Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was on the 2pm coach out of Dublin Airport to Athlone BnQ.-/2-3-24, had a dreadful experience with the way the bus was driven.. He started as a helpful driver to passengers- but completely different man behind the wheel. He had no patience for traffic- jumping lanes- ignoring red lights- was basically driving the bus like a van, throwing it in and outta lanes coming up by Liffey valley, I thought twas quiet dangerous and scary for the 30 or so passengers on board. Something should be said..!!🙏”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your recent experience with Aircoach. We truly appreciate your valuable input and sincerest apologies for the unpleasant journey you encountered on the 2pm coach from Dublin Airport to Athlone BnQ. We are genuinely sorry to hear that the behaviour of the driver behind the wheel was not up to our usual standard. We understand how important it is for our passengers to feel safe and comfortable throughout their journey, and we deeply regret any distress caused. We would greatly appreciate it if you could share more specific details about your experience, such as the date and coach number, so that we can investigate the matter thoroughly and take appropriate action. Rest assured, the safety and well-being of our passengers is of utmost importance to us, and we will address this issue promptly. In our ongoing commitment to provide an exceptional travel experience, we are constantly working to improve our services. We would love to hear your suggestions on how we can prevent such incidents from occurring in the future and reassure our passengers that their safety is our top priority. Thank you once again for bringing this matter to our attention. We look forward to hearing from you and sincerely hope to have the opportunity to restore your faith in Aircoach during your future travels. Warm regards, Aircoach Customer Care Team

Posted 1 year ago

“Actual bus service is fine for getting from point A to point B. Is very inconsistent in terms of customer service; have met a few drivers that were pleasant, but not recently. As somebody who avails of the aircoach relatively infrequently, I was not aware that the young adult fare is for online purchases only. This is completely fine, however the tone and volume of voice which the driver used communicate this fact today was not. I found the delivery unnecessarily impolite and condescending. On the journey preceding todays, a different driver was very rude in telling me that a leap card cannot be used for journeys outbound from T1. I then had to disembark the bus into a downpour of rain and pay for a ticket with cash at the booth. I am an infrequent user and was not aware of this system of purchasing tickets. I have no issue with this, but again this interaction with the driver was uncomfortable, off-putting and embarrassing. These unpleasant interactions, aside from awkward rules around purchasing tickets, will be my primary deterrent from using these services in the future.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and apologize for the issues that you encountered during your journeys. We understand that consistent customer service is essential, and we are sorry to hear about the impolite and condescending manner in which our driver communicated the facts regarding young adult fares. We will address this issue promptly with our team to ensure that all our drivers are trained to deliver information in a respectful and courteous manner. Additionally, we apologize for the rude interaction you had with a different driver regarding the use of a leap card for outbound journeys from T1. We understand that this experience was uncomfortable, off-putting, and embarrassing for you. We will review our policies and procedures to ensure that such incidents do not occur in the future. We genuinely value your feedback, knowing that it plays a crucial role in helping us improve our services. We would like to make things better for you and all our passengers. If you have any further suggestions or specific areas where we can enhance the customer experience, please let us know. Your input is highly appreciated, and we are committed to implementing any necessary changes to provide a better overall service for our customers. Once again, thank you for bringing these issues to our attention. We hope you will consider giving Aircoach another chance and providing us with the opportunity to exceed your expectations in the future. Warm regards, Aircoach

Posted 1 year ago

“I booked and paid for the 702 from the School house to Dublin airport at 11h13 this morning. The bus never turned up ! Nor did the following bus at 11h43. No massage nothing. I had to take a taxi and almost missed my plane.”

Helpful Report

Posted 1 year ago

Dear Jill, Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We greatly appreciate your feedback and apologize sincerely for the inconvenience you faced. We completely understand your frustration and disappointment when the 702 bus you booked and paid for did not arrive as scheduled. We sincerely apologize for the inconvenience caused there was delays caused by the weather conditions this morning which was beyond our control. We understand the urgency in reaching the airport on time and we sincerely apologize for the stress caused by having to rely on a taxi to avoid missing your flight. we once again apologise for the inconvenience this has caused. kind regards Aircoach Customer Service Team

Posted 1 year ago

“The pension card dont rekignice...I M free travelker...”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate your feedback and apologize for any inconvenience caused. We understand your frustration regarding the issue with the pension card not being recognized. To ensure that this issue is resolved and to enhance our services for all travellers, we would greatly appreciate it if you could kindly share any specific details or suggestions on how we can improve. Your input is important to us, and we want to make sure that we address your concerns adequately. Again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We look forward to any suggestions you may have and hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“I took the Aircoach 702 on 28th February at 10:53 from Blackrock Merrion Park Avenue with driver Calin. He was the nicest and most helpful driver I ever had. Although we had never met, he knew my name from the booking alone and greeted me with such a friendly demeanor. He was exceptionally friendly to all customers and an excellent driver! Please extend my appreciation and thanks to him. I hope, he’ll be my driver next trip around to Ireland 🇮🇪!”

Helpful Report

Posted 1 year ago

Dear Andrea,Thank you so much for your amazing 5-star rating of Aircoach! We are thrilled to hear that you had a fantastic experience with us. We appreciate your kind words about our driver, Calin. It is wonderful to know that he provided such exceptional service and made your journey memorable. We will be sure to pass along your appreciation and thanks to him. We hope to have the pleasure of serving you again on your next trip to Ireland. Thank you once again for choosing Aircoach, and we look forward to welcoming you on board again soon! Best regards, The Aircoach Team

Posted 1 year ago

“Absolutely excellent coach and very good driver. Beautiful new air conditioned coach with a toilet and comfortable leather seats and power socket: it arrived in Cork on time, left on time, got there on time at Dublin Airpoort. Highly skillful and careful driving through Dublin at rush hourtime and extremely good value .”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star rating of Aircoach. We are thrilled to hear that your experience was absolutely excellent and that you found our coach and driver to be top-notch. We take pride in providing beautiful new air-conditioned coaches equipped with modern amenities such as toilets, comfortable leather seats, and power sockets. It's fantastic to know that our coach arrived in Cork on time, departed punctually, and ensured your timely arrival at Dublin Airport. We greatly appreciate your recognition of our highly skilled and careful driving through Dublin during rush hour. Our team always strives to prioritize safety and ensure a smooth journey for our valued passengers. Lastly, we are delighted that you found Aircoach to be extremely good value. We constantly work towards offering the best services at affordable prices, and your satisfaction serves as encouragement for us to continue our efforts. Thank you once again for your kind words and for choosing Aircoach. We look forward to serving you again in the near future. Warm regards, Aircoach Team

Posted 1 year ago

“Bus driver extremely courteous and helpful to all passengers who had a query about your service. Thank you for a pleasant efficient service.”

Helpful Report

Posted 1 year ago

Dear Catherine,Thank you so much for giving Aircoach a 5-star rating! We sincerely appreciate your kind words and support. We are here to provide a pleasant and efficient service, and we are thrilled to hear that we were able to deliver on that promise for you. Moreover, we are delighted to know that our bus driver was extremely courteous and helpful to all passengers who had any queries about our service. Our team takes great pride in their dedication to customer satisfaction, and we are glad to see that it made a positive impact on your experience. Once again, thank you for choosing Aircoach and for taking the time to share your feedback. We look forward to serving you again in the future. Best regards,

Posted 1 year ago

“Never on time”

Helpful Report

Posted 1 year ago

“Katie in Dublin airport this morning made my 27 hour journey from SE Asia so much better as with my flexi ticket, she allowed me on an earlier bus to a Cork!!!! Thank you Katie!!!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Aircoach! We are thrilled to hear that you had a wonderful experience with us. We also want to extend a special thank you for sharing your positive encounter with Katie at Dublin Airport. We truly appreciate your kind words about her exceptional service. Rest assured, we will make sure that your feedback reaches her. Once again, thank you for choosing Aircoach, and we hope to have the pleasure of serving you again in the future. Warm regards, The Aircoach Team

Posted 1 year ago

“Driver would accept me as a passenger”

Helpful Report

Posted 1 year ago

Firstly, we would like to sincerely apologize for the incident regarding the driver not accepting you as a passenger. This behavior is certainly unacceptable and not at all aligned with our company's values. We completely understand your frustration, and please rest assured that we are deeply sorry for any inconvenience caused. Once again, we are truly grateful for your feedback and for bringing this matter to our attention. Your support means a lot to us, and we will take immediate action to rectify the situation. We are committed to providing excellent service to all our passengers and will work hard to ensure incidents like these do not happen again. If you have any further concerns or suggestions, please do not hesitate to reach out to us.

Posted 1 year ago

“Every time I go to get the 8.40AM 702 coach from Cabinteely to the Airport it is a minimum of 20+ minutes late arriving in Cabinteely. Today it arrived in Cabinteely 30 minutes late with a knock-on effect of arriving at the Airport 33 minutes late. Why do you not amend your timetable to reflect the consistent late arrival instead of misleading the public ? Why don't you have a live tracker so at least people can see how late your bus is running and make alternative arrangements as necessary ?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your experience with Aircoach. We sincerely appreciate your valuable input. We apologize for the inconvenience caused by the consistent late arrival of our 8.40AM 702 coach from Cabinteely to the Airport. We understand the frustration this can cause, especially when it leads to delays in reaching your destination. Your suggestion about amending our timetable to reflect the consistent late arrival is well-taken. We will definitely consider this and work towards providing a more accurate schedule to avoid misleading the public. Regarding your suggestion of having a live tracker, we understand the importance of providing real-time information to our passengers. We are actively exploring options to implement a live tracker system, allowing passengers to make alternative arrangements if necessary. We genuinely appreciate your feedback and would like to ask for your further assistance in improving our services. If you have any additional suggestions or ideas on how we can enhance our operations and ensure prompt arrivals, please let us know. Your insights as a valued customer are crucial for us to make meaningful improvements. Thank you once again for sharing your experience. We value your patronage and hope to serve you better in the future. Warm regards, Aircoach Customer Support

Posted 1 year ago

“Very Confusing, still could not order or print ticket to Din Laoghaire”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback on Aircoach. We truly appreciate your valuable input and apologize for any inconvenience you experienced during your attempt to order or print a ticket to Dun Laoghaire. We apologize for the confusion you encountered, and we understand how frustrating it can be when technology does not meet expectations. We would like to learn more about your specific experience and understand the areas that require improvement. In order to address the issues you mentioned, we kindly request you to provide us with further details about the challenges you faced while trying to order or print your ticket. This will greatly assist us in making the necessary improvements to ensure a smoother and more user-friendly booking process for our passengers. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future. Best regards, Aircoach Customer Support

Posted 1 year ago

“I made a booking, received payment receipt by e mail and QR code ticket. So far so good. However I was only informed I could travel only on the bus I booked after I had paid, despite reading previously on the site that if there was a flight delay and I missed my booked bus I could board a later one provided there were seats. So I didn't book the flexi. Then after this warning I opened an account, logged in hoping to manage the booking and pay the flexi but the response is that there is no booking in my name. I tried entering my name, my e mail address and booking reference number; none of them worked. So (1) I got confusing messages and (2) My booking does not appear to have registered, despite me having receipt and ticket in my possession. So I can't manage my booking.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We sincerely appreciate your valuable input, and we apologize for any inconvenience caused during your booking process. To address these concerns, we kindly request that you provide us with more details, such as your name, and booking reference number, so that we can investigate the situation further and ensure that we could find out the cause o this please email us at info@aircoach.ie Once again, we truly appreciate your feedback and apologize for any inconvenience you have experienced. We value your satisfaction as a customer, and we are committed to addressing and resolving any issues you may have encountered. We look forward to resolving this matter to your satisfaction and making your future experiences with Aircoach more enjoyable. If there is anything else we can do to assist you, please do not hesitate to let us know. Thank you for choosing Aircoach, and we hope to have the opportunity to serve you better in the future. Warm regards, Aircoach Customer Support

Posted 1 year ago

“I CAN'T FIND WHERE TO USE THE FREE TRAVEL”

Helpful Report

Posted 1 year ago

Dear Eileen You can either present your pass to the driver on the day and travel is free provided there is space. You can book online and reserve a seat for €2.00 each way or €4.00 each way from Cork and Galway. We appreciate your feedback. Best regards, Aircoach.

Posted 1 year ago

“We have just started our journey from Cork 37 minutes late. Of course, take you time. There is no people going to the Airport that can miss their flights. Perfect service, guys.”

Helpful Report

Posted 1 year ago

Dear Alisher,Thank you so much for taking the time to share your feedback with us regarding your recent experience with Aircoach. We truly appreciate it! First of all, we want to apologize for the delay you experienced at the start of your journey from Cork. We understand the importance of punctuality, especially for passengers heading to the airport with flights to catch. Rest assured, we always strive to maintain a high level of service and we are truly sorry for any inconvenience caused. In order to better serve our valued customers like yourself, we would love to hear your thoughts on how we can make things better. Is there anything specific you would suggest for improving our punctuality? We are open to any suggestions or feedback you may have. Once again, thank you for bringing this to our attention and for your understanding. We value your patronage and hope to have the opportunity to provide you with a flawless travel experience in the future. Best regards, Aircoach Customer Relations

Posted 1 year ago

“Terrible reduction in service since purchase of Airporter. One bus every two hours from Derry to Belfast international is ridiculous. No longer services Belfast City airport. Forced into using taxis or driving instead.”

Helpful Report

Posted 1 year ago

Dear reviewer, Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We truly appreciate your valuable input and apologize for the inconvenience you have faced. We understand your frustration regarding the reduction in service since our purchase of Airporter. We apologize for the inconvenience caused by the current schedule of one bus every two hours from Derry to Belfast International, which you rightly pointed out is unfavourable. We genuinely value your opinion, and we would like to know more about how we can improve our services to meet your expectations. Please let us know what specific changes you would like to see, and we will do our utmost to take them into consideration. Once again, we apologize for the frustration you have experienced and thank you for bringing these concerns to our attention. We hope to have the opportunity to make your future experiences with Aircoach a much more positive one. Kind regards, Aircoach Team

Posted 1 year ago

“No problems”

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Posted 1 year ago

Thank you so much for giving Aircoach a stellar 5-star rating! We are thrilled that you had a great experience with us. "No problems" sums up our goal perfectly. We strive to ensure that our passengers have smooth and hassle-free journeys, and it's fantastic to hear that we delivered exactly that for you. We appreciate your kind words and hope to have the pleasure of serving you again on your future travels.

Posted 1 year ago

“Booked a ticket for coach that would take use from Dublin’s Upper O’Connell Street to Dublin Airport, at 9.15am. The website says to be at the bus stop ca 10 minutes prior to departure. We were there ar 9.00. The bus turned up at 9.50!!! That is 35 minutes late. Incredibly bad service for a routa that is meant to serve passengers to the airport. Many of those who were waiting at the hus stop with us had to catch a taxi instead. We had pre-booked and paid for the tickets but eoild have had to do the same, had the bus taken another 5 minutes to arrive. Thanks to the SUPER BAD service we needed to run through check in and had no time to eat before the flight. So skip this idiot service, and take the public city bus to the airport instead ( we saw no less than FIVE such buses depart from the bus stop next to the Aircoach stop while standing there for 50 minutes).”

Helpful Report

Posted 1 year ago

Dear Satu,Thank you so much for taking the time to share your experience with Aircoach. We greatly appreciate your feedback and apologize for the inconvenience you encountered during your journey. We understand how frustrating it must have been to wait for such a long time for the bus to arrive. We sincerely apologize for the delay and the impact it had on your overall travel experience. We understand that you and many others had to resort to alternative transportation, and we can imagine the stress and inconvenience it caused. We strive to provide a reliable and efficient service, and we acknowledge that we fell short of your expectations on this occasion. Your feedback is incredibly valuable to us, as it helps us identify areas where we can improve our service. We have taken note of the issues you mentioned, particularly the delay and the frequency of city buses compared to our service. We would like to ask for your assistance in making things better. please message us directly with more information on your trip. This information will allow us to investigate further and take necessary measures to prevent similar incidents in the future. Once again, we sincerely apologize for the inconvenience and frustration you experienced. We hope you will give us another chance to serve you in the future and provide you with the reliable and hassle-free transportation service you expected. Thank you for bringing this to our attention and for choosing Aircoach. Warm regards, Aircoach Customer Service Team

Posted 1 year ago

“Can't change ticket times after I made an error and web portal will not accept a new booking which I am happy to pay again. !”

Helpful Report

Posted 1 year ago

Dear Patrick,Thank you so much for taking the time to provide your valuable feedback on your experience with Aircoach. We truly appreciate it. Firstly, we would like to apologize for the inconvenience you faced regarding the ticket times. We understand how frustrating it can be when you are unable to change them, especially after making an error. We apologize for the inconvenience caused by our web portal not accepting your new booking, even though you were happy to pay again. Please accept our sincerest apologies for the inconvenience and frustration caused. Your feedback is crucial to us, as it helps us identify areas where we can improve our services. We would like to make things right and ensure that such issues are resolved in the future. In order to better assist you, we would appreciate it if you could provide us with more details on the specific problems you encountered. It would be helpful to know more about your experience and how we can enhance our services and website functionality. Again, we want to express our gratitude for your feedback. Customer satisfaction is our top priority, and we are committed to addressing any issues that may arise. We look forward to hearing from you and working towards making your future experiences with Aircoach much more enjoyable. Thank you once again, Patrick!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Aircoach! We are absolutely thrilled to hear that you had a great experience with us. Great service is our utmost priority, and we are delighted that it shone through during your journey. We appreciate your kind words and look forward to serving you again in the future. Safe travels!

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews