AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 14,856 Reviews

92 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Trop long et trop de commission pour air advisor”

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(Fr) - Posted 1 year ago

Cher Nom, Nous apprécions votre demande concernant les frais. Nous voulons nous assurer qu’il n’y a pas de confusion concernant notre structure tarifaire. Pour assurer une transparence totale, nous rendons notre liste de prix facilement disponible sur notre site Web à l'adresse https://airadvisor.com/en/pricelist. Cette page offre des informations détaillées sur nos tarifs et est accessible gratuitement à tous les clients. De plus, nous prenons la communication au sérieux et visons à tenir nos clients informés. Vous pouvez trouver des informations sur notre commission dans votre profil de sinistre. De plus, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les e-mails que nous envoyons à nos clients. Ces mesures sont prises pour garantir que vous êtes bien informé de la structure des coûts liés à votre réclamation. Notre priorité est de fournir un service transparent et efficace à tous nos clients, et nous sommes là pour répondre à toute question ou précision supplémentaire dont vous pourriez avoir besoin. Si vous avez d'autres questions ou avez besoin d'informations supplémentaires, n'hésitez pas à contacter notre équipe de support client - info@airadvisor.com. Nous nous engageons à vous fournir le meilleur service possible. Merci pour votre compréhension. Cordialement, Équipe AirAdvisor

Posted 7 months ago

“Je garderai un avis négatif, suite aux temps écoulé :5 mois pour récupérer à peine 1/3 de la somme perdue !!!! Tout ça pour ça,.et surtout qu’au départ lorsque vous lisez les avis on parle d’une commission à la hauteur de 30 % Je suis déçue du résultat final”

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(Fr) - Posted 1 year ago

Bonjour ! Nous apprécions votre commentaire. Nous regrettons que notre service n'ait pas répondu à vos attentes. Nous fournissons nos services selon la règle "No-Win-No-Fee". Vous n'avez rien à payer à AirAdvisor. Notre commission de succès est de 30% de la somme collectée au stade de l'avant-procès ou de 50% des sommes collectées au tribunal ou par l'intermédiaire d'avocats externes. Nous vous demandons de bien vouloir préciser la raison pour laquelle vous n'avez pas été satisfait de notre travail. Cela nous aidera à nous améliorer. Merci de votre compréhension !

Posted 1 year ago

“everything for second person is the same but has to be submitted as if they fly seperate should be automatic”

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Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. Your comment was very useful for the further development of our company! Thank you for understanding!

Posted 1 year ago

“Я просил неоднократно сотрудников связаться со мною. Мою просьбу проигнорировали”

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(Ru-ux) - Posted 2 years ago

Здравствуйте Даниил, Извините за неудобства еще раз. Но как я вам неоднократно ответила на данный момент мы не совершаем телефонные звонки. Вы всегда можете связаться с нами через почту info@airadvisor.com , через онлайн чат и чат в вашей заявке. Спасибо за понимание! AirAdvisor

Posted 2 years ago

“Очень недоволен качеством поддержки клиентов.”

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(Ru-ux) - Posted 2 years ago

Уважаемый Денис, Спасибо большое за ваш отзыв. Пожалуйста, расскажите нам детально что именно вам не понравилось, вы можете отправить нам письмо на почту info@airadvisor.com. AirAdvisor

Posted 2 years ago

“Никакого фидбэка, что дальше что нужно, ваша заявка отклонена так как не хватает чего то или ещё не проверили ..и так неделю!! Пока сам не написал что дальше?”

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(Ru-ux) - Posted 2 years ago

“you didn't help me”

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(Ru-ux) - Posted 2 years ago

Dear Kateryna, Please, note that the compensation is not immediate. You submitted the claim on January 30, 2022 but you did not attach any document so we were unable to proceed with your case. On February 15, 2022 you submitted a requested document and we have processed your claim. As we mentioned before the compensation is not immediate and you have to await results. Air Advisor Team

Posted 2 years ago

“Большое количество орфографических ошибок, сайт не вызывает доверия для загрузки документов”

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(Ru-ux) - Posted 2 years ago

Уважаемая Анастасия, Благодарим Вас за ценный отзыв, мы уже устраняем проблемы и работаем над улучшением нашего сайта. Прошу Вас помочь нам создать лучший продукт, могли бы Вы быть со мной на связи в течение 15 минут для обратной связи по продукту? Мы хотели бы учиться у Вас человека и слушать отзывы таких же ценных клиентов, как и Вы. С наилучшими пожеланиями, Air Advisor Team

Posted 2 years ago

“Still the conclusion is unknown. If i get back my claim than the service is best .”

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(En-ux) - Posted 2 years ago

Dear Udhav Tuteja, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Your claim was referred to the court due to a lack of response from the airline. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. Our commitment is to pursue your claim diligently and ensure that you receive the compensation you are entitled to. We understand the frustration that such delays can cause, but we assure you that we are working diligently to resolve your case in the best possible manner. We appreciate your patience and trust in our services, and we will continue to work tirelessly to bring your claim to a successful resolution. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you throughout the process and provide the support you need. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 4 months ago

“Jusqu’à présent j’ai pas d’informations sur mon dossier”

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Posted 2 years ago

Cher Demsy, Veuillez noter que vous pouvez vérifier l'état de votre demande dans votre espace personnel sur notre site Web. En outre, nous informons toujours nos clients par e-mail de tout changement concernant la demande. Cordialement, Air Advisor Team

Posted 2 years ago

“Nu mai termini de completat si adaugat detalii... prea complicat”

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(Ro-ux) - Posted 2 years ago

“did not do what they promised”

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(Ru-ux) - Posted 2 years ago

“Bonjour je n'ai pas eu de retour concret sur les 4 dossiers. On me demande toujours les mêmes pièces que j'ai envoyées à plusieurs reprises.”

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Posted 2 years ago

Chère Aline, Veuillez noter que vous pouvez vérifier le statut de votre demande dans votre espace personnel. Vous pouvez également y discuter avec le responsable et lui demander des informations actualisées concernant votre demande. Vous pouvez également nous envoyer un courrier électronique pour demander une mise à jour. Meilleures salutations, L'équipe d'AirAdvisor

Posted 2 years ago

“Ha sido muy poca indemnizacion por casi dos dias de espera de volar”

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(Es) - Posted 2 years ago

Dear Gabriel Hernandez! Here is the calculation of the amount you received: The sum of compensation the airline paid: 400 Euro. Our fee is 30%, so the prive of our services is 120 Euro. Thus, the sum that was transferred to your account was 250 Euro. The amount of compensation is established by Regulation EC 261/2004. According to the law, you were entitled to 400 euros in compensation in this situation. We got this money for you. It is impossible to receive a compensation amount more than specified in the law. Should you have any other questions please contact us. Kind regards, AirAdvisor Team

Posted 2 years ago

“Witam Sprawa toczyła sie bardzo długo . Jak składała do Państwa dokumenty , otrzymałam informację iż koszty prowadzenia sprawy to 75 euro . Bardzo mnie zaskoczyło ze pobrali Państwo 125 euro kosztów . Jest to bardzo duża różnica . Nie ukrywam jestem troche rozczarowana , bo miałam wybór również kilku innych kancelarii .”

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(Pl) - Posted 2 years ago

Drogie Milena Klimaszewska Kaczmarek/M, Jesteśmy wdzięczni za zapytanie dotyczące opłat. Chcemy mieć pewność, że nie będzie żadnych nieporozumień co do naszej struktury cenowej. Aby zapewnić pełną przejrzystość, udostępniamy nasz cennik na naszej stronie internetowej pod adresem https://airadvisor.com/en/pricelist. Ta strona zawiera szczegółowe informacje na temat naszych cen i jest dostępna dla wszystkich klientów bezpłatnie. Ponadto poważnie podchodzimy do komunikacji i staramy się na bieżąco informować naszych klientów. Informacje o naszej prowizji znajdziesz w swoim profilu roszczenia. Dodatkowo podajemy szczegółowe informacje na temat procentu prowizji i ostatecznej kwoty, którą otrzymasz w e-mailach, które wysyłamy do naszych klientów. Podejmujemy te kroki, aby zapewnić, że jesteś dobrze poinformowany o strukturze kosztów związanych z Twoim roszczeniem. Naszym priorytetem jest zapewnienie przejrzystej i skutecznej obsługi wszystkich naszych klientów, dlatego jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Jesteśmy zobowiązani zapewnić Państwu najlepszą możliwą obsługę. Dziękuję za zrozumienie. Serdeczne pozdrowienia, Zespół AirAdvisor

Posted 7 months ago

“Too many useless steps”

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(Ro-ux) - Posted 2 years ago

Dear Brian, We understand your frustration. We have an established procedure for claiming compensation, according to which we work. We need to collect enough information to make the process user-friendly and efficient. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 6 months ago

“Also I attached all doc, the program was telling that the request aint over. There was no human to talk with or explain.... Too many messages with no exact text or helping”

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(Ro-ux) - Posted 2 years ago

Dear Laura, I have checked your case and kindly inform you that the documentation package for your case has been sent to the airline. The next step is to await the answer from the airline and act on it. We will inform you about any news regarding your case. Please, if you have additional questions or concerns you can contact us on info@airadvisor.com Best regards, Elizabeth from AirAdvisor

Posted 2 years ago

“A very difficult company to deal with and to get compensation from . I got NO compensation and only 50% of the airfare back despite the airline company cancelling the flight . Poor poor poor .”

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(En) - Posted 2 years ago

Dear Mavis, Kindly ask you to pay attention that your flight was cancelled due to Covid-19. This is considered as an extra circumstance. According to Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 there is no compensation due in cases with force majeure. BUT the refund of ticket price is due. In your case you were refunded the ticket price. The refund was made thankful to our partner lawyers. In such cases the commission is 50%. We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. Our success fee is 30% out of the collected sum at the pre-trial stage or 50% of sums collected in court or through external lawyers You can consult prices on the following link https://airadvisor.com/en/pricelist Also you can consult Regulation (EC) No 261/2004 on the following link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:32004R0261 For further information you would like to know, please, contact us on mail info@airadvisor.com Kindly ask you, before you leave such a review consult with the manager of your case the information you would like to know. Thank you for your collaboration!

Posted 2 years ago

“Site compliqué”

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(Fr-ux) - Posted 2 years ago

Chère Renata, Nous avons mis à jour notre site cette année. Nous nous efforçons de rendre le processus convivial et efficace. Vos commentaires sont précieux car ils nous aident à améliorer continuellement nos services. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées, L'équipe AirAdvisor

Posted 6 months ago

“Déclaration pas suffisamment clair”

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(Fr-ux) - Posted 2 years ago

Cher client, Nous avons mis à jour notre site cette année. Nous continuons à y travailler pour rendre le processus convivial et efficace. Votre retour d'information est inestimable car il nous aide à améliorer continuellement nos services. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe AirAdvisor

Posted 6 months ago

AirAdvisor is rated 4.6 based on 14,856 reviews