Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,351 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Coach was late by 1 Hour”

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Posted 2 years ago

“Never thought I'd experience reckless driving whilst on a bus! The driver was speeding, hooting at other cars, not keeping following distances and instantly changing lanes, overtaking other buses and cars in Dublin and on the motorway to Cork!!”

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Posted 2 years ago

Thank you so much for your review of Aircoach. We truly appreciate when customers take the time to let us know about their experience. We are sorry to hear that you had to go through a reckless drive on Aircoach. We take such matters seriously and will train our staff to operate vehicles safely. We would love to make it up to you - could you please tell us how we can improve your Aircoach experience? We take customer feedback very seriously.

Posted 2 years ago

“Good service when prebooked, a realtime app would be useful when there's delays or at the stop to have display showing when due. 703 could do with hourly service at peak times”

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Posted 2 years ago

“Good , good customer service . I recommend”

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Posted 2 years ago

“Efficient, timely and a comfortable way to travel to Dublin airport”

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Posted 2 years ago

“The bus was late , the driver when stopped smoked cigarettes, before leaving Athlone and when he stopped in Dublin .”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We really appreciate your feedback! We are sorry your bus was late and that the driver smoked cigarettes when he stopped in Dublin and Athlone. We understand how frustrating that must have been for you and your fellow passengers. It's important to us to make sure everyone has a great travel experience so would you be able to provide us with more information on your journey so we can look into this further? We'd like to know what time the bus arrived, as well as what time (if known) the driver stopped smoking. Your feedback and help are much appreciated. Thanks again!

Posted 2 years ago

“Always a great reliable service with friendly and helpful drivers.”

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Posted 2 years ago

“Unfortunately since Covid the majority of drives are now very rude, unhelpful and obviously hate their jobs and dealing with the public. If I had another means of transport to the airport I would take it.”

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Posted 2 years ago

Thank you so much for your feedback about your experience with Aircoach. We really appreciate you taking the time to share your thoughts with us. We are very sorry to hear that your ride with us was not up to your expectations due to some bad experiences with our drivers. We want to assure you that we will continue to work to provide the best possible service to our customers and we are taking your comment as an opportunity to reflect and learn from it. We would really appreciate if you could help us further understand the situation by perhaps letting us know what we should do differently to ensure a better service for our customer. We are committed to improving our service and open to suggestions that can help us better meet our customers' expectations.

Posted 2 years ago

“No directions at Belfast International Airport foyer as to where bus stop had moved to.”

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Posted 2 years ago

“The Aircoach was 10 minutes late without any information.”

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Posted 2 years ago

“Coaches take the hassle of getting to the airport and home.”

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Posted 2 years ago

“It is very easy to book tickets for Aircoach on their website and the times I have used them they leave according to schedule. So for me it is an easy 5 star rating.”

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Posted 2 years ago

“The service was very good. The bus was meant to pick up us at Belfast international, coming from Derry, broke down and the staff at the bus stop organised a taxi for the three people were waiting for the bus, going to Belfast, allowing us to be on time for the bus going to Dublin airport”

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Posted 2 years ago

“The bus arrived 25 minutes late and was overcrowded, so not all waiting passengers were taken. Accordingly, we also arrived at the airport with a long delay. The fellow passengers were therefore all very tense - not a nice experience!”

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Posted 2 years ago

“Comfortable coach. USB charger. Clean.”

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Posted 2 years ago

“Punctual as per ticket”

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Posted 2 years ago

“Great service....always on time and customer services are excellent. Thanks for everything!”

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Posted 2 years ago

“Vers good”

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Posted 2 years ago

“I love the aircoach service. The quality of the buses are good, it's mostly on time and very reliable. I would like if the prices to the airport dropped as I think they are a little high. Great service overall and kudos to you for implementing such a good service that the government should be doing.”

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Posted 2 years ago

“Excellent service with very nice polite driver and extremely clean coach”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,351 reviews