Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.66

“Za dużo bierzecie sobie kasy”

(Pl) - Posted 10 months ago

Szanowna Anna Duda, Dziękujemy za zapytanie dotyczące opłat. Pragniemy zapewnić, że nie ma żadnych niejasności co do naszej struktury cenowej. Aby zapewnić pełną przejrzystość, udostępniamy nasz cennik na naszej stronie internetowej pod adresem https://airadvisor.com/en/pricelist. Strona ta zawiera szczegółowe informacje na temat naszych cen i jest dostępna dla wszystkich klientów bez żadnych kosztów. Ponadto poważnie traktujemy komunikację i staramy się na bieżąco informować naszych klientów. Informacje o naszej prowizji można znaleźć w profilu roszczenia. Ponadto w wiadomościach e-mail wysyłanych do naszych klientów podajemy szczegóły dotyczące procentowej prowizji i ostatecznej kwoty, którą otrzymasz. Kroki te są podejmowane w celu zapewnienia, że jesteś dobrze poinformowany o strukturze kosztów związanych z Twoim roszczeniem. Naszym priorytetem jest zapewnienie przejrzystej i skutecznej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 10 months ago

“I created a claim in the system but decided not to submit it due to the high AirAdvisor price tag. Nevertheless, one day later AirAdvisor submitted the claim without my consent. This is very wrong.”

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(Es-ux) - Posted 11 months ago

Dear Jacques Cuenca, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. Secondly, we would like to clarify the claim process for your case. Your claim was submitted to the airline ob 18.11.2024. The compensation was paid on 02.12.2024. This is indeed an excellent outcome and reflects our commitment to achieving the best results for our clients. Regarding your concerns about not verifying with ID or a boarding pass, these steps are not required when initiating the claim process on our platform. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 10 months ago

“Oare nu e scam ?”

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(Ro-ux) - Posted 11 months ago

Dragă Patrik, Suntem o terță parte care ajută la obținerea de compensații pentru zborurile perturbate. Puteți citi mai multe despre noi aici: https://airadvisor.com/en/about-us AirAdvisor International Inc a fost fondată și administrată de Anton Radchenko, un avocat licențiat din New York, admis la 2nd Division of New York Supreme Court (în bună regulă din 2012). - Răspunderea profesională a AirAdvisor este asigurată la 1 milion USD - este membru al Asociației avocaților europeni - este membru al American Bar Association - este membru al International Law Association Canada - este în activitate din 2017 și se bucură de încrederea a peste 300.000 de clienți, cu o recenzie medie de 4,5 bazată pe peste 18.000 de recenzii verificate. Mai multe informații despre AirAdvisor https://airadvisor.com/en/about-us Mai multe informații despre fondator https://www.linkedin.com/in/anton-radchenko-esq-36259824/ Prioritatea noastră este să oferim un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde oricăror întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 10 months ago

“The fact that they don’t compensate a claim when there was no other flights available at the same airport for almost a week is ridiculous. How are we expected to pay for another week of hotels and or transportation ti another airport?”

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(En-ux) - Posted 11 months ago

Dear Isabella Geades, We understand your frustration. We'd like to provide you with some context regarding your case. Your flight was disrupted due to air traffic controllers restrictions. According to the relevant legislation EC 261/2004 Regulation, airlines are not obligated to provide compensation for disruptions beyond their control. Airlines rely on Air Traffic Control to determine whether or not conditions are safe to fly. It puts great restrictions on air traffic in and out of affected airports, meaning that some flights might be given the go-ahead to depart while others may not. Under the applicable legislation, airlines shall not pay compensation in case of disruptions happened out of their control. Airlines have a restricted list of additional costs that can be reimbursed to passengers. Please note the airline does not consider the card statement or bank statement as a receipt. Therefore, in order to check your extra costs in more detail, please provide us with the original receipts for the transaction. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 10 months ago

“Zgłaszają odszkodowanie mimo że nie zostały podane wszystkie dane i uzyskują bez zgody nawet jak to jest dziecko”

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(Pl) - Posted 11 months ago

Drogi Kliencie, Z przykrością słyszymy o Twoich obawach i chcemy odnieść się do poruszonych przez Ciebie kwestii. Po pierwsze, gdy klienci inicjują proces roszczenia na naszej stronie internetowej, udzielają nam upoważnienia do działania w ich imieniu. Dzięki temu możemy reprezentować klienta w negocjacjach z linią lotniczą, pomagając mu uzyskać odszkodowanie za niedogodności związane z lotem. Jeśli chodzi o obawy dotyczące braku weryfikacji za pomocą dokumentu tożsamości lub karty pokładowej, kroki te nie są wymagane podczas inicjowania procesu roszczenia na naszej platformie. Nasz proces zgłaszania roszczeń został zaprojektowany tak, aby był prosty i przyjazny dla użytkownika, umożliwiając pasażerom szybką ocenę ich uprawnień do odszkodowania i otrzymanie płatności. Rozumiemy, że mogło dojść do nieporozumienia i przepraszamy za wszelkie zamieszanie. Nasz zespół jest tutaj, aby pomóc pasażerom w uzyskaniu odszkodowania, na które słusznie zasługują. Jeśli masz dodatkowe pytania lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Zależy nam na zapewnieniu przejrzystej i skutecznej obsługi wszystkim naszym klientom. Twoja opinia jest nieoceniona, ponieważ pomaga nam stale ulepszać nasze usługi. Z poważaniem, Zespół AirAdvisor

Posted 10 months ago

“Cela fait 20 jours que j'ai initie ma reclamation ( 7 heures de retard de l'avion) et aucune indemnisation recue !!!!!”

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(Fr-ux) - Posted 11 months ago

Chère Dominique Boucher, Nous apprécions vos commentaires et comprenons vos préoccupations concernant la durée de la procédure de demande d'indemnisation. En général, la durée moyenne de traitement d'une réclamation pour nos services est de 3 à 5 mois. Cependant, dans votre cas particulier, votre réclamation n'a été envoyée à la compagnie aérienne que le 28.10.2024. Nous vous demandons donc de faire preuve de patience, car le délai de traitement standard s'applique toujours. Nous nous engageons à travailler avec diligence en votre nom pour résoudre votre réclamation le plus rapidement possible. Si vous avez d'autres questions ou si vous souhaitez être tenu au courant de l'évolution de votre demande, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et nous assurer que vous avez une expérience positive avec Airadvisor. Nous vous remercions d'avoir choisi Airadvisor et nous sommes impatients de résoudre votre réclamation avec succès. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Service clientèle d'Airadvisor

Posted 11 months ago

“nie jestem zadowolona, państwa postępowanie jest niezgodne z prawami konsumenta. nie ma opcji rezygnacji z usług(14 dni na odstąpienie od umowy na odległość), firma działa w oparciu o prawo USA, nie odbiera korespondencji za pośrednictwem Poczty Polskiej- wypowiedzenie Umowy. wymijające odpowiedzi na temat rezygnacji. Bez względu na fakt nieukończenia rejestracji oraz brak dokumentów -wniosek jest wysyłany i nie akceptuj w ogóle rezygnacji z usług-powód - prowizja którą egzekwują od wypłaty odszkodowania. jestem rozczarowana i oburzona postępowaniem firmy AirAdvisor.”

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(Pl) - Posted 11 months ago

Droga Magdaleno, Z przykrością słyszymy o Twoich obawach i chcemy odnieść się do poruszonych przez Ciebie kwestii. Po pierwsze, gdy klienci inicjują proces roszczenia na naszej stronie internetowej, udzielają nam upoważnienia do działania w ich imieniu. Dzięki temu możemy reprezentować klienta w negocjacjach z linią lotniczą, pomagając mu uzyskać odszkodowanie za niedogodności związane z lotem. Po drugie, chcielibyśmy wyjaśnić proces reklamacyjny w Twojej sprawie. Został on wysłany do linii lotniczej w dniu 09.10.2024. Po wysłaniu roszczenia do linii lotniczej nie możemy go zamknąć zgodnie z naszymi warunkami. (Sekcja 6 naszych warunków „Zakończenie relacji między Członkiem a Wykonawcą”). Więcej informacji można znaleźć tutaj: https://airadvisor.com/en/terms Odszkodowanie zostało wypłacone w dniu 07.11.2024. Jest to rzeczywiście doskonały wynik i odzwierciedla nasze zaangażowanie w osiąganie najlepszych wyników dla naszych klientów. Jeśli chodzi o obawy dotyczące braku weryfikacji za pomocą dowodu tożsamości lub karty pokładowej, kroki te nie są wymagane podczas inicjowania procesu roszczenia na naszej platformie. Nasz proces zgłaszania roszczeń został zaprojektowany tak, aby był prosty i przyjazny dla użytkownika, umożliwiając pasażerom szybką ocenę ich uprawnień do odszkodowania i otrzymanie wyniku - płatności. Rozumiemy, że mogło dojść do nieporozumienia i przepraszamy za wszelkie zamieszanie. Nasz zespół jest tutaj, aby pomóc pasażerom w uzyskaniu odszkodowania, na które słusznie zasługują, i jesteśmy dumni z naszej zdolności do osiągania pozytywnych wyników, takich jak ten w Twojej sprawie. Jeśli masz dodatkowe pytania lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Zależy nam na zapewnieniu przejrzystej i skutecznej obsługi wszystkim naszym klientom. Twoja opinia jest nieoceniona, ponieważ pomaga nam stale ulepszać nasze usługi. Z poważaniem, Zespół AirAdvisor

Posted 10 months ago

“Muito mau, sempre a pedir os mesmos documentos, mesmo esses já terem sido enviados pelo menos ± de 5 vezes”

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(Pt-ux) - Posted 11 months ago

Cara Maria Pires, Agradecemos o facto de nos ter chamado a atenção para esta situação. Pedimos desculpa por qualquer incómodo que possa ter causado. É possível que tenha havido um atraso no processamento dos documentos, o que levou à duplicação do pedido. A nossa equipa está a analisar o seu pedido para garantir que tudo está em ordem. Se for necessário mais alguma coisa, entraremos em contacto imediatamente. Agradecemos a sua paciência e não hesite em contactar-nos diretamente se tiver mais alguma questão. Agradecemos a sua compreensão enquanto resolvemos este problema. O nosso objetivo é proporcionar-lhe uma experiência perfeita e levamos assuntos como este a sério. Compreendemos a importância deste assunto para si e daremos prioridade ao seu pedido para o resolver o mais rapidamente possível. Com os melhores cumprimentos, Equipa AirAdvisor

Posted 11 months ago

“The site and AI feature were very difficult to understand and maneuver.”

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(En-ux) - Posted 11 months ago

Dear Valued Client, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 11 months ago

“Não vale a pena, não comprovam as recusas, mas pedem provas para as denúncias.”

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(Pt-ux) - Posted 11 months ago

Prezada Carla Nieto, Agradecemos seu feedback. Em geral, o prazo médio de tramitação de reclamações para nossos serviços varia de 3 a 5 meses. No entanto, em seu caso específico, sua reivindicação só foi enviada à companhia aérea em 11.11.2024. Portanto, pedimos sua paciência, pois o tempo de processamento padrão ainda se aplica. Estamos empenhados em trabalhar diligentemente em seu nome para resolver sua reivindicação o mais rápido possível. Se tiver mais alguma dúvida ou precisar de atualizações sobre o andamento da sua reivindicação, não hesite em entrar em contato com nossa equipe de suporte ao cliente. Estamos aqui para ajudá-lo durante todo o processo e garantir que você tenha uma experiência positiva com o Airadvisor. Obrigado por escolher o Airadvisor e esperamos resolver sua reivindicação com sucesso. Atenciosamente, Suporte ao Cliente da Airadvisor

Posted 11 months ago

“Muitas perguntas, não resolveram há mais de um mês…”

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(Pt-ux) - Posted 11 months ago

Prezado Pedro Videira, Agradecemos seu feedback e entendemos sua preocupação com a duração do processo de reivindicação. Em geral, o prazo médio de processamento de reclamações para nossos serviços varia de 3 a 5 meses. No entanto, no seu caso específico, a reivindicação está na fila de processamento e nosso gerente a processará e enviará à companhia aérea em breve. Portanto, pedimos sua paciência, pois o tempo de processamento padrão ainda se aplica. Temos o compromisso de trabalhar diligentemente em seu nome para resolver sua reivindicação o mais rápido possível. Se tiver mais alguma dúvida ou precisar de atualizações sobre o andamento da sua reivindicação, não hesite em entrar em contato com nossa equipe de suporte ao cliente. Estamos aqui para ajudá-lo durante todo o processo e garantir que você tenha uma experiência positiva com o Airadvisor. Obrigado por escolher o Airadvisor e esperamos resolver sua reivindicação com sucesso. Atenciosamente, Suporte ao Cliente da Airadvisor

Posted 11 months ago

“Kann ich Leider nicht weiterempfehlen.”

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(De-ux) - Posted 11 months ago

Lieber Adam Farat, wir freuen uns über Ihr Feedback. Wir würden gerne mehr über Ihre Erfahrungen erfahren und haben Sie daher um weitere Einzelheiten zu Ihrer Bewertung gebeten. Ihr Feedback ist von unschätzbarem Wert, da es uns dabei hilft, unsere Dienstleistungen kontinuierlich zu verbessern. Unsere Priorität ist es, allen unseren Kunden einen transparenten und effizienten Service zu bieten, und wir stehen Ihnen für weitere Fragen oder Erläuterungen zur Verfügung. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundensupport-Team – info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Vielen Dank für Ihr Verständnis. Mit freundlichen Grüßen, AirAdvisor Team

Posted 11 months ago

“Terrible experience, will not use again.”

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(En) - Posted 11 months ago

Dear Jaide Paynting, We appreciate your feedback and want to clarify the situation. We regret to inform you that compensation cannot be claimed as it is not applicable in this situation. As per the official guidelines: weather restrictions. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. According to the relevant legislation, airlines are not obligated to provide compensation for disruptions that occur beyond their control. However, we are pleased to inform you that we have successfully negotiated with the airline to reimburse you for additional expenses incurred due to the flight disruption. The compensation was paid on 04.11.2024. You can submit your claim concerning the delayed/cancelled flights for the last THREE years. We wish you never experience flight disruptions, but if this ever happens again, we always remain at your disposal. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 11 months ago

“Servizio truffa completamente illegale Nelle condizioni dicono che si prendono una commissione del 30 % ma alla fine magicamente se ne prendono 50%. Sconsiglio vivamente sono degli imbroglioni. Prossima volta faccio da solo.”

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Posted 11 months ago

Gentile Mauro, apprezziamo il suo feedback e desideriamo chiarire la situazione. Comprendiamo la sua preoccupazione riguardo alle tariffe e al rinvio in tribunale. Tariffe: È importante notare che i nostri onorari sono trasparenti e possono essere consultati nel nostro listino prezzi all'indirizzo https://airadvisor.com/en/pricelist. Prendiamo una commissione sulle richieste di risarcimento andate a buon fine e questa informazione è accessibile a tutti i clienti. Rinvio al tribunale: Se una richiesta di risarcimento viene deferita al tribunale a causa della mancata risposta da parte della compagnia aerea, il tribunale può richiedere una commissione e anche gli avvocati devono essere pagati. Pertanto, la commissione per i casi giudiziari è del 50% e non del 30%. Si tratta di una procedura standard e noi facciamo del nostro meglio per assistere i clienti nelle cause giudiziarie al fine di massimizzare il risarcimento. Le informazioni sulle spese processuali sono incluse anche nel listino prezzi del nostro sito https://airadvisor.com/en/pricelist. Ci impegniamo ad aiutare i nostri clienti a ricevere un giusto risarcimento per le loro richieste. Se avete ulteriori domande o dubbi, contattate il nostro team di assistenza clienti. Apprezziamo il vostro feedback e la vostra soddisfazione è importante per noi. Vi ringraziamo per aver scelto AirAdvisor e ci impegniamo a migliorare la vostra esperienza in ogni modo possibile. Cordiali saluti. Team AirAdvisor

Posted 11 months ago

“Nu recomand celor care au timp și vor să recupereze mai mult de 10%”

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(Ro-ux) - Posted 11 months ago

Stimate client valoros, Apreciem feedback-ul dumneavoastră. Ne-ar plăcea să înțelegem mai bine experiența dumneavoastră, așa că v-am cerut mai multe detalii despre recenzia dumneavoastră. Feedback-ul dvs. este neprețuit, deoarece ne ajută să ne îmbunătățim continuu serviciile. Prioritatea noastră este să oferim un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde oricăror întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 11 months ago

“Mi si è detto che il servizio era gratis invece a mio figlio in caso di risarcimento è stato chiesto 120 euro di commissione non mi sembra giusto quindi annullo la richiesta”

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(It-ux) - Posted 11 months ago

Gentile Paola Belli, apprezziamo la sua richiesta di informazioni sulle tariffe. Vogliamo assicurarci che non ci sia confusione riguardo alla nostra struttura tariffaria. Per garantire la massima trasparenza, mettiamo a disposizione il nostro listino prezzi sul nostro sito web all'indirizzo https://airadvisor.com/en/pricelist. Questa pagina offre informazioni dettagliate sui nostri prezzi ed è accessibile a tutti i clienti senza alcun costo. Inoltre, prendiamo sul serio la comunicazione e ci impegniamo a tenere informati i nostri clienti. Le informazioni sulla nostra commissione sono disponibili nel profilo del cliente. Inoltre, nelle e-mail che inviamo ai nostri clienti includiamo dettagli sulla percentuale di commissione e sull'importo finale che riceverete. Queste misure vengono adottate per garantire che il cliente sia ben informato sulla struttura dei costi relativi alla sua richiesta di risarcimento. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti e siamo a disposizione per rispondere a qualsiasi ulteriore domanda o chiarimento. Se avete altre domande o desiderate ulteriori informazioni, non esitate a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornirvi il miglior servizio possibile. Grazie per la vostra comprensione. Cordiali saluti, Team AirAdvisor

Posted 11 months ago

“To whom it may concern, Even one star is too much. I am writing to formally express my dissatisfaction with the handling of my recent compensation claim. I initially engaged your services to help secure compensation for a delayed and subsequently canceled flight. During this process, your team inquired about any additional expenses I incurred, which I confirmed. However, despite failing to secure the compensation I requested for the delay and cancellation, you still charged a 30% service fee based on those additional expenses. At the time, I was already in discussions with the airline to recover these expenses directly. I explicitly requested that you cancel your involvement regarding these expenses, as I was handling this aspect independently. However, I was informed that you were unable to do so. After contacting the airline, they confirmed that AirAdvisor could have withdrawn the claim from your side but chose not to. The lack of transparency and refusal to honor my cancellation request reflects poorly on your services, and I am left feeling misled by your actions. I am disappointed by this experience and expect a review of my case and the fee charged under these circumstances. Sincerely, Christoffer”

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(Sv) - Posted 11 months ago

Dear Christoffer Stathin, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. Once the claim is sent to the airline, we cannot close it according to our terms. (Section 6 of our conditions "Termination of the relationship between the Member and the Contractor"). More information is here: https://airadvisor.com/en/terms If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 11 months ago

“The processing fees are far too high!”

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(De-ux) - Posted 11 months ago

Dear Helena Herrmann, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 11 months ago

“On propose un service gratuit " demande d'indemnisation gratuite " mais on vous retire 90euros sur l'indemnisation. Arnaque totale car Sir le site Air France c'est totalement gratuit. Je regrette le partenariat avec Google qui présente ce service en premier lors de la recherche.”

Helpful Report

(Fr) - Posted 11 months ago

Cher client, Nous vous remercions de votre demande concernant les honoraires. Nous tenons à ce qu'il n'y ait aucune confusion concernant notre structure de prix. Afin d'assurer une transparence totale, nous mettons notre liste de prix à disposition sur notre site web à l'adresse suivante : https://airadvisor.com/en/pricelist. Cette page contient des informations détaillées sur nos tarifs et est accessible gratuitement à tous les clients. En outre, nous prenons la communication au sérieux et nous nous efforçons de tenir nos clients informés. Vous pouvez trouver des informations sur notre commission dans votre profil de réclamation. En outre, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les courriels que nous envoyons à nos clients. Ces mesures sont prises pour que vous soyez bien informé de la structure des coûts liés à votre demande. Notre priorité est de fournir un service transparent et efficace à tous nos clients, et nous sommes là pour répondre à toutes les questions ou clarifications dont vous pourriez avoir besoin. Si vous avez d'autres questions ou si vous souhaitez obtenir des informations complémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à vous fournir le meilleur service possible. Nous vous remercions de votre compréhension. Avec mes salutations les plus cordiales, L'équipe AirAdvisor

Posted 11 months ago

“After 8 months, we still don't have news of our money....”

Helpful Report

(Fr-ux) - Posted 11 months ago

Dear Martine Mieville, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Unfortunately, Lufthansa has a reputation for avoiding payments of compensation to third parties, which complicates the process significantly. Despite our repeated attempts to contact them regarding your case, we have not received any response. As a result, we are now preparing to escalate your claim to court proceedings. Please note that this process may take some time, but rest assured that we are diligently working on your behalf. We will inform you as soon as your case is referred to court and provide you with any further updates. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. We understand the frustration that such delays can cause, but we assure you that we are working diligently to resolve your case in the best possible manner. We appreciate your patience and trust in our services, and we will continue to work tirelessly to bring your claim to a successful resolution. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you throughout the process and provide the support you need. Thank you for your understanding. Best regards, AirAdvisor Claims Team

Posted 11 months ago

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