AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.53

4.5 Rating 28,488 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Deberia haber salido a las 13,45 y a las 21,30 seguimos en el aeropuerto”

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Posted 13 hours ago

“Nessun rimborso al momento quindi la recensione è negativa, la cambierò quando arriverà concretamente il rimborso.”

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(It-ux) - Posted 14 hours ago

“Me parece un timo, ya que a mi esposa y amigos en el mismo viaje la aerolinea les paga 400€ y a mi me dicen que les paga 350€ y luego la comisión, pero lo dicho se quedan por el morro con 50€.”

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(Es) - Posted 19 hours ago

“No o hemos tenido respuesta”

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(Es-ux) - Posted 21 hours ago

“Lied in FAQ and refused to reassign the assigned claim back to me and refused to explain the reason even after I asked for it several times. Scam.”

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(En) - Posted 21 hours ago

“Wasn't compensated the promised amount of money. I was promised 400€ but only received 280€.”

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(En) - Posted 21 hours ago

“Not a fair return”

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(En) - Posted 21 hours ago

“Why should I wait all this time ive spend the night the airport slept on the ground cold floor”

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(En-ux) - Posted 1 day ago

“Not very good expérience, from my opinion, you're commission its way to big”

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(En) - Posted 2 days ago

“Booooooooo”

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(It) - Posted 4 days ago

“Miały być dwa kliknięcia. Kolejne mijanie się z realiami.”

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(Pl) - Posted 4 days ago

“Intarzieri intentionate pentru a se percepe comision mai mare. Din 600 euro initial m am ales cu 200 euro dupa 2 ani si jumatate!! NU RECOMAND!!!”

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(Ro) - Posted 4 days ago

“Nie polecam jedno wielkie oszustwo piszą że dostaje się inną kwotę a przychodzi co do czego dostaje się tzw ochłapy. Z całego serca nie polecam”

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(Pl) - Posted 4 days ago

“Air Advisor keep lots of the money you claim. I would’ve got 700€ from TUI and got £500 from Air Advisor. DO NOT START A CLAIM. You can’t cancel the claim once you have started it.”

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(En) - Posted 5 days ago

Dear Isabel Rose Littlehales, Thank you for sharing your feedback. We understand your concern regarding the amount you received and would like to clarify how the compensation and AirAdvisor’s fee were calculated in your case. Your flight distance was 1,577.53 km. Under Regulation (EC) No. 261/2004, the applicable compensation for a flight between 1,500 and 3,500 km is €400 per passenger. Therefore, the compensation applicable to your flight was €400 per passenger. AirAdvisor provides its services under a No-Win-No-Fee model. This means that you do not pay anything upfront. When compensation is successfully collected from the airline, our commission is deducted from the amount received and the remaining balance is transferred to the passenger. In your case, the compensation was paid by the airline on 24 September 2026. Our success fee at the pre-trial stage is 30% of the collected compensation, meaning that from €400, the applicable commission is €120 and the remaining €280 is transferred to the passenger. Our fees are publicly available in our https://airadvisor.com/en/pricelist so customers can review the applicable charges before using our service. You can also find further information about how AirAdvisor compares with other flight-compensation services on our website. Regarding cancellation, when a customer starts a claim, they authorize AirAdvisor to act on their behalf. The possibility of terminating a claim depends on the stage it has reached. Once the claim has been prepared and submitted to the airline, it cannot simply be cancelled under the applicable terms. We appreciate that the process and fee structure may not have been clear from your perspective, and we take your feedback regarding transparency seriously. Warm regards, The AirAdvisor Team

Posted 3 days ago

“Poor service”

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(En) - Posted 5 days ago

“Aucun retour aucune info depuis plus de trois mois”

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(Fr-ux) - Posted 5 days ago

Chère Béatrice Bardin, Nous comprenons votre mécontentement face à l’absence de nouvelles depuis plus de trois mois et nous sommes désolés que vous ayez dû attendre aussi longtemps. Nous avons bien traité et transmis votre réclamation à la compagnie aérienne. Dès que nous aurons reçu une réponse de la compagnie concernant votre dossier, nous vous en informerons sans délai. Nous tenons toutefois à attirer votre attention sur le fait qu’Air Canada est réputée pour la lenteur du traitement des réclamations. La compagnie applique également des critères d’indemnisation particulièrement stricts, ce qui peut rendre les démarches plus complexes et prolonger le délai de traitement. Ainsi, même si le délai habituel de traitement est de 3 à 5 mois, votre dossier peut nécessiter davantage de temps en raison des procédures et de la complexité des échanges avec Air Canada. Nous vous remercions sincèrement pour votre patience et votre compréhension. Soyez assuré(e) que votre dossier reste suivi et que nous vous communiquerons toute évolution dès que nous disposerons d’une information concrète de la compagnie aérienne. Cordialement, L'équipe AirAdvisor

Posted 3 days ago

“They took 400€ and pay me 100€ 30% fee change for 50%... at the end i received 25% Information on AirAdvisor panel isn't clear”

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(Pt) - Posted 5 days ago

Dear Alberto Jacob, Thank you for your feedback. We understand that the payment may be confusing, particularly when the case has progressed to the legal stage. The airline paid €200 in compensation per passenger. As your case had already proceeded to court, the applicable AirAdvisor success fee was 50%. Therefore, from the €200 compensation received for your passenger, the applicable fee was €100, and we transferred the remaining €100 to you. We are also still waiting for the bank details for your fellow passenger in order to transfer their compensation. Typically, compensation is paid to each passenger separately, in accordance with the passenger details associated with the ticket. We understand your concern regarding the information displayed in the AirAdvisor panel. We continuously work to make the claim status, payment information, and applicable fees as clear and transparent as possible. If you have any questions about the calculation or the payment for your passenger, please contact our support team and we will be happy to clarify the details of your case. Warm regards, The AirAdvisor Team

Posted 3 days ago

“Extremely unresponsive to inquiries and only let me know of the arbitration outcome months after it was reached”

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Posted 6 days ago

Dear Valued Client, We’re sorry to hear that you were disappointed with the communication regarding your claim and that you felt you were not kept sufficiently informed about the progress of your case. We understand how frustrating it can be to receive information about an arbitration outcome only months after the decision was reached. We always aim to keep our clients updated throughout the process and provide relevant information as soon as it becomes available to us. We also appreciate your feedback regarding our responsiveness to inquiries. Clear and timely communication is very important, especially when a claim involves a lengthy legal or arbitration process. We would be happy to review your case and the communication history to better understand what happened and address any concerns regarding the timing of the updates. Please contact us at info@airadvisor.com with your claim details so our team can look into this for you. Thank you for bringing this matter to our attention. Warm regards, The AirAdvisor Team

Posted 3 days ago

“Fee 30% even up to 50% Fee 30% - Fee 30% - si trattengono il 30% su tutti i casi - alle volte anche il 50%. E ti dicono che tu non hai il diritto di scrivere alla compagnia. Esperienza decisamente negativa con AirAdvisor, da evitare. Ho aperto una richiesta a luglio per €250: a distanza di tre mesi non ho visto un solo centesimo. Considerando le loro percentuali, a questo punto dovrei sperare di portarne a casa 125€, ma dopo mesi di attesa la situazione è bloccata. Ti dicono che non sono riusciti a recuperare i soldi e che bisogna andare in tribunale — facendo salire la commissione al 50% — senza darti alcun dettaglio verificabile, numero di caso o identificazione chiara di dove, come e quando si muoveranno. Per giunta, l'assistenza risponde una volta ogni 10-15 giorni con messaggi vaghi che fanno solo perdere tempo. A questo punto non so nemmeno quanto sperarci, magari un giorno arriveranno, chi lo sa, ma la gestione è davvero deludente. Il consiglio migliore? State alla larga da queste piattaforme e fate da soli: io ho gestito tutto per conto mio con la compagnia aerea (Delta / American Airlines) e ho preso il triplo dei soldi semplicemente informandomi tramite l'intelligenza artificiale (usate Gemini o Claude). Siamo nell'era dell'AI: fanno un lavoro nettamente migliore, molto più veloce e senza trattenersi il 50% di commissione. [English] A very negative experience with AirAdvisor, stay away. I submitted a claim for €250 back in July: three months later, I haven't seen a single cent. Considering their cuts, at this point I should hopefully get €125, but after months of waiting, everything is stalled. They claim they couldn't recover the money and suddenly tell you they need to take it to court — pushing their fee up to 50% — without providing any verifiable details, case numbers, or clear identification of where, how, or when this is happening. On top of that, support replies once every 10 to 15 days with vague messages that just waste your time. At this point I don't even know how much hope to have left, maybe they will arrive one day, who knows, but the handling of the case is truly disappointing. The best advice? Stay away from these platforms and do it yourself: I handled everything on my own with the airline (Delta / American Airlines) and got triple the amount simply by doing my research through artificial intelligence (use Gemini or Claude). We are in the AI era: they do a much better, much faster job, and they don't take a 50% cut.”

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(It-ux) - Posted 6 days ago

Dear Carlo Vincent Piccardo, Thank you for sharing your feedback. We appreciate your concerns and would like to clarify how our fees and the legal process work. Fees: Our fees are transparent and are available in our public price list. AirAdvisor operates on a success-fee basis, meaning a commission is charged when a claim is successfully recovered. The applicable fees and conditions are provided to clients as part of the claim process and can also be reviewed in our https://airadvisor.com/en/pricelist. Court referral: When an airline does not respond to a claim or does not pay within the applicable period, the case may need to be referred for legal action. At this stage, the costs involved are different from those of a standard pre-trial claim, as legal representatives and potential court-related expenses must be covered. For this reason, the applicable commission for cases that proceed to the legal/court stage is 50% rather than 30%. This information, including the applicable court-related fees, is also included in our public price list. We understand that a 50% commission may be concerning. However, it reflects the additional costs and legal work involved when a claim has to be pursued through court proceedings. Our team continues to assist with these cases and works with legal partners to pursue the compensation on behalf of our clients. We appreciate your feedback regarding communication and the time taken to process your claim. We understand that clients want clear information about the status of their case, particularly when the process takes longer than expected. Your comments will be taken into consideration as we continue working to improve our service and communication. Kind regards, AirAdvisor Team

Posted 4 days ago

“Nie złożyłam wniosku, czemu zostało to zrobione bez mojej zgody???? Wypełnienie poszczególnych pól w procesie online bez ostatecznego zatwierdzenia i wysłania wniosku nie stanowi zawarcia wiążącej umowy ani udzielenia zgody na dysponowanie pełnomocnictwem.”

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(Pl-ux) - Posted 6 days ago

Dzień dobry Julia Władyka, Dziękujemy za wiadomość. Rozumiemy Pani zdziwienie i chcielibyśmy wyjaśnić, w jaki sposób doszło do rozpoczęcia procesu reklamacyjnego. Po pierwsze, gdy klient rozpoczyna proces składania wniosku na naszej stronie internetowej, udziela nam upoważnienia do działania w jego imieniu. Pozwala nam to reprezentować klienta w kontaktach i negocjacjach z linią lotniczą oraz prowadzić dalszą część procesu w celu uzyskania należnej rekompensaty za niedogodności związane z lotem. W Pani przypadku w dokumentach dotyczących zgłoszenia znajduje się podpisane przez Panią pełnomocnictwo (Power of Attorney). Poprzez podpisanie tego dokumentu klient nieodwołalnie przenosi na AirAdvisor prawa do dochodzenia określonych w nim płatności, dzięki czemu AirAdvisor może samodzielnie kontynuować pozostałą część procesu reklamacyjnego. Dlatego też działanie w sprawie nie zostało podjęte bez podstawy — opierało się na udzielonym pełnomocnictwie i dokumentach znajdujących się w Pani zgłoszeniu. Rozumiemy jednak, że mogła Pani nie być świadoma wszystkich konsekwencji podpisania tego dokumentu. Jeśli ma Pani pytania dotyczące pełnomocnictwa lub sposobu, w jaki zostało ono wykorzystane w Pani sprawie, zachęcamy do kontaktu z naszym zespołem obsługi klienta, abyśmy mogli udzielić dalszych wyjaśnień. Z poważaniem, Zespół AirAdvisor

Posted 5 days ago

AirAdvisor is rated 4.5 based on 28,488 reviews