AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 14,407 Reviews

92 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Place de payment pour 3 personne je reçu que pour 2”

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(Fr) - Posted 8 months ago

Chère Veseli Diana, Nous apprécions vos commentaires. Comme on peut le constater, l'indemnisation a été versée pour 3 passagers. Nous vous demandons de bien vouloir clarifier la raison pour laquelle vous n'êtes pas satisfait de notre travail. Vous pouvez nous contacter par e-mail info@airadvisor.com. Merci de votre compréhension!

Posted 7 months ago

“we hadden helemaal geen gebruik van Air Advisor willen maken, puur informeren en kijken wat de mogelijkheden waren. Heel vervelend dat als je je vluchtnummer in vult je gelijk een contract aan gaat en dat ze 180 euro voor hun dienstverlening vragen.”

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(En) - Posted 8 months ago

Dear Robin Van Beek, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. Secondly, we would like to clarify the claim process for your case. The claim was Submitted to Airline on 06.06.2023. The compensation was paid out on 09.08.2023. This is indeed an excellent outcome and reflects our commitment to achieving the best results for our clients. Regarding your concerns about not signing or verifying with ID or a boarding pass, these steps are not required when initiating the claim process on our platform. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 3 months ago

“Very hard to upload files”

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(En-ux) - Posted 8 months ago

Dear Edward Gibso, We appreciate your feedback. We kindly ask you to clarify the problem in more detail so we can fix it. This will help us become better. Thank you for understanding!

Posted 7 months ago

“Muito demorado. Fiz pedido de compensação em Agosto do ano passado para mim e para o meu marido e só agora, passado 1 ano, recebi a compensação. O meu marido continua à espera e nem lhe respondem às mensagens que ele envia.”

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(Pt) - Posted 8 months ago

Caro cliente, Agradecemos seu feedback! O tempo necessário para recuperar a indemnização depende não só da nossa empresa, mas também da companhia aérea. Neste caso, recebemos a solicitação do cliente no dia 18.06.2022 e enviamos para a companhia aérea no dia 16.08.2022. A companhia aérea não tomou qualquer decisão sobre a sua reclamação dentro do prazo especificado, por isso reenviamos o pedido, do qual você foi notificado. Não recebemos resposta mesmo após o reenvio, por isso repassamos o caso aos nossos advogados. Somente depois que nossos advogados contataram a companhia aérea ela concordou em pagar. Portanto, recebemos o pagamento da companhia aérea em 14/07/2023 e transferimos os fundos para sua conta em 21/08/2023. Fizemos tudo o que pudemos para acelerar ao máximo o processo de recuperação da indemnização. Lamentamos que você esteja insatisfeito com nosso serviço, mas observe que o atraso foi culpa da companhia aérea. Obrigado pela sua compreensão!

Posted 7 months ago

“Muito demorado, demoram a dar resposta”

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(Pt) - Posted 8 months ago

Caro António Carreiro, Agradecemos os seus comentários. Lamentamos que o nosso serviço não tenha correspondido às suas expectativas. De momento, estamos a lidar com um elevado volume de mensagens, pelo que o nosso tempo de resposta é mais lento do que o habitual. Agradecemos a vossa compreensão!

Posted 7 months ago

“You closed the case although you said you will file for a lawsuit because I was entitled for 250 eur instead of the amount that was actually given (200 eur), out of which you also took the commission. So no, I dis not enjoy the experience with you :-)”

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(En) - Posted 8 months ago

Dear Constantina Elena Gavriliu, We appreciate your feedback. We regret that our service did not meet your expectations. We would like to inform you that obtaining the remaining amount of €50 is a bit complicated legal procedure. Therefore, it takes a lot of time. Our lawyer collects batches of such cases and litigates them together. So, since we don't know how long this process will take, it doesn't make sense to delay the payment received in our account. If the legal action is successful, you will be notified and the amount will be credited to your bank account. Thank you for understanding!

Posted 7 months ago

“Intarzierile de peste 3 ore la peste 1000km sunt despagubite intre 300 si 600 de €.As dori un raspuns concret pentru care a fost respinsa cererea mea.Multumesc frumos”

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(Ro-ux) - Posted 8 months ago

Dragă Tudor Ioan Struțeanu, Multumim pentru feedback-ul dvs! Din câte văd, cererea dumneavoastră a fost închisă, deoarece nu se datorează compensații în cazul dumneavoastră. Vă rugăm să rețineți că lucrăm în conformitate cu Regulamentul 261/2004, așa că nu vă putem despăgubi dacă zborul dumneavoastră este întrerupt din cauza unei circumstanțe pe care Regulamentul o definește drept forță majoră. Potrivit informațiilor oficiale, a existat o restricție a controlorilor de trafic aerian. În conformitate cu legislația aplicabilă, companiile aeriene nu vor plăti despăgubiri în cazul unor perturbări survenite în afara controlului lor. Vă rugăm să rețineți că o notificare de închidere a cazului cu motivul specificat a fost trimisă pe adresa dvs. de e-mail în data de 27.06.2023. Multumesc pentru intelegere!

Posted 7 months ago

“Mauvaise expérience. Bien à vous.”

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(Fr-ux) - Posted 8 months ago

Cher client, Nous apprécions vos commentaires. Nous regrettons que notre service n'ait pas répondu à vos attentes. Nous vous demandons de bien vouloir clarifier la raison pour laquelle vous n'êtes pas satisfait de notre travail. Cela nous aidera à devenir meilleurs. Merci de votre compréhension!

Posted 7 months ago

“Timpi destul de scurți de rezolvare și disponibilitate din partea echipei. Însă de aceasta dată suma primită este mult prea mica in raport cu suma pe care am fost nevoita sa o achit pentru bilete. Dupa ce am atras atentia ca nu am primit despagubirea si pentru celalalt pasager, mi-a fost transferata si suma pentru acesta. Astept in continuare rambursarea pentru suma pe care am achitat-o pentru bilete, nu doar 130 euro cat se primeste si pentru o banala intarziere. De îndată ce situația va fi rezolvată, voi avea grija să rectific evaluarea.”

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Posted 8 months ago

“Why don’t you allow to save the claim so that I could get back to it later when I had access to all the receipts. Now I have to start again….”

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(En-ux) - Posted 8 months ago

Dear Marco Cannavo, Thank you for your feedback. We do not delete our users' submissions. If you want to come back to the claim after some time, you could simply follow the link that was sent to you when you registered your claim on our website or contact us. You do not need to submit a new claim. Thank you for your understanding!

Posted 7 months ago

“Dau doua stele pentru faptul ca pana acum din email-urile primite inteleg ca toate cererile mele sunt inchise (adica anulate?!!!..)”

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(Ro-ux) - Posted 8 months ago

Stimate domnule Constantin Gavrilă, Apreciem feedback-ul dumneavoastră. Ați depus mai multe cereri identice pe site-ul nostru, ceea ce ne-a obligat să închidem unele dintre ele ca fiind copii. V-am notificat cu privire la cererea activă și, din câte văd, ne-ați contactat chiar și în legătură cu cererea activă. Sper că informațiile de mai sus v-au fost utile.

Posted 7 months ago

“We haven't information about the process.”

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(Es-ux) - Posted 9 months ago

Dear Cristina Vidal, Thank you for your feedback! You have been sent email notifications of each change in your status. Our emails may have gone into spam and you may not have seen them. In addition, you can always contact us by email or chat if you want to know more about your case. Thank you for your understanding!

Posted 7 months ago

“Ne vous tromper pas il est impossible de corriger ou de supprimer votre demande. Par exemple on nous a annonce des problemes de greve qui se sont averes etre ses problemes techniques de l'avion puis en fin des problemes de personnels navigants indisponibles. Impossible.de.faire evoluer ma demande en fonction des infos au fil du temps”

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(Fr) - Posted 9 months ago

Cher Franck Vieillefon, Nous apprécions vos commentaires. Si vous souhaitez apporter des modifications à votre demande, vous devez nous contacter par courrier électronique ou par chat en direct. Ceci afin d'éviter d'éventuelles erreurs si la demande est soumise à la compagnie aérienne avec les premières informations que le client nous a fournies. Nous vous remercions de votre compréhension !

Posted 8 months ago

“Found out about the fees you take after the claim was done.”

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(En) - Posted 9 months ago

Dear Dusko Djuric, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 6 months ago

“I received a written confirmation that I will receive 345€, however I was transferred 104€ less. No explanation, no email reply to date.”

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(En) - Posted 9 months ago

Dear client, Thank you for your feedback! We have received a payment from the airline in the amount of 345,15 Euros. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. This way the amount has been transferred to your account minus our commission and the airline's commission. Thank you for understanding!

Posted 7 months ago

“Lento y poco”

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(Es) - Posted 9 months ago

Hola! Le agradecemos sus comentarios. Siempre hacemos todo lo posible por obtener una indemnización para nuestros clientes lo antes posible. El tiempo que se tarda en cobrar una indemnización depende no sólo de nuestra empresa, sino también de la compañía aérea. Gracias por su comprensión.

Posted 8 months ago

“Tramite correcto. Empresa correcta. No estoy de acuerdo con la donación de Ucrania, que habeis hecho por mi nombre. Hay causas mas afines a mi , que una guerra.”

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(Es) - Posted 9 months ago

Estimada Petia Liubomirova Koleva, Gracias por sus comentarios. Nuestra empresa está realmente preocupada por la gente de Ucrania que está sufriendo unos acontecimientos tan terribles, por lo que estamos haciendo todo lo posible para contribuir a ayudar a las personas que han sufrido la agresión de Rusia. Ten en cuenta que acaba de ahorrar un 5% más IVA utilizando los servicios de AirAdvisor, si se compara con otros servicios similares. Las tarifas de AirAdvisor son las más bajas del mercado y se mantienen sin cambios desde 2018. Tampoco cobramos gastos de tramitación. Tenga en cuenta que la tarifa no ha cambiado para nuestros clientes desde 2018, lo que significa que no está pagando nada extra por una donación. Pagamos las donaciones con nuestros ingresos, así que no tiene de qué preocuparse. Gracias por su comprensión.

Posted 9 months ago

“Demorou muito tempo a receber.”

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(Pt) - Posted 9 months ago

Caro Pedro Festas, Recebemos a sua reclamação a 26.09.2022 e enviámo-la à companhia aérea a 27.09.2022. A companhia aérea aceitou pagar a indemnização em 10.11.2022. Desde então, enviámos vários avisos de pagamento, mas a companhia aérea respondeu sempre que estava prestes a efetuar o pagamento. Como trabalhamos frequentemente com esta companhia aérea, sabemos que é uma companhia de boa-fé e que paga as indemnizações, embora com atraso. Assim, decidimos não iniciar uma ação judicial para não incorrer em custos adicionais, tanto para o cliente como para a nossa empresa. Pedimos desculpa pelo atraso e compreendemos que a culpa não foi da AirAdvisor e que fizemos tudo o que estava ao nosso alcance para acelerar o processo. Obrigado pela vossa compreensão!

Posted 9 months ago

“Foi pedida uma indemnização por duas pessoas e foi me paga como sendo só uma.”

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(Pt) - Posted 9 months ago

Caro Tiago Cabral, Obrigado pelo seu feedback! Tanto quanto me é dado ver, o pagamento foi efectuado para dois passageiros no seu pedido. Tenha em atenção que é sempre criado um pedido separado para cada passageiro e que a companhia aérea trata cada pedido separadamente. É provável que tenha recebido a indemnização em momentos diferentes do segundo passageiro, mas esta é uma prática absolutamente normal. Obrigado pela vossa compreensão!

Posted 7 months ago

“Au fost 2 pasangeri si am primit despagubire pentru 1 persoana.”

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(Ro) - Posted 9 months ago

Stimate client, Apreciem feedback-ul dumneavoastră. Vă rugăm să rețineți că, în cazul dumneavoastră, nu se datorează nicio compensație, deoarece zborul dumneavoastră a fost anulat ca urmare a grevei controlorilor de trafic aerian din Franța. Am primit de la compania aeriană doar rambursarea taxelor de transport. Prin urmare, suma a fost plătită pentru unul dintre pasagerii din rezervare. Vă mulțumim pentru înțelegere!

Posted 9 months ago

AirAdvisor is rated 4.6 based on 14,407 reviews