Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Don't hear nothing back”

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(En-ux) - Posted 16 hours ago

“dålig sida som låter inte en gå vidare men så trodde inte det blev klart men ändå får ett email att jag är klar...”

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(Sv-ux) - Posted 1 day ago

“why must i submit documents or proof. over and over again. i was on a flight with my mother and 2 syblings Our claim was cancelled.”

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(En-us-ux) - Posted 1 month ago

Dear Kyle J Bowman Griffin, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. It’s possible there was a delay in processing the documents, which led to the duplicate request. Please note that a separate claim has been created for each passenger you listed as a fellow passenger when registering on our website. If your fellow passenger did not finish his own claim, therefore we can`t proceed with it now. He should check his email, find the email from Airadvisor, enter his own claim, sign it individually and add documents. Please be aware that when the client starts the claim process on our platform, we only require a few basic documents, such as a passport/ID, ticket, or booking confirmation. However, please note that the airline may ask for additional documents, in which case we will have to request them from the client. In this case, we inform the clients and guide them through each step of the process. Regrettably, we are unable to pursue compensation as it does not apply in this situation. Official information indicates that your flight was disrupted due to adverse weather conditions. Per the relevant legislation of EC 261/2004 Regulation, airlines are not obligated to provide compensation for disruptions beyond their control. While we regret not being able to assist you on this occasion, you may still submit claims for delayed or cancelled flights within the last THREE years. We hope you never encounter flight disruptions again, but please know that we are here to assist you if such circumstances arise in the future. Best regards, AirAdvisor Team

Posted 4 weeks ago

“Very bad experience.”

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(En) - Posted 1 month ago

Dear Valued Client, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 month ago

“Muy Buen servicio”

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(Es-ux) - Posted 1 month ago

“Commissioni troppo alta, il 50%”

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(It) - Posted 1 month ago

Gentile cliente, ti ringraziamo per la tua richiesta relativa alle commissioni. Desideriamo assicurarci che non vi siano dubbi in merito alla nostra struttura dei prezzi. Per garantire la massima trasparenza, il nostro listino prezzi è disponibile sul nostro sito web all'indirizzo https://airadvisor.com/en/pricelist. Questa pagina offre informazioni dettagliate sui nostri prezzi ed è accessibile a tutti i clienti gratuitamente. Inoltre, attribuiamo grande importanza alla comunicazione e ci impegniamo a tenere informati i nostri clienti. Puoi trovare informazioni sulla nostra commissione nel tuo profilo di reclamo. Inoltre, nelle e-mail che inviamo ai nostri clienti includiamo dettagli sulla percentuale di commissione e sull'importo finale che riceverai. Queste misure sono state adottate per garantire che tu sia ben informato sulla struttura dei costi relativi al tuo reclamo. Se una richiesta viene deferita al tribunale a causa della mancata risposta della compagnia aerea, il tribunale potrebbe addebitare una commissione e anche gli avvocati dovrebbero essere pagati. Pertanto, la commissione per i casi giudiziari è del 50%, non del 30%. Si tratta di una procedura standard e facciamo del nostro meglio per assistere nei casi giudiziari al fine di massimizzare il risarcimento per i nostri clienti. Poiché la compagnia aerea non ha pagato il tuo reclamo entro il termine stabilito, abbiamo avviato la procedura di azione legale assegnando il tuo caso ad avvocati in data 02.05.2025. Il risarcimento è stato finalmente pagato il 21.05.2025. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti e siamo a tua disposizione per qualsiasi ulteriore domanda o chiarimento. Se hai ulteriori domande o desideri ricevere ulteriori informazioni, non esitare a contattare il nostro team di assistenza clienti all'indirizzo info@airadvisor.com. Ci impegniamo a fornirti il miglior servizio possibile. Grazie per la comprensione. Cordiali saluti, Il team AirAdvisor

Posted 1 month ago

“Servizio inutile e scandaloso, Trattengono il 50% del rimborso in commissioni!!”

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Posted 2 months ago

Gentile Mauro Colonna, comprendiamo la sua frustrazione per l'impegno profuso nella sua richiesta di risarcimento. Vorremmo fornirle alcune informazioni sul ritardo nel trattamento del suo caso. Commissioni: è importante sottolineare che le nostre commissioni sono trasparenti e consultabili nel nostro listino prezzi all'indirizzo https://airadvisor.com/en/pricelist. Applichiamo una commissione sui casi risolti con esito positivo e tali informazioni sono accessibili a tutti i clienti. Rinvio al tribunale: se una richiesta viene rinviata al tribunale a causa della mancata risposta della compagnia aerea, il tribunale può addebitare una commissione e anche gli avvocati devono essere pagati. Pertanto, la commissione per i casi giudiziari è del 50%, non del 30%. Si tratta di una procedura standard e facciamo del nostro meglio per assistere i nostri clienti nei casi giudiziari al fine di ottenere il massimo risarcimento possibile. Le informazioni sulle spese processuali sono incluse anche nel listino prezzi sul nostro sito - https://airadvisor.com/en/pricelist Questo procedimento legale viene avviato per garantire il risarcimento, ma può richiedere del tempo. I tempi del procedimento legale possono variare a seconda del caso specifico e della giurisdizione in cui viene trattato. Il nostro impegno è quello di perseguire con diligenza la vostra richiesta e garantire che riceviate il risarcimento che vi spetta. Comprendiamo la frustrazione che tali ritardi possono causare, ma vi assicuriamo che stiamo lavorando con diligenza per risolvere il vostro caso nel miglior modo possibile. Apprezziamo la vostra pazienza e la fiducia nei nostri servizi e continueremo a lavorare instancabilmente per portare a termine con successo la vostra richiesta di risarcimento. Se avete ulteriori domande o dubbi, non esitate a contattare il nostro team di assistenza clienti. Siamo qui per assistervi durante tutto il processo e fornirvi il supporto necessario. Grazie per la vostra comprensione. Cordiali saluti, Il team di AirAdvisor

Posted 2 months ago

“Acerca de uma ano que continuo aguardar um credito por uma reclamação de um voo!!”

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(Pt-ux) - Posted 2 months ago

Caro Henrique Castro, Compreendemos a sua frustração com o tempo de espera e o esforço investido no seu processo. Gostaríamos de lhe dar algum contexto sobre o atraso no seu caso. No seu caso específico, a sua reclamação foi enviada para a companhia aérea em 13.05.2024. A sua reclamação foi remetida para o tribunal em 17.10.2024 devido à falta de resposta da companhia aérea. Este processo judicial é iniciado para garantir a sua indemnização, mas pode efetivamente demorar algum tempo. O prazo dos procedimentos legais pode variar consoante o caso específico e a jurisdição em que está a ser tratado. Compreendemos que este processo pode ser moroso e pedimos sinceras desculpas por qualquer incómodo que possa ter causado. O nosso compromisso é prosseguir o seu pedido de indemnização de forma diligente e garantir que recebe a compensação a que tem direito. Compreendemos a frustração que tais atrasos podem causar, mas asseguramos-lhe que estamos a trabalhar diligentemente para resolver o seu caso da melhor forma possível. Agradecemos a sua paciência e confiança nos nossos serviços e continuaremos a trabalhar incansavelmente para que a sua queixa seja resolvida com êxito. Se tiver mais alguma dúvida ou preocupação, não hesite em contactar a nossa equipa de apoio ao cliente. Estamos aqui para o ajudar durante todo o processo e fornecer o apoio de que necessita. Obrigado pela sua compreensão. Atenciosamente, Equipa AirAdvisor

Posted 2 months ago

“Do not keep you updated with ongoing claim”

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(En-ux) - Posted 3 months ago

“W listopadzie złożyłam wniosek o odszkodowanie za opóźniony lot przez Air Advisor. Jest kwiecień i do tej pory nie mam żadnych informacji odnośnie tego wniosku. Nie polecam tej firmy.”

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(Pl-ux) - Posted 3 months ago

Szanowna Bernadetta Witek, Doceniamy Twoją opinię i rozumiemy Twoje obawy dotyczące czasu trwania procesu reklamacyjnego. Chciałbym zauważyć, że Ryanair ma reputację przewoźnika, który długo rozpatruje skargi. Ryanair jest znany ze swojej rygorystycznej polityki odszkodowawczej, która utrudnia uzyskanie odszkodowania. W związku z tym informujemy, że czas rozpatrywania może być dłuższy niż standardowe 3-5 miesięcy ze względu na zawiłości tej konkretnej linii lotniczej. Zobowiązujemy się do sumiennej pracy w Twoim imieniu, aby jak najszybciej rozwiązać Twoje roszczenie. Jeśli masz dodatkowe pytania lub potrzebujesz aktualnych informacji na temat postępów w rozpatrywaniu roszczenia, skontaktuj się z naszym zespołem obsługi klienta. Jesteśmy tutaj, aby pomóc Ci w całym procesie i zapewnić pozytywne doświadczenia z Airadvisor. Dziękujemy za wybranie Airadvisor i z niecierpliwością czekamy na pomyślne rozpatrzenie roszczenia. Z poważaniem, Obsługa klienta Airadvisor

Posted 3 months ago

“Despite having a 22 hour delay for a 3 hour flight with TAP, while other airlines did not have such delays, AirAdvisor did not manage to get any compensation for the flight delay (besides some consumption). TAP had responded the 22 hour delay was outside of their control, but that does not make sense given other airlines on the same route did not experience those problems. Beforehand AirAdvisor had said they would deploy a lawyer if TAP would not pay, but they did not do that. Because the costs of the lawyer would be higher than the costs of their commission. Very disappointing.”

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Posted 3 months ago

Dear Lourenco, We understand your frustration regarding the outcome of your claim. Unfortunately, airlines often cite extraordinary circumstances to deny compensation, even when the situation seems unfair. The cancellation of flight TP675 from AMS to LIS on 14-02-2025 was due to adverse weather conditions. According to EC 261/2004 Regulation, airlines are not obligated to provide compensation for disruptions beyond their control. Weather conditions play a significant role in aviation operations. If there were adverse weather conditions such as strong winds, fog, or low visibility specifically affecting your flight, it might have led to your flight being diverted or delayed while other flights were still able to land. Different aircraft types have varying performance capabilities, including their ability to operate in adverse weather conditions or on shorter runways. It's possible that the other planes operated normally on the same day were using aircraft better suited to the prevailing conditions or had alternative routes available to them. In cases like yours, we carefully assess whether legal action is viable. If there is a strong chance of winning in court, we proceed with a lawsuit. However, in some cases, the legal costs outweigh the potential compensation, making it difficult to proceed. On a positive note, regarding the reimbursement of the additional costs mentioned in your claim, we have good news! We have reached an agreement with the airline for the reimbursement. We genuinely appreciate your trust and regret that we couldn’t achieve the full outcome you were hoping for. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 3 months ago

“L'intervention de AirAdvisor dans mon indemnisation d'annulation d'avion m'a fait perdre 180€ et engendré un retard de résolution du pb. Celle-ci aurait dû être traitée prioritairement par IBERIA qui avait accepté de payer.”

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(Fr) - Posted 4 months ago

Cher Michel Lemoine, Tout d'abord, lorsque les clients lancent le processus de réclamation sur notre site Web, ils nous accordent le pouvoir d'agir en leur nom. Cela nous permet de représenter le client dans les négociations avec la compagnie aérienne, en l'aidant à obtenir une indemnisation pour les désagréments liés au vol. Notre processus de réclamation est conçu pour être simple et convivial, permettant aux passagers d'évaluer rapidement leur éligibilité à une indemnisation et de recevoir le résultat - le paiement. Nous apprécions votre demande de renseignements sur les frais. Nous voulons nous assurer qu'il n'y a pas de confusion concernant notre structure de prix. Pour assurer une transparence totale, nous mettons notre liste de prix à disposition sur notre site web à l'adresse https://airadvisor.com/en/pricelist. Cette page offre des informations détaillées sur nos prix et est accessible à tous les clients sans frais. De plus, nous prenons la communication au sérieux et nous nous efforçons de tenir nos clients informés. Vous trouverez des informations sur notre commission dans votre profil de réclamation. En outre, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les e-mails que nous envoyons à nos clients. Ces mesures sont prises pour vous assurer que vous êtes bien informé de la structure des coûts liés à votre réclamation. Notre priorité est de fournir un service transparent et efficace à tous nos clients, et nous sommes là pour répondre à toute question ou demande de clarification supplémentaire dont vous pourriez avoir besoin. Si vous avez d'autres questions ou si vous avez besoin d'informations complémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à vous fournir le meilleur service possible. Nous vous remercions de votre compréhension. Cordialement, L'équipe AirAdvisor

Posted 3 months ago

“Nefasta no volveré a trabajar con ellos.”

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(Es) - Posted 4 months ago

Estimada Alba Olano Barquin: Agradecemos sus comentarios. Nos encantaría comprender mejor su experiencia, por lo que le hemos pedido más detalles sobre su reseña. Su compensación se pagó el 05.03.2025, mientras que su reclamación se presentó solo el 31.01.2025. Por lo general, el plazo medio de tramitación de reclamaciones de nuestros servicios oscila entre 3 y 5 meses. Sin embargo, en su caso concreto, solo tardó 1 mes. Sus comentarios son muy valiosos, ya que nos ayudan a mejorar continuamente nuestros servicios. Nuestra prioridad es proporcionar un servicio transparente y eficiente a todos nuestros clientes, y estamos aquí para responder a cualquier otra pregunta o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a proporcionarle el mejor servicio posible. Gracias por su comprensión. Atentamente, Equipo de AirAdvisor

Posted 4 months ago

“Coût prohibitif”

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(Fr-ux) - Posted 4 months ago

Cher Laurent Buffault, Nous apprécions votre demande de renseignements sur les frais. Nous voulons nous assurer qu'il n'y a pas de confusion concernant notre structure de prix. Pour assurer une transparence totale, nous mettons notre liste de prix à disposition sur notre site web à l'adresse https://airadvisor.com/en/pricelist. Cette page offre des informations détaillées sur nos prix et est accessible à tous les clients sans frais. De plus, nous prenons la communication au sérieux et nous nous efforçons de tenir nos clients informés. Vous trouverez des informations sur notre commission dans votre profil de réclamation. En outre, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les e-mails que nous envoyons à nos clients. Ces mesures sont prises pour vous assurer que vous êtes bien informé de la structure des coûts liés à votre réclamation. Notre priorité est de fournir un service transparent et efficace à tous nos clients, et nous sommes là pour répondre à toutes les questions ou demandes de clarification que vous pourriez avoir. Si vous avez d'autres questions ou si vous avez besoin d'informations supplémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à vous fournir le meilleur service possible. Merci de votre compréhension. Cordialement, L'équipe AirAdvisor

Posted 4 months ago

“Jestem rozczarowany spodziewałem się czegoś więcej”

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(Pl) - Posted 4 months ago

Drogi Macieju Czekierda, Przykro nam słyszeć, że jesteś rozczarowany. Niestety w tym przypadku rekompensata nie przysługuje. Zgodnie z oficjalnymi wytycznymi lot W42033 z Międzynarodowego Portu Lotniczego im. Jana Pawła II Kraków-Balice na lotnisko Oslo Gardermoen w dniu 20 stycznia 2025 r. został odwołany z powodu trudnych warunków pogodowych na lotnisku docelowym, które uniemożliwiły wykonanie lotu zgodnie z pierwotnym planem. Zgodnie z obowiązującymi przepisami, linie lotnicze nie są zobowiązane do wypłaty odszkodowań za zakłócenia spowodowane okolicznościami, na które nie mają wpływu. Z przyjemnością informujemy jednak, że udało nam się wynegocjować zwrot dodatkowych kosztów poniesionych w związku z zakłóceniem lotu. Został on wypłacony w dniu 2025-03-03. Naszym priorytetem jest zapewnienie przejrzystej i skutecznej obsługi wszystkim naszym klientom i jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 4 months ago

“Well… you will need to pay half of the compensation for fees, basically you can do same thing by your self and get full compensation, unfortunately this time I lost around 200e just for fees..”

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(En-ux) - Posted 4 months ago

Dear Titas Murauskas, please note, your case has been closed at your request. We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 4 months ago

“Comisionul este foarte mare! Si ce e mai neplacut e ca comisionul il expuneti abea dupa ce finalizez cererea de despagubire!”

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(Ro) - Posted 4 months ago

Stimate client valoros, Apreciem solicitarea dumneavoastră cu privire la tarife. Dorim să ne asigurăm că nu există nicio confuzie cu privire la structura noastră de prețuri. Pentru a asigura o transparență deplină, lista noastră de prețuri este disponibilă pe site-ul nostru la adresa https://airadvisor.com/en/pricelist. Această pagină oferă informații detaliate cu privire la prețurile noastre și este accesibilă tuturor clienților fără niciun cost. În plus, luăm în serios comunicarea și ne propunem să ne ținem clienții informați. Puteți găsi informații despre comisionul nostru în profilul dvs. de cerere. În plus, includem detalii despre procentul comisionului și suma finală pe care o veți primi în e-mailurile pe care le trimitem clienților noștri. Aceste măsuri sunt luate pentru a ne asigura că sunteți bine informați cu privire la structura costurilor legate de cererea dumneavoastră. Prioritatea noastră este să oferim un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde oricăror întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 4 months ago

“Abzocke zu hohe Servicekosten die ich im Nachhinein gesehen habe beim nächsten Mal mache ich alles selber”

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(De) - Posted 5 months ago

Sehr geehrter Kunde, wir danken Ihnen für Ihre Anfrage zu den Gebühren. Wir möchten sicherstellen, dass es keine Missverständnisse bezüglich unserer Preisstruktur gibt. Um vollständige Transparenz zu gewährleisten, stellen wir unsere Preisliste auf unserer Website unter https://airadvisor.com/en/pricelist zur Verfügung. Diese Seite bietet detaillierte Informationen zu unseren Preisen und ist für alle Kunden kostenlos zugänglich. Darüber hinaus nehmen wir Kommunikation ernst und möchten unsere Kunden auf dem Laufenden halten. Informationen zu unserer Provision finden Sie in Ihrem Antragsprofil. Außerdem fügen wir den E-Mails, die wir an unsere Kunden senden, Details zum Provisionsprozentsatz und dem Endbetrag bei, den Sie erhalten werden. Diese Schritte werden unternommen, um sicherzustellen, dass Sie über die Kostenstruktur im Zusammenhang mit Ihrem Antrag gut informiert sind. Unser vorrangiges Ziel ist es, allen unseren Kunden einen transparenten und effizienten Service zu bieten, und wir stehen Ihnen für alle weiteren Fragen oder Erläuterungen zur Verfügung. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundensupport-Team – info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Wir danken Ihnen für Ihr Verständnis. Mit freundlichen Grüßen AirAdvisor Team

Posted 5 months ago

“Promtitudine”

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(Ro-ux) - Posted 5 months ago

“Má prestação de serviços”

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(Pt-ux) - Posted 5 months ago

Prezada Tania Duarte, Agradecemos seu feedback. Gostaríamos muito de entender melhor sua experiência, por isso pedimos mais detalhes sobre sua avaliação. Seu feedback é inestimável, pois nos ajuda a melhorar continuamente nossos serviços. Nossa prioridade é oferecer um serviço transparente e eficiente a todos os nossos clientes, e estamos aqui para responder a quaisquer perguntas ou esclarecimentos adicionais que você possa precisar. Se tiver mais dúvidas ou precisar de informações adicionais, sinta-se à vontade para entrar em contato com nossa equipe de suporte ao cliente - info@airadvisor.com. Temos o compromisso de lhe oferecer o melhor serviço possível. Obrigado por sua compreensão. Atenciosamente, Equipe AirAdvisor

Posted 5 months ago

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