Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.66

“Demorei dias para conseguir submeter toda a documentação necessária. O processo de pedido não é claro. Não há qualquer suporte de info ou ajuda durante o processo. A plataforma valida que está tudo ok e depois começo a receber emails a dizer que faltam documentos. Documentos esses que já foram submetidos pela outra pessoa afectada. Penso que é obvio que se são duas pessoas afectadas não faz sentido pedirem a submissão das mesmas despesas para cada um dos passageiros. Além de tudo o que pedem não ser claro e as validações da plataforma não serem claras, quando chegamos ao processo de assinatura do documento ainda piora. Tentei assinar o documento em chrome e em safari com caneta e o sistema não aceita a caneta de forma nenhuma. A única forma de assinar o documento é com o dedo e em sistema Android. Como esperam que se assine um documento igual ao Cartão de Cidadão com o dedo? A minha avaliação mantém-se.”

Helpful Report

(Pt-ux) - Posted 1 year ago

Prezado Francisco Leite, Lamentamos saber de suas preocupações e queremos abordar as questões que você levantou. A companhia aérea aceita apenas reclamações criadas individualmente para cada passageiro (mesmo para crianças). De acordo com nossas regras, cada passageiro também deve criar uma reivindicação separada e carregar todos os documentos pessoais nela. É por isso que o cliente perguntou a mesma coisa duas vezes. Saiba que, quando o cliente inicia o processo de reivindicação em nossa plataforma, exigimos apenas alguns documentos básicos, como passaporte/identidade, passagem ou confirmação de reserva. No entanto, observe que a companhia aérea pode solicitar documentos adicionais e, nesse caso, teremos de solicitá-los ao cliente. Nesse caso, informamos os clientes e os orientamos em cada etapa do processo. Entendemos que pode ter havido um mal-entendido e pedimos desculpas por qualquer confusão. Nossa equipe está aqui para ajudar os passageiros a obter a compensação que merecem por direito. Se tiver outras dúvidas ou precisar de informações adicionais, não hesite em entrar em contato com nossa equipe de suporte ao cliente - info@airadvisor.com. Temos o compromisso de fornecer um serviço transparente e eficiente a todos os nossos clientes. Seu feedback é inestimável, pois nos ajuda a melhorar continuamente nossos serviços. Atenciosamente, Equipe AirAdvisor

Posted 1 year ago

“Nos cobran un 28% de lo que nos tienen que devolver es una vergüenza”

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(Es-ux) - Posted 1 year ago

Estimado Borja Sola López-Ocaña, Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer una total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 1 year ago

“O atraso de 24h no voo de regresso a casa, custou-me vários turnos de trabalho enquanto médico (com as consequências negativas que a Companhia deve calcular)!!!”

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(En-ux) - Posted 1 year ago

Caro Osvaldo Santos, Agradecemos o seu feedback. Em geral, o prazo médio de tramitação de reclamações em nossos serviços varia de 3 a 5 meses. No entanto, no seu caso específico, a sua reclamação só foi enviada para a companhia aérea em 22.07.2024. Por conseguinte, pedimos a sua paciência, uma vez que o prazo normal de processamento ainda se aplica. Comprometemo-nos a trabalhar diligentemente em seu nome para resolver a sua reclamação o mais rapidamente possível. As companhias aéreas têm uma lista restrita de custos adicionais que podem ser reembolsados aos passageiros. Assim, por exemplo, as facturas pré-pagas (hotel, aluguer de automóveis, bilhetes de ligação reservados por outra companhia aérea, artigos não essenciais, etc.) não estão sujeitas a reembolso. Note-se que a companhia aérea não considera o extrato do cartão ou o extrato bancário como um recibo. Por conseguinte, para podermos verificar mais pormenorizadamente os seus custos adicionais, queira apresentar-nos os recibos originais da transação. Tem os recibos/facturas das suas despesas adicionais? 1. Pode adicionar os recibos das despesas adicionais à documentação do seu pedido de reembolso: seleccione a pasta Reembolso. 2. Se não conseguir carregar os recibos no perfil do pedido de reembolso no nosso site, envie-os para o nosso endereço de correio eletrónico (info@airadvisor.com) ou carregue-os no chat do pedido de reembolso. Se tiver mais alguma dúvida ou precisar de actualizações sobre o progresso do seu pedido, não hesite em contactar a nossa equipa de apoio ao cliente. Estamos aqui para o ajudar durante todo o processo e garantir que tem uma experiência positiva com o Airadvisor. Obrigado por escolher o Airadvisor e esperamos resolver a sua reclamação com sucesso. Atenciosamente, Apoio ao Cliente da Airadvisor

Posted 1 year ago

“To whom it may concern, Today's flight from Memmingen to Rome has been cancelled. I also had to cancel the hotel in Rome and did not get a refund of 255€. I request that the entire fee, including my ticket fee, be deposited into my account. I informed my lawyer. If I do not receive an answer from you, I would like you to know that I will file a compensation lawsuit against you as soon as possible. I request you to pay my roundtrip and return fees, including the hotel, for which I have not received a refund. You do not care about the customer at all. Your usher yelled at me today and I have witnesses. I will also file a lawsuit regarding this issue. I have never experienced such an embarrassing situation before. I'm waiting for your answer.”

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(De-ux) - Posted 1 year ago

Dear Gizem Ergözen, We understand your frustration with the flight cancelation. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in your specific case, your claim was only sent to the airline on 22.07.2024. Therefore, we kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 1 year ago

“Even though I got the compensation from British Airways my experience was not great. First of all their charge is quite high for something that I could have done myself to be honest. I only realised after I had used their services that I could have gone on the BA website and raise a complaint. So I do feel like I paid £300 to Air Advisor for nothing. Secondly, Air Advisor contacted me claiming that I had received payment directly from the Airline when I hadn’t. I was pretty much harassed with texts and emails. I then had to contact the airline to investigate where the money had gone, get transaction reference etc and it turned out that the money had been paid to Air Advisor. I feel like I had to do part of their job for them and so again I do not think the money they took for commission is even justified. Thirdly, I live in the UK and I paid my ticket in GBP but Air Advisor apparently pays in Euro and so when that compensation was converted I got less than what I was expecting I don’t think I will be using or recommending Air Advisor to anyone”

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(En) - Posted 1 year ago

Dear Lucindy Acheampomaa, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. We work as per the European Regulations 261/2004 so the amount is in EUR, but it was converted to the your currency in accordance with your bank rate which. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Dopiero na samym końcu wypełniania wniosku otrzymałam info, że zostanie pobrana opłata. Nie chciałam korzystać z pośrednictwa.”

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(Pl-ux) - Posted 1 year ago

Szanowna Anna Juszczak, Dziękujemy za zapytanie dotyczące opłat. Pragniemy zapewnić, że nie ma żadnych niejasności co do naszej struktury cenowej. Aby zapewnić pełną przejrzystość, udostępniamy nasz cennik na naszej stronie internetowej pod adresem https://airadvisor.com/en/pricelist. Strona ta zawiera szczegółowe informacje na temat naszych cen i jest dostępna dla wszystkich klientów bez żadnych kosztów. Ponadto poważnie traktujemy komunikację i staramy się na bieżąco informować naszych klientów. Informacje o naszej prowizji można znaleźć w profilu roszczenia. Ponadto w wiadomościach e-mail wysyłanych do naszych klientów podajemy szczegóły dotyczące procentowej prowizji i ostatecznej kwoty, którą otrzymasz. Kroki te są podejmowane w celu zapewnienia, że jesteś dobrze poinformowany o strukturze kosztów związanych z Twoim roszczeniem. Naszym priorytetem jest zapewnienie przejrzystej i skutecznej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 1 year ago

“I recently used the Air advisor and was very disappointed with the help section. Instead of providing precise information, I was bombarded with unnecessary emails that repeatedly led me back to the initial link without resolving my issue. This lack of clear, helpful guidance made the experience frustrating and time-consuming. Please improve the support process to offer more direct and effective assistance.”

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(En-ux) - Posted 1 year ago

Dear Konstantinos Stasinopoulos, We regret to hear about your concerns and want to address the issues you've raised. It looks like you've submitted several identical claims to us. That is why you received the duplicated emails. Unfortunately, we can't claim for compensation, as it is not applicable. According to the official information, your flight's arrival was delayed less than 3 hours required for receiving compensation from the airline according to EC 261/2004 Regulation. Under the applicable legislation, airlines shall not pay compensation in this case. ‍ We are sorry we could not help you this time, however, you can submit your claim concerning the delayed/cancelled flights for the last THREE years.‍ ‍ We wish you never experience flight disruptions, but if this ever happens again, we always remain at your disposal.‍ Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Too many e-mails et my incomplete folder had been send to the company without being warned”

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(Fr-ux) - Posted 1 year ago

Dear Fong Caroline, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. Regarding your concerns about not verifying with ID or a boarding pass, these steps are not required when initiating the claim process on our platform. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Co chwilę pokazuje dodaj dokument ale brak konkretów ile można dodawać dowód”

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(Pl-ux) - Posted 1 year ago

“Very poor experience. Air Advisor made me signed the Power of Attorney for €400 with the airline and sent me an invoice and compensation of £250. Asked for explanation for this and no answer. Now I have to check with the Airlline the document I signed to verify with them Air Advisor has received compensation of €400 but invoiced me only £250. Appalling”

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(En) - Posted 1 year ago

Dear Barbara, We regret to hear about your concerns and want to address the issues you've raised. The flight distance was: 982 kilometers. These sums are exact and determined in the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. The sum depends on the distance of your flight: EUR 250 for all flights of 1500 kilometres or less; EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; EUR 600 for all flights not falling under (a) or (b). So, in this case, the compensation is 250 EUR per passenger. The compensation was paid on 08.07.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Kind regards, AirAdvisor Team

Posted 1 year ago

“the claim came after 2 years”

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(En) - Posted 1 year ago

Dear Neha Bisht, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Your claim was referred to the court on 27.01.2023 due to a lack of response from the airline. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. The compensation paid / case closed on 27.06.2024. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. We understand the frustration that such delays can cause, but we assure you that we are working diligently to resolve your case in the best possible manner. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“Bad service”

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(En) - Posted 1 year ago

Dear Tarabay, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your claim was only sent to the airline on 22.05.2024 and compensation was paid on 25.06.2024. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Zbyt skomplikowane dla zwyklego człowieka”

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(Pl-ux) - Posted 1 year ago

Drogi Krzysztofie, Doceniamy Twoją opinię. Chcielibyśmy lepiej zrozumieć Twoje doświadczenia, więc poprosiliśmy o więcej szczegółów na temat Twojej recenzji. Twoja opinia jest nieoceniona, ponieważ pomaga nam stale ulepszać nasze usługi. Naszym priorytetem jest zapewnienie przejrzystej i wydajnej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 1 year ago

“Slow and delay. Took 1 year to get a refund whereas I handled a similar case and got refund within 2 months.”

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(En) - Posted 1 year ago

Dear Tahir Mehmood, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. The timeline for claim proceedings can vary depending on the specific case, airline and jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. Generally, the average claim proceeding term for our services is up to 9 months. However, in your specific case, your claim was only sent to the airline on 14.08.2023. Compensation paid / case closed on 20.06.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Did nothing to support the claim and tried to increase fees unfairly”

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(En) - Posted 1 year ago

Dear Darren Humphreys, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“Poczekam to ocenię”

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(Pl-ux) - Posted 1 year ago

“brak kontaktu”

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(Pl-ux) - Posted 1 year ago

Droga Kamilo, Doceniamy Twoją opinię. Chcielibyśmy lepiej zrozumieć Twoje doświadczenia, dlatego poprosiliśmy o więcej szczegółów dotyczących Twojej recenzji. Twoja opinia jest nieoceniona, ponieważ pomaga nam stale ulepszać nasze usługi. Naszym priorytetem jest zapewnienie przejrzystej i wydajnej obsługi wszystkim naszym klientom, a my jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Dokładamy wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Dziękujemy za zrozumienie. Z wyrazami szacunku, Zespół AirAdvisor

Posted 1 year ago

“Took 2 years to get reimbursed and Air Advisor took half the money. Their team never provided updates or accurate timelines about when we would be getting paid.”

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(En) - Posted 1 year ago

“Over boasting and under performance”

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Posted 1 year ago

Dear Christine England, We appreciate your feedback and want to clarify the situation. Unfortunately, we can't claim for compensation, as it is not applicable in your case. There is no EU compensation due on this occasion as the flight was departing Guernsey and the Channel Islands are not part of the UK. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. You can submit your claim concerning the delayed/cancelled flights for the last THREE years. We wish you never experience flight disruptions, but if this ever happens again, we always remain at your disposal. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“mauvaise surprise sur le montant récupéré pour ma 1ere fille, petite néanmoins, elle occupe un siège.”

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(Fr) - Posted 1 year ago

Chère Emma Louise Masclet, Nous sommes désolés d'apprendre vos préoccupations et souhaitons répondre aux questions que vous avez soulevées. La distance de votre vol était de 9441,73 km. Ces sommes sont exactes et déterminées dans le règlement (CE) n° 261/2004 du Parlement européen et du Conseil du 11 février 2004. Le montant dépend de la distance de votre vol : 250 euros pour tous les vols de 1500 kilomètres ou moins ; 400 euros pour tous les vols intracommunautaires de plus de 1500 kilomètres, et pour tous les autres vols entre 1500 et 3500 kilomètres ; 600 euros pour tous les vols ne relevant pas des points a) ou b). Dans votre cas, l'indemnisation est donc de 600 euros par passager. Mais ce montant peut être réduit de 50 % si le retard final est inférieur à 4 heures. L'indemnisation a été versée le 28.12.2023. Afin d'assurer une transparence totale, nous mettons notre liste de prix à disposition sur notre site web à l'adresse https://airadvisor.com/en/pricelist. Cette page fournit des informations détaillées sur nos prix et est accessible gratuitement à tous les clients. En outre, nous prenons la communication au sérieux et nous nous efforçons de tenir nos clients informés. Vous pouvez trouver des informations sur notre commission dans votre profil de réclamation. En outre, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les courriels que nous envoyons à nos clients. Ces mesures sont prises pour s'assurer que vous êtes bien informé de la structure des coûts liés à votre demande. Nous nous engageons à aider nos clients à recevoir une indemnisation équitable pour leurs demandes. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance à la clientèle. Nous apprécions vos commentaires et votre satisfaction est importante pour nous. Nous vous remercions d'avoir choisi AirAdvisor et nous nous efforçons d'améliorer votre expérience par tous les moyens possibles. Avec mes salutations les plus cordiales. L'équipe AirAdvisor

Posted 1 year ago

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