AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 14,405 Reviews

92 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Je suis désolé mais j’ai avec tribunal car 20h de attente sans information de wizzair, et va nous rembourser que 175€ no no no avec justice c’est mieux.”

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(Fr) - Posted 8 months ago

Merci beaucoup pour votre commentaire concernant AirAdvisor. Nous sommes navrés que votre expérience avec WizzAir ait été si pénible et que vous ayez dû attendre si longtemps sans avoir de retour. Nous sommes également déçus que le montant remboursé ne soit que de 175 €. Comment pourrions-nous nous assurer de mieux saisir vos attentes et comment prévenir une expérience comme celle-ci à l'avenir?

Posted 6 months ago

“Felt I was not listened too. One manager closed the claim as I asked, only for another manager to to reopen case. Not very happy.”

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(En) - Posted 8 months ago

Dear Raymond Larkman, We appreciate your feedback. I checked your file and found that you filed three duplicate applications for each passenger. Therefore, one claim was closed at your request. At the same time, we did not receive a request to close the other claims and processed them. We have received compensation for you for those claims for which we did not receive a request from you to close them. Thank you for understanding!

Posted 7 months ago

“Told that our claim had been cancelled...to be told another manager had put the claim through...so we lost out on money from our claim !”

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(En) - Posted 8 months ago

Dear Mandy Larkman, We appreciate your feedback. I checked your file and found that you filed three duplicate applications for each passenger. Therefore, one claim was closed at your request. At the same time, we did not receive a request to close the other claims and processed them. We have received compensation for you for those claims for which we did not receive a request from you to close them. Thank you for understanding!

Posted 7 months ago

“Cuando quieres retirar la reclamación porque consideras injusto la cantidad cobrada te dicen que ya no se puede hacer, el precio del servicio deberia ponerse al principio.”

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(Es-ux) - Posted 8 months ago

Estimado Juan, Le agradecemos su comentario. Los precios de nuestros servicios pueden consultarse libremente en nuestro sitio web. No ocultamos que cobramos por nuestros servicios. Prestamos nuestros servicios bajo la regla "No-Win-No-Fee". No tiene que pagar nada a AirAdvisor. Cuando cobramos la compensación de la compañía aérea, se la transferimos deduciendo nuestra comisión. Nuestra comisión de éxito es del 30% de la suma cobrada en la fase previa al juicio o del 50% de las sumas cobradas en los tribunales o a través de abogados externos. Puede consultar los precios en el siguiente enlace https://airadvisor.com/en/pricelist AirAdvisor concede a sus clientes un plazo de 14 días para rescindir nuestros servicios, de conformidad con la Directiva 2011/83/UE de la UE, a menos que hayamos prestado el servicio. Ampliamos este derecho a otros consumidores en todo el mundo, incluso fuera de la UE. Gracias por su comprensión.

Posted 7 months ago

“Konnte mir nicht geholfen werden”

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(De-ux) - Posted 8 months ago

Liebe Lindita Sadiki, Wir schätzen Ihr Feedback. Wir bedauern, dass unser Service Ihren Erwartungen nicht entsprochen hat. Wir bitten Sie, uns den Grund zu erläutern, warum Sie mit unserer Arbeit unzufrieden waren. Das wird uns helfen, besser zu werden. Danke für dein Verständnis!

Posted 7 months ago

“Unfortunately, AirAdvisor ignored my emails for over a month and a half. They closed my claim despite the fact that I am still awaiting additional compensation. Provided no information on the progress of my case even though I asked three times. Tip to anyone seeking compensation from an airline provider: *do not use* intermediary companies, just log a request on your own. It takes much less time to get the money.”

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(En) - Posted 8 months ago

Dear client, We appreciate your feedback. Our company always strives to get compensation for our clients as soon as possible. We see no point in holding up the payment on our account if we can pay that money to our client. If there is any additional amount you are expecting from the airline, your case will be reopened if we receive it from the airline. The money will be credited to the bank account you previously indicated. Thank you for understanding!

Posted 7 months ago

“nu am primit numar de inregistrare la cerere nici pe e-mail , nici pe nimic...nu este functional site-ul...am suna, am trimis mesaj, degeaba...”

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(Ro-ux) - Posted 8 months ago

“No me deja terminar de rellenar el formulario”

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(Es-ux) - Posted 8 months ago

Estimado Javier Aguilar, Gracias por sus comentarios! Si tiene algún problema técnico, envíenos los detalles al correo electrónico info@airadvisor.com para que podamos verificarlo y solucionarlo. Gracias por su comprensión!

Posted 7 months ago

“my case is ongoing months and i keep getting asked for a ref number that i dont have its been that long ago, passport , booking passes, email regarding my flight beieng cancelled less than 48 hours all sent,”

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(En-ux) - Posted 8 months ago

Dear Brian Sheeran, Thank you for your feedback! In order to get compensation, we need all the necessary documents that the airline requires. We do not request documents or information unless it is necessary to process the application or if the client has already added it previously. Please note that you have submitted several identical applications on our website, as a result of which you have received a request to add documents for each of them. Thanks for understanding!

Posted 7 months ago

“Servico horrivel mais de 9 meses para receber a minha compensação e mesmo apos de todas mensagens , cobraram me por um servico que nao foi cumprido das datas legais”

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(Pt) - Posted 8 months ago

“Demoram imenso tempo a reembolsar Desde 21 de Outubro so recebi agora a indemnização”

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(Pt) - Posted 8 months ago

Caro cliente, Obrigado pelo seu feedback! Infelizmente, o tempo necessário para recuperar a indemnização depende não só da nossa empresa, mas também da companhia aérea. No seu caso, a companhia aérea não nos deu uma resposta dentro do prazo, o que nos obrigou a voltar a candidatarmo-nos. Apesar dos inúmeros avisos, a companhia aérea demorou muito tempo a responder às nossas mensagens, o que naturalmente atrasou o processo de indemnização. Lamentamos muito que tenha ficado insatisfeito com o nosso serviço, mas gostaríamos de chamar a sua atenção para o facto de termos feito tudo o que estava ao nosso alcance para obter um resultado o mais rapidamente possível. Obrigado pela vossa compreensão!

Posted 7 months ago

“No answer till today”

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(En-ux) - Posted 8 months ago

Dear Elena Niculae, Thank you for your feedback! As far as I can see your application has been closed as no compensation is due in your case. Please note that we work in accordance with Regulation 261/2004, so we cannot compensate you if your flight is disrupted due to a circumstance that the Regulation defines as force majeure. Thank you for understanding!

Posted 7 months ago

“Bardzo długi czas oczekiwania na zamknięcie sprawy. Znajomi z tego samego opóźnionego lotu, korzystający z innych firm, mieli przelewy 2 miesiące szybciej”

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(Pl) - Posted 8 months ago

Drogi kliencie, Dziękujemy za komentarz. Z tego, co widzę, otrzymaliśmy Twój wniosek w dniu 19.04.2023 r., a odszkodowanie zostało przelane na Twoje konto w dniu 01.08.2023 r. Należy pamiętać, że odzyskanie odszkodowania zajmuje średnio od 3 do 5 miesięcy. W związku z tym Twoje roszczenie zostało rozpatrzone w terminie określonym w naszym regulaminie. Dziękujemy za zrozumienie!

Posted 7 months ago

“Horrible and unhelpful”

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(En-ux) - Posted 8 months ago

Dear Faith Evelyn Brock, We appreciate your feedback! As far as I can see your application has been closed as no compensation is due in your case. Please note that we work in accordance with Regulation 261/2004, so we cannot compensate you if your flight is disrupted due to a circumstance that the Regulation defines as force majeure. Thank you for understanding!

Posted 7 months ago

“Muita demora ao responder. o vosso Chat quase que nao funciona”

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(Pt-ux) - Posted 8 months ago

Cara Sílvia Monteiro, Agradecemos o seu feedback. Poderá ter tentado contactar-nos através do canal de comunicação errado, uma vez que não vemos nenhuma mensagem sua no chat com o seu gestor. Tenha em atenção que pode contactar-nos por correio eletrónico ou por chat na sua conta pessoal diretamente para o gestor responsável pela sua reclamação. Obrigado pela compreensão!

Posted 8 months ago

“Повернули 12 євро, якщо з суми витрат за затриманий рейс виходило біля 600 євро. Незрозуміло, що то за така мізерна сума? Усі документи по витратах (готель, їжа, транспорт) були надані відповідно до запиту Ще й багаж був пошкоджений, але, на жаль, нічого не виплатили. Жахливий сервіс. Не рекомендую. І дуже здивована”

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(Ua) - Posted 8 months ago

“There is no way to go back and make corrections or review the details before submission . As a result , I have had to submuit a second claim because the first one had the outgoing flight stipulated which was not the flight where diversions occured .There is no way to cancel the subbmission .This makes me very nervous .Yet again ,no contact with humans means that errors can't be rectified .”

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(En-ux) - Posted 8 months ago

Dear Suzanna Nour, We appreciate your feedback. You can always contact our support to change any necessary information. There is no need to file additional claims. We are sorry you have experienced these difficulties while filing a claim. We will definitely take your comment into consideration. Thank you for understanding!

Posted 8 months ago

“my friends didn't ask your agency for help,they got 250euro compensation within 2 weeks, but I only received 200euro and minus 60 euro agency fees, totally 140euro, and revived after 2 months. so what's your agency role? claim less and claim later?? I think your service very poor at all...”

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(En) - Posted 8 months ago

Dear Shihan Li, We appreciate your feedback. Not always the airlines reply within a short time, sometimes you can wait a long time for a reply from the airline and sometimes you don't get anything at all. In this case, the airline purposely took a very long time to respond despite our reminders regarding your case. We did everything we could to speed up the process as much as possible. Our company has helped many passengers who have been unable to get any response or payment from the airline, so we are sorry that we could not meet your expectations in this case. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. Thank you for understanding!

Posted 8 months ago

“De 420€ que tinha de receber só me foram pagos 280€.”

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(Pt) - Posted 9 months ago

Dear Telmo Da Silva, We appreciate your feedback. We understand your frustration as our system initially calculated your compensation based on the distance between your departure and arrival airport. Given this distance, you could have claimed €600, but you were flying from Paris to Pointe-a-Pitre. Pointe-a-Pitre is a French-governed archipelago in the Caribbean. Therefore, the airport of departure and arrival are registered under the same flag, which means that despite the distance, you are only entitled to €400 compensation. Thank you for understanding!

Posted 8 months ago

“Muy lentos en todo y no me habéis dado confianza en ningún momento”

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(Es) - Posted 9 months ago

Estimada Claudia Jano Muñoz, Gracias por su comentario. Por lo que veo, recibimos su solicitud el 25.04.2023 y abonamos la indemnización en su cuenta el 19.07.2023. Tenga en cuenta que, por término medio, el proceso de recuperación de la indemnización tarda entre 3 y 5 meses. Por tanto, su solicitud se tramitó dentro del plazo estipulado en nuestros términos y condiciones. Gracias por su comprensión!

Posted 7 months ago

AirAdvisor is rated 4.6 based on 14,405 reviews