AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.55

4.6 Rating 4,425 Reviews

89 %

of reviewers recommend AirAdvisor

Insights

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 13th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“zero respect for the clients”

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(Pt) - Posted 3 months ago

Dear Diana, We appreciate your feedback. We regret that our service did not meet your expectations. The compensation for you was paid on 23.12.2022. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 3 months ago

“Took and absolute age from confirming you'd received my refund and advising that it had been paid to me. Didn't respond to my ticket item”

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(En) - Posted 3 months ago

Dear Paul, We appreciate your feedback. We regret that our service did not meet your expectations. Please note that the waiting time for payment from an airline depends on the airline and its internal rules and procedures. The long waiting time for payment from the airline is not our fault. According to our terms and conditions, payment must be made by AirAdvisor within 30 days after payment received and correct bank details added. Thank you for understanding!

Posted 3 months ago

“Unable to finish claim”

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(En-ux) - Posted 3 months ago

“Still waiting 6 months and not yet received any compensation. They said it would be a 30% commission and then charged 50% and I still not got anything in my account having forwarded the details requested. Feeling like I've been scammed.”

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(En) - Posted 3 months ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. The compensation was paid to your account on 19.12.2022. According to the information from the bank, the payment has been successfully credited to your account. We kindly ask you to clarify the reason why you were dissatisfied with our work. Please note that our success fee is 30% out of the collected sum at the pre-trial stage or 50% of sums collected in court or through external lawyers. As we have taken your case to court and our lawyer was working on it, the commission is 50%. Thank you for understanding!

Posted 3 months ago

“I have been informed than l had a refund received by AirAdvisor team , but they haven't sent me the money yet. I have introduced the bank details and is no one answering anymore and is more than a week since then. 1 star for support! Don't recommend!”

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Posted 3 months ago

Dear Valentin, Thank you for your feedback! We apologize if you did not receive a reply as quickly as you would have liked. According to our terms and conditions, payment must be made within 30 days after payment is received and the correct bank details added. We received the payment for you on 04.12.2022 and you added your bank details on 11/12/2022. The deadline for making the payment has not yet passed. Please wait. Thank you for your understanding!

Posted 3 months ago

“No me resulta buena, ya que si biennes cierto dicen que ayudan a hacer un reclamo, però en ninguna parte, al menos hasta responder los.datos y enviar documentos, dicen que cobran 180 mas tasa, creo q esones importante, antes de hacer o pedir informacion deberian especificar su tariffa.”

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(Es-ux) - Posted 3 months ago

Querida Ana, Gracias por su comentario. Las tarifas de los servicios de nuestra empresa están claramente indicadas en nuestro sitio web. Esta información está a disposición del público. Siempre puede consultar los precios en el siguiente enlace https://airadvisor.com/en/pricelist Gracias por su comprensión!

Posted 3 months ago

“Mi se pare greoi și exasperant modul în care cereți datele. Deja m-am saturat de câte ori mi le-ați cerut și de câte ori le-am introdus și tot mi le mai cereți. Devine agasant și enervant tot procesul. Deja mi se ia de la a continua procesul. L.E. Ca urmare a răspunsului primit, ca nu știu cum altfel sa răspund. Buna ziua, Mulțumesc pentru răspuns. Din păcate nu am găsit niciunde in cont unde as putea vorbi cu Cineva. Mai mult decât atât, știu sigur ca acum e ceva greșit în date pentru ca de câte ori ați cerut și m-ați tot învârtit, ultima oara am introdus gresit(în loc de codul rezervării am introdus nr zborului). Și nu am reușit sa îmi dau seama cum as putea modifica. Actele au fost toate de la început date, toate corecte. Apoi ați cerut iar și iar și de la mine și de la soț... aceleași acte... Nimic diferit.”

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Posted 3 months ago

Dragă Andreea, Vă mulțumim pentru feedback-ul dumneavoastră! Solicităm documentele necesare până când toate documentele corecte sunt încărcate. În plus, avocatul sau compania aeriană poate solicita documente suplimentare în procesul de colectare a despăgubirilor. Dacă sunteți sigur că ați trimis toate documentele în mod corect, puteți contacta managerul dvs. prin intermediul chat-ului din contul dvs. personal și puteți clarifica de ce vi se cere în continuare să adăugați documente. Vă mulțumim pentru înțelegere!

Posted 3 months ago

“Não realizei os passos até ao fim (o envio de documento) e mesmo assim fizeram o envio da minha reclamação.”

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(Pt-ux) - Posted 3 months ago

Olá! Obrigado pelo seu feedback! Concordou com os nossos termos e condições ao submeter uma reclamação online e assinar a Procuração. Se tivermos documentos suficientes para submeter uma reclamação, fazemo-lo sem qualquer atraso, pois isso aumenta as hipóteses de obter uma indemnização rápida para os nossos clientes. Neste caso, agimos no seu melhor interesse e ficamos surpreendidos com a infeliz revisão, pois a nossa equipa trabalhou arduamente na sua reclamação. Obrigado pela sua compreensão!

Posted 3 months ago

“Deși au trecut aproape 2 luni de când am primit mesajul ca mi s-a trimis compensația în cont, nici în ziua de astăzi nu am primit-o. Am trimis mai multe mail-uri și mesaje, dar acestea fără răspuns.”

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(Ro) - Posted 3 months ago

Dragă Aura Cristian, Apreciem feedback-ul dumneavoastră. Din anumite motive, banca ne-a returnat plata în cazul dumneavoastră. Vă rugăm să verificați dacă datele bancare sunt corecte și să confirmați acest lucru. După ce ați furnizat noi detalii bancare sau ați confirmat că detaliile dvs. sunt corecte, vă vom plăti din nou. Vă mulțumim pentru înțelegere!

Posted 3 months ago

“Téměř 2 měsíce po splatnosti stále nemám svou kompenzaci, nevím s kým komunikuji žádný podpis v e-mailu. Odpovídají na e-mail zřídka. Byla jsem šťastná za vyřešení mého zrušeného letu, ale bohužel kompenzace se ke mně nedostala. Stále čekám, ale když už mi někdo odpovi, tak že předávají můj případ kolegům k zaplacení, ale stále nic.”

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Posted 3 months ago

“My money was not received.”

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(Ro) - Posted 4 months ago

Dear Petre, We appreciate your feedback. We regret that our service did not meet your expectations. As I can see the compensation was paid to you on 24.11.2022. Since you have received your compensation we kindly ask that you reconsider your review. Thank you for understanding!

Posted 3 months ago

“The communication should be improved. It takes ages to get in contact with one of the AirAdvisor agent. Although, I was entitled 400 euros the payment was just 350 euros, why? Wizz Air gave to all the other customers of that flight that was cancelled 400 euros. Dissapointing attitude from AirAdvisor.”

Helpful Report

(Ro) - Posted 4 months ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. The airline has paid us an incomplete amount of compensation. They have deducted the Fee from the compensation payment by way of setting off our incurred expenses against your claim in line with the applicable legal provisions. The amount of Assignment Administration Fee is 50 EUR. That is why you were paid less compensation than originally claimed. Thank you for understanding!

Posted 3 months ago

“Después de cuatro meses me pedisteis información y a los seis meses más información la cual se borró del móvil y encima si cobro os quedáis con la mitad ....olé olé ole más morro no se puede tener”

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Posted 4 months ago

Estimado Francisco Javier, Agradecemos su comentario. Lamentamos que nuestro servicio no haya cumplido con sus expectativas. Tenga en cuenta que su caso está en los tribunales y nuestro abogado está trabajando en él. El examen del caso por parte del tribunal tarda entre 6 y 12 meses. Solicitamos documentos adicionales a los pasajeros si los pide un abogado o un tribunal, por lo que le hemos pedido documentos adicionales más tarde que a los demás. Gracias por su comprensión.

Posted 4 months ago

“Estou à espera de um reembolso desde Outubro de 2021 que a AirAdvisor diz me ter sido pago e até agora não recebi nada. O que é lamentável ainda com a agravante de levarem uma comissão muito elevada. Finalmente ao final de um ano recebi o meu dinheiro 💵 o que é péssimo para AirAdvisor que faz publicidade enganosa e cobra bastante caro.”

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(Pt) - Posted 4 months ago

“Alti luat bani in numele meu si eu nu am primit nici o rambursare daca nu mergeam sa intreb la wizz nici nu stiam !!!! Neseriosi si nu ati rezolvat nici o problema doar ati furat banii care trebuia sa mi dati !!!!”

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(Ro-ux) - Posted 4 months ago

Bună! Apreciem feedback-ul dumneavoastră. Regretăm că serviciile noastre nu au fost pe măsura așteptărilor dumneavoastră. Am primit reclamația dvs. la data de 08.07.2022. Am trimis-o la compania aeriană pe 09.07.2022 și am primit acordul din partea companiei aeriene de a plăti despăgubiri pentru dumneavoastră. Ați semnat împuternicirea noastră și ați încărcat toate documentele, astfel încât avem dreptul să ne ocupăm de cererea dumneavoastră de despăgubire. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 4 months ago

“Not trustable! They informed me that the compensation arrived to them and I should introduce my bank details, saying the money will be sent in maximum 30 days ( even though usually it takes less ). The 30 days had gone and I am trying to contact them for more then a week with daily mails. The contact number it is not working. If they will not answer to me ASAP I will address to national authorities to close their website as apparently it is a scam.”

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Posted 4 months ago

Dear Alexandru Iancu, Just let to inform you that your compensation was paid on 04.11.2022 to your bank account. According to our terms and conditions, payment must be made within 30 days after payment is received and the correct bank details added. The payment from the airline was received on 29.09.2022. Due to the higher number of applications, there was a slight delay in payment. Sorry for the delay and inconvenience. And thank you for your feedback! We will do our best to be better and to fix this problem. Kind regards, Airadvisor Team

Posted 4 months ago

“Hello. Please do not use your employees anymore for positive feedback, when this is actually a big scam. I have been waiting for 14 months for a claim, nobody answers to anything and this company does not even have a phone number. If you are real customers with real issues and not just employees paid for positive advertising, please do not use them for any claim.”

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Posted 4 months ago

Dear Bogdan, Thank you for taking the time to write a review, we appreciate your feedback, and we are sorry to hear you had a bad experience with us. According to the information in your claim, it is proceeding with the lawyer. Sometimes court cases term can be prolonged due to reasons such as: high flight season, flights within non-European airlines (or to/from non-European countries), missing needed docs, long airline`s responses. We can persuade our lawyer do all the best to get a successful result for you. It is in our interests too to get compensation for you. As soon as we receive news - we will immediately add it to your claim and change the claim status. You also will receive an email about this. Your patience is appreciated. Airadvisor Team

Posted 4 months ago

“Só me informam no fim do dinheiro que cobram, uma roubalheira, se era para perder tanto dinheiro tinha feito tudo sozinho, como posso cancelar um pedido de compensação?”

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(Pt-ux) - Posted 5 months ago

Olá querido! Temos informação sobre tarifação no nosso site - https://airadvisor.com/pt no bloco "Porque é que as pessoas escolhem AirAdvisor" e em https://airadvisor.com/pt/perguntas-frequentes Além disso, quando você criou uma reclamação, há um link de informações de preço adicional, onde você pode ver a taxa de comissão.

Posted 4 months ago

“My application No. 45044. I have not yet received my compensation for claim No. 45044, although I have submitted my bank details. This is the email I received from Air Advisor on 07/08/2022 Dear XXXXXX There is great news! We were able to collect compensation for your application No. 45044. To receive compensation, enter your bank account details at this link or by clicking the button below. An invoice for the services we have performed is attached. Please note that the refund will be sent in EURO unless you have requested another currency. According to our terms and conditions, payment must be made within 30 days of receiving payment and adding correct bank details.”

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Posted 5 months ago

Dear client, We received agreements to pay from Wizz to your 2 fellow passengers. However, we still did not receive the agreement to pay from Wizz for you, unfortunately. We sent a reminder about your claim to Wizz and hope they will respond to it as soon as possible.

Posted 4 months ago

“Mal. Finalmente he resuelto la solución directamente con la aerolínia y esta web sin mi consentimiento ha continuado adelante con la reclamación, sin que yo completara la autorización.”

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(Es-ux) - Posted 5 months ago

¡Hola! Le agradecemos su comentario. Lamentamos que nuestro servicio no haya cumplido con sus expectativas. Su caso se ha cerrado en cuanto se ha puesto en contacto con nosotros.

Posted 5 months ago

AirAdvisor is rated 4.6 based on 4,425 reviews