Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Very difficult.”

(Ro-ux) - Posted 6 months ago

Dear Alexandra Bonchut, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“The compensation received did not cover the 2 claims or reflect the amount promised in the Air Advisor email. Additionally, there was no explanation of the amount sent to my bank account.”

Helpful Report

(En) - Posted 7 months ago

Dear Valued Client, We regret to hear about your concerns and want to address the issues you've raised. Please note that a separate claim has been created for each passenger you listed as a fellow passenger when registering on our website. Your compensation was paid on 24.09.2024. The second compensation will be paid as soon as your fellow passenger adds bank details to the personal account under banking information, so our finance department can see them. Your flight distance was: 5898.49 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: - EUR 250 for all flights of 1500 kilometres or less; - EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; - EUR 600 for all flights not falling under (a) or (b). So, in your case, the compensation is 600 EUR per passenger. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“J’ai jamais eu de réponse de leur part”

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(Fr-ux) - Posted 7 months ago

Chère Sabra Kasri, Nous apprécions vos commentaires et comprenons vos préoccupations concernant la durée de la procédure de demande d'indemnisation. En général, la durée moyenne de traitement d'une réclamation pour nos services est de 3 à 5 mois. Cependant, dans votre cas particulier, votre réclamation n'a été envoyée à la compagnie aérienne que le 14.10.2024. Nous vous écrivons pour vous informer que la compagnie aérienne a officiellement confirmé l'indemnisation de votre demande. Nous attendons maintenant le virement bancaire de la compagnie aérienne. Il est important de noter que chaque compagnie aérienne a ses propres délais de traitement des transferts de paiement, qui varient généralement entre 14 et 90 jours. Dès réception du paiement, nous mettrons rapidement à jour le statut de la demande en indiquant « Paiement reçu », puis nous vous demanderons de nous fournir vos coordonnées bancaires pour la transaction. Nous vous remercions de votre patience et de votre coopération tout au long de ce processus. Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Si vous avez d'autres questions ou si vous souhaitez être tenu au courant de l'évolution de votre demande, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et nous assurer que vous avez une expérience positive avec Airadvisor. Nous vous remercions d'avoir choisi Airadvisor et nous sommes impatients de résoudre votre réclamation avec succès. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Service clientèle d'Airadvisor

Posted 6 months ago

“I didn't authorize yourselves to continue with the operation. I iniciaze the demand but when I saw that you are charging your comission i stop the process...I should send the NIB from the passenger or the authorization, but i didn't because i don't want to pay the comission. But you continue the process anyway...without autorization and you credit the amount in my accont, but in fact i should receive it, because and I'm not the passenger. Are you sure about this problem?”

Helpful Report

(Pt) - Posted 7 months ago

Dear Ana Alves, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. Regarding your concerns about not verifying with ID or a boarding pass, these steps are not required when initiating the claim process on our platform. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. The compensation was paid on 09.10.2024 We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 6 months ago

“Very bad very bad very bad”

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(Es) - Posted 7 months ago

Dear Einer Escanio, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“I didn't get the help that so many boast about .”

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(Sv-ux) - Posted 7 months ago

Kära värdefulla kund, Tyvärr kan kompensation inte begäras i detta fall eftersom det inte är tillämpligt. Du fick information om det inställda flyget mer än 14 dagar före avresan, vilket innebär att du inte är berättigad till ersättning. Vi ber om ursäkt för att vi inte kan hjälpa dig vid detta tillfälle. Du är dock välkommen att skicka in anspråk för försenade eller inställda flyg under de senaste TRE åren. Vi hoppas innerligt att du inte råkar ut för ytterligare flygstörningar. Om en sådan situation ändå skulle uppstå igen, ska du veta att vi alltid finns tillgängliga för att hjälpa dig. Med vänliga hälsningar, AirAdvisors team för ersättningsanspråk

Posted 6 months ago

“It took nearly a year to claim to get any money back and when I did you took over 50% so out of a £800 claim I got £162.00 rip off company”

Helpful Report

(En) - Posted 7 months ago

Dear Valued Client, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 6 months ago

“Very bad experience, they charge you a very high percentage for them...”

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(Es) - Posted 7 months ago

Dear client, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“Niet gebruiksvriendelijk. 10x hetzelfde moeten invullen”

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(Nl-ux) - Posted 7 months ago

Beste Annick Deraeve, Onze prioriteit is om een transparante en efficiënte service te bieden aan al onze klanten, en we zijn er om al je vragen of verduidelijkingen te beantwoorden. Als u nog meer vragen heeft of aanvullende informatie wenst, neem dan gerust contact op met ons klantenserviceteam - info@airadvisor.com. We doen er alles aan om je de best mogelijke service te bieden. Hartelijk dank voor uw begrip. Met vriendelijke groet, AirAdvisor Team

Posted 6 months ago

“Depuis que j’ai fait ma demande de remboursement j’ai pas eu de retour très mauvaise”

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(Fr-ux) - Posted 7 months ago

Cher Hamidou Sakho, Nous apprécions vos commentaires et comprenons vos préoccupations concernant la durée de la procédure de demande d'indemnisation. En général, la durée moyenne de traitement d'une réclamation pour nos services est de 3 à 5 mois. Cependant, dans votre cas particulier, votre réclamation n'a été envoyée à la compagnie aérienne que le 19.06.2024. Nous vous demandons donc de faire preuve de patience, car le délai de traitement standard s'applique toujours. Nous nous engageons à travailler avec diligence en votre nom pour résoudre votre réclamation le plus rapidement possible. Si vous avez d'autres questions ou si vous souhaitez être tenu au courant de l'évolution de votre demande, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous sommes là pour vous aider tout au long du processus et nous assurer que vous avez une expérience positive avec Airadvisor. Nous vous remercions d'avoir choisi Airadvisor et nous sommes impatients de résoudre votre réclamation avec succès. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Service clientèle d'Airadvisor

Posted 7 months ago

“Ich habe erst nach langem Suchen gesehen, dass eine Gebühr für den Antrag erhoben wird.”

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(De-ux) - Posted 7 months ago

Liebe Regina Wendelgaß, wir danken Ihnen für Ihre Anfrage zu den Gebühren. Wir möchten sicherstellen, dass es keine Unklarheiten bezüglich unserer Preisstruktur gibt. Um vollständige Transparenz zu gewährleisten, stellen wir unsere Preisliste auf unserer Website unter https://airadvisor.com/en/pricelist zur Verfügung. Diese Seite bietet detaillierte Informationen zu unseren Preisen und ist für alle Kunden kostenlos zugänglich. Darüber hinaus nehmen wir Kommunikation ernst und möchten unsere Kunden auf dem Laufenden halten. Informationen zu unserer Provision finden Sie in Ihrem Antragsprofil. Außerdem fügen wir den E-Mails, die wir an unsere Kunden senden, Details zum Provisionsprozentsatz und dem Endbetrag bei, den Sie erhalten werden. Diese Schritte werden unternommen, um sicherzustellen, dass Sie über die Kostenstruktur im Zusammenhang mit Ihrem Antrag gut informiert sind. Unser vorrangiges Ziel ist es, allen unseren Kunden einen transparenten und effizienten Service zu bieten, und wir stehen Ihnen für alle weiteren Fragen oder Erläuterungen zur Verfügung. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundensupport-Team – info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Wir danken Ihnen für Ihr Verständnis. Mit freundlichen Grüßen AirAdvisor Team

Posted 6 months ago

“O no me he dado cuenta o no te avisan antes de presentar la reclamación de que en caso que la compañía te indemnice, se quedan un 30%”

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(Es-ux) - Posted 7 months ago

Estimado cliente, Agradecemos su consulta sobre los honorarios. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 6 months ago

“VERY VERY BAD!!!”

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(Es-ux) - Posted 7 months ago

Dear Ivis Matilde Alvarenga Torres, We regret to hear about your concerns and want to address the issues you've raised. Your flight was interrupted due to a bird hitting the plane. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. We apologise for any inconvenience this may cause. However, you have the option to submit claims for any delayed or cancelled flights within the past three years. We hope you do not encounter any further flight disruptions. Should you require assistance in the future, please do not hesitate to contact us. Best regards, AirAdvisor Claims Team

Posted 7 months ago

“Alti pasageri ai aceluiasi zob au primit banii mult mai repede decat noi si nici nu au platit comision 30%... am apelat tocmai in ideea in care vor fi rezolvate lucrurile mai repede, dar aparent prin voi se rezolva mai greu si mai si platesc pentru asta.”

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(Ro) - Posted 7 months ago

Dragă Chirilă Alexandru, Apreciem solicitarea dumneavoastră cu privire la tarife. Dorim să ne asigurăm că nu există nicio confuzie cu privire la structura noastră de prețuri. Pentru a oferi o transparență totală, punem la dispoziție lista noastră de prețuri pe site-ul nostru https://airadvisor.com/en/pricelist. Această pagină oferă informații detaliate cu privire la prețurile noastre și este accesibilă tuturor clienților fără niciun cost. În plus, luăm în serios comunicarea și ne propunem să ne ținem clienții informați. Puteți găsi informații despre comisionul nostru în profilul dvs. de cerere. În plus, includem detalii despre procentul comisionului și suma finală pe care o veți primi în e-mailurile pe care le trimitem clienților noștri. Aceste măsuri sunt luate pentru a ne asigura că sunteți bine informați cu privire la structura costurilor legate de cererea dumneavoastră. Prioritatea noastră este de a oferi un serviciu transparent și eficient tuturor clienților noștri și suntem aici pentru a răspunde oricăror întrebări sau clarificări suplimentare de care ați putea avea nevoie. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, vă rugăm să nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim pentru înțelegere. Cu stimă, Echipa AirAdvisor

Posted 7 months ago

“Je voulais joindre des documents, ai fermé par inadvertance et n'ai jamais pu retrouver ma déclaration pour la modifier”

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(Fr-ux) - Posted 7 months ago

Cher client, Si vous avez des questions ou si vous souhaitez obtenir des informations complémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à fournir un service transparent et efficace à tous nos clients. Votre retour d'information est inestimable car il nous aide à améliorer continuellement nos services. Avec mes salutations les plus cordiales, L'équipe AirAdvisor

Posted 7 months ago

“Go claim straight through the airline. Your refund will be more. AirAdvisor takes a big cut.”

Helpful Report

(En) - Posted 7 months ago

Dear Liliana Rojas Castillo, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 7 months ago

“Very poor result. I lost a wedding and i had more than 7-8 hours delayed and you only get me 300 euros. Sad.”

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(En) - Posted 7 months ago

Dear Valued Client, We understand your frustration. We'd like to provide you with some context regarding your case. According to CE 261/2004 regulation, the compensation due is reduced by the 50% when the passenger reaches destination with a delay of less than 4 hours in cases that the distance between airports is more than 3500 Km. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 7 months ago

“Non buona”

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(It-ux) - Posted 7 months ago

Gentile Monica Giurgiuculesei, apprezziamo il suo feedback. Ci piacerebbe capire meglio la sua esperienza, quindi le abbiamo chiesto di fornirci maggiori dettagli sulla sua recensione. Il suo feedback è prezioso perché ci aiuta a migliorare continuamente i nostri servizi. La nostra priorità è fornire un servizio trasparente ed efficiente a tutti i nostri clienti, e siamo qui per rispondere a qualsiasi ulteriore domanda o chiarimento di cui possa avere bisogno. Se avete altre domande o desiderate ulteriori informazioni, non esitate a contattare il nostro team di assistenza clienti - info@airadvisor.com. Ci impegniamo a fornirvi il miglior servizio possibile. Grazie per la vostra comprensione. Cordiali saluti, Team AirAdvisor

Posted 7 months ago

“Would not recommend. Cost ~€150.”

Helpful Report

(En) - Posted 7 months ago

Dear Valued Client, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 7 months ago

“Négatif vraiment déçu de la somme que j'ai reçu”

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(Fr) - Posted 7 months ago

Chère Marié France Larochelle, Nous comprenons votre frustration. Nous aimerions vous donner quelques informations sur votre cas. Nous devons vous informer que le montant de l'indemnisation sera inférieur à ce qui a été annoncé précédemment - 400 EUR au lieu de 600 EUR. Le règlement (CE) n° 261/2004 couvre 27 pays de l'UE, la Norvège, l'Islande, la Suisse et 9 territoires d'outre-mer : France : Guyane française, Guadeloupe, Martinique, Saint-Martin, La Réunion, Mayotte ; Portugal : Açores, Madère ; Espagne : Îles Canaries. Conformément au règlement (CE) n° 261/2004, le montant de la compensation pour les vols au départ de l'UE et à destination des territoires d'outre-mer est de 400 EUR. Ces vols sont considérés comme ayant lieu dans le même pays de l'UE, même si la distance réelle de ces vols est supérieure à 3500 km. Si vous avez d'autres questions ou si vous avez besoin d'informations supplémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à fournir un service transparent et efficace à tous nos clients. Vos commentaires sont précieux car ils nous aident à améliorer continuellement nos services. Avec mes salutations les plus cordiales, L'équipe AirAdvisor

Posted 7 months ago

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