AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 14,573 Reviews

92 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Прошло больше 6 месяцев, я до сих пор не получил компенсацию.”

Helpful Report

(Ru) - Posted 1 year ago

Уважаемый Igor, Спасибо за ваш отзыв! Просим обратить ваше внимание, что время рассмотрения каждой претензии зависит не только от нашей компании, но также и от авиалинии. Мы получили вашу претензию 17.09.2022 и 23.09.2022 мы отправили запрос и все необходимые документы в авиалинию. После подачи претензии мы вели переговоры с авиалинией, и 09.11.2022 получили от нее согласие выплатить компенсацию. 14.02.2023 мы получили выплату от авиалинии на наш банковский счет и запросили ваши банковские реквизиты. Срок произведения выплаты на наш банковский счет зависит исключительно от внутренних правил и процедур авиалиний и AirAdvisor не может влиять на этот процесс. Согласно нашим правилам и условиям, оплата должна быть произведена в течение 30 дней после получения платежа и добавления правильных банковских реквизитов. 06.03.2023 средства были перечислены на ваш банковский счет. Таким образом, наша компания выполнила все условия и проделала качественную работу. Спасибо за ваше понимание!

Posted 1 year ago

“I still didn't receive the compensation back! Also, we didn't see any reply from the company, how we are sure that this is the only money that the company received in our name? Not a transparent service and longer even than expected.”

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(En) - Posted 1 year ago

Dear Gloria Jimenez Pena, We appreciate your feedback. We regret that our service did not meet your expectations. The time it takes to recover compensation depends not only on our company but also on the airline. Sometimes, airlines are too busy or take a long time to respond to our requests despite many reminders from us. We processed your claim the same day we received your request and paid the compensation to your account within 7 days of receiving the payment from the airline. We have done our best to make the process of recovering compensation as prompt as possible. Regarding transparency, you can always contact our support and we will send you an invoice from the airline stating the amount we received from the airline. We assure you that it is not our policy to cheat our customers and keep some of the money for ourselves. Thank you for understanding!

Posted 7 months ago

“Recomendable para cualquier usuario. Muchas gracias por la gestión”

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(Es-ux) - Posted 1 year ago

“Eu am plătit și am pierdut 800 de euro. Am primit doar 200”

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(Ro) - Posted 1 year ago

Dragă Ciuntuc Ciprian-Claudiu, Apreciem feedback-ul dumneavoastră. Ați avut dreptul la o compensație în valoare de 400 EUR. Am primit o plată de la compania aeriană în valoare de 350 de euro. Compania aeriană a plătit mai puțin decât era obligată să plătească din cauza taxelor interne de procesare a cererilor de despăgubire. Această practică nu este legală, iar AirAdvisor se pregătește acum să intenteze un proces împotriva companiilor aeriene pentru încălcarea drepturilor pasagerilor. Dar, deocamdată, compania aeriană percepe în continuare o taxă de 50 de euro. Oferim serviciile noastre conform regulii "fără câștig, fără taxe". Nu trebuie să plătiți nimic către AirAdvisor. Atunci când primim o rambursare de la compania aeriană, vi-l transmitem, scăzând onorariul nostru. De asemenea, puteți verifica prețurile la următorul link: https://airadvisor.com/en/pricelist. În acest fel, suma a fost transferată în contul dvs. minus comisionul nostru și cel al companiei aeriene. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Did not get the right amount of compensation.”

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(En) - Posted 1 year ago

Hello! We appreciate your feedback. We have received a payment from the airline in the amount of 350 Euros. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal, and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. This way, the amount has been transferred to your account minus our commission and the airline's commission. Thank you for understanding!

Posted 1 year ago

“HIS COMPANY DOES NOT TAKE LEGAL ACTION AGAINST THE AIRLINES !!!!!! AirAdvisor does not take legal action against the airline! They accepted my claim but did not want to take legal action, because they have no lawyers available for that! And they didnt write me that, only after I asked why I got half of the expected amount compensation then they said this excuse. But when you submit the claim they write that they have the option for taking legal action! And they don't reply your emails only after a month!. everything goes smooth till the claim is submitted, ones submitted you can wait a few month till they reply to your emails. AND THEIR RESPONSE ON THIS REVIEUW IS A LIE !!!!!!! They claim that they had not much chance to win the case, but they wrote me an email that they have no lawyers available !!!!!!!!!! (and according to the agreement if they accepted the claim, they must go to court , even if ther is not much chance ! See attached ! Alina Kutsa 18 jan. 2023 22:58 Dear Gershon, At the moment, unfortunately, we have no lawyers of appropriate jurisdiction to take your case to court. The problem is that only lawyers with jurisdiction in a particular country can take your case to court. We want to help you, but in this case, it was challenging to get the airline to pay at least that much, so we did what we could. We are really sorry that you are not entirely happy with the outcome of our work. Kind regards, Alina Kutsa www.airadvisor.com This e-mail (including any attachments) is confidential. If you have received it in error, please delete it and notify the sender.”

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Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. According to official information received from the airline, your flight has been canceled due to extraordinary circumstances. In such a case, no compensation is due according to Regulation 261/2004. In order to take the case to court, you need lawyers of a certain jurisdiction who are willing to represent the interests of the passenger in court. As the chances of obtaining compensation are low in your case, our lawyers considered it too risky to take the case to court, as we might incur high costs and lose the case. We have agreed with the airline to pay part of the amount in pre-trial proceedings to reimburse the additional costs incurred due to the flight disruption, and the money has been successfully transferred to your account. While we work hard to help all our clients, unfortunately, it is not always feasible. Our team would be happy to help you with your other claims in the future. Thank you for understanding!

Posted 1 year ago

Dear Gershon, As we have said before, lawyers of a particular jurisdiction are needed depending on each claim (flight). We have lawyers from different jurisdictions, some of whom refused to work on your case because the chances of success were low. Unfortunately, we do not have lawyers of Israeli jurisdiction to take the case to an Israeli court. Israel is not an EU country, and therefore, EU Regulation 261/2004 rarely applies to such cases, so, indeed, we do not have lawyers in that country. We have in no way tried to cheat you. We sincerely apologize for speaking out misleadingly and thereby causing a misunderstanding.

Posted 1 year ago

“Все долго. У меня 6 билетов, в форму могу затянуть только 5. При обращении ко мне меня называют не моим именем.”

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(Ru-ux) - Posted 1 year ago

Добрый день! Обратите внимание, что для каждого пассажира, которого Вы указали в качестве попутчика при регистрации на нашем сайте, была создана отдельная претензия. Данные для входа в систему и доверенность были отправлены на электронную почту попутчика, которую вы указали при регистрации. Пожалуйста, проверьте письмо и загрузите необходимые документы, чтобы мы могли обработать претензии всех пассажиров. Насколько я вижу, для вас было создано 6 претензий, то есть для каждого пассажира была создана претензия. Пожалуйста проверьте все повторно. Также обратите внимание, что обращение зависит от имени указанного в претензии пассажира. Если вам необходима помощь, то вы можете написать нам на электронный адрес info@airadvisor.com . Спасибо за ваше понимание!

Posted 1 year ago

“Me comunicaron una indemnizacion de 600 y con la comisión se quedo en 420 euros. Pero al final han sido 250 euros y con la comisión se han quedado en 175,00 euros. No entiendo porque ha bajado tanto. Me he quedado un poco decepcionada, tr lo venden de una forma y luego es otra cosa”

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(Es) - Posted 1 year ago

Estimado Alberto Martínez Moreno, Le agradecemos sus comentarios. Entendemos que originalmente especificó uno de los aeropuertos de forma incorrecta, por lo que el importe de la indemnización se calculó inicialmente de forma errónea. El importe de la compensación se calcula automáticamente, de conformidad con el Reglamento (CE) nº 261/2004, en función de la distancia entre el aeropuerto de salida y el de llegada. En su caso, la distancia entre el aeropuerto de salida y el de llegada es de 725 km. En este caso, el importe de la indemnización es de 250 euros. Gracias por su comprensión.

Posted 1 year ago

“Erhebliche Schwierigkeiten beim Hochladen der Dokumente/Photos und Änderung durch besser lesbare Dokumente. Änderungen konnten nicht gespeichert oder gelöscht werden”

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(De-ux) - Posted 1 year ago

Hallo! Wir freuen uns über Ihr Feedback. Wir bitten Sie, Ihr Problem zu spezifizieren, damit wir es beheben können. Bitte kontaktieren Sie uns per E-Mail unter info@airadvisor.com, damit wir die Details klären und eventuelle technische Probleme beheben können. Vielen Dank für Ihr Verständnis!

Posted 1 year ago

“No aceptan las solicitudes cuando no se tiene el billete de embarque, ni vuelo fue cancelado por iberia express por huelga, así que no lo tengo y me niegan la solicitud pr falta de pruebas que no deberia”

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(En-ux) - Posted 1 year ago

Gracias por su comentario. Por lo que veo, usted creó varias reclamaciones idénticas en nuestro sitio web. Por favor, tenga en cuenta que su caso 103105 fue cerrado como copia. Su reclamación real es la 102993. Entendemos que hubo un malentendido y pensó que habíamos cerrado su caso y dejado de trabajar en él. Le informamos de que su reclamación ha sido tramitada correctamente y enviada a la compañía aérea. En vista de lo anterior, le pido que reconsidere su revisión de nuestra empresa. Nuestro objetivo es garantizar que los clientes sólo vean una evaluación objetiva de nuestro trabajo, por lo que le estaríamos muy agradecidos si reconsiderara su reseña. Si tiene alguna pregunta, póngase en contacto conmigo en legal101@airadvisor.com

Posted 1 year ago

“I shared additional documentation as I needed to pay almost 500e for the additional flight but never got any infornation from you. Instead I received only 150e compensation.”

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(En) - Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. We have succeeded in getting you compensation and a refund of the cost of the ticket. Unfortunately, the airline has refused to reimburse the cost of new tickets that you purchased yourself. This decision is not up to us. It depends on the internal rules and procedures of each airline. If, in addition to new tickets, you have incurred other additional expenses, you should have receipts of these expenses, so that we can claim them from the airline. As the cheques have not been uploaded, we could not claim anything from the airline. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Întrebările nu sunt foarte clare. Iar metoda de adăugare fișiere sunt foarte limitate”

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(Ro-ux) - Posted 1 year ago

Dragă Beniamim, Apreciem comentariile dumneavoastră. Dacă aveți nevoie de ajutor pentru a adăuga fișiere sau pentru a rezolva alte probleme, vă rugăm să contactați managerul dvs. în camera de chat și acesta vă va spune cu siguranță ce trebuie să faceți. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Not communicating at all just 2 emails from the day I have claimed via your company, no idea what’s going on with my claim”

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Posted 1 year ago

Dragă Vikram, Vă mulțumim pentru feedback-ul dumneavoastră! Puteți vedea întotdeauna starea cazului dvs. și comentariile managerului dvs. în contul dvs. personal de pe site-ul nostru https://airadvisor.com/en. Nu văd niciun mesaj de la dvs. în contul personal. Dacă doriți să primiți detalii cu privire la cazul dvs. vă rugăm să contactați managerul dvs. prin chat. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“In cateva zile se implinesc 5 luni de la zborul anulat, timp in care in urma depunerii tuturor documentelor solicitate de dumneavoastra, reveniti cu cateva zile in urma pentru a solicita din nou unele documente ce le-am furnizat anterior.”

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(Ro-ux) - Posted 1 year ago

Bună ziua! Vă mulțumim pentru feedback-ul dumneavoastră. Am verificat afirmația dumneavoastră. Am primit cererea dumneavoastră de despăgubire la 16.11.2022 și am trimis-o companiei aeriene în aceeași zi. Vă rugăm să rețineți că nu suntem o companie aeriană și că procesăm cererea imediat ce primim documentele necesare. Dacă ați depus o cerere de despăgubire la 5 luni de la anularea zborului, dar nu ați încărcat niciun document, nu am putut începe să lucrăm la cererea dumneavoastră mai devreme. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“your Uploading tool is out of date you need an option so you can Delete photos if Necessary i had picture uploaded i didn't need can couldn't remove them”

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(En-ux) - Posted 1 year ago

Dear Sir/Madam, Just let to inform you that when you create your claim on our site you have the possibility to delete unnecessary files - just hover over the photo/file and then push X on the top left side of the file. For deleting the file in an already existing claim you can just ask your manager to do this in the claim Chat. We hide this option for users for security reasons. Thank you a lot for your feedback. We will send it to our technical specialist for further consideration. Kind regards, Airadvisor Team

Posted 1 year ago

“This service is incredibly slow. Even after compensation was successful. Air advisor took over 3 months to process payment. Each time I would ask them if the bank details are correct. They say it was but then 30 days later (when I chase), they say it isn’t. The name wasn’t right, the Iban number is missing etc etc. if you need these things as mandatory, then update the form so it’s impossible to put an incorrect value in. If the bank details MUST be the same name as the ticket holder then don’t allow users to choose their own name! Web site is shocking and badly built. Support is slow. I have two claims for the same flight. One has been successfully claimed, the other is stagnant. Makes no sense.”

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Posted 1 year ago

“Trop long et trop de commission pour air advisor”

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(Fr) - Posted 1 year ago

Cher Nom, Nous apprécions votre demande concernant les frais. Nous voulons nous assurer qu’il n’y a pas de confusion concernant notre structure tarifaire. Pour assurer une transparence totale, nous rendons notre liste de prix facilement disponible sur notre site Web à l'adresse https://airadvisor.com/en/pricelist. Cette page offre des informations détaillées sur nos tarifs et est accessible gratuitement à tous les clients. De plus, nous prenons la communication au sérieux et visons à tenir nos clients informés. Vous pouvez trouver des informations sur notre commission dans votre profil de sinistre. De plus, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les e-mails que nous envoyons à nos clients. Ces mesures sont prises pour garantir que vous êtes bien informé de la structure des coûts liés à votre réclamation. Notre priorité est de fournir un service transparent et efficace à tous nos clients, et nous sommes là pour répondre à toute question ou précision supplémentaire dont vous pourriez avoir besoin. Si vous avez d'autres questions ou avez besoin d'informations supplémentaires, n'hésitez pas à contacter notre équipe de support client - info@airadvisor.com. Nous nous engageons à vous fournir le meilleur service possible. Merci pour votre compréhension. Cordialement, Équipe AirAdvisor

Posted 6 months ago

“Je garderai un avis négatif, suite aux temps écoulé :5 mois pour récupérer à peine 1/3 de la somme perdue !!!! Tout ça pour ça,.et surtout qu’au départ lorsque vous lisez les avis on parle d’une commission à la hauteur de 30 % Je suis déçue du résultat final”

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(Fr) - Posted 1 year ago

Bonjour ! Nous apprécions votre commentaire. Nous regrettons que notre service n'ait pas répondu à vos attentes. Nous fournissons nos services selon la règle "No-Win-No-Fee". Vous n'avez rien à payer à AirAdvisor. Notre commission de succès est de 30% de la somme collectée au stade de l'avant-procès ou de 50% des sommes collectées au tribunal ou par l'intermédiaire d'avocats externes. Nous vous demandons de bien vouloir préciser la raison pour laquelle vous n'avez pas été satisfait de notre travail. Cela nous aidera à nous améliorer. Merci de votre compréhension !

Posted 1 year ago

“everything for second person is the same but has to be submitted as if they fly seperate should be automatic”

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Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. Your comment was very useful for the further development of our company! Thank you for understanding!

Posted 1 year ago

“Я просил неоднократно сотрудников связаться со мною. Мою просьбу проигнорировали”

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(Ru-ux) - Posted 2 years ago

Здравствуйте Даниил, Извините за неудобства еще раз. Но как я вам неоднократно ответила на данный момент мы не совершаем телефонные звонки. Вы всегда можете связаться с нами через почту info@airadvisor.com , через онлайн чат и чат в вашей заявке. Спасибо за понимание! AirAdvisor

Posted 2 years ago

AirAdvisor is rated 4.6 based on 14,573 reviews