AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.53

4.5 Rating 28,713 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Pensavo di scrivere alla compagnia aerea, non siete stati chiari”

Helpful Report

(It-ux) - Posted 2 months ago

Gentile cliente, Ci dispiace se la comunicazione precedente non è stata sufficientemente chiara. Ti informiamo che il tuo reclamo è stato chiuso su tua richiesta. Per questo motivo, la pratica non è stata proseguita né sottoposta alla compagnia aerea da parte nostra. Se desideri comunque presentare una richiesta direttamente alla compagnia aerea, puoi farlo autonomamente contattando il loro servizio clienti o utilizzando i canali ufficiali messi a disposizione dalla compagnia. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

“My baggage was delayed by 2 days, and I had to buy a pair of clothes, so my expenses were 40 EUR. However, the fee incurred by AirAdvisor for submitted the claim is 90 EUR, so I effectively get nothing. There was no point in this at all.”

Helpful Report

(En-ux) - Posted 2 months ago

Dear Arjun Kannan, Thank you for sharing your feedback. We understand your frustration, especially when the amount of your eligible expenses was relatively small compared with the applicable service fee. We would like to clarify that AirAdvisor’s service is provided under a No-Win-No-Fee model, meaning there is no upfront payment for our service and our fee is charged only when we successfully recover compensation or reimbursement. The applicable fees and conditions are disclosed in our terms and price list before using the service. We understand, however, that in cases involving a small amount of baggage-related expenses, the final amount received after the applicable fee may not seem worthwhile. We are sorry that the outcome did not meet your expectations and appreciate you taking the time to share your experience. Warm regards, The AirAdvisor Team

Posted 1 month ago

“Even after I submitted my claim, they kept sending reminders for me to complete the paperwork. Also, I did not receive confirmation that they received my claim.”

Helpful Report

(En-us-ux) - Posted 2 months ago

Dear Chandrowtie Fermin, Thank you for your feedback. We understand how frustrating it can be to receive reminders after you have already submitted your documents, especially when you were also expecting confirmation that your claim had been received. We would like to reassure you that your claim was successfully submitted to the airline and we are currently waiting for their response. Therefore, no further action is required from your side at this stage. The reminders you received may have been generated automatically by our system and may not have reflected the actual status of your claim. We apologise for the confusion this caused. You can always check the current status of your case and view comments or updates from your claim manager directly through your personal account on our website. We appreciate your patience and will inform you as soon as we receive a response or any significant update from the airline. Warm regards, The AirAdvisor Team

Posted 1 month ago

“They are late in responding to emails and contacting us.”

Helpful Report

(En) - Posted 2 months ago

Dear Khalil Shekhmos Sulaiman, Thank you for sharing your feedback. We understand your frustration regarding the time taken to receive responses and updates, and we are sorry if you felt that our communication was not as timely as expected. We would like to clarify the timeline of your claim. Your claim was successfully submitted to the airline on 20.07.2026, and we continued to follow the case while awaiting the airline’s decision. We are pleased to confirm that the airline paid the compensation on 20.08.2026, meaning that the compensation was successfully obtained approximately one month after the claim was submitted to the airline. We understand that waiting for responses can be frustrating, especially when you are expecting regular updates. However, once a claim has been submitted, the time required for the airline to review and process it depends largely on the airline’s own procedures and response times. Although we regret that our communication did not fully meet your expectations, we are glad that your claim was successfully resolved and that the compensation was ultimately paid. Thank you for your patience and for taking the time to share your experience. Warm regards, The AirAdvisor Team

Posted 1 month ago

“Sem pedido formalizado Apenas com simulação na pagina pediram o valor em nome dos passageiros ... passados 8 meses e após reclamar a companhia sobre o meu pedido respondeu a companhia que tinha pago a 8 meses a AirAdvisor, que recebeu o valor em meu nome e nunca disse nada!”

Helpful Report

(Pt) - Posted 2 months ago

Caro Tiago Gonçalves Leitão, Agradecemos o seu feedback e lamentamos a confusão relativamente ao estado do seu processo e ao pagamento da indemnização. Gostaríamos, no entanto, de esclarecer a cronologia do seu caso. A sua reclamação foi formalmente submetida à companhia aérea em 10.09.2025. O pagamento da indemnização só foi recebido pela AirAdvisor em 27.07.2026. Assim, ao contrário do que foi indicado na sua avaliação, não recebemos a indemnização oito meses antes. Até 27.07.2026, não tínhamos recebido qualquer pagamento da companhia aérea relativamente ao seu caso. Compreendemos que a ausência de informação possa ter causado frustração e lamentamos se a comunicação não foi suficientemente clara durante o processo. Assim que o pagamento foi efetivamente recebido, o caso pôde avançar para a etapa seguinte. Agradecemos a sua compreensão e por nos dar a oportunidade de esclarecer esta situação. Cumprimentos, A equipa do AirAdvisor

Posted 1 month ago

“Non soddisfacente”

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(It-ux) - Posted 2 months ago

Gentile Andrea Manna, Apprezziamo il suo feedback. Ci piacerebbe comprendere meglio la sua esperienza, pertanto le abbiamo chiesto ulteriori dettagli in merito alla sua recensione. Il suo feedback è preziosissimo, poiché ci aiuta a migliorare costantemente i nostri servizi. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti, e siamo a tua disposizione per rispondere a qualsiasi ulteriore domanda o chiarimento di cui potresti aver bisogno. Se hai altre domande o hai bisogno di ulteriori informazioni, non esitare a contattare il nostro team di assistenza clienti all'indirizzo info@airadvisor.com. Ci impegniamo a offrirti il miglior servizio possibile. Grazie per la tua comprensione. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

“Not given the correct information when bag was taken away from me at the gate of origin as to where it would need to be picked up, which caused tremendous con”

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(En-us-ux) - Posted 2 months ago

Dear Rebecca Garvey, Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced with your baggage and the lack of clear information at the airport. However, this appears to be a review about an airline experience rather than AirAdvisor’s service. AirAdvisor is an independent third-party company that helps passengers pursue compensation for disrupted flights and baggage issues. We are not the airline and are not responsible for how baggage is handled or where passengers are instructed to collect their luggage. We understand how frustrating it can be when unclear information about baggage collection causes additional inconvenience during your journey. We recommend contacting the airline directly regarding the circumstances of your baggage handling and the information provided to you at the gate. We hope your future travel experience will be much smoother. Warm regards, The AirAdvisor Team

Posted 1 month ago

“After four months of back and forth... this was the reply: Regrettably, this airline does not entertain claims if a passenger has already initiated a claim independently or through another agency. I wonder... don't all passengers contact the airline first, before asking Air Advisor for help?”

Helpful Report

Posted 2 months ago

Dear Valued Client, Thank you for sharing your experience. We understand why this response may have been confusing, and we would like to clarify the situation. Not all passengers contact the airline directly before submitting a claim through AirAdvisor. However, if a passenger **has already submitted a formal compensation claim to the airline independently**, or has engaged another claims company, the airline may refuse to process a subsequent claim submitted by AirAdvisor for the same disruption. This is because the airline may consider the matter to already be under another claim or representation and may not accept duplicate claims from a third party. AirAdvisor can assist passengers with pursuing eligible claims, but we cannot take over or successfully process a claim when the airline has already received and is handling a previous claim submitted directly by the passenger or through another representative. We understand that waiting several months before receiving this clarification was frustrating, and we are sorry for the inconvenience caused. Warm regards, The AirAdvisor Team

Posted 1 month ago

“I can find my box”

Helpful Report

(En-ux) - Posted 2 months ago

Dear Mary James, Thank you for your message. We understand that you are looking for your missing baggage. Please note that AirAdvisor is not the airline. We are an independent third-party company that helps passengers obtain compensation for disrupted flights and baggage issues. You can learn more about our services here: https://airadvisor.com/en/about-us Unfortunately, we do not handle the physical search or tracking of missing luggage. If you are still waiting for your baggage, you should contact the airline or the airport’s baggage services directly to locate and recover it. Once your baggage is returned, or if it is officially considered lost, we can help you with a potential compensation claim. You can submit your claim here: https://airadvisor.com/en/baggage-claim/step1 Please upload all relevant documents you have. Our responsible manager will then review your case and determine whether we can assist you with a compensation claim. You can also submit claims for eligible delayed or cancelled flights from the past three years. We hope your baggage is located and returned to you as soon as possible. Best regards, AirAdvisor Claims Team

Posted 1 month ago

“J’espère trouver une solution merci beaucoup”

Helpful Report

(Fr-ux) - Posted 2 months ago

Cher Keoule Diakite, Nous avons le plaisir de vous informer que votre demande a été acceptée. Notre équipe va l'examiner dans les plus brefs délais et la transmettre sans tarder à la compagnie aérienne. Le dossier n'est pas clos à ce stade en raison de documents manquants, et aucune autre démarche n'est requise de votre part pour le moment. Veuillez noter que les messages d’état du système peuvent parfois prêter à confusion, en particulier lorsqu’un dossier passe de la phase de vérification des documents à celle de transmission. Cependant, votre demande a passé avec succès l’examen initial. De plus, vous pouvez suivre l’avancement de votre dossier et consulter à tout moment les mises à jour ou les commentaires de votre chargé de dossier via votre compte personnel sur notre site web. Si des documents supplémentaires s’avéraient nécessaires ultérieurement, notre équipe vous contactera directement pour vous fournir des instructions claires. Nous vous remercions de votre patience et de nous avoir fourni toutes les informations requises. Nous traitons actuellement votre demande. Cordialement, L’équipe AirAdvisor en charge des demandes d’indemnisation

Posted 1 month ago

“Impossible de vous joindre Impossible d’annuler”

Helpful Report

(Fr-ux) - Posted 2 months ago

Dear Sylvie Jahan, Merci pour votre retour. Nous sommes désolés d’apprendre que vous avez rencontré des difficultés pour nous contacter et pour demander l’annulation de votre dossier. Nous comprenons qu’il puisse être frustrant de ne pas pouvoir obtenir rapidement une réponse ou de ne pas trouver une option d’annulation clairement accessible. Si vous souhaitez toujours annuler votre dossier, nous vous invitons à nous contacter directement afin que nous puissions vérifier son statut et vous indiquer les possibilités disponibles selon l’étape actuelle de la procédure. Nous regrettons les difficultés rencontrées et vous remercions pour votre compréhension. Warm regards, AirAdvisor Claims Team

Posted 1 month ago

“# 732785 REFUND NOW - Compensation”

Helpful Report

(En-ux) - Posted 2 months ago

Dear Lindon Mustafovic, We regret to inform you that we have to close your case. Under our Terms and Conditions, reimbursement claims are subject to a minimum service fee of 90 EUR (or equivalent). As the total value of your claim is below this amount, we're unable to proceed, since the service fee would exceed the amount claimed. If you have additional eligible expenses backed by valid receipts or invoices that would bring your claim above this threshold, please get in touch - we'll gladly review the new documents and reopen your case if applicable. Kind regards, AirAdvisor Claims Team

Posted 1 month ago

“Ich finde, dass hier deutlich zu viel verlangt wird. Besonders enttäuschend war jedoch der Umgang mit der Rückerstattung. Zunächst wollte man mir das Geld nicht auszahlen und verlangte eine Unterschrift meiner Schwester, nur weil sie der Passagier war. Ich habe dann erklärt, dass die Zahlung von meiner Karte erfolgt ist und die Rückerstattung auch auf dieselbe Karte erfolgen sollte. Trotzdem wurde mir anschließend nochmals mitgeteilt, dass die Unterschrift meiner Schwester zwingend erforderlich sei und die Rückerstattung ohne diese Unterschrift nicht erfolgen könne. Am selben Tag wurde das Geld dann trotzdem ausgezahlt.. ohne dass diese Unterschrift vorlag..”

Helpful Report

(De) - Posted 2 months ago

Sehr geehrter Kunde, Vielen Dank für Ihr ausführliches Feedback. Wir bedauern, dass die Kommunikation bezüglich der Rückerstattung für Sie widersprüchlich und unnötig kompliziert wirkte. Wir verstehen, dass es besonders enttäuschend war, zunächst die Information zu erhalten, dass die Unterschrift Ihrer Schwester als Passagierin erforderlich sei, und anschließend festzustellen, dass die Auszahlung noch am selben Tag auch ohne diese Unterschrift erfolgen konnte. Die zusätzlichen Prüfungen können erforderlich sein, wenn die Person, die den Anspruch bearbeitet, nicht mit der Person identisch ist, die als Passagierin geführt wird. Gleichzeitig verstehen wir, dass dies in Ihrem konkreten Fall zu unnötiger Verwirrung geführt hat. Wir freuen uns jedoch, dass die Rückerstattung letztendlich **noch am selben Tag erfolgreich ausgezahlt wurde**. Wir entschuldigen uns für die widersprüchlichen Informationen und die dadurch entstandenen Unannehmlichkeiten. Ihre Rückmeldung hilft uns dabei, solche Abläufe und die Kommunikation mit unseren Kunden weiter zu verbessern. Mit freundlichen Grüßen, das AirAdvisor-Team

Posted 2 months ago

“Process blocked, nobody answers on whatsapp/chat. I will choose another provider.”

Helpful Report

(Ro-ux) - Posted 2 months ago

Dear Alexandru George Dordea, Unfortunately, we have to inform you that your claim has been rejected because the flight in question was operated by an airline outside the European Union (EU) and did not depart from an EU airport. Therefore, it does not fall under the jurisdiction of the EU authorities. We apologize for any inconvenience this may have caused. However, we encourage you to send us any claims for compensation relating to delayed or cancelled flights from the last three years for our review. We sincerely hope that you will not encounter any further flight-related problems in the future. However, should such circumstances arise, we assure you that we are always available to assist you. Warm regards, The AirAdvisor Team

Posted 2 months ago

“I provided Air Advisor with all the documentation and evidence needed to prove my wife and I were not no-shows, despite the airline’s arbitrary claim. After months of back-and-forth, Air Advisor simply adopted the airline’s conclusion. The facts on the ground tell a different story. The aircraft was at the gate. Third-party ground staff were actively handling luggage for other passengers whose flights were in the same timeframe as mine. That pattern is denied boarding, not a no-show. By refusing to press this distinction with the relevant regulatory authorities, Air Advisor is effectively supporting the airline’s practice of labeling legitimate passengers as no-shows and keeping their money. They are not acting as an independent advocate for passengers; they are helping the airline continue an abusive practice. I would not recommend them.”

Helpful Report

Posted 2 months ago

Dear Valued Client, Thank you for sharing your detailed feedback. We understand your frustration and appreciate how disappointing this situation must be after providing documentation and waiting for your claim to be reviewed. However, we would like to clarify that AirAdvisor did not simply accept the airline’s response without reviewing the information available in your case. Claims are assessed based on the applicable regulations, the evidence provided by the passenger, and the information and documentation available from the airline. We understand that you believe the circumstances indicate denied boarding rather than a no-show. However, the fact that the aircraft was still at the gate or that ground staff were handling baggage for other passengers does not, by itself, establish that the airline legally denied boarding. To challenge the airline’s conclusion successfully, sufficient evidence must be available to support that the passengers presented themselves for boarding in accordance with the applicable requirements and were refused carriage. We regret that the outcome did not meet your expectations. Please be assured that our role is to represent passengers' interests and assess all available options for pursuing a claim; we do not work on behalf of the airline or support airlines in avoiding legitimate compensation. We are sorry that we were unable to achieve the result you expected and appreciate you sharing your concerns about the handling of your case. Warm regards, The AirAdvisor Team

Posted 2 months ago

“My bag was checked at the gate coming from Tampa into LaGuardia and my cell phone was missing out my bag as I checked my app. It could tell me that the phone is still at Delta. The people that speak to on the phone was rude and not helping me I was called a male when I am a female very nasty person on the phone. My experience was horrible.”

Helpful Report

(En-us-ux) - Posted 2 months ago

Dear Michelle Maynard, Thank you for taking the time to share your experience. We are sorry to hear about the problems you experienced with your checked baggage and the difficulties you encountered when trying to contact the airline. We understand how upsetting it can be to discover that a valuable personal item, such as a mobile phone, is missing from your luggage and then struggle to receive appropriate assistance. However, **this appears to be a review about your experience with the airline rather than with AirAdvisor**. AirAdvisor is an independent third-party company that assists passengers with compensation and claims related to flight disruptions and baggage issues. We are not the airline and do not handle baggage, airport security procedures, or the conduct of airline employees. If your phone was missing from your checked baggage, we recommend reporting the incident directly to the airline and providing any available evidence, including your baggage details and the information from your phone-tracking application showing its location. We are sorry that your overall travel experience was so disappointing and hope that the airline is able to investigate the missing phone and provide you with appropriate assistance. Warm regards, The AirAdvisor Team

Posted 2 months ago

“After a month or so, AirAdvisor tells us that I didn't get my claim for delayed baggage submitted in time. 21 days to file? We weren't even home from our trip in 21 days. Thanks for nothing, AirAdvisor.”

Helpful Report

Posted 2 months ago

Dear Richard Barker, Thank you for sharing your experience. We understand your frustration, particularly because the 21-day deadline can be surprising when dealing with delayed baggage. However, the 21-day deadline is established by the applicable legislation and is not a deadline imposed by AirAdvisor. For delayed baggage, a claim must generally be submitted to the airline within 21 days from the date the baggage is returned to the passenger. We understand that this period can pass quickly, especially when you are still travelling or dealing with the consequences of the baggage delay. Unfortunately, once the statutory deadline has passed, the airline may no longer be legally required to process the compensation claim. We’re sorry that we could not obtain compensation in your case. This was not a decision made by AirAdvisor to refuse your claim, but a consequence of the applicable legal deadline. Warm regards, The AirAdvisor Team

Posted 2 months ago

“nie wiem dlaczego wniosek nie przeszedł”

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(Pl-ux) - Posted 2 months ago

Szanowny Panie Jakubie Bojanek, Z przyjemnością informujemy, że Pańskie zgłoszenie zostało przyjęte. Nasz zespół niezwłocznie je przeanalizuje i bezzwłocznie przekaże linii lotniczej. Sprawa nie została na tym etapie zamknięta ze względu na niekompletną dokumentację, a od Państwa nie są obecnie wymagane żadne dalsze działania. Prosimy pamiętać, że komunikaty systemowe dotyczące statusu sprawy mogą czasami wydawać się mylące, zwłaszcza gdy sprawa przechodzi z etapu weryfikacji dokumentów do etapu przekazania do linii lotniczej. Państwa wniosek pomyślnie przeszedł jednak wstępną weryfikację. Ponadto w dowolnym momencie mogą Państwo śledzić postępy w rozpatrywaniu Państwa sprawy oraz przeglądać wszelkie aktualizacje lub komentarze od osoby prowadzącej sprawę za pośrednictwem Państwa konta osobistego na naszej stronie internetowej. Jeśli w późniejszym terminie będą wymagane dodatkowe dokumenty, nasz zespół skontaktuje się z Państwem bezpośrednio, przekazując jasne instrukcje. Dziękujemy za cierpliwość i przesłanie wszystkich wymaganych informacji. Rozpoczynamy teraz rozpatrywanie Państwa wniosku. Z pozdrowieniami, Zespół ds. roszczeń AirAdvisor

Posted 2 months ago

“Dårlig service”

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(En-ux) - Posted 2 months ago

Kjære Najila Hayati, Vi setter pris på tilbakemeldingen din. Vi vil gjerne forstå opplevelsen din bedre, så vi har bedt om flere detaljer om anmeldelsen din. Tilbakemeldingen din er uvurderlig, da den hjelper oss med å stadig forbedre tjenestene våre. Vår prioritet er å tilby en åpen og effektiv tjeneste til alle våre kunder, og vi står klare til å svare på eventuelle spørsmål eller gi ytterligere avklaringer du måtte ha. Hvis du har flere spørsmål eller trenger mer informasjon, kan du gjerne ta kontakt med vår kundeservice – info@airadvisor.com. Vi er opptatt av å gi deg best mulig service. Takk for forståelsen. Med vennlig hilsen, AirAdvisor-teamet

Posted 2 months ago

“i have no comunication from your company regarding my claim”

Helpful Report

(En-ux) - Posted 2 months ago

Dear Rameshchandra Yadav, Thank you for your feedback. We’re sorry to hear that you feel you have not received sufficient communication regarding your claim. Your claim is being handled by our team, and we will provide you with an update as soon as there is new information or a significant development. You can also check your case status and any comments from your claim manager at any time through your personal account on our website. We understand how important it is to receive regular updates, especially when you are waiting for a decision, and we appreciate your patience while your claim is being processed. Warm regards, The AirAdvisor Team

Posted 2 months ago

AirAdvisor is rated 4.5 based on 28,713 reviews