Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“Cobran Comisión muy ELEVADA”

(Es) - Posted 9 months ago

Estimado Santiago Segundo Merino Navarro, Agradecemos su consulta sobre las tarifas. Queremos asegurarnos de que no haya confusión en cuanto a nuestra estructura de precios. Para ofrecer una total transparencia, ponemos a su disposición nuestra lista de precios en nuestra página web https://airadvisor.com/en/pricelist. Esta página ofrece información detallada sobre nuestros precios, y es accesible a todos los clientes sin coste alguno. Además, nos tomamos muy en serio la comunicación y nos esforzamos por mantener informados a nuestros clientes. Puede encontrar información sobre nuestra comisión en el perfil de su solicitud. Además, incluimos detalles sobre el porcentaje de comisión y el importe final que recibirá en los correos electrónicos que enviamos a nuestros clientes. Estas medidas se toman para garantizar que esté bien informado sobre la estructura de costes relacionada con su siniestro. Nuestra prioridad es ofrecer un servicio transparente y eficaz a todos nuestros clientes, y estamos a su disposición para cualquier duda o aclaración que pueda necesitar. Si tiene más preguntas o necesita información adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente: info@airadvisor.com. Nos comprometemos a ofrecerle el mejor servicio posible. Gracias por su comprensión. Un cordial saludo, Equipo AirAdvisor

Posted 9 months ago

“Very long process. The result is satisfactory, but a 50% fee is a bit high for the services provided without a clear explanation. These fees would be easier to accept if they were accompanied by a summary of what was done as well as a copy of the correspondence made to achieve the desired result. There is no way to verify the lawyer's truthfulness and necessity, especially for such a simple, clear, and straightforward case.”

Helpful Report

(Fr) - Posted 9 months ago

Dear Neal Mukunde Mugisha, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Your claim was received and submitted to the airline on 12.01.2024. It was referred to the court on 02.04.2024 due to a lack of response from the airline. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. The compensation was paid on 17.07.2024. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 9 months ago

“May have gained compensation however the claw back percentage is way too high and can’t be justified. I have six more long haul flights to claim for but not with this lot”

Helpful Report

(En) - Posted 9 months ago

Dear Valued Client, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 9 months ago

“Compliquée. Merci bien.”

Helpful Report

(Fr-ux) - Posted 10 months ago

Cher Humbert, Nous apprécions votre commentaire. Nous aimerions mieux comprendre votre expérience, c'est pourquoi nous vous avons demandé plus de détails sur votre évaluation. Vos commentaires sont précieux car ils nous aident à améliorer continuellement nos services. Notre priorité est de fournir un service transparent et efficace à tous nos clients, et nous sommes là pour répondre à toutes les questions ou clarifications dont vous pourriez avoir besoin. Si vous avez d'autres questions ou si vous souhaitez obtenir des informations complémentaires, n'hésitez pas à contacter notre équipe d'assistance à la clientèle - info@airadvisor.com. Nous nous engageons à vous fournir le meilleur service possible. Nous vous remercions de votre compréhension. Avec mes salutations les plus cordiales, L'équipe AirAdvisor

Posted 10 months ago

“I have make now my request. I cant unddrstand why you sendme the same emial!!! Make your request”

Helpful Report

(En-ux) - Posted 10 months ago

Dear Halit Cela, You have submitted multiple identical claims to us, resulting in some being closed as duplicates. This is why you were asked the same question twice. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 10 months ago

“I don’t feel it is fair the amount your agency charge me just to follow up with the airlines , the communication wasn’t clear and straight forward”

Helpful Report

(En) - Posted 10 months ago

Dear Troy Massimo, We appreciate your inquiry about the fees. We want to ensure that there is no confusion regarding our pricing structure. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 10 months ago

“Web interface is very very slow. 10 to 20s for each tab to be usable, even when loader...”

Helpful Report

(En-ux) - Posted 10 months ago

Dear Aurelia Le Bourlay. Thank you for sharing your experience with us. We're sorry to hear that the web interface was slow and caused delays in navigating through the tabs. We understand how frustrating this can be, and we truly appreciate your patience. Please know that we are continuously working on improving the speed and overall user experience of our platform. Your feedback is invaluable in helping us make these improvements. If you encounter any further issues or have additional suggestions, feel free to let us know. We're here to ensure a smoother experience for you! 🙏💻✨ Warm regards, The AirAdvisor Team

Posted 3 months ago

“Took almost 2 years..”

Helpful Report

(Ro) - Posted 11 months ago

Dear Adriana Sion, We understand your frustration with the waiting time and the effort invested in your claim. We'd like to provide you with some context regarding the delay in your case. Sometimes it takes more time to get compensation for clients due to court proceedings. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 11 months ago

“Réactivité très longue et honteux de garder 1 quart de la compensation”

Helpful Report

(Fr) - Posted 1 year ago

Chère Claire, Nous apprécions vos commentaires et comprenons vos préoccupations concernant la durée de la procédure de demande d'indemnisation. En général, la durée moyenne de traitement d'une réclamation pour nos services est de 3 à 5 mois. Cependant, dans votre cas particulier, votre demande n'a été envoyée à la compagnie aérienne que le 04.01.2024. L'indemnisation a été versée le 12.03.2024 Par conséquent, le délai de traitement standard a été appliqué. Nous nous engageons à travailler avec diligence en votre nom pour résoudre votre réclamation le plus rapidement possible. Dans un souci de transparence, nous publions notre liste de prix sur notre site web à l'adresse suivante : https://airadvisor.com/en/pricelist. Cette page contient des informations détaillées sur nos tarifs et est accessible gratuitement à tous les clients. En outre, nous prenons la communication au sérieux et nous nous efforçons de tenir nos clients informés. Vous pouvez trouver des informations sur notre commission dans votre profil de réclamation. En outre, nous incluons des détails sur le pourcentage de commission et le montant final que vous recevrez dans les courriels que nous envoyons à nos clients. Ces mesures sont prises pour que vous soyez bien informé de la structure des coûts liés à votre demande. Notre priorité est de fournir un service transparent et efficace à tous nos clients, et nous sommes là pour répondre à toutes les questions ou clarifications dont vous pourriez avoir besoin. En outre, veuillez noter que la politique tarifaire d'AirAdvisor reste inchangée par rapport à 2019 et qu'elle est la plus basse de toutes les entreprises dans ce domaine. Nous vous remercions de votre compréhension. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées, L'équipe AirAdvisor

Posted 1 year ago

“The amount of time it takes is considerably long, and they saying now they can’t help with the full compensation for a canceled flight which impacted professional and personal issues and the response after almost 2 months was asking me for information I had already provided.”

Helpful Report

(En-ux) - Posted 1 year ago

Dear Andoni Pioch, We appreciate your feedback and understand your concerns about the duration of your claim process. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in your specific case, your claim was only sent to the airline on 26.01.2024. Therefore, we kindly ask for your patience as the standard processing time still applies. We're committed to working diligently on your behalf to resolve your claim as quickly as possible. If you have any further questions or need updates on the progress of your claim, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process and ensure you have a positive experience with Airadvisor. Thank you for choosing Airadvisor, and we look forward to successfully resolving your claim. Sincerely, Airadvisor Customer Support

Posted 1 year ago

“Awful experience with very confusing correspondence from Air Advisor's team-constantly requesting the same info.sent.P.S How strange you talk me of comp.that I was'nt notified about not received?”

Helpful Report

(En) - Posted 1 year ago

Dear Ricardo Grant, We regret to hear about your concerns and want to address the issues you've raised. You have submitted several identical claims to us. So some claims were closed as a duplicates. That is why the client asked the same thing twice. Please be aware that when the client starts the claim process on our platform, we only require a few basic documents, such as a passport/ID, ticket, or booking confirmation. However, please note that the airline may ask for additional documents, in which case we will have to request them from the client. In this case, we inform the clients and guide them through each step of the process. We understand there may have been a misunderstanding, and we apologise for any confusion. Your compensation of 600 EUR was paid on 07.03.2024. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“I think 12 months wait time is honestly a bit overkill and 50% commission seems like robbery.”

Helpful Report

(En) - Posted 1 year ago

Dear Amy We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist Time: If we receive a refusal from the airline or no response, we refer the case to our lawyers and continue to work on the claim in court. In such a case, it takes 6-12 months to process the claim as it depends on the caseload of the courts of the relevant jurisdiction. Your claim was referred to the court on 26.07.2023 due to a lack of response from the airline. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. The compensation was paid on 07.03.2024 Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“Took a long time and lost 50% of compensation”

Helpful Report

(En) - Posted 1 year ago

Dear Luba Wozny, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“Consider ca societatea doar a înaintat o notificare și mai mult am corespondat cu Ryanair”

Helpful Report

(Ro) - Posted 1 year ago

Dragă Alina Florina Munjea, Înțelegem frustrarea dumneavoastră și am dori să vă oferim câteva informații în context cu privire la cazul dumneavoastră. Echipa noastră este aici pentru a ajuta pasagerii să obțină despăgubirile pe care le merită pe bună dreptate și ne mândrim cu abilitatea noastră de a obține rezultate pozitive precum cel din cazul dumneavoastră. Angajamentul nostru este de a urmări cererea dvs. cu diligență și de a ne asigura că primiți despăgubirile la care aveți dreptul. Oferim transparență totală. Facem condițiile noastre de lucru și lista de prețuri ușor disponibile pe site-ul nostru la https://airadvisor.com/en/pricelist și https://airadvisor.com/en/terms. Clientul poate găsi mai multe informații, de asemenea, aici https://airadvisor.com/en/about-us, care este liber accesibilă. Nu putem fi trași la răspundere în cazul în care clientul nu s-a familiarizat cu prețurile și condițiile noastre de lucru. Dacă mai aveți întrebări sau aveți nevoie de informații suplimentare, nu ezitați să contactați echipa noastră de asistență pentru clienți - info@airadvisor.com. Ne angajăm să vă oferim cele mai bune servicii posibile. Vă mulțumim că ați ales AirAdvisor și ne propunem să vă îmbunătățim experiența în orice mod posibil. Vă salutăm cu drag. Echipa AirAdvisor

Posted 1 year ago

“Not easy to use.”

Helpful Report

(En-ux) - Posted 1 year ago

Dear Beverley, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“The support provided was very limited and not worth the commission! I certainly would not recommend or use your service ever again.”

Helpful Report

(En) - Posted 1 year ago

Dear Heike Raw, We regret to hear about your concerns and want to address the issues you've raised. Our priority is to provide a transparent and efficient service to all our clients. We understand there may have been a misunderstanding, but our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in this case. We make our price list readily available on our website at https://airadvisor.com/en/pricelist. In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“Poor acknowledgment”

Helpful Report

Posted 1 year ago

Dear Georgia Ferguson, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“It took 2 years instead of the 6 months announced. Plus they litteraly take 50% of fees, which if insanely high for the length of the service.”

Helpful Report

(En) - Posted 1 year ago

Dear Thomas, We appreciate your feedback and want to clarify the situation. We understand your concern regarding fees and the court referral. Fees: It's important to note that our fees are transparent and can be found in our price list at https://airadvisor.com/en/pricelist. We take a commission on successful claims, and this information is accessible to all clients. Court Referral: If a claim is referred to court due to no response from the airline, the court may charge a commission and lawyers should be paid too. Therefore, the commission for court cases is 50%, not 30%. This is a standard procedure, and we do our best to assist in court cases to maximise compensation for our clients. Information about court fees are also included in the pricelist on our site - https://airadvisor.com/en/pricelist Your claim was referred to the court on 20.12.2021. This legal process is initiated to secure your compensation, but it can indeed take some time. The timeline for legal proceedings can vary depending on the specific case and the jurisdiction in which it is being handled. We understand that this process can be lengthy, and we sincerely apologize for any inconvenience it may have caused. Please note that the compensation was paid on 30.01.2024. We are committed to helping our clients receive fair compensation for their claims. If you have any further questions or concerns, please reach out to our customer support team. We value your feedback, and your satisfaction is important to us. Thank you for choosing AirAdvisor, and we aim to improve your experience in any way we can. Kind regards, AirAdvisor Team

Posted 1 year ago

“A nightmare again”

Helpful Report

(En-ux) - Posted 1 year ago

Dear Ivan, We appreciate your feedback. We would love to understand your experience better, so we’ve asked for more details about your review. Your feedback is invaluable as it helps us continually improve our services. Our priority is to provide a transparent and efficient service to all our clients, and we are here to address any further questions or clarifications you may need. If you have any more questions or require additional information, please feel free to reach out to our customer support team - info@airadvisor.com. We are committed to providing you with the best service possible. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 1 year ago

“Didn’t hire them just inquired, but they took over the situation even though the airline was offering me more , and they took their 1/3 cut!”

Helpful Report

(En) - Posted 1 year ago

Dear Stephanie, We regret to hear about your concerns and want to address the issues you've raised. When clients initiate the claim process on our website, they grant us the authority to act on their behalf. This allows us to represent the client in negotiations with the airline, helping them secure compensation for flight-related inconveniences. Our claim process is designed to be straightforward and user-friendly, allowing passengers to quickly assess their eligibility for compensation and receive result - payment. Your claim was submitted to the airline on 11.01.2024 and on 16.01.2024 they agreed to pay. On 22.01.2024 we received the payment and 24.01.2024 the compensation was paid out to your bank account. To provide full transparency, we make our price list readily available on our website at https://airadvisor.com/en/pricelist. This page offers detailed information about our pricing, and it is accessible to all clients at no cost. Furthermore, we take communication seriously and aim to keep our clients informed. You can find information about our commission in your claim profile. Additionally, we include details about the commission percentage and the final amount you will receive in the emails we send to our clients. These steps are taken to ensure that you are well-informed about the cost structure related to your claim. We understand there may have been a misunderstanding, and we apologise for any confusion. Our team is here to assist passengers in obtaining the compensation they rightfully deserve, and we take pride in our ability to achieve positive outcomes like the one in your case. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

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