AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.55

4.6 Rating 4,425 Reviews

89 %

of reviewers recommend AirAdvisor

Insights

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 13th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No son lo que promocionan. Nada que ver en ayudar al usuario Muy rápido sacan conclusiones de los casos y desestiman los seguimientos”

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(Es-ux) - Posted 2 weeks ago

“In 9 luni am primit compensata promisa și doar pentru mine ,pentru ceilalti membri ai familiei doar parțial .Comision exagerat de mare.Data viitoare voi rezolva direct cu compania aeriana”

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(Ro) - Posted 3 weeks ago

“Solo han pedido compensación por el retraso, no por el importe del vuelo no utilizado. Me han hecho perder todo el dinero del billete que había pagado”

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(Es) - Posted 3 weeks ago

“Ничего не выплачено”

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(Ru) - Posted 1 month ago

“no compensation at all”

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(Ua-ux) - Posted 1 month ago

“Lack of communication at a timely matter.”

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(En) - Posted 1 month ago

“This company offered to claim my compensation for me and asked for information and a signature. I noticed my signature is now on a document I do not recognise. I have been informed my claim will take months so I have requested withdrawal of my claim within 14 days. I am told I cannot withdraw! I can in British law but on investigating this company is using polish and Ukrainian law! I have asked to withdraw within 14 day cool off period but im ignored! I”

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(En-ux) - Posted 1 month ago

“Dissapointing! Besides the fact that it takes for ever to actually process your request, it also takes for ever to deliver the money back. Moreover, the fees are very high and you are not informed about them up front. For example, in my case, instead of receiving approximately 100 EUR back I am only supposed to receive approximately 20... And one year later (after one year of waiting for the airline with no luck) I still don't have my 20 EUR :|”

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(Ro) - Posted 1 month ago

Dear client, We appreciate your feedback. Please read the following message carefully. It took a lot of work to get the airline to pay. This is a short report of our work, as a result of which we obtained the refund for you (please note that no compensation is due in your case as your flight was cancelled due to COVID-19): - AirAdvisor validated the claim(s) and filed the claim(s) before the court against Blue Air; - AirAdvisor hired outside attorneys to work on your claim(s); - AirAdvisor tried different strategies to collect through different jurisdictions (Romania and UK); - Blue Air has aggressively resisted paying or left no active funds to collect as compensation from (the UK); - Blue Air voluntarily entered into restructuring proceedings to protect itself against liability to pay compensation to passengers. - AirAdvisor has identified the best lawyers in Romania with extensive experience in international debt recovery in international bankruptcies. Since we received your claims when Blue Air was already in the process of restructuring, our team was left with only two options: 1) pursue court proceedings for at least three years and get nothing. The chances of recovery are close to zero because Blue Air has no money, and liabilities far exceed assets. or 2) negotiate a reduction in the amount of damages so that Blue Air can attract external funding from its shareholders or other sources to finance the payment of such claims. Note: Blue Air's debts far exceed the company's assets (the airline is virtually insolvent). We have this information from official sources because AirAdvisor is part of the Blue Air restructuring process for many claims. Our attorneys strongly suggested option 2, and we decided it was in the best interest of our customers to recover a lesser amount than nothing. - We have learned that other creditors in a similar situation have only received 50% of the amount owed. - We managed to negotiate 68% of the compensation amount due, so we managed to get 18% more than other creditors, and this was not easy. Note: we have never agreed to discounts offered by airlines as we are interested in getting the maximum, but this case is different. To do otherwise would be a significant and costly mistake. - After that, Blue Air missed payments despite the approved repayment schedule; - We have exerted constant pressure to ensure that Blue Air finally complies with its approved repayment schedule. - Please note that our fee for this action is 50%, by our price list, as significant legal efforts were undertaken. We consider it a success that we could recover the maximum of what was possible to recover. At the moment, there is a risk that more than 10,000 Blue Air passengers will not be able to get anything from the airline because there is a high chance that the airline will be closed. We know that our team may not have provided you with regular updates during specific periods. But the complexity, uncertainty, and risks we faced proved that setting expectations early would have been misleading and difficult to achieve. Thank you for your understanding! We appreciate the trust you have placed in our team. We look forward to helping you with other claims in the future and hope you have safe travels.

Posted 1 month ago

“Am ceva timp de când tot aștept să-mi bagati banii ….deci de anul trecut din Aprilie nici acum Nu sa rezolvat nimic”

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(Ro) - Posted 1 month ago

Dragă Constantin Besleaga, Am primit cererea dvs. la data de 16.04.2022 și am trimis-o companiei aeriene la data de 18.04.2022. Deoarece compania aeriană a refuzat să plătească despăgubirea, am început procedurile judiciare la 11.05.2022. Examinarea cazului de către instanță durează între 6 și 12 luni. La data de 06.12.2022 am primit plata de la compania aeriană pentru dumneavoastră și am plătit-o în contul dumneavoastră bancar la 17.02.2023. Vă rugăm să rețineți că toate termenele au fost respectate din partea noastră. Am lucrat din greu pentru a obține despăgubiri pentru dumneavoastră. Vă rugăm să clarificați în detaliu motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 1 month ago

“The process took approx 8 months Still waiting to receive compensation, even after the compensation was paid to air advisor. Email reminder sent 5 days ago. Still nothing. Will send another today. Seems to be very poor after service. This needs to Improve to get better reviews.”

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(En) - Posted 1 month ago

Dear Mark, We appreciate your feedback. We received the payment from the airline on 30.01.2023. The compensation was paid to your account on 14.02.2023. According to our terms and conditions, payment must be made within 30 days after payment received and correct bank details added. This information was shown in your personal account, so you were warned in advance about the timing of the payout. We have met all the conditions and deadlines on our part. Thank you for understanding!

Posted 1 month ago

“Era vorba de 400 de euro minus 120 de euro comision(280 de euro trebuia sā primesc) pana la urma am primit 245de euro...”

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(Ro) - Posted 1 month ago

Hello! We appreciate your feedback. We have received a payment from the airline in the amount of 350 Euros. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. This way the amount has been transferred to your account minus our commission and the airline's commission. Thank you for understanding!

Posted 1 month ago

“I havent received my money - despite SAS has paid you. Totally unacceptabel.”

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(En) - Posted 1 month ago

Hello! We appreciate your feedback. The compensation was paid into your account on 09/02/2023. You should receive the payment within three business days. You provided the correct details on 08/01/2023 and clarified the currency on 02/02/2023. According to our terms and conditions, payment must be made within 30 days after payment is received and the correct bank details added. We are sorry that the process has taken longer than you expected. We will work hard to improve our service. Thank you for understanding!

Posted 1 month ago

“Been waiting since December 2021. My case is still "in the court". More than 1 year has passed. No result. Airadvisor doesn't reply to me any more. Just for your information: they want 50% of the refund for their services. Case 29499”

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Posted 1 month ago

Dear Evgueni, We appreciate your feedback. We regret that our service did not meet your expectations. The court's consideration of the case usually takes 6 - 12 months. Due to the heavy caseload of the courts of the relevant jurisdiction, the case is taking longer than usual. We have asked the lawyer to inform me of the current status of your case. As soon as we receive an answer we will contact you. If you want to close the case at this stage, we will close it without charge and pay all the legal costs ourselves as compensation for the lengthy process. Thank you for your patience and understanding!

Posted 1 month ago

“Should have claimed directly from the Airline as my wife did. She got paid full amount within a week, took me 7 months to get paid.”

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(En) - Posted 2 months ago

Dear Patrick, We appreciate your feedback. We are sorry that the process of recovering compensation has taken longer than you expected. Please note that we will always do our best to speed up the process of obtaining compensation. In your case, the delay is due to technical problems with the airline's website. We sincerely apologize. Thank you for understanding!

Posted 2 months ago

“Estos muy decepcionado con su actuación. No se porque motivo, me han enviado una transferencia de dinero muchísimo menos a la que me indicaron, en su día me enviaron un aviso de transferencia de 392€ y 4 semanas después han duplicado su comisión elevándola al 50% del total de la indemnización, y notificando una transferencia de 280€ lo que me parece del todo inaceptable”

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(Es) - Posted 2 months ago

Estimado José Vicente Cano Montesinos, Le agradecemos sus comentarios. Prestamos nuestros servicios bajo la regla "No-Win-No-Fee". Usted no tiene que pagar nada a AirAdvisor. Cuando cobramos la compensación de la aerolínea se la transferimos a usted deduciendo nuestra comisión. Nuestra comisión de éxito es del 30% de la suma cobrada en la fase previa al juicio o del 50% de las sumas cobradas en los tribunales o a través de abogados externos. Como hemos llevado su caso a los tribunales y nuestro abogado está ahora trabajando en él, la comisión es del 50%. También puede consultar precios en el siguiente enlace https://airadvisor.com/en/pricelist Gracias por su comprensión!

Posted 2 months ago

“I spent a lot of time submitting the details and uploading documents only to be asked to do the same two more times. Then the claim was denied, despite the fact that it meets every criterion for compensation. Very very dissapointed. Jacqueline”

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(En-ux) - Posted 2 months ago

Dear Jacqueline, Thank you for your comment. From what I see, you created several identical complaints on our website. Please note that your case 103902 was closed as a copy. Your actual claim is 103865. We understand that there was a misunderstanding and you thought we had closed your case and stopped working on it. Please be informed that we have received your complaint and we need additional documents to proceed with it. The full ticket/booking confirmation is required. You uploaded only boarding passes. In view of the above, I would ask you to reconsider your review of our company. Our aim is to ensure that customers only see an objective assessment of our work, so we would be very grateful if you would reconsider your review. If you have any questions, please contact me.

Posted 2 months ago

“Hace un mes que supuestamente se cerró el caso y recibieron la indemnización de la aerolínea, por mi parte aun no he recibido nada. Además de que originalmente indican que la comisión es entorno a un 40% pero cuando lo solicitas finalmente con ellos la suben al 50%. En resumen, muy insatisfactorio”

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(Es) - Posted 2 months ago

¡Hola! Le agradecemos sus comentarios. La indemnización se le pagó el 30.12.2022. Según nuestro banco, la indemnización ha sido ingresada con éxito en su cuenta bancaria. Tampoco nos ha comunicado previamente el problema de que no se le ha pagado la indemnización. Prestamos nuestros servicios bajo la regla "No-Win-No-Fee". No tiene que pagar nada a AirAdvisor. Cuando cobramos la indemnización de la compañía aérea, te la transferimos deduciendo nuestra comisión. Nuestra comisión de éxito es del 30% de la suma cobrada en la fase previa al juicio o del 50% de las sumas cobradas en los tribunales o a través de abogados externos. Como hemos llevado su caso a los tribunales y nuestro abogado está ahora trabajando en él, la comisión es del 50%. También puede consultar precios en el siguiente enlace https://airadvisor.com/en/pricelist Gracias por su comprensión!

Posted 2 months ago

“+ I had a positive experience with Air Advisor so far on multiple cases + Air Advisor proactively approached me since they coordinated with a lawyer for a class action against Turkish Airlines = The entire process lasted for almost a year = The refund obtained was split 50/50 - Once the case was closed, it was always me who had to pursue the funds. The lawyer told me the funds are with Air Advisor. Air Advisor asked me to provide my bank details (which they already had from before). Once I submitted the details again, no answer for 1 month. After a follow-up from me, no answer for another month. Another message from me, they asked me for bank details again, which I uploaded again in case it was somewhere. No answer for 2 weeks. I warned Air Advisor to escalate, someone responded to me to look into it. No answer for another 2 weeks. With my final warning, I got an immediate answer and the payment was made within 3 days. No possibility to speak on the phone or so. I felt like AirBnB had bad intentions (in their processes).”

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Posted 2 months ago

Dear Mark, We appreciate your feedback. We regret that our service did not meet your expectations. Because you added your bank details before we asked for them, our system did not display them correctly, causing a delay in compensation. We sincerely apologize for the delay. Thank you for understanding!

Posted 2 months ago

“Comunicare inexistenta,timp de asteptare mare pana la solutionare ,comision enorm.De evitat!”

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(Ro) - Posted 2 months ago

Bună! Apreciem feedback-ul dumneavoastră. Am primit cererea dvs. pe 01.10.2022 . Am înaintat cererea dvs. către compania aeriană pe 02.10.2022 și am primit acordul de a plăti despăgubiri pentru dvs. pe 20.10.2022 . Plata de la compania aeriană a fost primită la data de 04.12.2022 . Vă rugăm să rețineți că termenul limită pentru plata compensației de către compania aeriană nu depinde în niciun fel de noi și este stabilit de normele și procedurile interne ale companiei aeriene. În conformitate cu regulile companiei noastre, vom plăti rambursarea în contul clientului în termen de 30 de zile de la primirea plății de la compania aeriană și adăugarea datelor bancare. În cazul dumneavoastră, toate termenele au fost respectate și ne-am făcut treaba bine. Comisionul nostru de succes este de 30% din suma colectată în etapa premergătoare procesului sau de 50% din sumele colectate în instanță sau prin intermediul avocaților externi. De asemenea, puteți consulta prețurile la următorul link https://airadvisor.com/en/pricelist Ne străduim să ne asigurăm că clienții noștri văd doar o evaluare obiectivă a performanței companiei noastre. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 2 months ago

“The Page freeze when uploading the pictures and I refreshed it because it was stock in blank but the order submitted twice and the canceled my claim.”

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(En-ux) - Posted 3 months ago

Dear Jose Luis Alcauter, We appreciate your feedback. As you have submitted 2 identical claims, one of them has been closed as a copy to avoid resubmission of the claim to the airline. Your current claim number is 100619 and it was sent to the airline on 19.12.2022 . If you need a link to access your current claim, please email us at info@airadvisor.com and we will send you the link. Thank you for understanding!

Posted 3 months ago

AirAdvisor is rated 4.6 based on 4,425 reviews