Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Servizio truffa completamente illegale Nelle condizioni dicono che si prendono una commissione del 30 % ma alla fine magicamente se ne prendono 50%. Sconsiglio vivamente sono degli imbroglioni. Prossima volta faccio da solo.”

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Posted 6 months ago

Gentile Mauro, apprezziamo il suo feedback e desideriamo chiarire la situazione. Comprendiamo la sua preoccupazione riguardo alle tariffe e al rinvio in tribunale. Tariffe: È importante notare che i nostri onorari sono trasparenti e possono essere consultati nel nostro listino prezzi all'indirizzo https://airadvisor.com/en/pricelist. Prendiamo una commissione sulle richieste di risarcimento andate a buon fine e questa informazione è accessibile a tutti i clienti. Rinvio al tribunale: Se una richiesta di risarcimento viene deferita al tribunale a causa della mancata risposta da parte della compagnia aerea, il tribunale può richiedere una commissione e anche gli avvocati devono essere pagati. Pertanto, la commissione per i casi giudiziari è del 50% e non del 30%. Si tratta di una procedura standard e noi facciamo del nostro meglio per assistere i clienti nelle cause giudiziarie al fine di massimizzare il risarcimento. Le informazioni sulle spese processuali sono incluse anche nel listino prezzi del nostro sito https://airadvisor.com/en/pricelist. Ci impegniamo ad aiutare i nostri clienti a ricevere un giusto risarcimento per le loro richieste. Se avete ulteriori domande o dubbi, contattate il nostro team di assistenza clienti. Apprezziamo il vostro feedback e la vostra soddisfazione è importante per noi. Vi ringraziamo per aver scelto AirAdvisor e ci impegniamo a migliorare la vostra esperienza in ogni modo possibile. Cordiali saluti. Team AirAdvisor

Posted 6 months ago

“Nu recomand celor care au timp și vor să recupereze mai mult de 10%”

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(Ro-ux) - Posted 6 months ago

Stimate client valoros, Apreciem feedback-ul dumneavoastră. Ne-ar plăcea să înțelegem mai bine experiența dumneavoastră, așa că v-am cerut mai multe detalii despre recenzia dumneavoastră. Feedback-ul dvs. este neprețuit, deoarece ne ajută să ne îmbunătățim continuu serviciile. Prioritatea noastră este să oferim un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde oricăror întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 6 months ago

“Mi si è detto che il servizio era gratis invece a mio figlio in caso di risarcimento è stato chiesto 120 euro di commissione non mi sembra giusto quindi annullo la richiesta”

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(It-ux) - Posted 6 months ago

Gentile Paola Belli, apprezziamo la sua richiesta di informazioni sulle tariffe. Vogliamo assicurarci che non ci sia confusione riguardo alla nostra struttura tariffaria. Per garantire la massima trasparenza, mettiamo a disposizione il nostro listino prezzi sul nostro sito web all'indirizzo https://airadvisor.com/en/pricelist. Questa pagina offre informazioni dettagliate sui nostri prezzi ed è accessibile a tutti i clienti senza alcun costo. Inoltre, prendiamo sul serio la comunicazione e ci impegniamo a tenere informati i nostri clienti. Le informazioni sulla nostra commissione sono disponibili nel profilo del cliente. Inoltre, nelle e-mail che inviamo ai nostri clienti includiamo dettagli sulla percentuale di commissione e sull'importo finale che riceverete. Queste misure vengono adottate per garantire che il cliente sia ben informato sulla struttura dei costi relativi alla sua richiesta di risarcimento. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti e siamo a disposizione per rispondere a qualsiasi ulteriore domanda o chiarimento. Se avete altre domande o desiderate ulteriori informazioni, non esitate a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornirvi il miglior servizio possibile. Grazie per la vostra comprensione. Cordiali saluti, Team AirAdvisor

Posted 6 months ago

“To whom it may concern, Even one star is too much. I am writing to formally express my dissatisfaction with the handling of my recent compensation claim. I initially engaged your services to help secure compensation for a delayed and subsequently canceled flight. During this process, your team inquired about any additional expenses I incurred, which I confirmed. However, despite failing to secure the compensation I requested for the delay and cancellation, you still charged a 30% service fee based on those additional expenses. At the time, I was already in discussions with the airline to recover these expenses directly. I explicitly requested that you cancel your involvement regarding these expenses, as I was handling this aspect independently. However, I was informed that you were unable to do so. After contacting the airline, they confirmed that AirAdvisor could have withdrawn the claim from your side but chose not to. The lack of transparency and refusal to honor my cancellation request reflects poorly on your services, and I am left feeling misled by your actions. I am disappointed by this experience and expect a review of my case and the fee charged under these circumstances. Sincerely, Christoffer”

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(Sv) - Posted 6 months ago

Dear Christoffer Stathin, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. Once the claim is sent to the airline, we cannot close it according to our terms. (Section 6 of our conditions "Termination of the relationship between the Member and the Contractor"). More information is here: https://airadvisor.com/en/terms If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“The processing fees are far too high!”

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(De-ux) - Posted 6 months ago

Dear Helena Herrmann, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“On propose un service gratuit " demande d'indemnisation gratuite " mais on vous retire 90euros sur l'indemnisation. Arnaque totale car Sir le site Air France c'est totalement gratuit. Je regrette le partenariat avec Google qui présente ce service en premier lors de la recherche.”

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(Fr) - Posted 6 months ago

Cher client, Nous vous remercions de votre demande concernant les honoraires. Nous tenons à ce qu'il n'y ait aucune confusion concernant notre structure de prix. Afin d'assurer une transparence totale, nous mettons notre liste de prix à disposition sur notre site web à l'adresse suivante : https://airadvisor.com/en/pricelist. Cette page contient des informations détaillées sur nos tarifs et est accessible gratuitement à tous les clients. En outre, nous prenons la communication au sérieux et nous nous efforçons de tenir nos clients informés. Vous pouvez trouver des informations sur notre commission dans votre profil de réclamation. En outre, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les courriels que nous envoyons à nos clients. Ces mesures sont prises pour que vous soyez bien informé de la structure des coûts liés à votre demande. Notre priorité est de fournir un service transparent et efficace à tous nos clients, et nous sommes là pour répondre à toutes les questions ou clarifications dont vous pourriez avoir besoin. Si vous avez d'autres questions ou si vous souhaitez obtenir des informations complémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à vous fournir le meilleur service possible. Nous vous remercions de votre compréhension. Avec mes salutations les plus cordiales, L'équipe AirAdvisor

Posted 6 months ago

“After 8 months, we still don't have news of our money....”

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(Fr-ux) - Posted 6 months ago

Dear Martine Mieville, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Unfortunately, Lufthansa has a reputation for avoiding payments of compensation to third parties, which complicates the process significantly. Despite our repeated attempts to contact them regarding your case, we have not received any response. As a result, we are now preparing to escalate your claim to court proceedings. Please note that this process may take some time, but rest assured that we are diligently working on your behalf. We will inform you as soon as your case is referred to court and provide you with any further updates. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. We understand the frustration that such delays can cause, but we assure you that we are working diligently to resolve your case in the best possible manner. We appreciate your patience and trust in our services, and we will continue to work tirelessly to bring your claim to a successful resolution. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you throughout the process and provide the support you need. Thank you for your understanding. Best regards, AirAdvisor Claims Team

Posted 6 months ago

“Slow 20% is too expensive”

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(It-ux) - Posted 6 months ago

Dear Valued Client, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in your specific case, your claim was only sent to the airline on 28.10.2024. Therefore, we kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Sincerely, Airadvisor Customer Support

Posted 6 months ago

“questionnaire repetitif”

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(Fr-ux) - Posted 6 months ago

Cher client, Nous vous remercions d'avoir attiré notre attention sur ce problème. Nous nous excusons pour les désagréments que cela a pu causer. Il est possible qu'il y ait eu un retard dans le traitement des documents, ce qui a conduit à une double demande. Notre équipe examine actuellement votre demande pour s'assurer que tout est en ordre. Si nous avons besoin d'informations supplémentaires, nous vous contacterons rapidement. Nous vous remercions de votre patience et n'hésitez pas à nous contacter directement si vous avez d'autres questions. Nous apprécions votre compréhension pendant que nous résolvons ce problème. Notre objectif est de vous offrir une expérience sans faille, et nous prenons ce genre de problème au sérieux. Nous comprenons l'importance de ce problème pour vous, et nous donnerons la priorité à votre demande afin de la résoudre le plus rapidement possible. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 6 months ago

“I can't rezolve my problem. You guys keep asking for the ticket and passport, but i have allredy send them.”

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(Ro-ux) - Posted 6 months ago

Dear Maia-Gabriela Dionisie, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. It’s possible there was a delay in processing the documents, which led to the duplicate request. Our team is reviewing your submission to ensure everything is in order. If there’s anything further needed, we’ll reach out promptly. Thank you for your patience, and please feel free to contact us directly if you have any further questions. We appreciate your understanding as we work through this issue. Our goal is to provide you with a seamless experience, and we take matters like this seriously. We understand how important this is to you, and we will prioritize your request to resolve it as quickly as possible. Best regards, AirAdvisor Team

Posted 6 months ago

“UN DESASTRE-7 PASAJEROS CON VUELOS COMPRADOS JUNTOS LA RECLAMACIÓN DE DIFERENTES E-MAILS Y DIFERENTES SOLICITUDES UN VERDADERO DESASTRE”

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(Es-ux) - Posted 6 months ago

Estimado cliente, Gracias por llamar nuestra atención sobre este asunto. Le pedimos disculpas por las molestias que esto haya podido ocasionarle. Es posible que se haya producido un retraso en la tramitación de los documentos, lo que ha dado lugar a la solicitud duplicada. Nuestro equipo está revisando su envío para asegurarse de que todo está en orden. Si hace falta algo más, nos pondremos en contacto con usted lo antes posible. Gracias por su paciencia y no dude en ponerse en contacto con nosotros directamente si tiene más preguntas. Le agradecemos su comprensión mientras solucionamos este problema. Nuestro objetivo es proporcionarle una experiencia sin problemas, y nos tomamos muy en serio este tipo de asuntos. Entendemos lo importante que es para usted y daremos prioridad a su solicitud para resolverla lo antes posible. Saludos cordiales, Equipo AirAdvisor

Posted 6 months ago

“I contacted Air France to file a claim for a canceled flight. After not hearing back for two days, I reached out to Air Advisor for assistance with getting a reimbursement. However, I was hesitant due to the high 35% fee they were charging. Three days later, Air France confirmed that I was entitled to an 800€ reimbursement. I then contacted Air Advisor to close my ticket but received a rude email from them stating that they would send me an invoice to claim their percentage despite not having processed my claim. I strongly advise others to avoid using this website, as they are attempting to take your money without providing any service.”

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Posted 6 months ago

Dear Corrado Orsaria, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 6 months ago

“Pratica difficile da gestire informazioni poco chiare e ripetitive”

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(It-ux) - Posted 6 months ago

Gentile cliente, La ringraziamo per averci segnalato questo problema. Ci scusiamo per l'inconveniente che potrebbe averle causato. È possibile che si sia verificato un ritardo nell'elaborazione dei documenti, con conseguente duplicazione della domanda. Il nostro team sta controllando la vostra richiesta per assicurarsi che tutto sia in ordine. In caso di necessità, vi contatteremo al più presto. La ringraziamo per la sua pazienza e la invitiamo a contattarci direttamente per qualsiasi altra domanda. Apprezziamo la vostra comprensione mentre risolviamo questo problema. Il nostro obiettivo è offrirvi un'esperienza senza problemi e prendiamo molto sul serio questo tipo di problemi. Comprendiamo quanto sia importante per voi e daremo priorità alla vostra richiesta per risolverla il prima possibile. Cordiali saluti, Team AirAdvisor

Posted 6 months ago

“The interface is not really comprehensible, and there isn't a way to close a claim”

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(It-ux) - Posted 6 months ago

Dear Massimo, We appreciate your feedback and want to clarify the situation. Your claim was processed and sent to the airline. We are now waiting for the official airline’s response. Once the claim is sent to the airline, we cannot close it according to our terms. (Section 6 of our conditions "Termination of the relationship between the Member and the Contractor"). We cannot be held responsible if you have not familiarised yourself with our prices and conditions of work which are freely accessible on our website. We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 6 months ago

“Very poor experience”

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(En-ux) - Posted 6 months ago

Dear Valued Client, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 3 months ago

“Only after applying for compensation for my cancelled flight Air Advisor showed me the fee which they would charge for their service. Very unfair because the fee of Air Advisor is very high (in my case almost 30% of total amount) and there is no word mentioned about fees when you feel the form.”

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(Pl-ux) - Posted 6 months ago

Dear Krzysztof Jaxa Kwiatkowski, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“Nessuna risposta, neanche in chat.”

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(It-ux) - Posted 6 months ago

“Porazka ta wasza obsluga”

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(Pl) - Posted 6 months ago

Drogi Kliencie, Doceniamy Twoją opinię. Chcielibyśmy lepiej zrozumieć Twoje doświadczenia, dlatego poprosiliśmy o więcej szczegółów dotyczących Twojej recenzji. Twoja opinia jest nieoceniona, ponieważ pomaga nam stale ulepszać nasze usługi. Naszym priorytetem jest zapewnienie przejrzystej i wydajnej obsługi wszystkim naszym klientom i jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 6 months ago

“Awful experience would never use again took 8 months to get compensation and didn’t even receive the right amount”

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(En) - Posted 6 months ago

Dear Valued Client, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges up to 6 months. However, in your specific case, your claim was only sent to the airline on 27.02.2024. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. The compensation was paid on 14.10.2024. Your flight distance was: 9490.54 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: - EUR 250 for all flights of 1500 kilometres or less; - EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; - EUR 600 for all flights not falling under (a) or (b). So, in your case, the compensation is 600 EUR per passenger. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 6 months ago

“En ningún momento se han preocupado por el caso”

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(Es-ux) - Posted 6 months ago

Estimado cliente, Agradecemos sus comentarios y comprendemos sus preocupaciones. Por lo general, el plazo medio de tramitación de reclamaciones de nuestros servicios oscila entre 3 y 5 meses. Sin embargo, en su caso concreto, su reclamación no fue enviada a la compañía aérea hasta el 14.10.2024. Por lo tanto, le rogamos que tenga paciencia, ya que el plazo de tramitación estándar sigue siendo aplicable. Nos comprometemos a trabajar diligentemente en su nombre para resolver su reclamación lo antes posible. Si tiene alguna pregunta o necesita información actualizada sobre el progreso de su solicitud, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estamos aquí para ayudarle durante todo el proceso y asegurarnos de que tenga una experiencia positiva con Airadvisor. Gracias por elegir Airadvisor, y esperamos resolver con éxito su reclamación. Atentamente, Atención al cliente de Airadvisor

Posted 6 months ago

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