AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 18,279 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“HIS COMPANY DOES NOT TAKE LEGAL ACTION AGAINST THE AIRLINES !!!!!! AirAdvisor does not take legal action against the airline! They accepted my claim but did not want to take legal action, because they have no lawyers available for that! And they didnt write me that, only after I asked why I got half of the expected amount compensation then they said this excuse. But when you submit the claim they write that they have the option for taking legal action! And they don't reply your emails only after a month!. everything goes smooth till the claim is submitted, ones submitted you can wait a few month till they reply to your emails. AND THEIR RESPONSE ON THIS REVIEUW IS A LIE !!!!!!! They claim that they had not much chance to win the case, but they wrote me an email that they have no lawyers available !!!!!!!!!! (and according to the agreement if they accepted the claim, they must go to court , even if ther is not much chance ! See attached ! Alina Kutsa 18 jan. 2023 22:58 Dear Gershon, At the moment, unfortunately, we have no lawyers of appropriate jurisdiction to take your case to court. The problem is that only lawyers with jurisdiction in a particular country can take your case to court. We want to help you, but in this case, it was challenging to get the airline to pay at least that much, so we did what we could. We are really sorry that you are not entirely happy with the outcome of our work. Kind regards, Alina Kutsa www.airadvisor.com This e-mail (including any attachments) is confidential. If you have received it in error, please delete it and notify the sender.”

Helpful Report

Posted 2 years ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. According to official information received from the airline, your flight has been canceled due to extraordinary circumstances. In such a case, no compensation is due according to Regulation 261/2004. In order to take the case to court, you need lawyers of a certain jurisdiction who are willing to represent the interests of the passenger in court. As the chances of obtaining compensation are low in your case, our lawyers considered it too risky to take the case to court, as we might incur high costs and lose the case. We have agreed with the airline to pay part of the amount in pre-trial proceedings to reimburse the additional costs incurred due to the flight disruption, and the money has been successfully transferred to your account. While we work hard to help all our clients, unfortunately, it is not always feasible. Our team would be happy to help you with your other claims in the future. Thank you for understanding!

Posted 2 years ago

Dear Gershon, As we have said before, lawyers of a particular jurisdiction are needed depending on each claim (flight). We have lawyers from different jurisdictions, some of whom refused to work on your case because the chances of success were low. Unfortunately, we do not have lawyers of Israeli jurisdiction to take the case to an Israeli court. Israel is not an EU country, and therefore, EU Regulation 261/2004 rarely applies to such cases, so, indeed, we do not have lawyers in that country. We have in no way tried to cheat you. We sincerely apologize for speaking out misleadingly and thereby causing a misunderstanding.

Posted 2 years ago

“Me comunicaron una indemnizacion de 600 y con la comisión se quedo en 420 euros. Pero al final han sido 250 euros y con la comisión se han quedado en 175,00 euros. No entiendo porque ha bajado tanto. Me he quedado un poco decepcionada, tr lo venden de una forma y luego es otra cosa”

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(Es) - Posted 2 years ago

Estimado Alberto Martínez Moreno, Le agradecemos sus comentarios. Entendemos que originalmente especificó uno de los aeropuertos de forma incorrecta, por lo que el importe de la indemnización se calculó inicialmente de forma errónea. El importe de la compensación se calcula automáticamente, de conformidad con el Reglamento (CE) nº 261/2004, en función de la distancia entre el aeropuerto de salida y el de llegada. En su caso, la distancia entre el aeropuerto de salida y el de llegada es de 725 km. En este caso, el importe de la indemnización es de 250 euros. Gracias por su comprensión.

Posted 2 years ago

“Erhebliche Schwierigkeiten beim Hochladen der Dokumente/Photos und Änderung durch besser lesbare Dokumente. Änderungen konnten nicht gespeichert oder gelöscht werden”

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(De-ux) - Posted 2 years ago

Hallo! Wir freuen uns über Ihr Feedback. Wir bitten Sie, Ihr Problem zu spezifizieren, damit wir es beheben können. Bitte kontaktieren Sie uns per E-Mail unter info@airadvisor.com, damit wir die Details klären und eventuelle technische Probleme beheben können. Vielen Dank für Ihr Verständnis!

Posted 2 years ago

“No aceptan las solicitudes cuando no se tiene el billete de embarque, ni vuelo fue cancelado por iberia express por huelga, así que no lo tengo y me niegan la solicitud pr falta de pruebas que no deberia”

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(En-ux) - Posted 2 years ago

Gracias por su comentario. Por lo que veo, usted creó varias reclamaciones idénticas en nuestro sitio web. Por favor, tenga en cuenta que su caso 103105 fue cerrado como copia. Su reclamación real es la 102993. Entendemos que hubo un malentendido y pensó que habíamos cerrado su caso y dejado de trabajar en él. Le informamos de que su reclamación ha sido tramitada correctamente y enviada a la compañía aérea. En vista de lo anterior, le pido que reconsidere su revisión de nuestra empresa. Nuestro objetivo es garantizar que los clientes sólo vean una evaluación objetiva de nuestro trabajo, por lo que le estaríamos muy agradecidos si reconsiderara su reseña. Si tiene alguna pregunta, póngase en contacto conmigo en legal101@airadvisor.com

Posted 2 years ago

“I shared additional documentation as I needed to pay almost 500e for the additional flight but never got any infornation from you. Instead I received only 150e compensation.”

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(En) - Posted 2 years ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. We have succeeded in getting you compensation and a refund of the cost of the ticket. Unfortunately, the airline has refused to reimburse the cost of new tickets that you purchased yourself. This decision is not up to us. It depends on the internal rules and procedures of each airline. If, in addition to new tickets, you have incurred other additional expenses, you should have receipts of these expenses, so that we can claim them from the airline. As the cheques have not been uploaded, we could not claim anything from the airline. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 2 years ago

“Întrebările nu sunt foarte clare. Iar metoda de adăugare fișiere sunt foarte limitate”

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(Ro-ux) - Posted 2 years ago

Dragă Beniamim, Apreciem comentariile dumneavoastră. Dacă aveți nevoie de ajutor pentru a adăuga fișiere sau pentru a rezolva alte probleme, vă rugăm să contactați managerul dvs. în camera de chat și acesta vă va spune cu siguranță ce trebuie să faceți. Vă mulțumim pentru înțelegere!

Posted 2 years ago

“Not communicating at all just 2 emails from the day I have claimed via your company, no idea what’s going on with my claim”

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Posted 2 years ago

Dragă Vikram, Vă mulțumim pentru feedback-ul dumneavoastră! Puteți vedea întotdeauna starea cazului dvs. și comentariile managerului dvs. în contul dvs. personal de pe site-ul nostru https://airadvisor.com/en. Nu văd niciun mesaj de la dvs. în contul personal. Dacă doriți să primiți detalii cu privire la cazul dvs. vă rugăm să contactați managerul dvs. prin chat. Vă mulțumim pentru înțelegere!

Posted 2 years ago

“your Uploading tool is out of date you need an option so you can Delete photos if Necessary i had picture uploaded i didn't need can couldn't remove them”

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(En-ux) - Posted 2 years ago

Dear Sir/Madam, Just let to inform you that when you create your claim on our site you have the possibility to delete unnecessary files - just hover over the photo/file and then push X on the top left side of the file. For deleting the file in an already existing claim you can just ask your manager to do this in the claim Chat. We hide this option for users for security reasons. Thank you a lot for your feedback. We will send it to our technical specialist for further consideration. Kind regards, Airadvisor Team

Posted 2 years ago

“This service is incredibly slow. Even after compensation was successful. Air advisor took over 3 months to process payment. Each time I would ask them if the bank details are correct. They say it was but then 30 days later (when I chase), they say it isn’t. The name wasn’t right, the Iban number is missing etc etc. if you need these things as mandatory, then update the form so it’s impossible to put an incorrect value in. If the bank details MUST be the same name as the ticket holder then don’t allow users to choose their own name! Web site is shocking and badly built. Support is slow. I have two claims for the same flight. One has been successfully claimed, the other is stagnant. Makes no sense.”

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Posted 2 years ago

“everything for second person is the same but has to be submitted as if they fly seperate should be automatic”

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Posted 2 years ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. Your comment was very useful for the further development of our company! Thank you for understanding!

Posted 2 years ago

“Я просил неоднократно сотрудников связаться со мною. Мою просьбу проигнорировали”

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(Ru-ux) - Posted 3 years ago

Здравствуйте Даниил, Извините за неудобства еще раз. Но как я вам неоднократно ответила на данный момент мы не совершаем телефонные звонки. Вы всегда можете связаться с нами через почту info@airadvisor.com , через онлайн чат и чат в вашей заявке. Спасибо за понимание! AirAdvisor

Posted 3 years ago

“Большое количество орфографических ошибок, сайт не вызывает доверия для загрузки документов”

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(Ru-ux) - Posted 3 years ago

Уважаемая Анастасия, Благодарим Вас за ценный отзыв, мы уже устраняем проблемы и работаем над улучшением нашего сайта. Прошу Вас помочь нам создать лучший продукт, могли бы Вы быть со мной на связи в течение 15 минут для обратной связи по продукту? Мы хотели бы учиться у Вас человека и слушать отзывы таких же ценных клиентов, как и Вы. С наилучшими пожеланиями, Air Advisor Team

Posted 3 years ago

“Jusqu’à présent j’ai pas d’informations sur mon dossier”

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Posted 3 years ago

Cher Demsy, Veuillez noter que vous pouvez vérifier l'état de votre demande dans votre espace personnel sur notre site Web. En outre, nous informons toujours nos clients par e-mail de tout changement concernant la demande. Cordialement, Air Advisor Team

Posted 3 years ago

“Nu mai termini de completat si adaugat detalii... prea complicat”

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(Ro-ux) - Posted 3 years ago

“Bonjour je n'ai pas eu de retour concret sur les 4 dossiers. On me demande toujours les mêmes pièces que j'ai envoyées à plusieurs reprises.”

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Posted 3 years ago

Chère Aline, Veuillez noter que vous pouvez vérifier le statut de votre demande dans votre espace personnel. Vous pouvez également y discuter avec le responsable et lui demander des informations actualisées concernant votre demande. Vous pouvez également nous envoyer un courrier électronique pour demander une mise à jour. Meilleures salutations, L'équipe d'AirAdvisor

Posted 3 years ago

“Ha sido muy poca indemnizacion por casi dos dias de espera de volar”

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(Es) - Posted 3 years ago

Dear Gabriel Hernandez! Here is the calculation of the amount you received: The sum of compensation the airline paid: 400 Euro. Our fee is 30%, so the prive of our services is 120 Euro. Thus, the sum that was transferred to your account was 250 Euro. The amount of compensation is established by Regulation EC 261/2004. According to the law, you were entitled to 400 euros in compensation in this situation. We got this money for you. It is impossible to receive a compensation amount more than specified in the law. Should you have any other questions please contact us. Kind regards, AirAdvisor Team

Posted 3 years ago

“Witam Sprawa toczyła sie bardzo długo . Jak składała do Państwa dokumenty , otrzymałam informację iż koszty prowadzenia sprawy to 75 euro . Bardzo mnie zaskoczyło ze pobrali Państwo 125 euro kosztów . Jest to bardzo duża różnica . Nie ukrywam jestem troche rozczarowana , bo miałam wybór również kilku innych kancelarii .”

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(Pl) - Posted 3 years ago

Drogie Milena Klimaszewska Kaczmarek/M, Jesteśmy wdzięczni za zapytanie dotyczące opłat. Chcemy mieć pewność, że nie będzie żadnych nieporozumień co do naszej struktury cenowej. Aby zapewnić pełną przejrzystość, udostępniamy nasz cennik na naszej stronie internetowej pod adresem https://airadvisor.com/en/pricelist. Ta strona zawiera szczegółowe informacje na temat naszych cen i jest dostępna dla wszystkich klientów bezpłatnie. Ponadto poważnie podchodzimy do komunikacji i staramy się na bieżąco informować naszych klientów. Informacje o naszej prowizji znajdziesz w swoim profilu roszczenia. Dodatkowo podajemy szczegółowe informacje na temat procentu prowizji i ostatecznej kwoty, którą otrzymasz w e-mailach, które wysyłamy do naszych klientów. Podejmujemy te kroki, aby zapewnić, że jesteś dobrze poinformowany o strukturze kosztów związanych z Twoim roszczeniem. Naszym priorytetem jest zapewnienie przejrzystej i skutecznej obsługi wszystkich naszych klientów, dlatego jesteśmy tutaj, aby odpowiedzieć na wszelkie dalsze pytania lub wyjaśnienia, których możesz potrzebować. Jeśli masz więcej pytań lub potrzebujesz dodatkowych informacji, skontaktuj się z naszym zespołem obsługi klienta - info@airadvisor.com. Jesteśmy zobowiązani zapewnić Państwu najlepszą możliwą obsługę. Dziękuję za zrozumienie. Serdeczne pozdrowienia, Zespół AirAdvisor

Posted 1 year ago

“Too many useless steps”

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(Ro-ux) - Posted 3 years ago

Dear Brian, We understand your frustration. We have an established procedure for claiming compensation, according to which we work. We need to collect enough information to make the process user-friendly and efficient. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Also I attached all doc, the program was telling that the request aint over. There was no human to talk with or explain.... Too many messages with no exact text or helping”

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(Ro-ux) - Posted 3 years ago

Dear Laura, I have checked your case and kindly inform you that the documentation package for your case has been sent to the airline. The next step is to await the answer from the airline and act on it. We will inform you about any news regarding your case. Please, if you have additional questions or concerns you can contact us on info@airadvisor.com Best regards, Elizabeth from AirAdvisor

Posted 3 years ago

“A very difficult company to deal with and to get compensation from . I got NO compensation and only 50% of the airfare back despite the airline company cancelling the flight . Poor poor poor .”

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(En) - Posted 3 years ago

Dear Mavis, Kindly ask you to pay attention that your flight was cancelled due to Covid-19. This is considered as an extra circumstance. According to Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 there is no compensation due in cases with force majeure. BUT the refund of ticket price is due. In your case you were refunded the ticket price. The refund was made thankful to our partner lawyers. In such cases the commission is 50%. We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. Our success fee is 30% out of the collected sum at the pre-trial stage or 50% of sums collected in court or through external lawyers You can consult prices on the following link https://airadvisor.com/en/pricelist Also you can consult Regulation (EC) No 261/2004 on the following link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:32004R0261 For further information you would like to know, please, contact us on mail info@airadvisor.com Kindly ask you, before you leave such a review consult with the manager of your case the information you would like to know. Thank you for your collaboration!

Posted 3 years ago

AirAdvisor is rated 4.6 based on 18,279 reviews