Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.53

“Mal muy mal ni me aconsejaron ni asesoraron y todavia me falta x cobrar”

(Es) - Posted 4 weeks ago

Estimado Gustavo Corte Rentero: Gracias por tu comentario. Entendemos tu preocupación por no haber recibido todavía el importe en tu cuenta. Queremos informarte de que **la indemnización fue abonada el 4 de agosto de 2026**. A partir de ese momento, el tiempo que tarda el dinero en llegar a tu cuenta depende de los plazos de procesamiento de tu banco. Si no recibes el importe en un plazo de 10 días, te recomendamos que te pongas en contacto directamente con tu banco para que puedan comprobar el estado de la transferencia. Si después de contactar con tu banco sigues teniendo algún problema con el pago, puedes ponerte en contacto con nosotros en cualquier momento. Estaremos encantados de ayudarte a comprobar la situación. Gracias por tu paciencia y comprensión. Un cordial saludo, El equipo de AirAdvisor

Posted 3 weeks ago

“Sehr sehr schlecht Mann muss seine Rechte Anträge 10 mal wiederholen.”

Helpful Report

(De-ux) - Posted 4 weeks ago

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie eine frustrierende Erfahrung gemacht haben. Wir verstehen, wie enttäuschend es sein kann, wenn Sie das Gefühl haben, Ihre Anfragen wiederholen oder Informationen mehrfach vorlegen zu müssen. In einigen Fällen können zusätzliche Informationen oder Unterlagen mehr als einmal angefordert werden, beispielsweise aufgrund von doppelten Einreichungen, unvollständigen Angaben oder den Anforderungen der Fluggesellschaft, die den Anspruch prüft. Wir sind uns bewusst, dass dies unangenehm sein kann, und entschuldigen uns für die dadurch entstandenen Unannehmlichkeiten. Seien Sie versichert, dass es unser Ziel ist, Fluggäste dabei zu unterstützen, ihre Rechte wahrzunehmen und die Entschädigung zu erhalten, auf die sie möglicherweise Anspruch haben. Wir arbeiten kontinuierlich daran, unsere Prozesse und unsere Kommunikation zu verbessern, um die Abwicklung von Entschädigungsanträgen so reibungslos wie möglich zu gestalten. Vielen Dank für Ihr Feedback. Mit freundlichen Grüßen, das AirAdvisor-Team

Posted 4 weeks ago

“My claim was denied because I spent less than $200????”

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(En-ux) - Posted 1 month ago

Dear Madelyn Agre, Thank you for your feedback. We understand your disappointment and appreciate the opportunity to clarify why your claim could not be processed. AirAdvisor can only pursue reimbursement claims for additional expenses totaling at least $200 (or the equivalent in another currency). Based on the documentation provided, the total value of your eligible expenses was below this minimum threshold. As a result, we were unfortunately unable to proceed with your reimbursement claim. Please note that this threshold is part of our claim handling policy and allows us to effectively manage reimbursement cases. In addition, all claimed expenses must be supported by valid receipts or invoices, as airlines generally require this documentation before considering any reimbursement request. If you believe that you incurred additional eligible expenses that were not included in your original submission, or if you have receipts that were not previously provided, you are welcome to upload them through your claim profile or send them to info@airadvisor.com. Our team will gladly review the new documentation to determine whether your claim can be reassessed. We understand that this may not have been the outcome you were hoping for, and we appreciate your understanding. If you have any questions about which expenses may be eligible or require further clarification regarding your case, please do not hesitate to contact our support team. We will be happy to assist you. Warm regards, The AirAdvisor Team

Posted 4 weeks ago

“Not until all paperwork went through do you realise they take a quarter of your claim. Took 6 weeks”

Helpful Report

(En) - Posted 1 month ago

Dear Jacqueline Payne, Thank you for your feedback. We're sorry to hear that you were disappointed with our success fee. We would like to reassure you that AirAdvisor operates with full transparency. Our success fee, Terms and Conditions, and pricing are clearly presented before a claim is submitted, allowing every customer to make an informed decision before using our service. We also provide our services under a "No-Win, No-Fee" policy. This means you do not pay anything upfront, and our success fee is charged only if we successfully recover compensation on your behalf. Regarding your claim, we can confirm that it was submitted to the airline on 30 June 2026, and we are pleased that the compensation was successfully recovered. The payment was received on 4 August 2026, meaning the entire process took approximately six weeks. Generally, the process takes 1-3 months. We take pride in our ability to achieve positive outcomes like the one in your case. Our team is here to assist passengers in obtaining the compensation they rightfully deserve We appreciate your feedback and understand that our service may not be the right choice for everyone. Our goal is to provide a convenient solution for passengers who prefer professional assistance with their claims, while being transparent about our fees from the very beginning. Thank you for giving us the opportunity to assist with your claim. Warm regards, The AirAdvisor Team

Posted 4 weeks ago

“I was not aware that this is an external Service with an extensive few. The Company Tricks you in to clicking on their advertisement. And in the end We did not receive the amount indicated!”

Helpful Report

(De) - Posted 1 month ago

Dear Noah Jakob Quinn, Thank you for your feedback. We're sorry to hear that you were disappointed with your experience. We would like to clarify that AirAdvisor is an independent claims management service, and we strive to provide full transparency regarding our services and fees. Our Terms and Conditions, pricing, and success fee are clearly presented before a claim is submitted, allowing customers to make an informed decision about whether they wish to use our service. We are committed to being transparent throughout the entire claims process. Regarding your case, we can confirm that your claim was submitted to the airline on 14 July 2026, and we are pleased that the compensation was successfully recovered. The compensation was paid on 4 August 2026, and we kept you informed of the claim's progress throughout the process. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. We appreciate your feedback and are always looking for ways to improve our communication and make it even clearer that AirAdvisor is a third-party claims service. Thank you for giving us the opportunity to assist with your claim. Warm regards, The AirAdvisor Team

Posted 4 weeks ago

“i feel tricked”

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(En-ux) - Posted 1 month ago

Dear Billyjo Oleary, We provide full transparency. We make our terms of work, and price list readily available on our website at https://airadvisor.com/en/pricelist and https://airadvisor.com/en/terms. The client can find more information also here https://airadvisor.com/en/about-us which is freely accessible. We have successfully processed and forwarded your claim to the airline. Once we receive a decision from the airline regarding your case, we will promptly notify you. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 4 weeks ago

“Horrible 5 hora de retraso”

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(Es-ux) - Posted 1 month ago

Estimada Sulenmy Ureña: Gracias por tu comentario. Lamentamos mucho tu experiencia. Un retraso de cinco horas en un vuelo puede resultar extremadamente frustrante y alterar considerablemente tus planes de viaje. Parece que tu comentario se refiere a tu experiencia con la compañía aérea y no al servicio prestado por AirAdvisor. Nuestra función consiste en ayudar a los pasajeros a reclamar una indemnización cuando puedan tener derecho a ella y gestionar el proceso de reclamación en su nombre. Si ha presentado una reclamación con nosotros, nuestro equipo seguirá gestionándola y le mantendrá informada de cualquier novedad importante. Gracias por compartir su experiencia. Un cordial saludo, El equipo de AirAdvisor

Posted 4 weeks ago

“Tras subir la documentación solicitada, me indican que sigue faltando documentación sin decirme cuál y además mi problema sigue ahí!”

Helpful Report

(Es-ux) - Posted 1 month ago

Estimada María Del Mar Cordero Diez: Gracias por sus comentarios. Lamentamos la confusión causada por las solicitudes de documentación. Entendemos lo frustrante que puede resultar recibir notificaciones que indican que falta documentación sin ofrecer detalles claros. Tras revisar su caso, podemos confirmar que, por el momento, no es necesario que realice ninguna acción adicional. Hemos tramitado con éxito su reclamación y la hemos remitido a la compañía aérea para su revisión. En estos momentos, estamos a la espera de la decisión de la aerolínea. Tan pronto como recibamos cualquier respuesta o novedad sobre su caso, se lo notificaremos de inmediato. Gracias por su paciencia y comprensión. Agradecemos la oportunidad de ayudarle y seguiremos supervisando su reclamación hasta que el proceso haya finalizado. Un cordial saludo, El equipo de AirAdvisor

Posted 4 weeks ago

“No I never asked for your services I see that you don’t understand , or play dumb ! You take a cut from the amount that the airline Is paying to the passenger I never signed anything that relates to you So Lufthansa has my claim and is dealing with me”

Helpful Report

(En-ux) - Posted 1 month ago

Dear Celine Gregoire, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. It is uploaded in your documents, and you can freely check it anytime. We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. There is no risk for you. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 4 weeks ago

“Ho gia' inviato piu' volte tuttti I documenti e continuo a ricevere richieste per rinviarli .”

Helpful Report

(It-ux) - Posted 1 month ago

Gentile cliente, Grazie per il suo feedback. Ci scusiamo per la confusione e il disagio causati dalle ripetute richieste dei suoi documenti. Comprendiamo quanto possa essere frustrante ricevere più notifiche dopo aver già fornito le informazioni richieste. Dopo aver esaminato il suo caso, risulta che siano state presentate più richieste identiche. Per questo motivo, il nostro sistema potrebbe aver generato richieste duplicate per gli stessi documenti, anche se questi erano già stati ricevuti. Le assicuriamo che al momento non è richiesta alcuna ulteriore azione da parte Sua. Abbiamo i Suoi documenti in archivio e la Sua richiesta continua a essere elaborata dal nostro team. Ci scusiamo sinceramente per l’eventuale confusione che ciò possa aver causato. Il nostro obiettivo è rendere il processo di richiesta il più agevole possibile e Le siamo grati per la pazienza mentre lavoriamo al Suo caso. Qualora dovessimo aver bisogno di ulteriori informazioni non ancora fornite, la contatteremo direttamente. In caso contrario, può stare certo che la sua richiesta rimane attiva e la terremo informata su eventuali aggiornamenti significativi. Grazie per la sua comprensione e per aver scelto AirAdvisor. Cordiali saluti, Il team di AirAdvisor

Posted 4 weeks ago

“I submitted all of the ID documents and then it wanted I’d for my step daughter who is a minor. Then I uploaded her birth certificate because she does not have an id or need one to fly. Then it wanted a signature from my husband and the link did not work so I cannot submit the claim it automatically denied even though I provided all the documents and proof we had a flight. It never asked for my husbands signature and my claim is denied because of his signature the app is terrible and it does not work.”

Helpful Report

(En-ux) - Posted 1 month ago

Dear Mandy Rogers, Thank you for taking the time to share your feedback. We're sorry to hear that you experienced difficulties while submitting your claim. We understand how frustrating it can be when you're unable to complete the process due to document or signature issues. Please note that, for minor passengers, the required documents may vary depending on the circumstances of the claim. If your stepdaughter does not have a government-issued ID, a birth certificate may be acceptable for our review. If any additional documentation is required, our team will let you know. Regarding your husband's signature, we apologize if the signing link did not work as expected. Technical issues can occasionally occur, and our support team is always available to help resolve them. If you're unable to complete the signature electronically, please contact us through your claim chat or by email so we can provide an alternative solution. Your claim does not have to remain unresolved because of a technical issue. We have successfully processed and forwarded your claim to the airline. Once we receive a decision from the airline regarding your case, we will promptly notify you. We appreciate your feedback, as it helps us improve both our platform and the claims process. Thank you for bringing this to our attention. Warm regards, The AirAdvisor Team

Posted 1 month ago

“me llevo un dia y una noche sin embarcacione”

Helpful Report

(Es-ux) - Posted 1 month ago

Estimado cliente: Gracias por sus comentarios. Lamentamos mucho su experiencia. Entendemos lo estresante y frustrante que debe de haber sido pasar todo un día y toda una noche esperando antes de poder finalmente embarcar en su vuelo. Situaciones como estas pueden afectar significativamente a sus planes de viaje y causar molestias considerables. Por lo que se desprende de su reseña, parece que sus comentarios se refieren principalmente a su experiencia con la aerolínea y no al servicio prestado por AirAdvisor. Nuestra función consiste en ayudar a los pasajeros a reclamar una indemnización o un reembolso tras las perturbaciones en los vuelos, gestionando el proceso de reclamación en su nombre. Nos complace confirmarle que su reclamación ha sido aceptada. Nuestro equipo revisará su caso detenidamente y lo remitirá a la aerolínea sin demora. Una vez que la aerolínea comience a tramitar su reclamación, seguiremos supervisando su evolución y le mantendremos informado de cualquier novedad importante. También puede consultar el estado de su reclamación en cualquier momento iniciando sesión en su cuenta en nuestra página web, donde podrá seguir cada fase del proceso. Gracias por elegir AirAdvisor. Agradecemos su paciencia y haremos todo lo posible para ayudarle a obtener la indemnización a la que pueda tener derecho. Un cordial saludo, El equipo de AirAdvisor

Posted 4 weeks ago

“As they didn’t told us that it is not free service it’s a payable service and it’s so expensive”

Helpful Report

(En-ux) - Posted 1 month ago

Dear Eric Tamer Ishak, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. Our success fee is 30% out of the collected sum at the pre-trial stage. AirAdvisor offers the best value for money on the market, saving our customers up to 120 EUR per family. You can find information on how AirAdvisor compares to other companies here: https://airadvisor.com/en/best-flight-delay-compensation-company In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 month ago

“This is a rip off and fraudulent scam scheme”

Helpful Report

(En-ux) - Posted 1 month ago

Dear Valued Client, Thank you for your feedback. We're sorry to hear that you feel this way. We would like to assure you that AirAdvisor operates with full transparency and is committed to providing a professional claims management service. We provide our services under the **"No-Win, No-Fee"** rule. You do not need to pay anything to AirAdvisor upfront. If we successfully recover compensation from the airline, we transfer the compensation to you after deducting our agreed success fee, which is clearly explained before you submit your claim. Our **Terms and Conditions**, **Price List**, and information about our services are publicly available on our website, allowing every customer to make an informed decision before using our service: * Price List: [https://airadvisor.com/en/pricelist](https://airadvisor.com/en/pricelist) * Terms and Conditions: [https://airadvisor.com/en/terms](https://airadvisor.com/en/terms) * About AirAdvisor: [https://airadvisor.com/en/about-us](https://airadvisor.com/en/about-us) We are pleased to confirm that **your claim has been accepted**. Our team will review it promptly and submit it to the airline without delay. At this stage, no further action is required from your side. You can also track the progress of your claim at any time by logging into your account on our website, where you'll receive updates as your case progresses. If you have any specific concerns about your claim or our service, we encourage you to contact our support team. We will be happy to review your case and provide any clarification you may need. Warm regards, The AirAdvisor Team

Posted 1 month ago

“Put in wrong wording”

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(En-ux) - Posted 1 month ago

Dear Florence Blennerhassett, Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. According to our records, **your claim was closed at your own request**. If there was any misunderstanding regarding the wording or information provided during the process, we sincerely apologize for any confusion this may have caused. Should you have any further questions or wish to discuss your case, please don't hesitate to contact our support team. We'll be happy to assist you. Thank you for your feedback and wish you all the best. Warm regards, The AirAdvisor Team

Posted 4 weeks ago

“No terminé mi reclamación y la enviaron sin terminar y sin mi permiso.”

Helpful Report

(Es-ux) - Posted 1 month ago

Estimado cliente: Lamentamos conocer sus inquietudes y queremos abordar las cuestiones que ha planteado. En primer lugar, cuando los clientes inician el proceso de reclamación en nuestra página web, nos otorgan la autorización para actuar en su nombre. Esto nos permite representar al cliente en las negociaciones con la compañía aérea, ayudándole a obtener una indemnización por los inconvenientes relacionados con el vuelo. En cuanto a su preocupación por la falta de verificación mediante documento de identidad o tarjeta de embarque, estos pasos no son necesarios al iniciar el proceso de reclamación en nuestra plataforma. Nuestro proceso de reclamación está diseñado para ser sencillo y fácil de usar, lo que permite a los pasajeros evaluar rápidamente si cumplen los requisitos para recibir una indemnización y obtener el resultado: el pago. Entendemos que puede haber habido un malentendido y le pedimos disculpas por cualquier confusión. Nuestro equipo está a su disposición para ayudar a los pasajeros a obtener la indemnización que les corresponde por derecho. Si tiene alguna otra pregunta o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecer un servicio transparente y eficiente a todos nuestros clientes. Sus comentarios son muy valiosos, ya que nos ayudan a mejorar continuamente nuestros servicios. Atentamente, El equipo de AirAdvisor

Posted 1 month ago

“My flight again has caused me total stress. In 2023 the assistance at Schiphol failed me and missed the plane. I got nothing but a hotel away from Schiphol and put on flight Now 8/7/26 my luggage goes astray then delayed and broken wheels Then on return from Schiphol 16/7/26 the luggage goes astray AGAIN. And delays mean no assistance again. And no luggage again at the Leeds airport. It's disgusting and I have no money to buy new luggage. Please can you refund the check in, compensate for the broken case and inconvenience. You have all my bank details for a transfer of the agreed monies Thank you Elizabeth Charnley”

Helpful Report

(En-ux) - Posted 1 month ago

Dear Elizabeth Charnley, Thank you for taking the time to share your experience. We're sorry to hear about the series of unfortunate events you encountered during your travels. We understand how upsetting it must have been to experience repeated baggage issues, delays in receiving assistance, and damage to your luggage. From your review, it appears that your concerns relate to the service provided by the airline and the airport rather than AirAdvisor. Matters such as baggage fees or airport assistance are handled directly by the airline. We recommend contacting the airline's customer service department. They will be able to review your case and advise you on the available options. If you need assistance with a flight delay, cancellation, or another claim covered by passenger rights legislation, AirAdvisor will be happy to review your case and help you determine whether you are eligible for compensation. We hope your concerns are resolved soon and appreciate you sharing your experience. Warm regards, The AirAdvisor Team

Posted 1 month ago

“I am trying to provide my bank details for the refund, but I do not have a UK bank account. My bank account is in Oman. I have entered the IBAN for both Bank Muscat and Sohar International, but your system does not accept either of them. Could you please advise how I can receive my refund if your system does not accept an Omani IBAN? Is there another way to process the payment?”

Helpful Report

(En-ux) - Posted 1 month ago

Dear Laila Al Kindi, At this stage, we do not need your bank details, so there is no need to enter your Omani bank account yet. AirAdvisor operates under a No-Win, No-Fee policy. You do not need to pay anything upfront. If we successfully recover compensation from the airline, we will transfer the payment to you after deducting our agreed commission. Once we receive the compensation from the airline, we will promptly update your claim status to **"Payment received"** and then ask you to provide your bank details for the transfer. **You will be able to use your Oman bank account without any problem at that stage.** To proceed with your claim, we kindly ask you to upload your **PIR (Property Irregularity Report)**. A PIR is issued by the airport's baggage service desk, usually before you leave the airport, and contains a unique reference number required to track your baggage and support your compensation claim. If you are unable to upload the PIR report through your claim profile on our website, please send it to [info@airadvisor.com](mailto:info@airadvisor.com) or upload it directly in your claim chat. Our team will be happy to add it to your case. Thank you for your cooperation. We look forward to receiving your PIR report so we can continue processing your claim. Warm regards, The AirAdvisor Team

Posted 4 weeks ago

“Sito risarcimenti fa pena”

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(It-ux) - Posted 1 month ago

Gentile Stefania Ognibene, Ci dispiace sapere che la sua esperienza non sia stata soddisfacente. Ci impegniamo sempre a fornire un servizio affidabile e trasparente, pertanto ci rammarichiamo di apprendere che non siamo riusciti a soddisfare le sue aspettative. Poiché la sua recensione non include dettagli specifici sul problema riscontrato, le saremmo grati se potesse fornirci ulteriori informazioni sulla sua esperienza. Capire cosa è andato storto ci aiuterà ad approfondire la questione e a individuare come migliorare il nostro servizio. Non esiti a contattarci tramite la chat dedicata ai reclami o via e-mail fornendoci ulteriori dettagli. Il nostro team sarà lieto di esaminare le sue segnalazioni e di fornirle ulteriore assistenza. Grazie per il suo feedback. Apprezziamo l’opinione di ogni cliente e ci impegniamo a migliorare continuamente il nostro servizio. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

“Я очень сожалею, что воспользовался услугами Air Advisor, поскольку они 2 года занимались моим делом, и в итоге из выплаченных мне авиакомпанией 400 долларов- заплатили только 200, остальное забрали за свои услуги, кроме того моим 5 членам семьи, которым также отменили рейс на самолет и которые также обратились к Air Advisor - ничего вообще до сих пор не выплатили. Не рекомендую обращаться к ним за помощью!”

Helpful Report

(Ua) - Posted 1 month ago

Dear Andrii Holyk, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience. We would like to clarify a few important points regarding your case. First, **each claim is assessed and processed separately**. Although your family members were affected by the same flight disruption, their claims are independent and remain **active**. The outcome or timeline of one claim does not determine the outcome of another. We would also like to clarify that the compensation awarded in your case was **€400, not €600**. Under **EC Regulation 261/2004**, the compensation amount is determined by the flight distance. As your flight distance was **2,008 km**, the applicable compensation amount is **€400**. Compensation of **€600** applies only to flights exceeding **3,500 km** under the conditions set out in the Regulation. Your case required **legal action** because the airline did not resolve the claim voluntarily. It was therefore forwarded to court, where proceedings can take a considerable amount of time. As outlined in our Terms and Conditions, a **50% legal action fee** applies to claims that require court proceedings and legal representation to recover the compensation. We understand that the duration of the process and the legal fee may have been disappointing. However, we remained committed to pursuing your claim through the legal process until compensation was successfully obtained. Thank you for your feedback and for giving us the opportunity to assist with your claim. Warm regards, The AirAdvisor Team

Posted 1 month ago

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