene alguna otra pregunta. Apreciamos su comprensión mientras trabajamos en este asunto. Nuestro objetivo es ofrecerle una experiencia sin problemas, y nos tomamos muy en serio este tipo de asuntos. Entendemos lo importante que es para usted y daremos prioridad a su solicitud para resolverla lo antes posible. Saludos cordiales, Equipo AirAdvisor

Posted 4 months ago

“Filling out your forms took many many many attempts. Your language isn't clear enough. Acronyms are used that are not familiar to the lay person. also jumping from 30% TO 50% IS excessive.”

Helpful Report

(En) - Posted 5 months ago

Dear Valued Client, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 4 months ago

“Toujours pas de reponse”

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(Fr-ux) - Posted 5 months ago

Chère Ndeye Fatimatou Ndiaye Begue, Nous comprenons votre frustration quant au temps d'attente et aux efforts investis dans votre demande. Nous aimerions vous fournir quelques informations sur le retard de votre affaire. Votre demande a été transmise au tribunal le 15.10.2024 en raison de l'absence de réponse de la part de la compagnie aérienne. Cette procédure judiciaire est engagée pour obtenir votre indemnisation, mais elle peut effectivement prendre du temps. La durée de la procédure judiciaire peut varier en fonction du cas spécifique et de la juridiction dans laquelle il est traité. Nous nous engageons à poursuivre votre demande avec diligence et à veiller à ce que vous receviez l'indemnisation à laquelle vous avez droit. Nous comprenons la frustration que de tels délais peuvent causer, mais nous vous assurons que nous travaillons avec diligence pour résoudre votre cas de la meilleure manière possible. Nous apprécions votre patience et votre confiance en nos services, et nous continuerons à travailler sans relâche pour faire aboutir votre demande. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et vous apporter le soutien dont vous avez besoin. Nous vous remercions de votre compréhension. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 4 months ago

“website says documents missing when I've uploaded them multiple times.”

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(En-ux) - Posted 5 months ago

Dear Robin Walsh, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. It’s possible there was a delay in processing the documents, which led to the duplicate request. Our team is reviewing your submission to ensure everything is in order. If there’s anything further needed, we’ll reach out promptly. Thank you for your patience, and please feel free to contact us directly if you have any further questions. We appreciate your understanding as we work through this issue. Our goal is to provide you with a seamless experience, and we take matters like this seriously. We understand how important this is to you, and we will prioritize your request to resolve it as quickly as possible. Best regards, AirAdvisor Team

Posted 5 months ago

“Found it unacceptable that you took 50% of the award. This was not clearly outlined initially nor was any supporting documentation sent to show you had to take the additional legal steps you said you did. Very unhappy.”

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(En) - Posted 5 months ago

Dear Loreto, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist Your compensation was paid on 02.12.2024. We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 5 months ago

“Very hard to go navigate through with two people. Took very long. Still do not have a confirmation”

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(En-ux) - Posted 5 months ago

Dear Mary Hoffman, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. The airline accepts claims only individually created for every passenger (even for children). According to our rules, every passenger should create a separate claim and upload all the personal documents there accordingly. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 4 months ago

“Commissione altissima”

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(It) - Posted 5 months ago

Gentile Leonardo Coluccini, La ringraziamo per la sua richiesta di informazioni sulle tariffe. Vogliamo assicurarci che non ci sia confusione riguardo alla nostra struttura tariffaria. Per garantire la massima trasparenza, mettiamo a disposizione il nostro listino prezzi sul nostro sito web, all'indirizzo https://airadvisor.com/en/pricelist. Questa pagina offre informazioni dettagliate sui nostri prezzi ed è accessibile a tutti i clienti senza alcun costo. Inoltre, prendiamo sul serio la comunicazione e ci impegniamo a tenere informati i nostri clienti. Le informazioni sulla nostra commissione sono disponibili nel profilo del cliente. Inoltre, nelle e-mail che inviamo ai nostri clienti includiamo dettagli sulla percentuale di commissione e sull'importo finale che riceverete. Queste misure vengono adottate per garantire che il cliente sia ben informato sulla struttura dei costi relativi alla sua richiesta di risarcimento. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti e siamo a disposizione per rispondere a qualsiasi ulteriore domanda o chiarimento. Se avete altre domande o desiderate ulteriori informazioni, non esitate a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornirvi il miglior servizio possibile. Grazie per la vostra comprensione. Cordiali saluti, Team AirAdvisor

Posted 5 months ago

“No es nada práctica”

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(Es-ux) - Posted 5 months ago

Estimada Goizane Zugazaga Zarate, Agradecemos sus comentarios. Nos encantaría entender mejor su experiencia, por lo que le hemos pedido más detalles sobre su reseña. Sus comentarios son muy valiosos ya que nos ayudan a mejorar continuamente nuestros servicios. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 5 months ago

“Am facut si eu o cerere, pentru despagubiri intarzieri de zbor si mi s a inchis cazul pe motiv ca cica nu au fost 4 ore de intarziere pai de la 11 pana la 3 cate ore sunt? Verificati zborurile. Pacat ca mintiti lumea ca ii ajutati.”

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(Ro-ux) - Posted 5 months ago

Dragă Cristina Andrea Covaciu, Vă înțelegem frustrarea. Am dori să vă oferim un anumit context cu privire la cazul dumneavoastră. Se pare că ne-ați înaintat mai multe cereri identice. Vă rugăm să rețineți că am închis doar cererea duplicată, iar cererea dvs. activă rămâne activă. Despăgubirea a fost plătită la 16.12.2024 Dacă aveți întrebări suplimentare sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să oferim un serviciu transparent și eficient tuturor clienților noștri. Feedback-ul dvs. este de neprețuit, deoarece ne ajută să ne îmbunătățim continuu serviciile. Cu stimă, Echipa AirAdvisor

Posted 4 months ago

“Trop de questions répétées”

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(Fr-ux) - Posted 5 months ago

Cher Hoang Quy Ta, Nous vous remercions d'avoir porté ce problème à notre attention. Nous nous excusons pour les désagréments que cela a pu causer. Il est possible qu'il y ait eu un retard dans le traitement des documents, ce qui a conduit à une double demande. Notre équipe examine actuellement votre demande pour s'assurer que tout est en ordre. Si nous avons besoin d'informations supplémentaires, nous vous contacterons rapidement. Nous vous remercions de votre patience et n'hésitez pas à nous contacter directement si vous avez d'autres questions. Nous apprécions votre compréhension pendant que nous résolvons ce problème. Notre objectif est de vous offrir une expérience sans faille, et nous prenons ce genre de problème au sérieux. Nous comprenons l'importance de ce problème pour vous, et nous donnerons la priorité à votre demande afin de la résoudre le plus rapidement possible. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 5 months ago

“No perché la commissione era del 30%”

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(It) - Posted 5 months ago

Gentile Rakip Murati, apprezziamo la sua richiesta di informazioni sulle tariffe. Desideriamo assicurarci che non ci sia confusione riguardo alla nostra struttura tariffaria. Per garantire la massima trasparenza, mettiamo a disposizione il nostro listino prezzi sul nostro sito web, all'indirizzo https://airadvisor.com/en/pricelist. Questa pagina offre informazioni dettagliate sui nostri prezzi ed è accessibile a tutti i clienti senza alcun costo. Inoltre, prendiamo sul serio la comunicazione e ci impegniamo a tenere informati i nostri clienti. Le informazioni sulla nostra commissione sono disponibili nel profilo del cliente. Inoltre, nelle e-mail che inviamo ai nostri clienti includiamo dettagli sulla percentuale di commissione e sull'importo finale che riceverete. Queste misure vengono adottate per garantire che il cliente sia ben informato sulla struttura dei costi relativi alla sua richiesta di risarcimento. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti e siamo a disposizione per rispondere a qualsiasi ulteriore domanda o chiarimento. Se avete altre domande o desiderate ulteriori informazioni, non esitate a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornirvi il miglior servizio possibile. Grazie per la vostra comprensione. Cordiali saluti, Team AirAdvisor

Posted 5 months ago

“Première demande faite en décembre 2023, je n'ai jamais reçu de suivi. Deuxièeme demande novembre 2024.”

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(Fr-ux) - Posted 5 months ago

Cher Jean-Marc Lebeau, Nous comprenons votre frustration concernant le temps d'attente et les efforts investis dans votre demande. Nous aimerions vous donner quelques précisions sur le retard pris dans votre affaire. Votre demande a été transmise au tribunal le 26.03.2024 en raison de l'absence de réponse de la part de la compagnie aérienne. Cette procédure judiciaire est engagée pour obtenir votre indemnisation, mais elle peut effectivement prendre du temps. La durée des procédures judiciaires peut varier en fonction du cas spécifique et de la juridiction dans laquelle il est traité. Nous comprenons que cette procédure peut être longue et nous nous excusons sincèrement pour les désagréments qu'elle a pu causer. Nous nous engageons à poursuivre votre demande avec diligence et à veiller à ce que vous receviez l'indemnisation à laquelle vous avez droit. Nous comprenons la frustration que de tels retards peuvent causer, mais nous vous assurons que nous travaillons avec diligence pour résoudre votre cas de la meilleure manière possible. Nous apprécions votre patience et votre confiance en nos services, et nous continuerons à travailler sans relâche pour faire aboutir votre demande. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et vous apporter le soutien dont vous avez besoin. Nous vous remercions de votre compréhension. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 5 months ago

“Pouco esclarecido, logística complicada.”

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(Pt-ux) - Posted 5 months ago

Prezado cliente, Agradecemos seu feedback. Gostaríamos muito de entender melhor sua experiência, por isso pedimos mais detalhes sobre sua avaliação. Seu feedback é inestimável, pois nos ajuda a melhorar continuamente nossos serviços. Nossa prioridade é prestar um serviço transparente e eficiente a todos os nossos clientes, e estamos aqui para responder a quaisquer perguntas ou esclarecimentos adicionais que você possa precisar. Se tiver mais dúvidas ou precisar de informações adicionais, sinta-se à vontade para entrar em contato com nossa equipe de suporte ao cliente - info@airadvisor.com. Temos o compromisso de lhe oferecer o melhor serviço possível. Obrigado por sua compreensão. Atenciosamente, Equipe AirAdvisor

Posted 5 months ago

“Delai d obtention du dedommagement beaucoup trop long ( 2 ans) !!! Commission AIRADVISOR trop importante 50 % du montant !!!”

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(Fr) - Posted 6 months ago

Cher Philippe Langlois, Nous comprenons votre frustration quant au temps d'attente et aux efforts investis dans votre demande. Nous aimerions vous donner quelques précisions sur le retard pris dans votre affaire. Votre demande a été transmise au tribunal le 11.08.2023 en raison de l'absence de réponse de la part de la compagnie aérienne. L'indemnisation a été versée le 30.10.2024. Cette procédure judiciaire est engagée pour obtenir votre indemnisation, mais elle peut effectivement prendre du temps. La durée des procédures judiciaires peut varier en fonction du cas spécifique et de la juridiction dans laquelle il est traité. Nous comprenons que cette procédure peut être longue et nous nous excusons sincèrement pour les désagréments qu'elle a pu causer. Honoraires : Il est important de noter que nos honoraires sont transparents et peuvent être consultés dans notre liste de prix à l'adresse https://airadvisor.com/en/pricelist. Nous prenons une commission sur les demandes acceptées et cette information est accessible à tous les clients. Renvoi devant le tribunal : Si une réclamation est renvoyée devant un tribunal en raison de l'absence de réponse de la compagnie aérienne, le tribunal peut prélever une commission et les avocats doivent également être rémunérés. Par conséquent, la commission pour les affaires judiciaires est de 50 % et non de 30 %. Il s'agit d'une procédure standard et nous faisons de notre mieux pour assister nos clients dans les affaires judiciaires afin de maximiser leur indemnisation. Les informations relatives aux frais de justice figurent également dans la liste des prix sur notre site - https://airadvisor.com/en/pricelist. Nous nous engageons à poursuivre votre demande avec diligence et à veiller à ce que vous receviez l'indemnisation à laquelle vous avez droit. Nous comprenons la frustration que de tels retards peuvent causer, mais nous vous assurons que nous travaillons avec diligence pour résoudre votre cas de la meilleure manière possible. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et vous apporter le soutien dont vous avez besoin. Nous vous remercions de votre compréhension. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 5 months ago

“3months to not even get back half of what i payed. I missed my father burrials Thank you”

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(Fr) - Posted 6 months ago

Dear Ruza, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in your specific case, your claim was only sent to the airline on 03.07.2024. The compensation was paid on 30.10.2024. Your flight distance was: 1422.45 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: - EUR 250 for all flights of 1500 kilometres or less; - EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; - EUR 600 for all flights not falling under (a) or (b). So, in your case, the compensation is 250 EUR per passenger. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 5 months ago

“Did Not happen anything since months”

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(De-ux) - Posted 6 months ago

Dear Sabine Buttweiler, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in your specific case, your claim was only sent to the airline on 20.05.2024. However, I would like to point out that HiSky has a reputation for lengthy claims processing. HiSky is known for their strict compensation policies, which makes it challenging to obtain compensation. Therefore, please be aware that due to the complexity of dealing with this particular airline, processing times may be longer than the usual 3-5 months. Therefore, we kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 5 months ago

“Ras Merci pour le virement bancaire”

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(Fr) - Posted 6 months ago

Cher client, Nous sommes ravis de vous accueillir ! Nous sommes heureux d'avoir pu vous aider, et nous sommes ravis d'apprendre que vous avez reçu le virement bancaire sans problème. Si vous avez besoin d'une assistance supplémentaire à l'avenir, n'hésitez pas à nous contacter. Merci d'avoir choisi AirAdvisor 😊💼. Chaleureuses salutations, L'équipe AirAdvisor

Posted 3 months ago

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