Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Very poor experience. Air Advisor made me signed the Power of Attorney for €400 with the airline and sent me an invoice and compensation of £250. Asked for explanation for this and no answer. Now I have to check with the Airlline the document I signed to verify with them Air Advisor has received compensation of €400 but invoiced me only £250. Appalling”

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(En) - Posted 11 months ago

Dear Barbara, We regret to hear about your concerns and want to address the issues you've raised. The flight distance was: 982 kilometers. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: EUR 250 for all flights of 1500 kilometres or less; EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; EUR 600 for all flights not falling under (a) or (b). So, in this case, the compensation is 250 EUR per passenger. The compensation was paid on 08.07.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Kind regards, AirAdvisor Team

Posted 11 months ago

“the claim came after 2 years”

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(En) - Posted 1 year ago

Dear Neha Bisht, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Your claim was referred to the court on 27.01.2023 due to a lack of response from the airline. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. The compensation paid / case closed on 27.06.2024. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. We understand the frustration that such delays can cause, but we assure you that we are working diligently to resolve your case in the best possible manner. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“Bad service”

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(En) - Posted 1 year ago

Dear Tarabay, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your claim was only sent to the airline on 22.05.2024 and compensation was paid on 25.06.2024. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Zbyt skomplikowane dla zwyklego człowieka”

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(Pl-ux) - Posted 1 year ago

Drogi Krzysztofie, Doceniamy Twoją opinię. Chcielibyśmy lepiej zrozumieć Twoje doświadczenia, więc poprosiliśmy o więcej szczegółów na temat Twojej recenzji. Twoja opinia jest nieoceniona, ponieważ pomaga nam stale ulepszać nasze usługi. Naszym priorytetem jest zapewnienie przejrzystej i wydajnej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 1 year ago

“Slow and delay. Took 1 year to get a refund whereas I handled a similar case and got refund within 2 months.”

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(En) - Posted 1 year ago

Dear Tahir Mehmood, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. The timeline for claim proceedings can vary depending on the specific case, airline and jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. Generally, the average claim proceeding term for our services is up to 9 months. However, in your specific case, your claim was only sent to the airline on 14.08.2023. Compensation paid / case closed on 20.06.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Did nothing to support the claim and tried to increase fees unfairly”

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(En) - Posted 1 year ago

Dear Darren Humphreys, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“Poczekam to ocenię”

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(Pl-ux) - Posted 1 year ago

“brak kontaktu”

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(Pl-ux) - Posted 1 year ago

Droga Kamilo, Doceniamy Twoją opinię. Chcielibyśmy lepiej zrozumieć Twoje doświadczenia, dlatego poprosiliśmy o więcej szczegółów dotyczących Twojej recenzji. Twoja opinia jest nieoceniona, ponieważ pomaga nam stale ulepszać nasze usługi. Naszym priorytetem jest zapewnienie przejrzystej i wydajnej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 1 year ago

“Took 2 years to get reimbursed and Air Advisor took half the money. Their team never provided updates or accurate timelines about when we would be getting paid.”

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(En) - Posted 1 year ago

“Over boasting and under performance”

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Posted 1 year ago

Dear Christine England, We appreciate your feedback and want to clarify the situation. Unfortunately, we can't claim for compensation, as it is not applicable in your case. There is no EU compensation due on this occasion as the flight was departing Guernsey and the Channel Islands are not part of the UK. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. You can submit your claim concerning the delayed/cancelled flights for the last THREE years. We wish you never experience flight disruptions, but if this ever happens again, we always remain at your disposal. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“mauvaise surprise sur le montant récupéré pour ma 1ere fille, petite néanmoins, elle occupe un siège.”

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(Fr) - Posted 1 year ago

Chère Emma Louise Masclet, Nous sommes désolés d'apprendre vos préoccupations et souhaitons répondre aux questions que vous avez soulevées. La distance de votre vol était de 9441,73 km. Ces sommes sont exactes et déterminées dans le règlement (CE) n° 261/2004 du Parlement européen et du Conseil du 11 février 2004. Le montant dépend de la distance de votre vol : 250 euros pour tous les vols de 1500 kilomètres ou moins ; 400 euros pour tous les vols intracommunautaires de plus de 1500 kilomètres, et pour tous les autres vols entre 1500 et 3500 kilomètres ; 600 euros pour tous les vols ne relevant pas des points a) ou b). Dans votre cas, l'indemnisation est donc de 600 euros par passager. Mais ce montant peut être réduit de 50 % si le retard final est inférieur à 4 heures. L'indemnisation a été versée le 28.12.2023. Afin d'assurer une transparence totale, nous mettons notre liste de prix à disposition sur notre site web à l'adresse https://airadvisor.com/en/pricelist. Cette page fournit des informations détaillées sur nos prix et est accessible gratuitement à tous les clients. En outre, nous prenons la communication au sérieux et nous nous efforçons de tenir nos clients informés. Vous pouvez trouver des informations sur notre commission dans votre profil de réclamation. En outre, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les courriels que nous envoyons à nos clients. Ces mesures sont prises pour s'assurer que vous êtes bien informé de la structure des coûts liés à votre demande. Nous nous engageons à aider nos clients à recevoir une indemnisation équitable pour leurs demandes. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous apprécions vos commentaires et votre satisfaction est importante pour nous. Nous vous remercions d'avoir choisi AirAdvisor et nous nous efforçons d'améliorer votre expérience par tous les moyens possibles. Avec mes salutations les plus cordiales. L'équipe AirAdvisor

Posted 1 year ago

“You have taken 7 months to send the compensation so I messaged you and suggested you should send me a reduction in your percentage fee charges for compensating the delay so you didn’t even have any respect to reply to my request suggestions I asked that you send 520 euros instead of the 420 euros but again you didn’t reply so then you sent the compensation of 420 euros on 6.3.24 so I iam grateful that you have finally received the compensation from Brussels airways but you didn’t get the compensation for over 7 months so I think it’s fair for me to collect a reduction in your charges as you haven’t lived up to your promotional claim of getting my compensation by six months this is not correct in my case so I would like a reduction in your charges of 180 euros to 120 euros so you will send 60 euros to my back account which you already have my bank details as I have received 420 from you sending 60 euros will make feel it’s a fare outcome as a customer I do hope you respond with the correct actions to make a better score ratings of your service which very Poor in my rating please help me to make your rating better thank you”

Helpful Report

(En) - Posted 1 year ago

Dear Kevin Haynes, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 6 months. However, in your specific case, your claim was only sent to the airline on 31.10.2023. The compensation was paid on 06.03.2024. Therefore, we kindly ask for your patience as the standard processing time still applies. Your flight distance was: 5020.44 km. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: EUR 250 for all flights of 1500 kilometres or less; EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; EUR 600 for all flights not falling under (a) or (b). So, in your case, the compensation is 600 EUR per passenger. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Sincerely, Airadvisor Customer Support

Posted 1 year ago

“Opłata 75€ za roszczenie 250€? Rozbój w biały dzień...”

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(Pl-ux) - Posted 1 year ago

Drogi Michale, Dziękujemy za zapytanie dotyczące opłat. Pragniemy zapewnić, że nie ma żadnych nieporozumień dotyczących naszej struktury cenowej. Aby zapewnić pełną przejrzystość, udostępniamy nasz cennik na naszej stronie internetowej pod adresem https://airadvisor.com/en/pricelist. Strona ta zawiera szczegółowe informacje na temat naszych cen i jest dostępna dla wszystkich klientów bez żadnych kosztów. Ponadto poważnie traktujemy komunikację i staramy się na bieżąco informować naszych klientów. Informacje o naszej prowizji można znaleźć w profilu roszczenia. Ponadto w wiadomościach e-mail wysyłanych do naszych klientów podajemy szczegóły dotyczące procentowej prowizji i ostatecznej kwoty, którą otrzymasz. Kroki te są podejmowane w celu zapewnienia, że jesteś dobrze poinformowany o strukturze kosztów związanych z Twoim roszczeniem. Naszym priorytetem jest zapewnienie przejrzystej i skutecznej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 1 year ago

“After five years of waiting and all the headache airadvisor gives you, They simply say sorry that they are not capable of getting you compensation. Company offered me a handsome amount but because of airadvisor i have lost that too. Such a shame”

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Posted 1 year ago

Dear Zeeshan Ahmed, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Your claim was referred to the court. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. In our investigation, it has been determined that your TK1468 Barcelona/Istanbul flight dated 15th of January 2019, was operated with 9 minutes due to ATC capacity which was beyond our control. As a result, you were unable to board your onward flight, and you completed your journey with flight TK0708 Istanbul/Karachi dated 16th of January 2019. Because your departure point is in a European Union member country, the rules set out in European Union Regulation (EC) No. 261/2004 apply. In accordance with this, airlines are not obliged to pay compensation where flight disruption has been caused by events outside their control. We understand there may have been a misunderstanding, and we apologise for any confusion. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“So far so good. AirAdvisor are doing everything expected of them Its jsut a shame that Virgin are so intransigent. Lets hope AirAdvisor gets a better result than I did. And then....... it all went wrong. After spending some considerable amount of time filling in online forms and Air Advisor telling me that compensation was as good as on ots way, they decided that my claim was not valid. The company should have been in a position to tell me this before wasting my time.”

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(En-ux) - Posted 1 year ago

Dear Ross Hawkins, We regret to hear about your concerns and want to address the issues you've raised. We have an established procedure for claiming compensation, according to which we work. Once the claim is sent to the airline, we cannot close it according to our terms until we receive an official airline’s response. According to the official information, your flight was delayed due to adverse weather conditions. Proof: https://www.wunderground.com/history/daily/KMCO/date/2024-1-9 - wind The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Es penoso como tratan el asunto de una reclamación ,y con pruebas,facturas y gastos no son capaces de solucionar..solo.engaño.por todas”

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(Es-ux) - Posted 1 year ago

Estimada Mirela Carmen Todea Caba, Agradecemos su comentario y entendemos su preocupación por la duración del proceso de reclamación. Generalmente, el plazo medio de tramitación de reclamaciones de nuestros servicios oscila entre 3 y 5 meses. Sin embargo, en su caso concreto, su reclamación no fue enviada a la compañía aérea hasta el 09.02.2024 . Por lo tanto, le rogamos que tenga paciencia, ya que el plazo de tramitación estándar sigue siendo aplicable. Nos comprometemos a trabajar diligentemente en su nombre para resolver su reclamación lo antes posible. Si tiene alguna pregunta o necesita información actualizada sobre el progreso de su solicitud, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estamos aquí para ayudarle durante todo el proceso y asegurarnos de que tenga una experiencia positiva con Airadvisor. Gracias por elegir Airadvisor, y esperamos resolver con éxito su reclamación. Atentamente, Servicio de Atención al Cliente de Airadvisor

Posted 1 year ago

“Schlechter Service mit zurückerstattung”

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(De-ux) - Posted 1 year ago

Lieber Taulant Kurtishi, wir schätzen Ihr Feedback sehr. Im Allgemeinen beträgt die durchschnittliche Bearbeitungszeit für unsere Dienstleistungen zwischen 3 und 5 Monaten. In Ihrem speziellen Fall wurde Ihre Forderung jedoch erst am 12.02.2024 an die Fluggesellschaft übermittelt. Daher bitten wir Sie um Geduld, da die übliche Bearbeitungszeit noch gilt. Wir werden uns mit aller Kraft für Sie einsetzen, um Ihre Forderung so schnell wie möglich zu bearbeiten. Wenn Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unser Kundenserviceteam - info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Vielen Dank, dass Sie sich für Airadvisor entschieden haben, und wir freuen uns darauf, Ihren Fall erfolgreich zu lösen. Mit freundlichen Grüßen, AirAdvisor-Team

Posted 1 year ago

“No. Your agent is very poorly advised.”

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(En-ux) - Posted 1 year ago

Dear Damian, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Appalled that the nature of your business was not clear”

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(En-ux) - Posted 1 year ago

Dear Paul, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Malísima experiencia, desconocía el proceso y ellos sin más.me han cobrado”

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(Es) - Posted 1 year ago

Estimado Miguel Angel Cedeno Mejias, Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer una total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 1 year ago

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