Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.53

“Solucionar el tema porque de momento no me tenéis contenta. Es el colmo que algo así pase en un viaje.”

(Es-ux) - Posted 1 month ago

Estimada Joelma Rodrigues Dos Santos Da Cunha Lima: Gracias por tus comentarios. Lamentamos que no haya quedado satisfecha con su experiencia. Entendemos perfectamente lo frustrante que resulta que un viaje no salga según lo previsto. Queremos asegurarle que su reclamación se ha tramitado correctamente y se remitió a la compañía aérea el 22 de julio de 2026. En estos momentos, estamos a la espera de que la compañía aérea revise su caso y nos comunique su decisión. Lamentablemente, el plazo de revisión depende de la aerolínea, y no podemos influir en el tiempo que tarden en responder. No obstante, ten por seguro que estamos siguiendo de cerca tu reclamación. Tan pronto como recibamos la decisión de la aerolínea o cualquier novedad sobre tu caso, te informaremos de inmediato. Gracias por tu paciencia y por darnos la oportunidad de ayudarte. Un cordial saludo, El equipo de AirAdvisor

Posted 1 month ago

“Schwierig belege einzureichen. Man kommt nicht weiter , wenn man bestimmte Sachen nicht hat”

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(De-ux) - Posted 2 months ago

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie den Prozess der Einreichung von Unterlagen als schwierig empfunden haben. Wir verstehen, dass es frustrierend sein kann, wenn Ihnen zum Zeitpunkt der Einreichung Ihres Antrags bestimmte Unterlagen nicht zur Verfügung stehen. Wir freuen uns, Ihnen mitteilen zu können, dass **Ihr Anspruch angenommen wurde**. Unser Team wird ihn prüfen und so schnell wie möglich an die Fluggesellschaft weiterleiten. **Zu diesem Zeitpunkt sind keine weiteren Schritte Ihrerseits erforderlich.** Sie können den Bearbeitungsstatus Ihres Anspruchs außerdem jederzeit über Ihr Konto auf unserer Website verfolgen, wo Sie aktuelle Informationen zum Fortschritt Ihres Falls erhalten. Sollten Sie Schwierigkeiten beim Hochladen von Dokumenten über Ihr Anspruchsprofil haben, können Sie diese an **[info@airadvisor.com](mailto:info@airadvisor.com)** senden oder direkt in Ihrem Anspruchschat hochladen. Unser Team hilft Ihnen gerne weiter und sorgt dafür, dass die Dokumente Ihrem Fall hinzugefügt werden. Vielen Dank für Ihr Feedback. Wir freuen uns über Ihre Anmerkungen und arbeiten kontinuierlich daran, unseren Antragsprozess für unsere Kunden einfacher und bequemer zu gestalten. Mit freundlichen Grüßen, das AirAdvisor-Team

Posted 1 month ago

“It was difficult to sort and upload items.”

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(En-ux) - Posted 2 months ago

Dear Joanne Brown, Thank you for your feedback. We're sorry to hear that you found it difficult to sort and upload your documents. We are always looking for ways to improve our claim process, so we would really appreciate it if you could let us know what was specifically difficult. Your feedback will help us identify areas where we can make the process easier for our customers. If you're unable to upload your documents through your claim profile on our website, you can also send them to info@airadvisor.com or upload them directly in your claim chat. Our team will be happy to add them to your case and ensure they are reviewed. Thank you again for your feedback. We appreciate your suggestions and are committed to continuously improving our service. Warm regards, The AirAdvisor Team

Posted 1 month ago

“non funziona affatto bene”

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(It-ux) - Posted 2 months ago

Gentile cliente, Grazie per il suo feedback. Ci dispiace che abbia riscontrato delle difficoltà con il nostro servizio. Le saremmo grati se potesse indicarci nello specifico cosa non ha funzionato correttamente, in modo da poter esaminare il problema e migliorare il nostro servizio per i futuri clienti. Siamo lieti di confermarle che la sua richiesta di risarcimento è stata accettata. Il nostro team la esaminerà tempestivamente e la inoltrerà alla compagnia aerea per l’ulteriore elaborazione. Nel frattempo, può seguire lo stato di avanzamento della sua richiesta in qualsiasi momento accedendo al suo account sul nostro sito web, dove riceverà aggiornamenti man mano che il suo caso procede. La ringraziamo nuovamente per il suo feedback. I suoi commenti ci aiutano a migliorare l’esperienza che offriamo a tutti i nostri clienti. Cordiali saluti, Il team di AirAdvisor

Posted 1 month ago

“We received 50% compensation for an Uber ride only because we were flown back to a different state than where our vehicle was and had to Uber from VA to MD. You were not able to win an award for our delayed/canceled flights and the extra expenses for the night we had to stay in London without luggage. AND it took 2 yrs to get $85. Not very successful in my eyes. At least it was free.”

Helpful Report

(En) - Posted 2 months ago

Dear Toby Fulton, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the outcome of your claim. We understand that the process took much longer than expected and appreciate your patience throughout. We would like to clarify that **flight compensation**, **ticket refunds** (where applicable), and **reimbursement of additional expenses** are three separate types of claims, each governed by different legal rules. In your case, the airline confirmed that your flight disruption was caused by **adverse weather conditions**. Under **EC Regulation 261/2004**, airlines are not required to pay compensation when a disruption is caused by extraordinary circumstances that are beyond their control. For this reason, we were unfortunately unable to pursue compensation for the flight itself. However, the airline did approve reimbursement for your additional expenses and paid **€159.86**. As the airline did not make this payment within the required timeframe, we initiated legal action by assigning your case to our lawyers. As outlined in our Terms and Conditions, a **50% legal action fee** applies in cases where legal proceedings are necessary to recover the payment. We understand that the overall outcome may not have met your expectations, particularly given the length of the process. Nevertheless, we are pleased that we were able to successfully recover your additional expenses on your behalf. Thank you again for your feedback and for giving us the opportunity to assist you. Warm regards, The AirAdvisor Team

Posted 2 months ago

“I signed up for your service by accident while I was rushing and stranded due to the flight disruption. Once I realized the airline would likely compensate me directly, I immediately tried to cancel the agreement. Unfortunately, I was told I could not cancel. There were multiple delays and miscommunications between AirAdvisor and the airline, which prolonged the process. Throughout that time, I continued handling my claim on my own and was actively communicating with the airline myself. As a result, I do not believe the 30% fee is justified. The compensation was obtained through my own efforts, and I received little to no value from your service.”

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(En) - Posted 2 months ago

Dear Sharon Rodriguez, Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience. We understand that flight disruptions are stressful and that decisions are sometimes made under difficult circumstances. Once a claim is submitted and accepted, our team begins reviewing the case, preparing the documentation, and communicating with the airline on your behalf. For this reason, the service agreement cannot always be cancelled after work on the claim has already begun. We also understand that you chose to communicate with the airline directly during the process. However, it is common practice for airlines to contact passengers directly after a third-party representative has submitted a claim, as this allows them to avoid additional costs and risks. This does not mean that our work on the claim was not performed. We had already prepared and submitted your case and continued to monitor its progress. Our success fee is charged in accordance with the Terms and Conditions that were accepted when the claim was submitted. We strive to be transparent about our fees, which are clearly explained before the service agreement is concluded. We appreciate your feedback and regret that your experience did not meet your expectations. Thank you for giving us the opportunity to assist with your claim. Warm regards, The AirAdvisor Team

Posted 2 months ago

“Chtěla jsem kompenzovat čtyři osoby nedají se zadat, dotazník je chaotický v aplikaci skoro nemožné vyplnit”

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(Cz-ux) - Posted 2 months ago

Vážená Jana Holubová, děkujeme za Vaši zpětnou vazbu. Je nám líto, že jste formulář pro podání žádosti o odškodnění shledala matoucím a obtížně vyplnitelným. Chápeme, že to může být frustrující, zejména pokud podáváte žádosti za více cestujících. Podle našeho postupu pro vyřizování žádostí musí mít každý cestující samostatnou žádost s vlastními osobními údaji a podpůrnými doklady. Tím je zajištěno, že každá žádost bude posouzena správně a v souladu s platnými předpisy. Pokud byste chtěla podat žádosti o odškodnění za ostatní cestující, kteří s vámi cestovali, vytvořte prosím pro každou osobu samostatnou žádost pomocí následujícího odkazu: https://airadvisor.com/en/funnel/step1 Jakmile budou žádosti podány, náš tým každou z nich individuálně posoudí a bude pokračovat v procesu. Děkujeme za Vaši zpětnou vazbu. Velmi si ji ceníme, protože nám pomáhá zlepšovat jak naše webové stránky, tak proces vyřizování žádostí o odškodnění pro naše zákazníky. S pozdravem, tým AirAdvisor

Posted 1 month ago

“Apesar de terem conseguido receber alguma coisa, a sensação com que fico é que passam de 30 para 50% de comissão simplesmente para receber mais dinheiro e não por qualquer dificuldade. Ou seja, desde o início que sabem que vão ganhar 50%. Não me pareceu honesto. Éramos 4 passageiros e todos vimos o valor da indemnização reduzido a metade.”

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(Pt) - Posted 2 months ago

Caro Jorge Carpalhoso Da Mota, Agradecemos o seu feedback e gostaríamos de esclarecer a situação. Compreendemos a sua preocupação relativamente aos honorários e ao encaminhamento para o tribunal. Honorários: É importante referir que os nossos honorários são transparentes e podem ser consultados na nossa tabela de preços em https://airadvisor.com/en/pricelist. Cobramos uma comissão sobre os pedidos de indemnização bem-sucedidos, e esta informação está disponível para todos os clientes. Recurso judicial: Se um pedido de indemnização for encaminhado para o tribunal devido à falta de resposta da companhia aérea, o tribunal poderá cobrar uma comissão e os advogados também deverão ser pagos. Por conseguinte, a comissão para processos judiciais é de 50%, e não de 30%. Trata-se de um procedimento padrão, e fazemos o nosso melhor para prestar assistência em processos judiciais, de forma a maximizar a indemnização para os nossos clientes. As informações sobre as custas judiciais também estão incluídas na tabela de preços no nosso site - https://airadvisor.com/en/pricelist Estamos empenhados em ajudar os nossos clientes a receber uma indemnização justa pelas suas reclamações. Se tiver mais alguma dúvida ou questão, contacte a nossa equipa de apoio ao cliente. Valorizamos o seu feedback e a sua satisfação é importante para nós. Obrigado por escolher a AirAdvisor; o nosso objetivo é melhorar a sua experiência de todas as formas possíveis. Cumprimentos, Equipa da AirAdvisor

Posted 2 months ago

“Difícil de conseguir”

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(Es-ux) - Posted 2 months ago

Estimado Kevin Javier Salazar Artola: Gracias por tus comentarios. Lamentamos que hayas tenido dificultades con el proceso. Entendemos que reclamar una indemnización puede parecer complicado en ocasiones, sobre todo cuando las aerolíneas exigen una gran cantidad de documentación o tardan mucho en responder. Nuestro objetivo es simplificar al máximo el proceso, encargándonos de los aspectos legales y administrativos de la reclamación en nombre de nuestros clientes. Desde la revisión de tu derecho a la indemnización y la preparación de la reclamación hasta la comunicación con la aerolínea y, cuando es necesario, la interposición de acciones legales adicionales, nuestro equipo trabaja para reducir la carga que supone para los pasajeros. Aunque algunos casos se pueden resolver rápidamente, otros requieren documentación adicional, múltiples gestiones con la aerolínea o incluso procedimientos judiciales, lo que puede alargar considerablemente los plazos. Estos factores suelen estar fuera de nuestro control, pero seguimos supervisando cada caso y trabajando hasta alcanzar un resultado definitivo. Agradecemos su paciencia y le damos las gracias por brindarnos la oportunidad de ayudarle. Sus comentarios nos ayudan a seguir mejorando nuestro servicio y a hacer que el proceso de reclamación sea lo más fluido y transparente posible. Un cordial saludo, El equipo de AirAdvisor

Posted 2 months ago

“75 eur abzuziehen find ich ne Frechheit. Nie wieder”

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(De) - Posted 2 months ago

Sehr geehrter geschätzter Kunde, wir bedanken uns für Ihre Anfrage bezüglich der Gebühren. Wir möchten sicherstellen, dass keine Unklarheiten hinsichtlich unserer Preisstruktur bestehen. Um vollständige Transparenz zu gewährleisten, stellen wir unsere Preisliste auf unserer Website unter https://airadvisor.com/en/pricelist zur Verfügung. Diese Seite enthält detaillierte Informationen zu unseren Preisen und ist für alle Kunden kostenlos zugänglich. Darüber hinaus legen wir großen Wert auf Kommunikation und sind bestrebt, unsere Kunden stets auf dem Laufenden zu halten. Informationen zu unserer Provision finden Sie in Ihrem Anspruchsprofil. Zudem geben wir in den E-Mails, die wir an unsere Kunden versenden, Einzelheiten zum Provisionssatz und zum endgültigen Betrag an, den Sie erhalten werden. Diese Maßnahmen dienen dazu, sicherzustellen, dass Sie umfassend über die mit Ihrem Anspruch verbundene Kostenstruktur informiert sind. Wir erbringen unsere Dienstleistungen nach dem Prinzip „No-Win-No-Fee“. Sie müssen nichts an AirAdvisor zahlen. Wenn wir eine Entschädigung von der Fluggesellschaft einziehen, überweisen wir diese an Sie, abzüglich unserer Provision. Unsere Erfolgsprovision beträgt 30 % der eingezogenen Summe in der Vorverhandlungsphase. AirAdvisor bietet das beste Preis-Leistungs-Verhältnis auf dem Markt und spart unseren Kunden bis zu 120 EUR pro Familie. Informationen darüber, wie AirAdvisor im Vergleich zu anderen Unternehmen abschneidet, finden Sie hier: https://airadvisor.com/en/best-flight-delay-compensation-company Bitte beachten Sie außerdem, dass die Preispolitik von AirAdvisor gegenüber 2019 unverändert bleibt und die niedrigsten Preise aller Unternehmen in dieser Branche bietet. Unsere Priorität ist es, allen unseren Kunden einen transparenten und effizienten Service zu bieten, und wir stehen Ihnen gerne zur Verfügung, falls Sie weitere Fragen haben oder Klarstellungen benötigen. Sollten Sie weitere Fragen haben oder zusätzliche Informationen benötigen, wenden Sie sich bitte an unseren Kundensupport unter info@airadvisor.com. Wir sind bestrebt, Ihnen den bestmöglichen Service zu bieten. Vielen Dank für Ihr Verständnis. Mit freundlichen Grüßen, das AirAdvisor-Team

Posted 2 months ago

“il portale non è chiaro nella richiesta del tipo di documenti da inserire e segnala anomalie inesistenti”

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(It-ux) - Posted 2 months ago

Cara Patrizia Buglione, Grazie mille per il tuo feedback! Vorremmo però dedicare un momento a spiegarti perché la nostra procedura è strutturata in questo modo e come cerchiamo di renderla il più semplice ed efficiente possibile per i nostri clienti. La nostra procedura di richiesta di risarcimento consiste in soli 10 passaggi, e la maggior parte di essi prevede semplicemente la selezione dell’opzione corretta da un elenco. Ciò significa che sono richieste pochissime digitazioni o informazioni complesse. La maggior parte degli utenti è in grado di completare l’intera procedura in soli 5-7 minuti, e riteniamo che si tratti di un investimento di tempo ragionevole considerando che, una volta inviata la richiesta, AirAdvisor si occupa di tutto il resto: niente più pratiche burocratiche o follow-up da parte tua. All’inizio richiediamo solo i documenti essenziali, come il passaporto o la carta d’identità, il biglietto aereo o la conferma di prenotazione. Questi sono necessari per convalidare la tua richiesta di risarcimento e avviare la procedura con la compagnia aerea. In alcuni casi, la compagnia aerea potrebbe richiedere ulteriore documentazione. Quando ciò accade, ti contatteremo fornendoti istruzioni chiare e faremo del nostro meglio per assisterti e guidarti in ogni fase. Siamo lieti di informarti che la tua richiesta di risarcimento è stata accettata. Il nostro team la esaminerà tempestivamente e la inoltrerà alla compagnia aerea senza indugio. Inoltre, hai la possibilità di monitorare lo stato di avanzamento del tuo caso direttamente tramite il tuo account sul nostro sito in qualsiasi momento. Vogliamo sottolineare che siamo qui per aiutarti a risparmiare tempo, evitare frustrazioni e aumentare le tue possibilità di ottenere un risarcimento. Molte persone rinunciano o ricevono un rifiuto quando si rivolgono direttamente alla compagnia aerea: è qui che interveniamo per difendere i tuoi diritti. Ci dispiace se il processo ti è sembrato lungo, ma ti preghiamo di tenere presente che tutto ciò che ti chiediamo ha l’obiettivo di costruire un caso il più solido possibile — e siamo orgogliosi di poter affermare che i nostri clienti hanno ricevuto un risarcimento grazie al processo che abbiamo sviluppato. Grazie ancora per aver condiviso le tue opinioni — ci aiutano a crescere e a migliorare! Cordiali saluti, Il team di AirAdvisor

Posted 2 months ago

“Realice hace una semana una reclamación y no han contactado conmigo para darme información de como va mi caso o sí tiene ya la resolución.”

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(Es-ux) - Posted 2 months ago

Estimada Marta Macarena Infantes Ventura: Gracias por tus comentarios. Lamentamos que te preocupe el estado de tu reclamación. Entendemos que esperar noticias puede resultar frustrante, sobre todo cuando estás deseando saber cómo avanza tu caso. Podemos confirmar que recibimos su reclamación el 23 de julio de 2026 y, tras revisar la información enviada, la remitimos a la compañía aérea el 24 de julio de 2026. En estos momentos, estamos a la espera de la respuesta de la compañía aérea. Lamentablemente, el tiempo que tardan las compañías aéreas en revisar y responder a las reclamaciones varía, y esta parte del proceso escapa a nuestro control. Tenga la seguridad de que su reclamación está activa y nuestro equipo la está supervisando. Tan pronto como recibamos cualquier novedad o una decisión definitiva por parte de la aerolínea, se lo notificaremos de inmediato. Gracias por su paciencia y por confiarnos su reclamación. Agradecemos su comprensión y seguiremos trabajando en su nombre. Un cordial saludo, El equipo de AirAdvisor

Posted 2 months ago

“You dont help your sending same things to me which ive already filled out about 4 times”

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(En-ux) - Posted 2 months ago

Dear Kathy Taylor, Thank you for taking the time to share your feedback. We're sorry to hear that you experienced difficulties while trying to upload the required documents. We understand how frustrating technical issues can be, especially when you're eager to move your claim forward. After reviewing your case, we can confirm that all of the required files were successfully received and attached to your claim. At this stage, no further action is required from you. Your claim is currently in our processing queue, and our team will continue reviewing and handling it as soon as it reaches the next stage of the process. Please rest assured that your claim has not been delayed because of the document upload issue. If we require any additional information or documentation at a later stage, we will contact you directly with clear instructions. For future reference, if you ever experience difficulties uploading documents through your claim profile on our website, you can send them to info@airadvisor.com or upload them directly through your claim chat. Our support team will ensure that the documents are received and added to your case promptly. Thank you for your patience, understanding, and trust in our service. We appreciate the opportunity to assist you and will continue working on your claim. We hope to provide you with a positive outcome as soon as the review process is complete. Warm regards, The AirAdvisor Team

Posted 2 months ago

“Só me foi atribuída a compensação 2 anos depois da reclamação, pediram a mesma documentação inúmeras vezes. Depois de anos solicitavam a listagem de passageiros do vôo, como se isso fosse possível. O valor atribuído foi muito abaixo do valor designado logo de início.”

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(Pt) - Posted 2 months ago

Prezado cliente, Agradecemos por compartilhar sua experiência e pela paciência demonstrada durante todo o processo de reclamação. Lamentamos saber que o processo tenha sido frustrante. Infelizmente, quando uma reclamação precisa ser resolvida por meio de processo judicial, o prazo costuma ser muito mais longo do que qualquer um gostaria. Os processos judiciais podem levar meses ou até anos para chegar a uma decisão final, e nem nós nem a companhia aérea podemos acelerar o processo legal. Compreendemos que ter que enviar documentos mais de uma vez pode ser inconveniente. Em alguns casos, a documentação adicional é solicitada porque a companhia aérea ou o tribunal exigem mais provas antes que o processo possa prosseguir. Embora reconheçamos que isso possa parecer repetitivo, essas solicitações têm como objetivo garantir que a reclamação tenha a melhor chance possível de sucesso. Quanto ao valor da indenização, ele é determinado pelo resultado final do processo judicial e pelas normas aplicáveis, e não pela estimativa inicial. Compreendemos que isso possa ter sido decepcionante, mas estamos satisfeitos por ter conseguido, no fim das contas, garantir a indenização em seu nome. Mais uma vez, obrigado por sua paciência e por confiar em nós para cuidar de sua reclamação. Agradecemos sinceramente seu feedback e desejamos tudo de bom em suas futuras viagens. Atenciosamente, Equipe AirAdvisor

Posted 2 months ago

“I didn't have a chance to explain what my problem was because the system wouldn't let me because it was asking me specific questions.”

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(En-ux) - Posted 2 months ago

Dear Ivo Peev, Thank you for your feedback. We're sorry to hear that you felt you didn't have the opportunity to fully explain your situation. We understand that every claim is unique, and we appreciate how important it is for customers to provide all the relevant details. Our claim form includes a comments section where you can add any additional information that may help us better understand your case. If you need to provide more details after submitting your claim, you can also contact us through the claim chat or send us an email. Our team will review any additional information you provide and add it to your case. We can confirm that your claim has been successfully received and is currently in the processing queue. At this stage, no further action is required from your side unless we contact you to request additional information or documentation. Thank you for your feedback and for choosing our service. We appreciate your patience and will continue working on your claim. Warm regards, The AirAdvisor Team

Posted 2 months ago

“Service requires too.much information”

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(En-us-ux) - Posted 2 months ago

Dear Valued Client, Thank you very much for your feedback! We understand that filling out a form might sometimes feel a bit long, especially when you're already dealing with the stress of a disrupted flight. However, we'd like to take a moment to explain why our process is designed the way it is and how we aim to keep it as simple and efficient as possible for our clients. Our claim flow consists of only 10 steps, and the majority of these simply involve selecting the correct option from a list. This means there’s very little typing or complex information required. Most users are able to complete the entire process in just 5 to 7 minutes, and we believe this is a fair time investment considering that, once submitted, AirAdvisor takes care of the rest — no more paperwork or follow-ups for you. At the start, we only request the essential documents, such as a passport or ID, your flight ticket, or booking confirmation. These are required to validate your claim and initiate the process with the airline. In some cases, the airline may request additional documentation. When that happens, we reach out to you with clear instructions and do our best to assist and guide you through every step. We want to emphasize that we are here to help you save time, avoid frustration, and increase your chances of getting compensated. Many people give up or are denied when they go directly to the airline — that’s where we step in to fight for your rights. We’re sorry if the process felt long to you, but please know that everything we ask is with the goal of building the strongest possible case — and we’re proud to say that our clients have received compensation thanks to the process we've developed. Thank you again for sharing your thoughts — they help us grow and improve! Warm regards, The AirAdvisor Team

Posted 2 months ago

“I had to be humiliating myself to get the claim cancelled as I open by mistake. As you didnt cancel I had to accept to proceed further. The updates added on the claim are not sent via email, my payment was done for a month ago and nobody informed me about it. I would have lost if I would not have the checked the website. I DO NOT RECOMMEND YOUR SERVICES.”

Helpful Report

(En) - Posted 2 months ago

Dear Thaise Lemos Jupiter De Oliveira, We are sorry to hear that you were dissatisfied with your experience. We would like to clarify that once a claim has been submitted to the airline, we are no longer able to cancel it in accordance with our Terms and Conditions. As stated in Section 6 – Termination of the relationship between the Member and the Contractor, a client may withdraw from our services within 14 calendar days from submitting the case, but only before the claim has been prepared and sent to the airline. Since your claim had already been submitted to the airline, it was not possible to cancel it at that stage. Regarding your payment, we can confirm that your compensation was transferred on 16.07.2026. We are pleased that your claim was ultimately successful and that compensation was secured on your behalf. We are sorry if you felt that our communication was not sufficient. We continuously update the status of every case in the client's personal account, where all important information regarding the claim is available. We appreciate your feedback and will continue working to improve our communication with our clients. Warm regards, The AirAdvisor Team

Posted 2 months ago

“Onestamente ancora non è valutabile l'esperienza, perchè non abbiamo ottenuto nulla”

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(It-ux) - Posted 2 months ago

Gentile Tommaso Greco, Siamo lieti di informarla che la sua richiesta di risarcimento è stata accettata. Il nostro team la esaminerà tempestivamente e la inoltrerà alla compagnia aerea senza indugio. Inoltre, potrà seguire lo stato di avanzamento della sua pratica e visualizzare eventuali aggiornamenti o commenti da parte del responsabile del caso in qualsiasi momento tramite il suo account personale sul nostro sito web. Qualora in seguito fossero necessari ulteriori documenti, il nostro team la contatterà direttamente fornendole istruzioni chiare. La ringraziamo per la pazienza e per aver fornito tutte le informazioni richieste. Stiamo ora procedendo con la sua richiesta di risarcimento. Cordiali saluti, Team Richieste di Risarcimento di AirAdvisor

Posted 2 months ago

“Perte de temps et classé sans suite”

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(Fr-ux) - Posted 2 months ago

Cher client, Nous sommes désolés d'apprendre que vous êtes déçu du résultat de votre demande d'indemnisation. Malheureusement, après avoir examiné attentivement votre dossier, nous n'avons pas pu donner suite à votre demande d'indemnisation, car celle-ci ne remplit pas les conditions requises par la législation applicable. D'après les informations officielles disponibles, votre vol a été perturbé en raison de conditions météorologiques défavorables. En vertu du règlement (CE) n° 261/2004, les compagnies aériennes ne sont pas tenues de verser une indemnisation lorsqu’une perturbation est causée par des circonstances extraordinaires indépendantes de leur volonté, telles que des conditions météorologiques extrêmes. Par conséquent, nous ne disposions d’aucun fondement juridique pour poursuivre cette demande d’indemnisation. Nous comprenons que cette issue puisse être frustrante, surtout après les désagréments que vous avez subis. Cependant, notre objectif est toujours de fournir une évaluation honnête de chaque dossier et de ne demander d’indemnisation que lorsque la loi le permet. Nous vous remercions de nous avoir permis d’examiner votre demande et espérons pouvoir vous aider à l’avenir si vous deviez subir une autre perturbation de vol éligible. Cordialement, L’équipe AirAdvisor

Posted 2 months ago

“Sito non comprensibile Ad oggi mi ripete di fare stessi passaggi e senza concludere nulla...”

Helpful Report

(It-ux) - Posted 2 months ago

Gentile Michele Cirillo, Ci dispiace che abbia trovato il sito web di difficile comprensione. Siamo lieti di informarla che la sua richiesta è stata accettata. Il nostro team la esaminerà tempestivamente e la inoltrerà alla compagnia aerea senza indugio. Se le sembra che il sito web le chieda di ripetere gli stessi passaggi, la rassicuriamo che la sua richiesta è già stata ricevuta ed è in fase di elaborazione. Può inoltre monitorare lo stato di avanzamento della sua pratica in qualsiasi momento accedendo al suo account personale sul nostro sito web, dove troverà gli ultimi aggiornamenti relativi alla sua richiesta di risarcimento. Se c’è una parte specifica della procedura che ha trovato poco chiara o se ha riscontrato un problema tecnico, le saremmo grati se potesse comunicarcelo. Il suo feedback ci aiuta a migliorare la piattaforma e a semplificare la procedura per tutti i nostri clienti. Cordiali saluti, Il team di AirAdvisor

Posted 2 months ago

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