Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Where is my 75€? Drama”

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(Pl) - Posted 53 minutes ago

“My claim was sent to the airline without my approval.”

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(En-ux) - Posted 7 hours ago

“Não consigo associar os dados dos outros viajantes, incluídos na mesma reserva”

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(Pt-ux) - Posted 5 days ago

“Took 2 years to get reimbursed and Air Advisor took half the money. Their team never provided updates or accurate timelines about when we would be getting paid.”

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(En) - Posted 1 week ago

“mauvaise surprise sur le montant récupéré pour ma 1ere fille, petite néanmoins, elle occupe un siège.”

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(Fr) - Posted 1 month ago

Chère Emma Louise Masclet, Nous sommes désolés d'apprendre vos préoccupations et souhaitons répondre aux questions que vous avez soulevées. La distance de votre vol était de 9441,73 km. Ces sommes sont exactes et déterminées dans le règlement (CE) n° 261/2004 du Parlement européen et du Conseil du 11 février 2004. Le montant dépend de la distance de votre vol : 250 euros pour tous les vols de 1500 kilomètres ou moins ; 400 euros pour tous les vols intracommunautaires de plus de 1500 kilomètres, et pour tous les autres vols entre 1500 et 3500 kilomètres ; 600 euros pour tous les vols ne relevant pas des points a) ou b). Dans votre cas, l'indemnisation est donc de 600 euros par passager. Mais ce montant peut être réduit de 50 % si le retard final est inférieur à 4 heures. L'indemnisation a été versée le 28.12.2023. Afin d'assurer une transparence totale, nous mettons notre liste de prix à disposition sur notre site web à l'adresse https://airadvisor.com/en/pricelist. Cette page fournit des informations détaillées sur nos prix et est accessible gratuitement à tous les clients. En outre, nous prenons la communication au sérieux et nous nous efforçons de tenir nos clients informés. Vous pouvez trouver des informations sur notre commission dans votre profil de réclamation. En outre, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les courriels que nous envoyons à nos clients. Ces mesures sont prises pour s'assurer que vous êtes bien informé de la structure des coûts liés à votre demande. Nous nous engageons à aider nos clients à recevoir une indemnisation équitable pour leurs demandes. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous apprécions vos commentaires et votre satisfaction est importante pour nous. Nous vous remercions d'avoir choisi AirAdvisor et nous nous efforçons d'améliorer votre expérience par tous les moyens possibles. Avec mes salutations les plus cordiales. L'équipe AirAdvisor

Posted 1 month ago

“You have taken 7 months to send the compensation so I messaged you and suggested you should send me a reduction in your percentage fee charges for compensating the delay so you didn’t even have any respect to reply to my request suggestions I asked that you send 520 euros instead of the 420 euros but again you didn’t reply so then you sent the compensation of 420 euros on 6.3.24 so I iam grateful that you have finally received the compensation from Brussels airways but you didn’t get the compensation for over 7 months so I think it’s fair for me to collect a reduction in your charges as you haven’t lived up to your promotional claim of getting my compensation by six months this is not correct in my case so I would like a reduction in your charges of 180 euros to 120 euros so you will send 60 euros to my back account which you already have my bank details as I have received 420 from you sending 60 euros will make feel it’s a fare outcome as a customer I do hope you respond with the correct actions to make a better score ratings of your service which very Poor in my rating please help me to make your rating better thank you”

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(En) - Posted 1 month ago

Dear Kevin Haynes, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 6 months. However, in your specific case, your claim was only sent to the airline on 31.10.2023. The compensation was paid on 06.03.2024. Therefore, we kindly ask for your patience as the standard processing time still applies. Your flight distance was: 5020.44 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: EUR 250 for all flights of 1500 kilometres or less; EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; EUR 600 for all flights not falling under (a) or (b). So, in your case, the compensation is 600 EUR per passenger. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Sincerely, Airadvisor Customer Support

Posted 1 month ago

“Opłata 75€ za roszczenie 250€? Rozbój w biały dzień...”

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(Pl-ux) - Posted 1 month ago

Drogi Michale, Dziękujemy za zapytanie dotyczące opłat. Pragniemy zapewnić, że nie ma żadnych nieporozumień dotyczących naszej struktury cenowej. Aby zapewnić pełną przejrzystość, udostępniamy nasz cennik na naszej stronie internetowej pod adresem https://airadvisor.com/en/pricelist. Strona ta zawiera szczegółowe informacje na temat naszych cen i jest dostępna dla wszystkich klientów bez żadnych kosztów. Ponadto poważnie traktujemy komunikację i staramy się na bieżąco informować naszych klientów. Informacje o naszej prowizji można znaleźć w profilu roszczenia. Ponadto w wiadomościach e-mail wysyłanych do naszych klientów podajemy szczegóły dotyczące procentowej prowizji i ostatecznej kwoty, którą otrzymasz. Kroki te są podejmowane w celu zapewnienia, że jesteś dobrze poinformowany o strukturze kosztów związanych z Twoim roszczeniem. Naszym priorytetem jest zapewnienie przejrzystej i skutecznej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 1 month ago

“After five years of waiting and all the headache airadvisor gives you, They simply say sorry that they are not capable of getting you compensation. Company offered me a handsome amount but because of airadvisor i have lost that too. Such a shame”

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Posted 1 month ago

Dear Zeeshan Ahmed, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Your claim was referred to the court. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. In our investigation, it has been determined that your TK1468 Barcelona/Istanbul flight dated 15th of January 2019, was operated with 9 minutes due to ATC capacity which was beyond our control. As a result, you were unable to board your onward flight, and you completed your journey with flight TK0708 Istanbul/Karachi dated 16th of January 2019. Because your departure point is in a European Union member country, the rules set out in European Union Regulation (EC) No. 261/2004 apply. In accordance with this, airlines are not obliged to pay compensation where flight disruption has been caused by events outside their control. We understand there may have been a misunderstanding, and we apologise for any confusion. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 month ago

“So far so good. AirAdvisor are doing everything expected of them Its jsut a shame that Virgin are so intransigent. Lets hope AirAdvisor gets a better result than I did. And then....... it all went wrong. After spending some considerable amount of time filling in online forms and Air Advisor telling me that compensation was as good as on ots way, they decided that my claim was not valid. The company should have been in a position to tell me this before wasting my time.”

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(En-ux) - Posted 1 month ago

Dear Ross Hawkins, We regret to hear about your concerns and want to address the issues you've raised. We have an established procedure for claiming compensation, according to which we work. Once the claim is sent to the airline, we cannot close it according to our terms until we receive an official airline’s response. According to the official information, your flight was delayed due to adverse weather conditions. Proof: https://www.wunderground.com/history/daily/KMCO/date/2024-1-9 - wind The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 month ago

“Es penoso como tratan el asunto de una reclamación ,y con pruebas,facturas y gastos no son capaces de solucionar..solo.engaño.por todas”

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(Es-ux) - Posted 2 months ago

Estimada Mirela Carmen Todea Caba, Agradecemos su comentario y entendemos su preocupación por la duración del proceso de reclamación. Generalmente, el plazo medio de tramitación de reclamaciones de nuestros servicios oscila entre 3 y 5 meses. Sin embargo, en su caso concreto, su reclamación no fue enviada a la compañía aérea hasta el 09.02.2024 . Por lo tanto, le rogamos que tenga paciencia, ya que el plazo de tramitación estándar sigue siendo aplicable. Nos comprometemos a trabajar diligentemente en su nombre para resolver su reclamación lo antes posible. Si tiene alguna pregunta o necesita información actualizada sobre el progreso de su solicitud, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estamos aquí para ayudarle durante todo el proceso y asegurarnos de que tenga una experiencia positiva con Airadvisor. Gracias por elegir Airadvisor, y esperamos resolver con éxito su reclamación. Atentamente, Servicio de Atención al Cliente de Airadvisor

Posted 2 months ago

“Schlechter Service mit zurückerstattung”

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(De-ux) - Posted 2 months ago

Lieber Taulant Kurtishi, wir schätzen Ihr Feedback sehr. Im Allgemeinen beträgt die durchschnittliche Bearbeitungszeit für unsere Dienstleistungen zwischen 3 und 5 Monaten. In Ihrem speziellen Fall wurde Ihre Forderung jedoch erst am 12.02.2024 an die Fluggesellschaft übermittelt. Daher bitten wir Sie um Geduld, da die übliche Bearbeitungszeit noch gilt. Wir werden uns mit aller Kraft für Sie einsetzen, um Ihre Forderung so schnell wie möglich zu bearbeiten. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundenserviceteam - info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Vielen Dank, dass Sie sich für Airadvisor entschieden haben, und wir freuen uns darauf, Ihren Fall erfolgreich zu lösen. Mit freundlichen Grüßen, AirAdvisor-Team

Posted 2 months ago

“No. Your agent is very poorly advised.”

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(En-ux) - Posted 2 months ago

Dear Damian, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 2 months ago

“Appalled that the nature of your business was not clear”

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(En-ux) - Posted 2 months ago

Dear Paul, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 2 months ago

“Malísima experiencia, desconocía el proceso y ellos sin más.me han cobrado”

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(Es) - Posted 2 months ago

Estimado Miguel Angel Cedeno Mejias, Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer una total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 2 months ago

“Nu ati recuperat nimic, doar ati incasat comisionul.”

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(Ro) - Posted 2 months ago

Dragă Marcu Malina-Stefania, Apreciem solicitarea dumneavoastră privind taxele. Dorim să ne asigurăm că nu există nicio confuzie în ceea ce privește structura noastră de prețuri. Pentru a oferi o transparență totală, punem la dispoziție lista noastră de prețuri pe site-ul nostru la adresa https://airadvisor.com/en/pricelist. Această pagină oferă informații detaliate despre prețurile noastre și este accesibilă tuturor clienților, fără niciun cost. În plus, luăm comunicarea în serios și ne propunem să ne ținem clienții informați. Puteți găsi informații despre comisionul nostru în profilul dumneavoastră de revendicare. În plus, includem detalii despre procentul de comision și suma finală pe care o veți primi în e-mailurile pe care le trimitem clienților noștri. Aceste măsuri sunt luate pentru a ne asigura că sunteți bine informat cu privire la structura costurilor legate de cererea dumneavoastră de despăgubire. Prioritatea noastră este de a oferi un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde la orice întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Vă salutăm cu drag, Echipa AirAdvisor

Posted 2 months ago

“As Fi avut de luat 400 de euro deapagubire de la wizz doar PT CA am aplicat prin airadvisor m-ar fi taxat 127 de euro si EU as fi ramas cu restul . Ms mult!”

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(Ro-ux) - Posted 2 months ago

Dragă Alex - Paul, Apreciem solicitarea dumneavoastră privind taxele. Dorim să ne asigurăm că nu există nicio confuzie în ceea ce privește structura noastră de prețuri. Pentru a oferi o transparență totală, punem la dispoziție lista noastră de prețuri pe site-ul nostru la adresa https://airadvisor.com/en/pricelist. Această pagină oferă informații detaliate despre prețurile noastre și este accesibilă tuturor clienților, fără niciun cost. În plus, luăm comunicarea în serios și ne propunem să ne ținem clienții informați. Puteți găsi informații despre comisionul nostru în profilul dumneavoastră de revendicare. În plus, includem detalii despre procentul de comision și suma finală pe care o veți primi în e-mailurile pe care le trimitem clienților noștri. Aceste măsuri sunt luate pentru a ne asigura că sunteți bine informat cu privire la structura costurilor legate de cererea dumneavoastră de despăgubire. Prioritatea noastră este de a oferi un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde la orice întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Vă salutăm cu drag, Echipa AirAdvisor

Posted 2 months ago

“No follow up or progress sent.”

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(En-ux) - Posted 2 months ago

Dear Timothy Smart, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 6 months. However, in your specific case, your claim was only sent to the airline on 09.10.2023. You can always see your case status and comments from your manager in your personal account on our website https://airadvisor.com/en‍. Therefore, we kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 2 months ago

“Muito tempo a resolver”

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(Pt) - Posted 2 months ago

Cara Marlene Capelas, Compreendemos a sua frustração com o tempo de espera e o esforço investido no seu pedido. Gostaríamos de lhe fornecer algum contexto relativamente ao seu caso. Temos um procedimento estabelecido para o pedido de indemnização, de acordo com o qual trabalhamos. O processo de pedido de indemnização demora 3-6 meses se a companhia aérea aceitar pagar a indemnização sem referência a força maior. Se recebermos uma recusa da companhia aérea ou não obtivermos resposta, remetemos o caso para os nossos advogados e continuamos a trabalhar no pedido de indemnização em tribunal. Neste caso, o processamento do pedido demora 6 a 9 meses, uma vez que depende do número de processos nos tribunais da jurisdição em causa. A sua reclamação foi enviada à companhia aérea em 21.02.2023 e depois foi remetida para o tribunal em 10.08.2023 devido à falta de resposta da companhia aérea. Este processo judicial é iniciado para garantir a sua indemnização, mas pode efetivamente demorar algum tempo. O prazo dos procedimentos legais pode variar consoante o caso específico e a jurisdição em que está a ser tratado. Compreendemos que este processo pode ser moroso e pedimos sinceras desculpas por qualquer incómodo que possa ter causado. O nosso compromisso é prosseguir o seu pedido de indemnização de forma diligente e garantir que recebe a compensação a que tem direito. Compreendemos a frustração que estes atrasos podem causar, mas asseguramos-lhe que estamos a trabalhar diligentemente para resolver o seu caso da melhor forma possível. A indemnização foi paga em 23.01.2024. O tempo necessário para que o dinheiro seja transferido para a sua conta depende do seu banco. Obrigado por ter escolhido a AirAdvisor e o nosso objetivo é melhorar a sua experiência de todas as formas possíveis. Com os melhores cumprimentos, Equipa AirAdvisor

Posted 2 months ago

“Více jak po třech měsících mi ještě nepřišla žádná zpráva o odškodnění”

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(Cz-ux) - Posted 2 months ago

Vážená paní Dagmar Roscherová, vážíme si Vaší zpětné vazby a chápeme Vaše obavy z délky trvání reklamačního řízení. Obecně se průměrná doba řízení o reklamaci u našich služeb pohybuje v rozmezí 3 až 5 měsíců. Ve Vašem konkrétním případě však byla Vaše reklamace odeslána letecké společnosti až 17. 10. 2023. Proto Vás prosíme o trpělivost, neboť stále platí standardní doba vyřízení. Jsme odhodláni ve Vašem zájmu usilovně pracovat na co nejrychlejším vyřešení Vaší reklamace. Pokud máte jakékoli další dotazy nebo potřebujete aktuální informace o průběhu vyřizování vaší reklamace, neváhejte se obrátit na náš tým zákaznické podpory. Jsme zde, abychom vám v průběhu celého procesu pomohli a zajistili vám pozitivní zkušenosti se společností Airadvisor. Děkujeme, že jste si vybrali společnost Airadvisor, a těšíme se na úspěšné vyřešení vaší reklamace. S pozdravem, Zákaznická podpora společnosti Airadvisor

Posted 2 months ago

“Multiple delays and multiple failures of submission despite including all paperwork. It is not clear if I have received the rebates requested.”

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(En) - Posted 2 months ago

Dear Eric Rosenthal, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 6 months. However, in your specific case, your claim was only sent to the airline on 27.07.2023. The compensation was paid on 19.01.2024. Therefore, the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 2 months ago

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