AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 18,269 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Failed repeatedly to answer initial e mails. Finally when answered just sent a cut & paste reply. My husband received his claim 2 + months prior to mine being received, so couldn’t comprehend the latter emails about going to court to get my compensation …… Disappointing service sadly.”

Helpful Report

(En) - Posted 1 year ago

Dear Verity Ranson Hawkins, We sincerely apologize for the inconvenience you experienced and appreciate your feedback. Your concerns have been noted, and we aim to provide clarity and improve our services. Delayed Responses: We apologize for the delay in responding to your initial emails. We understand that timely communication is crucial, and we fell short of your expectations in this regard. We are actively working to enhance our response times to ensure more efficient customer support. Cut & Paste Replies: We regret that you received cut-and-paste replies. Our goal is to provide personalized and helpful responses to each client. Your feedback highlights an area where we need to improve our customer service, and we will work on addressing this issue to ensure a more individualized and satisfactory experience for our clients. Claim Discrepancy: We understand the frustration caused by the discrepancy in the timing of claim notifications between you and your husband. Our aim is to process claims as swiftly as possible. However, various factors can affect the processing times of individual claims, including airline response times and the complexity of the case. We apologize for any confusion and are actively working on enhancing the transparency of our claim processing notifications. We appreciate your feedback as it helps us identify areas for improvement. We are committed to delivering a better experience for our clients and will work diligently to address these issues. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and provide the level of service you expect. Thank you for your patience and understanding, and we apologize for any disappointment you may have experienced.

Posted 1 year ago

“Trop de délai d'attente et trop d'énergie et d'investissement sur ce dossier qui ne donne aucun remboursement a ce stade !!!”

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(Fr-ux) - Posted 1 year ago

Bonjour Philippe Langlois, Nous comprenons votre frustration face au temps d'attente et aux efforts investis dans votre réclamation. Nous aimerions vous fournir un certain contexte concernant le retard dans votre cas. Votre réclamation a été portée devant le tribunal le 11.08.2023 faute de réponse de la compagnie aérienne. Cette démarche judiciaire est engagée pour obtenir votre indemnisation, mais elle peut en effet prendre un certain temps. Le délai d'une procédure judiciaire peut varier en fonction du cas spécifique et de la juridiction dans laquelle il est traité. Nous comprenons que ce processus peut être long et nous nous excusons sincèrement pour tout inconvénient qu'il aurait pu causer. Notre engagement est de poursuivre votre réclamation avec diligence et de veiller à ce que vous receviez l’indemnisation à laquelle vous avez droit. Nous comprenons la frustration que de tels retards peuvent provoquer, mais nous vous assurons que nous travaillons avec diligence pour résoudre votre cas de la meilleure manière possible. Nous apprécions votre patience et votre confiance dans nos services, et nous continuerons à travailler sans relâche pour mener à bien votre réclamation. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe d'assistance client. Nous sommes là pour vous accompagner tout au long du processus et vous fournir le soutien dont vous avez besoin. Merci pour votre compréhension.

Posted 1 year ago

“Hice una reclamación eran 3 pasajeros la respuesta positiva me la dieron el 19 de Mayo el 13 de junio recibí una y van más de 3 meses y no he recibido el pago de las 2 restantes Por eso es mi inconformidad.”

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Posted 1 year ago

Estimado cliente, Le agradecemos su comentario. Hemos vuelto a comprobar su caso en nuestro sistema. Todavía no se ha producido el pago por parte de la compañía aérea. Hemos enviado un recordatorio a la compañía aérea. Por favor, tenga en cuenta que el retraso es enteramente culpa de la aerolínea, y no depende de nosotros. Estamos tratando de resolver este asunto por la vía prejudicial para evitar costes adicionales a todas las partes. Le informaremos en cuanto recibamos su pago. Gracias por su comprensión.

Posted 1 year ago

“30% charge is not fair given the amount of work from your side.”

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(En) - Posted 1 year ago

Dear Olga Chertihin, We appreciate your feedback and value your opinion regarding our fee structure. We understand your concern about the 30% charge, and we'd like to clarify the reasons behind it: Our fees are determined based on the complexity of the work involved in processing and managing claims with airlines, which can include legal and administrative efforts. The 30% charge is a standard industry rate, and it allows us to cover various expenses associated with the claims process, such as communication with airlines, and administrative costs. Despite the percentage, our primary goal is to maximize your compensation while providing efficient service. We believe in transparency, and our fee structure is communicated to our clients during the initial stages of collaboration. It's important to us that you are fully aware of our pricing. If you have any specific concerns or questions about the fees related to your case, please feel free to contact our customer support team. They will be happy to provide a detailed breakdown of the charges for your claim. We appreciate your collaboration with Airadvisor and your feedback, as it helps us improve our services. If you have any further concerns or require additional information, please don't hesitate to reach out. Sincerely, Airadvisor Customer Support

Posted 1 year ago

“Una comisión demasiado alta”

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(Es) - Posted 1 year ago

Estimado Pere Nuñez Cabrera, Sentimos mucho oír eso. Nuestro equipo ha trabajado muy duro para asegurarse de que su reclamación sea resuelta y pagada con éxito. Nuestra estructura de precios se menciona en nuestro sitio web (https://airadvisor.com/en/pricelist), que cada usuario acepta específicamente antes de presentar una reclamación con nosotros. Nuestros precios son transparentes y los más bajos del mercado, ya que no cobramos IVA ni gastos de gestión/tramitación como la competencia. Una familia media ahorra 120 euros utilizando AirAdvisor, si se compara con otros servicios. A diferencia de otros servicios, AirAdvisor no comparte, monetiza ni vende información personal de sus usuarios y clientes. Obviamente, AirAdvisor tiene que cobrar su tarifa de éxito para seguir financiando las nóminas y otros costes esenciales para ofrecer la mejor experiencia al usuario. Sin embargo, si nuestro equipo ya ha hecho el trabajo y creemos que sería injusto dejarlo a cero, después de todo hemos trabajado duro para usted. Esperamos su comprensión y que la información anterior le resulte útil.

Posted 1 year ago

“IL MANQUE LE REMBOURSEMENT CONCERNANT BRIAND CLAUDINE”

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(Fr-ux) - Posted 1 year ago

“Les renseignements sont complets En espérant avoir une réponse favorable !”

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(Fr-ux) - Posted 1 year ago

“Todavia falta mi indemnizacion”

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(Es) - Posted 1 year ago

“The boarding pass isn’t required because the booking ref will link to it, it’s just too complicated”

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(En-ux) - Posted 1 year ago

Dear Andree Curley, Thank you for your feedback! Please note that we always request the minimum documents necessary to process a claim. We only request the documents that are required by the airlines. Without these documents, the airline may refuse to process your claim or respond that you did not travel on the flight. Only with the boarding pass or ticket can we challenge the airline's decision if this is the case. We're sorry you found the process of adding documents difficult. We will do our best and improve our service, making it easier and more accessible for every client! Thank you for your understanding!

Posted 1 year ago

“Me cobraste una comisión muy alta”

Helpful Report

(Es) - Posted 1 year ago

Querido Kristina Kolar, Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión con respecto a nuestra estructura de precios. Para brindar total transparencia, ponemos a disposición nuestra lista de precios en nuestro sitio web en https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios y es accesible para todos los clientes sin costo alguno. Además, nos tomamos en serio la comunicación y nuestro objetivo es mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en su perfil de reclamo. Además, incluimos detalles sobre el porcentaje de comisión y el monto final que recibirás en los correos electrónicos que enviamos a nuestros clientes. Estos pasos se toman para garantizar que esté bien informado sobre la estructura de costos relacionada con su reclamo. Nuestra prioridad es dar un servicio transparente y eficiente a todos nuestros clientes, y estamos aquí para atender cualquier duda o aclaración que necesites. Si tiene más preguntas o necesita información adicional, no dude en comunicarse con nuestro equipo de atención al cliente: info@airadvisor.com. Estamos comprometidos a brindarle el mejor servicio posible. Gracias por su comprensión. Atentamente, Equipo AirAdvisor

Posted 1 year ago

“Cumplimentación bastante desesperante, por lenta, pero termina llegando a su destino. A ver cómo termina la reclamación…”

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(Es-ux) - Posted 1 year ago

Hola querido cliente, Gracias por tomarse el tiempo de dejarnos sus comentarios sobre AirAdvisor. Apreciamos que haya compartido su experiencia y lamentamos saber que su vuelo fue bastante desesperante, lento y finalmente llegó a su destino. ¿Podría contarnos más sobre lo sucedido para que podamos tomar medidas para prevenirlo en el futuro? Queremos asegurarnos de brindar un excelente servicio a todos nuestros clientes. Esperamos que nos des otra oportunidad. Gracias nuevamente por sus valiosos comentarios.

Posted 1 year ago

“A durat foarte mult, alti pasageri ai aceluiasi zbor care au apelat la alte companii au primit compensatia mai repede.”

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(Ro) - Posted 1 year ago

Onorabilul Clientul, Apreciem feedback-ul dumneavoastră. Din câte știți, cazul dumneavoastră a fost înaintat în instanță, iar avocatul nostru a lucrat la el. Procesul judiciar durează de obicei destul de mult timp și depinde de mulți factori. În ceea ce ne privește, încercăm întotdeauna să facem tot ce ne stă în putință pentru a obține succesul clienților noștri cât mai repede posibil. În cazul dumneavoastră, întârzierile au fost cauzate de volumul mare de muncă al instanțelor din jurisdicția relevantă, precum și de greva judecătorilor, ceea ce a afectat în mod semnificativ viteza de obținere a unei decizii în cazul dumneavoastră. Ne pare rău că cazul dumneavoastră a durat mai mult decât v-ați așteptat, dar vă rugăm să fiți siguri că am făcut tot ce ne-a stat în putință și am lucrat cu sârguință la cazul dumneavoastră. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“There is no advisor to speak to directly if you have a query.”

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(En-ux) - Posted 1 year ago

Dear Michelle Adams, We appreciate your feedback. You can always contact your manager via your personal account on our website https://airadvisor.com/en or via email - info@airadvisor.com. Please note that response times may take a little longer than usual due to the large number of inquiries we receive. Thank you for understanding!

Posted 1 year ago

“Très déçu aucun numéro pour plus de précision mon nom mon adresse est dans un site Web que je ne connais pas en plus j'ai pas encore reçu mon indemnisation soit disant”

Helpful Report

(Fr-ux) - Posted 1 year ago

Cher Rainatou Mefire, Nous sommes profondément désolés pour les désagréments que vous avez rencontrés et souhaitons répondre à vos préoccupations : Coordonnées : Nous nous excusons pour toute difficulté à nous joindre. Pour fournir des informations plus précises et traiter votre cas spécifique, veuillez contacter notre équipe de support client à [indiquer l'adresse e-mail]. Nous sommes là pour vous aider rapidement. Problèmes de confidentialité : Nous prenons votre vie privée au sérieux et souhaitons garantir la sécurité de votre nom et de votre adresse. Si vos informations se trouvent sur un site Web inconnu, nous apprécierions que vous nous fournissiez l'URL du site Web ou toute information pertinente. Nous enquêterons sur cette question pour protéger vos informations personnelles. Indemnisation : Nous vous avons confirmé avoir perçu une indemnisation le 11.08.2023, d'un montant total de 600,00 €, dont 420,00 € pour votre cas spécifique. Si vous n'avez pas reçu ce montant, veuillez vérifier vos relevés bancaires et si le problème persiste, contactez notre équipe de support client et nous vous aiderons à résoudre ce problème dans les plus brefs délais. Nous apprécions vos commentaires et nous nous engageons à résoudre ces problèmes à votre satisfaction. Notre équipe de support client est disponible pour vous aider et vous fournir le support nécessaire. N'hésitez pas à nous contacter à [info@airadvisor.com]. Encore une fois, nous nous excusons pour tout inconvénient que vous avez rencontré et nous nous engageons à résoudre ces problèmes pour vous. Sincèrement, Service client Airadvisor

Posted 1 year ago

“Uploading of documents appears not to work and has to be repeated. Big cut of the action in fees.”

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(En-ux) - Posted 1 year ago

Dear client, Thank you for your feedback. If you have any technical issues, please email us the details at info@airadvisor.com so we can check and fix it. Thanks for your understanding!

Posted 1 year ago

“I was claiming for myself Laure Lapidus and my husband Lawrence Lapidus. I found that difficult to navigate. I believe we are entitled to 500 dollars compensation”

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(En-ux) - Posted 1 year ago

Dear Laurie And Lawrence Lapidus, We appreciate your feedback. We kindly ask you to clarify in more detail the problem with navigating so we can fix it. You can contact us via email info@airadvisor.com. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Place de payment pour 3 personne je reçu que pour 2”

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(Fr) - Posted 1 year ago

Chère Veseli Diana, Nous apprécions vos commentaires. Comme on peut le constater, l'indemnisation a été versée pour 3 passagers. Nous vous demandons de bien vouloir clarifier la raison pour laquelle vous n'êtes pas satisfait de notre travail. Vous pouvez nous contacter par e-mail info@airadvisor.com. Merci de votre compréhension!

Posted 1 year ago

“we hadden helemaal geen gebruik van Air Advisor willen maken, puur informeren en kijken wat de mogelijkheden waren. Heel vervelend dat als je je vluchtnummer in vult je gelijk een contract aan gaat en dat ze 180 euro voor hun dienstverlening vragen.”

Helpful Report

(En) - Posted 1 year ago

Dear Robin Van Beek, We regret to hear about your concerns and want to address the issues you've raised. Firstly, when clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. Secondly, we would like to clarify the claim process for your case. The claim was Submitted to Airline on 06.06.2023. The compensation was paid out on 09.08.2023. This is indeed an excellent outcome and reflects our commitment to achieving the best results for our clients. Regarding your concerns about not signing or verifying with ID or a boarding pass, these steps are not required when initiating the claim process on our platform. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Very hard to upload files”

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(En-ux) - Posted 1 year ago

Dear Edward Gibso, We appreciate your feedback. We kindly ask you to clarify the problem in more detail so we can fix it. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Muito demorado. Fiz pedido de compensação em Agosto do ano passado para mim e para o meu marido e só agora, passado 1 ano, recebi a compensação. O meu marido continua à espera e nem lhe respondem às mensagens que ele envia.”

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(Pt) - Posted 1 year ago

Caro cliente, Agradecemos seu feedback! O tempo necessário para recuperar a indemnização depende não só da nossa empresa, mas também da companhia aérea. Neste caso, recebemos a solicitação do cliente no dia 18.06.2022 e enviamos para a companhia aérea no dia 16.08.2022. A companhia aérea não tomou qualquer decisão sobre a sua reclamação dentro do prazo especificado, por isso reenviamos o pedido, do qual você foi notificado. Não recebemos resposta mesmo após o reenvio, por isso repassamos o caso aos nossos advogados. Somente depois que nossos advogados contataram a companhia aérea ela concordou em pagar. Portanto, recebemos o pagamento da companhia aérea em 14/07/2023 e transferimos os fundos para sua conta em 21/08/2023. Fizemos tudo o que pudemos para acelerar ao máximo o processo de recuperação da indemnização. Lamentamos que você esteja insatisfeito com nosso serviço, mas observe que o atraso foi culpa da companhia aérea. Obrigado pela sua compreensão!

Posted 1 year ago

AirAdvisor is rated 4.6 based on 18,269 reviews