Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

“I was waiting at westmoreland st from 3 pm on Tuesday 21 Feb. At 3.11 pm a number 700 drove past the stop without stopping. The next was due at 3.41 and arrived at 3.47. This is very poor service for people catching flights”

Helpful Report

Posted 1 year ago

Dear Carol,Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Aircoach. We truly appreciate customers like you who share their thoughts and help us improve our services. Firstly, please accept our sincerest apologies for the inconvenience you faced while waiting at Westmoreland St on Tuesday, 21 Feb. It is highly disappointing to hear that one of our buses, the number 700, did not stop despite your presence at the stop at 3.11 pm. Furthermore, we understand that the next bus, scheduled for 3.41 pm, arrived later than expected at 3.47 pm. We apologize for the inconvenience this caused, especially for those catching flights. We are deeply concerned about the quality of service you received, and we would like to assure you that we take these issues seriously. Your feedback has been duly noted, and we are actively working on improvements to prevent such incidents from occurring in the future. In order to make things better, we would greatly appreciate if you could provide us with further suggestions on how we can enhance our service and meet the needs of our valued customers like yourself. Your input is invaluable to us, and we are committed to making the necessary changes

Posted 1 year ago

“The staff are lovely but the service in inadequate. A two hourly service on 703 is not what you were licensed for and please restore this to hourly x 24 hours.”

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Posted 1 year ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 1 year ago

“703 arrives too late for all the 7am flights. Also only runs every 2 hrs and is often full in summer”

Helpful Report

Posted 1 year ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 1 year ago

“The first 703 in the morning arrives too late for all the 7am flights. Also only goes every 2 hrs and in the summer is often full. This service was much better few years ago.”

Helpful Report

Posted 1 year ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 1 year ago

“Basically because the service it is way much better than the competitors and after that because i met on may way home to Leicester from BHX Airport a nice driver named Shaun, a very funny guy and open mind. Thank you and make somehow to open lines to Luton Airport as well as long as it's possible of course. Respectfully.”

Helpful Report

Posted 1 year ago

Dear Vilmos,We would like to express our deepest gratitude for your outstanding 5-star rating of Aircoach. We are thrilled to hear that you found our service to be superior to our competitors. Additionally, we are delighted to hear that you had a memorable encounter with our driver, Shaun. He is indeed a fantastic individual who brings a smile to our passengers' faces. We appreciate your kind words about his humor and open-mindedness. Thank you for your suggestion about opening lines to Luton Airport. We are constantly evaluating opportunities to expand our services, and your feedback will certainly be taken into consideration. Once again, we thank you for choosing Aircoach and for your valuable feedback. It was our pleasure to serve you, and we hope to have the opportunity to welcome you aboard again in the near future. Respectfully, The Aircoach Team

Posted 1 year ago

“I take the air coach all the time (30x a year) because unfortunately they have a monopoly on south Dublin airport transportation. They’re ridiculously stringent and rude, and wont let you on a different line/time if your flight is delayed. There is “flexibook” at extra cost, but air travel is inherently unreliable re timing and you should not have to pay extra just in case something happens with your flight. Today the driver forced me to put my backpack under the bus citing “safety reasons” which were invalid. He singled me out, with all of the explanations and “rules” given being broken by the vast majority of other passengers with no comments. He also made very passive aggressive statements to me while trying to solve the problem HE created. It is also ridiculously expensive for no reason (18.50 for a return to Leopardstown is daylight robbery) and I’ve rarely had a driver without an unnecessary attitude. Unfortunately I do still have to use the service due to its monopoly, but begrudgingly so.”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for taking the time to provide your feedback on your recent experience with Aircoach. We genuinely appreciate your willingness to share your thoughts with us. We apologize for the inconvenience and the negative experience you encountered during your journey. It is important for us to listen to our customers' feedback in order to improve our services. We understand your frustration with the lack of flexibility in changing lines or times due to flight delays. We would like to highlight that when travelling from Dublin Airport or Belfast International Airport, and where there has been a flight delay, passengers may be allowed to travel on a later journey than the one booked providing there is a seat available on the coach and that it is within 24hours of the service they had originally booked on. In all other cases, customers will be required to purchase a new ticket and claim from their airline/travel insurance for refunds of any unused tickets. Regarding the issue you mentioned with your backpack, we apologize for any discomfort caused. Our primary concern is always the safety and well-being of our passengers, but we understand that the explanations provided to you may have seemed inconsistent. We will address this matter with our drivers to ensure a more consistent approach and avoid situations where any passenger feels targeted or singled out. We also appreciate your feedback on the cost of our service. We constantly review our pricing structure to ensure it remains competitive in the market. We will take your comments into account during our discussions on pricing in order to offer a more satisfactory and reasonable solution for our customers. We are committed to providing a pleasant and hassle-free experience for all our passengers. Your feedback helps us identify areas of improvement, and we would love to hear more from you on how we can make your future journeys with Aircoach better. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your continued patronage. Best regards, Aircoach Customer Care

Posted 1 year ago

“I took the bus back and forth one the 7th and today 14th from Belfast to Dublin airport (T1) and in both occasions Tom was the driver: fantastic guy,professional,funny and welcoming! Keep up the good work Tom,lovely to meet you and I hope see you again on my next trip 👍🏾”

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Posted 1 year ago

hi Noelle thank you for your review of Aircoach. i will make sure to pass on your kind words of encouragement onto Tom

Posted 1 year ago

“Am presently in the trip to Dublin airport. The driver has been very courteous but there’s a huge problem with the heating. It has been such an uncomfortable journey as the problem means the heating cannot be turned down. People are very uncomfortable and even though the driver has tried to sort it out it’s baking hot…. This has been a most uncomfortable experience…..”

Helpful Report

Posted 1 year ago

Dear Michelle, Thank you so much for taking the time to provide us with your feedback about your trip . We truly appreciate your input and want to apologize for the inconvenience you experienced due to the heating issue on the bus. We understand how uncomfortable it can be when the heating cannot be adjusted. We apologize for the discomfort you and other passengers faced, but we're glad to hear that the driver was courteous in trying to resolve the issue. Please accept our apologies for making your experience less than satisfactory. We value our customers and their feedback, as it helps us improve our services. We would like to assure you that we are taking your concerns seriously and addressing the heating problem on the bus to prevent any future occurrences. If you have any further concerns or suggestions, please do not hesitate to reach out to us. We look forward to hearing from you and ensuring that your next journey with Aircoach is a pleasant one. Best regards, Aircoach Customer Service Team

Posted 1 year ago

“I got the air coach from Dublin airport to Cork back on the 21st Jan. My bus was at 10.30am. There was a big issue as a bunch of people had missed the 9.30am bus because of a flight delay. The driver of our bus did a great job sorting everyone out and did it calmly. The bus was late leaving because of this but we still got into Cork on time and I must say the weather was atrocious for driving. Great job by the driver.”

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Posted 1 year ago

Thank you so much, Ken, for your incredible 5-star rating of Aircoach! We appreciate your positive feedback and are thrilled to hear that you had an exceptional experience with us. Your kind words mean a lot to our team. We hope to have the pleasure of serving you again in the future. Safe travels!

Posted 1 year ago

“I was on time to the bus stop, I still had 2 minutes to get in to the bus. I had my visa appointment today, bus driver even after seeing me getting in did not open the bus door and said I can’t open it’s time now. Ridiculous customer service by aircoach driver. Please do refund my amount.”

Helpful Report

Posted 1 year ago

Hello, Customers should be present at the appropriate stop, and make themselves known to the driver, at least 10 minutes before the scheduled departure time to ensure a timely departure. If the customer does not present themselves in good time their seat reservation cannot be guaranteed and may be made available to walk up customers. Sorry for any inconvenience caused.

Posted 1 year ago

“Katie is a diamond. Thank you so so much for your kind assistance today 😊”

Helpful Report

Posted 1 year ago

Dear Siobhan,Thank you so much for giving Aircoach a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Katie is a diamond, indeed! We are extremely fortunate to have her on our team. We will pass on your kind words to her and acknowledge her for providing you with exceptional assistance. It's wonderful to know that she made your day a little brighter! Thank you again for choosing Aircoach, Siobhan. We hope to welcome you on board again soon for another smooth and enjoyable journey. Best regards,

Posted 1 year ago

“Used Aircoach many times and always excellent timekeeping and driver helpfulness. Only grumble is I never see the option to use accumulated points for part-payment?? 🤷‍♂️🤷‍♂️”

Helpful Report

Posted 1 year ago

Dear Anthony,Thank you so much for your 5-star rating of Aircoach! We greatly appreciate your support and feedback. We're thrilled to hear that you have used Aircoach many times and have always experienced excellent timekeeping and driver helpfulness. Our team takes pride in providing a reliable and enjoyable journey for our passengers. Regarding your concern about using accumulated points for part-payment, we apologize for any confusion caused. We are constantly working on improving our services, and we will definitely take your suggestion into consideration. In the meantime, please feel free to reach out to our customer support team for assistance on redeeming your accumulated points. Once again, thank you for choosing Aircoach. We hope to have the pleasure of serving you again soon! Best regards,

Posted 1 year ago

“My recent experiences with Route 700 have been marred by encounters with some drivers who exhibit a disappointing level of rudeness. Despite being familiar with travelling in Ireland, I found their attitudes to be unwelcoming and unnecessarily arrogant. They seem to lack the courtesy and helpfulness that one would expect from service personnel, especially when assisting with luggage. It's disheartening to note that the level of service seems to have declined since the early 2010s. Back then, the service was notably better and more customer-oriented. It's a shame to see such a regression in customer care standards over time.”

Helpful Report

Posted 1 year ago

Dear SD,Thank you so much for taking the time to provide feedback about your recent experience with Aircoach. We truly appreciate your valuable input. We are thrilled to hear that you had a positive experience while traveling with us. Ensuring customer satisfaction is our utmost priority, and knowing that we are making you happy truly validates our efforts. Should you ever need assistance or have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to help in any way we can. Once again, thank you for your kind words and for choosing Aircoach for your journey. We hope to welcome you onboard again soon! Warm regards, Aircoach Team

Posted 1 year ago

“love the random commentary made by the first driver for the aircoach bus on the 10th of Feb 2024 (10.40am) very funny guy! made the 2.5 hr trip less boring”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Aircoach! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with us. We're delighted to hear that you loved the random commentary from our first driver on the Aircoach bus on the 10th of February 2024 at 10:40 am. He sure knows how to inject humor and make the 2.5-hour trip less boring. We strive to provide an enjoyable and entertaining journey for our passengers, and we're thrilled that we could meet your expectations. We appreciate your support and look forward to serving you again in the future. Safe travels!

Posted 1 year ago

“I would advise any person thinking of booking this company avoid at all costs. The attitude of the employee at their call centre was nothing short of disgraceful, an absolute total absence of customer service I personally found shocking. I will NEVER use this company again. DO NOT MAKE THE MISTAKE OF THINKING TGEY CARE FOR THEIR CUSTOMERS.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your valuable input and apologize for the negative encounter you had with one of our employees. It is disheartening to hear that the level of customer service you received fell short of your expectations and left you feeling shocked. We deeply regret any inconvenience caused and want to assure you that this is not reflective of the standard of service we strive to provide. We are committed to ensuring that each and every customer receives top-notch assistance and support throughout their journey with us. Please accept our sincerest apologies for any frustration or disappointment you experienced. We understand the importance of excellent customer service and we are committed to addressing this issue promptly. We value your feedback, and we would greatly appreciate it if you could provide us with further details about your experience so that we can investigate the matter thoroughly. Your insights will help us improve our call operations and ensure that no other customer encounters a similar situation in the future. Once again, thank you for bringing this matter to our attention and for giving us an opportunity to rectify our shortcomings. We genuinely care for our customers and we deeply regret that we failed to demonstrate this during your recent interaction. Should you have any additional concerns or suggestions, please feel free to reach out to us. We are determined to learn from this experience and work towards providing you, and all our customers, with the highest level of customer service. Thank you for your understanding and we hope to have the opportunity to restore your trust in Aircoach. Warm regards,

Posted 1 year ago

“On it now no USB charging not working and WiFi down sooooo. It's 12 at night”

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Posted 1 year ago

hi thank you for your review. can you send us your booking reference so we can look into this please

Posted 1 year ago

“There should be more coaches available on Thursdays and Fridays from Cork to Dublin. There is always a huge amount of people trying to get tickets for the one at 23hs and sometimes there is not enough space and people risk to go there with the chance of no being able to take the bus cause is fully booked”

Helpful Report

Posted 1 year ago

Dear EV,Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate your feedback and are sorry to hear about the issue you encountered. We understand that there is a high demand for coaches on Thursdays and Fridays from Cork to Dublin, particularly for the 23:00 departure. It is indeed frustrating when there is not enough available space, risking passengers being unable to board due to the bus being fully booked. Your insights will be invaluable in helping us enhance our service and ensure a hassle-free travel experience for all our passengers. Once again, thank you for bringing this matter to our attention. We appreciate your support and look forward to addressing this issue to better serve you and all our customers. Warm regards, Aircoach Customer Support

Posted 1 year ago

“On the 30th January 2024 I travelled on the 5.50 AM coach from Derry to Dublin Airport. The bus was extremely cold and the driver said he had the heating on but this certainly wasn't the case. The bus pulled in to Belfast Airport at 6.14 AM and didn't leave until 6.55 AM. A few points on this stop....1. The length of time sitting at Belfast Airport is an unnecessary waste of time, other company's have a quick stop of 10 minutes. 2. Advised by the second driver that the heat was broken. 3. This second driver showed no consideration to me being on the bus (alone), turned up the radio quite loud and stood outside smoking so he could hear the radio, whilst I'm inside trying to get some sleep as I had an early start and had 2 flights to get that day. When I asked both these drivers any questions (i.e. heating, when we are leaving Belfast Airport, etc.) they were both extremely rude. These drivers both had English accents. It was only when we arrived in Belfast centre that we meet our third driver - the lovely Summer. I asked her why we were so long at Belfast Airport, she inform me it was for a tea and toilet break. I told her the second driver mentioned nothing of this to me. She was quite shocked!! She kindly gave me the time to use the toilets at the Belfast bus station, turned on the heat in the bus even though the other 2 drivers said it was broke and came out of the bus at Dublin Airport to wish me a safe onward journey...She was truly an angel and an excellent driver...I wish she had been driving the full journey, her customer service is exceptional. The male drivers are an absolute disgrace....rude, unhelpful, inconsiderate. This was my first and last experience with Aircoach and I certainly will not be recommending your company to anyone in the future. (I would hope that Summer in Belfast Centre will receive my praise because she is excellent at her job).”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable feedback about your recent journey on Aircoach. We sincerely apologize for the inconveniences you experienced during your trip. We are truly grateful for your feedback, as it allows us to identify areas where we can improve our service. We understand that the cold bus and the lack of heating made your journey uncomfortable, and we apologize for this unfortunate situation. We strive to ensure that all our buses are in proper working condition, and we will address this issue with our maintenance team to prevent any recurrence. We are also sorry for the prolonged stop at Belfast Airport, as we understand it can be frustrating and time-consuming for our passengers. We appreciate your point about other companies having shorter stops, and we will review our schedules to find ways to optimize our service and reduce unnecessary waiting times. Furthermore, we deeply regret the behavior displayed by the two drivers and any inconvenience it caused you. We strive to provide professional and courteous service to all our passengers, and we will address this matter with our team to ensure that such incidents do not happen again in the future. We are delighted to hear that your experience improved upon meeting Summer, our third driver. Customer satisfaction is our top priority, and we will make sure to recognize her exceptional service. Once again, we apologize for the negative experience you had with us. Your feedback is greatly appreciated, and it helps us in our continuous efforts to enhance our service for all our customers. If there is anything specific we can do to make it up to you or any suggestions you have for improvement, please let us know. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Aircoach Team

Posted 1 year ago

“terrible service. Aircoach often only accept customers who have prebooked and then allow their coaches to run early so Customers can miss their departure”

Helpful Report

Posted 1 year ago

Dear Roisin, Thank you so much for taking the time to share your feedback about your experience with Aircoach. We genuinely appreciate hearing from our customers and learning about their experiences. please accept our sincere apologies for the issues you encountered during your journey. We understand how frustrating it can be when our services do not meet your expectations. We value your feedback as it helps us identify areas for improvement. kind regards Aircoach

Posted 1 year ago

“Bus broken down in Athlone after leaving Galway, sitting here 30 mins already, no information whats happening to get us to our destination, door left open at the front & it's bleedy freezing. Now we have just been told were going to be another bleedy hour waiting for a replacement bus, Trip to Dublin ruined 😑”

Helpful Report

Posted 1 year ago

Dear Sean,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input, and we sincerely apologize for the inconvenience you encountered throughout your journey. We deeply regret that your bus broke down in Athlone after leaving Galway, leaving you waiting for an extended period without any information on what was happening. Additionally, we apologize for the discomfort caused by the open door at the front, resulting in the freezing conditions onboard. We understand how frustrating and disappointing this must have been for you, and we are truly sorry that it has impacted your trip to Dublin. We want to assure you that incidents like these are not reflective of our usual service standards. To ensure that we can make things better, we would greatly appreciate it if you could provide us with more details on your experience. Specifically, we would like to know what steps we can take to improve our communication during unexpected disruptions and prevent such setbacks in the future. Your insights will be instrumental in helping us enhance our services and ensure a seamless travel experience for all our passengers. Once again, thank you for bringing this matter to our attention, and we look forward to your response. We are committed to making necessary improvements and would love the chance to restore your faith in Aircoach. Warm regards, Aircoach Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Aircoach Reviews

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